50% lettings valuation accuracy
0% lettings fee satisfaction
Aug 31,2013
Aug 31,2013
4
people found
this helpful
this helpful
Dwell estates are the worst agency I have ever had the unfortunate experience of having to deal with. From the outset the lettings team were quick to bend the truth and all the agents we met used the same catch phrase (see below.) We went to view a property which was at the right price, location and size but the apartment was neglected, moldy and mid refurbishment.
We put an offer down contingent on the refurbishment being done up to a decent level with mold cleared, the agent I dealt with kept trying to verbally reassure me that my terms were going to be met as part of the refurbishment. "Don't worry we aren't trying to rip you off" (catch phrase 1) After I insisted he added my term to the tenancy agreement took my deposit and.....nothing!
1 week passed I hadn't heard anything I called twice over 2 days and I was told someone would call me back, on the 3rd day I called and spoke to Sam who said my tenancy agreement was agreed and that he would get the contract ready "top of my list" (catch phrase 2.) Called the next day and was told Sam didn't have time to do it but it was "top of the list" and would be sent "within the hour"(catch phrase 3) next day I call to be told Sam was away for a week and he was the only one who could sign the contract... He"d be back Tuesday 1weeks time!!!! At this point I have no written confirmation of my tenancy agreement being approved or a contract and 2weeks from my move date. We are a couple with a young child so the stress was tremendous! A week later (cutting this short) I heard on a daily basis that I was "on top of the list"would receive it "within the hour" by 2 people.
Eventually I was told they couldn't send it, I had to come in to sign and pay the money?!?! I had offered this 2 weeks before! I went in today raised a complaint about the way I was dealt with, this was followed by a series of lies trying to bat us away. The contract that took 3 weeks to process had the wrong name on it.we Requested to speak to Sam who is the only person who knows what the rules are as the md, and it took nearly an hour to get hold of him. He didn't do enough to ease our concerns, what's worse is we went to see the property that we were due to move into in 7 days time and none of our requests were done and no bathroom was installed!!!! It was just a room with a sink! The landlord refused to speak to us.
I immediately called my current landlady who luckily hadn't found tenants to replace us yet and extended my contract and I have asked Dwell to refund my deposit....I do of course expect to be calling everyday for the next few weeks before I receive it
Dwell are liars, cocky, have a terrible attitude towards customers and extremely unprofessional
We put an offer down contingent on the refurbishment being done up to a decent level with mold cleared, the agent I dealt with kept trying to verbally reassure me that my terms were going to be met as part of the refurbishment. "Don't worry we aren't trying to rip you off" (catch phrase 1) After I insisted he added my term to the tenancy agreement took my deposit and.....nothing!
1 week passed I hadn't heard anything I called twice over 2 days and I was told someone would call me back, on the 3rd day I called and spoke to Sam who said my tenancy agreement was agreed and that he would get the contract ready "top of my list" (catch phrase 2.) Called the next day and was told Sam didn't have time to do it but it was "top of the list" and would be sent "within the hour"(catch phrase 3) next day I call to be told Sam was away for a week and he was the only one who could sign the contract... He"d be back Tuesday 1weeks time!!!! At this point I have no written confirmation of my tenancy agreement being approved or a contract and 2weeks from my move date. We are a couple with a young child so the stress was tremendous! A week later (cutting this short) I heard on a daily basis that I was "on top of the list"would receive it "within the hour" by 2 people.
Eventually I was told they couldn't send it, I had to come in to sign and pay the money?!?! I had offered this 2 weeks before! I went in today raised a complaint about the way I was dealt with, this was followed by a series of lies trying to bat us away. The contract that took 3 weeks to process had the wrong name on it.we Requested to speak to Sam who is the only person who knows what the rules are as the md, and it took nearly an hour to get hold of him. He didn't do enough to ease our concerns, what's worse is we went to see the property that we were due to move into in 7 days time and none of our requests were done and no bathroom was installed!!!! It was just a room with a sink! The landlord refused to speak to us.
I immediately called my current landlady who luckily hadn't found tenants to replace us yet and extended my contract and I have asked Dwell to refund my deposit....I do of course expect to be calling everyday for the next few weeks before I receive it
Dwell are liars, cocky, have a terrible attitude towards customers and extremely unprofessional
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14th Feb 2014
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Opening Hours
Address
Dwell Estate Agents
262 Hoe Street
Walthamstow,London
Greater London
E17 3AX
020 8521 4207
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 5 | 6 | 4 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 16,2016
Feb 16,2016
0
people found
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Very bad service to tenants and landlords. They left a tenant without a place to stay, telling him only the day before he was going to move that he could not move because the property had structural problems, when in fact they had agreed with ...
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What agent could do to change your mind?
Bad, as no work is done but full commission takenAttached Filesnbsp;
Comment on agent fees
Bad, as no work is done but full commission taken
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Sep 19,2014
Sep 19,2014
1
people found
this helpful
this helpful
These guys are an out-and-out bunch of crooks. Do not go NEAR them. A court has awarded a judgement in my favour for failure to return a deposit which Daniel Hanks has consistently dodged by pretending to no longer work there. He is in contempt ...
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What agent could do to change your mind?
The best thing that could happen to these agents is for them to be struck off.Attached Filesnbsp;
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Apr 29,2014
Apr 29,2014
2
people found
this helpful
this helpful
This lettings agents did not send the contract to me after repeated requests. They haven't protected my deposit. They are no repairing what they say they will repair even before I moved. They are not answering my emails. The definition of DODGINESS....
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Feb 26,2014
Feb 26,2014
2
people found
this helpful
this helpful
Myself and my housemate rented a property through Dwell Estate Agents and I would like to let everybody know what a terrible experience we had dealing with them.
I must admit that everything went fairly smoothly with the move in process (around 2 and a half ...
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What agent could do to change your mind?
Improve communication skills Keeping appointments that have been made Returning deposit in good timeAttached Filesnbsp;
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Feb 24,2014
Feb 24,2014
0
people found
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The service recieved was excellent from start to finish. Everything was dealt with professionally and quickly. All of the staff were very helpful and went out of their way to help....
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Feb 14,2014
Feb 14,2014
1
people found
this helpful
this helpful
Dwell estates have managed my properties for the last 3 years they have been very professional in every aspect ,I have been treated in a kind and welcoming manner when ever I have dealings with them .Dwell staff at all levels are well trained and have ...
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Feb 02,2014
Feb 02,2014
2
people found
this helpful
this helpful
Initially the service was relatively ok with responses to enquiries typically answered within 48 hours. However after first 9months customer service is practically non-existence with emails going unanswered even after several chases and follow up calls.
The service is far from satisfactory both from my perspective ...
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What agent could do to change your mind?
Better customer service - at the moment and for the past 6/9months this has been non existent.Attached Filesnbsp;
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Dec 28,2013
Dec 28,2013
2
people found
this helpful
this helpful
Worst estate agents ever run by boys. Approached them to manage my property as I did not have the time to do so myself. The first month was fine, after that I found myself chasing them continuously to find out when payment was going to ...
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Nov 27,2013
Nov 27,2013
1
people found
this helpful
this helpful
Dwell have managed my three properties for over two years now and i have always received a very smooth and efficient service from them. They keep me up to date with the condition of my properties and how my tenants are getting on. They respond ...
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Nov 22,2013
Nov 22,2013
3
people found
this helpful
this helpful
Instructing Dwell to "manage" my property was the worst mistake I've made in a long time. Unprofessional, unhelpful, and full of broken promises (see Lulu's comment below for what sounds like a similar experience). Dwell failed to find a tenant who met my basic requirements ...
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Nov 21,2013
Nov 21,2013
1
people found
this helpful
this helpful
My experience with using Dwel estate agents is was one to remember. I am a very happy tenant because of the professionalism shown by both Syed and Sam. I have recommended their service to friends and family....
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Nov 18,2013
Nov 18,2013
2
people found
this helpful
this helpful
My husband and I rented a propert from Dwell for two years. The first process of paying holding deposit and moving into the property was good. However, for the two years we lived in the property Dwell rung twice to arrange an inspection, which surprisingly ...
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What agent could do to change your mind?
Act and deal professionally with tenants. Stick to the terms and conditions laid out in the lease agreement.Attached Filesnbsp;
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Nov 15,2013
Nov 15,2013
2
people found
this helpful
this helpful
I used Dwell to let my property for me rather than manage due to bad experience in the past, with competitors of the agents coming round and giving me ridiculous quotes on the potential rental yields of my property, Two young Lads Syed and Tom ...
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Nov 15,2013
Nov 15,2013
1
people found
this helpful
this helpful
I am very satisfied with the service that was given from Dwell. Syed and Sam was very kind and their professionalism was shown throughout the whole process. I have already recommended Dwell to my friends and family and will always use them in the future....
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Nov 01,2013
Nov 01,2013
1
people found
this helpful
this helpful
Like other posters on this site, my wife and I have had poor experiences with Dwell. Our experience started with registering with them to look at a property they were listing on findaproperty.com
After being told that that property was already gone and that ...
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Oct 24,2013
Oct 24,2013
3
people found
this helpful
this helpful
Just a few words to strongly recommend Dwell Estates Agents in Walthamstow. After weeks lost with other agencies that were able only to waste my time, Tom at Dwell Estates was able to find the perfect place for me immediately (even pet-friendly..almost a miracle ...
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Oct 20,2013
Oct 20,2013
3
people found
this helpful
this helpful
Dwell Estate Agents have made my property search so relaxing. Tom and Syed always called me every two days with new updated properties that may be of interest to me. Syed deliberately showed me a property i would dislike just so he could know what ...
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Aug 31,2013
Aug 31,2013
4
people found
this helpful
this helpful
Dwell estates are the worst agency I have ever had the unfortunate experience of having to deal with. From the outset the lettings team were quick to bend the truth and all the agents we met used the same catch phrase (see below.) We went ...
read full review
read full review
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Aug 08,2013
Aug 08,2013
1
people found
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this helpful
I can't believe this company has got any good reviews! My boyfriend and I had a terrible experience with Dwell Estates. Despite initially finding a nice property and putting down a £500 "holding fee" and being told that Sam would contact us by 12pm the following ...
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What agent could do to change your mind?
Communicated with us!!Attached Filesnbsp;
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Jun 18,2013
Jun 18,2013
2
people found
this helpful
this helpful
I was asked by Daniel at Dwell Estates to put an honest review on this website of my experiences over the past 12 months and am more than happy to do so.
I was recommended to Dwell by a friend who had a great experience when ...
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Jun 08,2013
Jun 08,2013
2
people found
this helpful
this helpful
I was asked by Daniel at Dwell Estates to put an honest review on this website of my experiences over the past 12 months and am more than happy to do so.
I was recommended to Dwell by a friend who had a great experience when ...
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May 25,2013
May 25,2013
5
people found
this helpful
this helpful
Charlie, Sam and the agency went above and beyond what they had to do to help me settle into my new home which I was very surprised about - they handled all niggling problems with the property within the first few weeks of my moving ...
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Apr 23,2013
Apr 23,2013
7
people found
this helpful
this helpful
I do not normally leave reviews but in this instance I feel like I have too, I cannot thank Dwell enough for the quick turnaround, professional approach and great communication I received during this transaction. I had my property marketed with another agent who had ...
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Mar 24,2013
Mar 24,2013
8
people found
this helpful
this helpful
I have been renting my property out through Dwell for the past 2 years and both times they have found me perfect tenants, they provided me with full references for all the tenants and made me feel very comfortable. They are always at the other end ...
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