Luff Associates Ltd
Camberley, GU16
4/5, 71 reviews
76% recommended
89% lettings valuation accuracy
86% lettings fee satisfaction

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“Shocking customer service, non responsive, arrogant and misleading. After viewing ......”

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Aug 21,2013
Minithumbdown
By: 'JC'
Aug 21,2013
5 people found
this helpful
Shocking customer service, non responsive, arrogant and misleading. After viewing the property in the evening (no agent present, just the current tenants!) we called up first thing the next morning to let the property. Leigh sent an email stating the following:

"Please see list below of required paperwork/documentation & fees, if you are to proceed with the let on xxxxxxxx. In order to secure the property and remove it from the market, I will require the following as soon as possible."

So, assuming we were securing the property as stated, I had to take time from work to complete the documents and forwarded the payment. I advised Leigh of this (on the Thursday) no reply. I emailed on the Friday, my partner left him voicemails. No Reply. On Saturday myself and my partner drove down to their office (it is a house on a residential street!) to take the hard copies of statements etc. We are not local, this was a 1 hr trip. Nobody there was aware of what was happening, but they took our paperwork anyway. The office was unfriendly, cramped, no customer seating and no courtesy cupof tea offered while we waited in their cramped room. The following week we called again on Monday and were informed that the landlord was deciding on which of the 3 applicants, who have all paid to "secure" the property, they will accept and would call back that day. No call came. Tuesday, no call came. Wednesday, I got an email to say they would go with someone else. No apology for the inconvenience and cost incurred for myself and my partner. We had also missed out on 2 properties in this time which we could not offer for as we had already paid £810 for a property we thought we had secured (out of savings, so loss of interest incurred for early withdrawal).

After reading these reviews, and looking again through their charges, I am actually quite relieved not to have to deal with them again. Awful agents!
What agent could do to change your mind?
Not mislead us about securing the property! Called back! Offered a cup of tea!
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By: Luff Associates
Aug 30, 2013
This report is not entirely true or accurate, after having several viewings at the said property on the same evening, we then received three interested sets of applicants, all relevent paperwork was collected and we were awiting the landlord to visit our office to review the referencing paperwork and decide which set of applicants to proceed with, this was clearly explained to all who were awaiting the decision, unfortunately the landlord decided to proceed with other tenants.
The following email was then immediatley sent and the refund arrnaged with immediate affect.
'Dear Miss Murray & Mr Clarke
The Landlord has been to our office this morning and had an extensive look through the FCC Referencing Forms and unfortunately they have decided to go with the other interested applicants, I offer sincere apologies to have to let you down at this stage after you made the initial effort to get me paperwork & transfer fees.
If you could please forward your bank details on, I will arrange the refund with immediate affect, apologies again.'
Luff Associates

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Latest Reviews

View all Reviews 71
9th Apr 2024
reviewed by 'KB'
“I am extremely happy with the service and help provided by all of the Luff Associates staff. Highly recommended....”
17th Jan 2022
reviewed by 'Nermine'
“Nikola has been great help to us in the very cold weather circumstances. She also anticipated what British gas would ......”
13th Aug 2021
reviewed by 'Angela'
“I have been with Luffs for about 20 years and have always found The experience good.The staff have been very ......”
7th Aug 2021
reviewed by 'MF'
“Look for reviews shared as 'luff associates', as they are the letting part of the business (can't comment on sales). ......”
11th Dec 2019
reviewed by 'Dennis'
“Luff Associates has been my letting agents since 2015, and I have always found the staff very helpful and efficient.Rent ......”
10th Dec 2019
reviewed by 'kath'
“Excellent service from these guys . Had the pleasure of dealing with Jasmine today who was friendly and had a very ......”
Opening Hours
  • Monday: 08:30 - 06:00
  • Tuesday: 08:30 - 06:00
  • Wednesday: 08:30 - 06:00
  • Thursday: 08:30 - 06:00
  • Friday: 08:30 - 06:00
  • Saturday: 09:00 - 03:00
  • Sunday: Closed
Address

Luff Associates Ltd
1-3 Guildford Road
Frimley Green,Camberley
Surrey
GU16 6NL
01252 834949

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 89% 86% £675 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 2 34 11 0 0 0 0 1 4
Areas covered
  • GU16
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I am extremely happy with the service and hel......”

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Apr 09,2024
Minithumbup
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Nikola
By: 'KB'
Apr 09,2024
0 people found
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I am extremely happy with the service and help provided by all of the Luff Associates staff. Highly recommended....
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“Nikola has been great help to us in the very ......”

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Jan 17,2022
Minithumbup
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Nikola
By: 'Nermine'
Jan 17,2022
0 people found
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Nikola has been great help to us in the very cold weather circumstances. She also anticipated what British gas would do and strangely enough, they did what she exactly said would happen. Much grateful for her for saving the situation when our boiler broke down....
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“I have been with Luffs for about 20 years !!!...”

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Aug 13,2021
Minithumbup
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Nikola
By: 'Angela'
Aug 13,2021
0 people found
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I have been with Luffs for about 20 years and have always found The experience good.The staff have been very helpful nothing has been too much trouble Always had excellent tenants ....
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“Don't even think about using!...”

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Aug 07,2021
Minithumbdown
By: 'MF'
Aug 07,2021
1 people found
this helpful
Look for reviews shared as 'luff associates', as they are the letting part of the business (can't comment on sales). However, don't use this letting agent unless you want grief, as they have gone massively downhill over the last few years (most of their staff ...
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“Luff Associates has been my letting agents si......”

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Dec 11,2019
Minithumbup
By: 'Dennis'
Dec 11,2019
0 people found
this helpful
Luff Associates has been my letting agents since 2015, and I have always found the staff very helpful and efficient. Rent has always been collected on time, and the relevant documents forwarded to me promptly. In addition, when the tenant has complained of a problem, this ...
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“Brilliant...”

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Dec 10,2019
Minithumbup
By: 'kath'
Dec 10,2019
0 people found
this helpful
Excellent service from these guys . Had the pleasure of dealing with Jasmine today who was friendly and had a very minor issue sorted within an hour ! I have rented for 2 years through Luff and cant recommended them enough...
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“I am generally happy with the service from Lu......”

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Dec 10,2019
Minithumbup
By: 'C'
Dec 10,2019
0 people found
this helpful
I am generally happy with the service from Luffs. They communicate well in a timely fashion. On occasion contractors can sometimes take more time than expected to get the job done. I would recommend Luffs to manage property....
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“Tenants/landlords avoid Luff Camberley...”

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Jan 03,2019
Minithumbdown
By: 'mylittlepony'
Jan 03,2019
8 people found
this helpful
Luff lettings camberley gave me post traumatic stress disorder. My experience with them managing property I rented has been the worst nightmare of my life. by far the worst company to deal with!! They are rude and unprofessional and even lied. For anyone thinking of ...
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Comment on agent fees
Extortionate
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By: A.O
May 20, 2019
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Wish I had seen this review before signing up for the worst tenancy experience of my life so far ...

“Helpful...”

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May 28,2018
Minithumbup
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Nikola
By: 'Vicky'
May 28,2018
0 people found
this helpful
Nikola has gone above and beyond her role in helping us out with a difficult tenant. I cannot thank her enough for her knowledge & patience. Definitely the best agent to deal with at Luff....
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“great service...”

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May 24,2018
Minithumbup
By: 'Mike'
May 24,2018
0 people found
this helpful
Toby has been my contact at Luffs for my last 2 rental and has always given a top rate service with nothing ever being too much trouble. I can only say thank you for a trouble free last 5 years renting....
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Comment on agent fees
just right
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“Great service from Dawn, Denise and Mary. If we ever ......”

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Jan 26,2018
Minithumbup
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Dawn
By: 'Mr'
Jan 26,2018
1 people found
this helpful
Great service from Dawn, Denise and Mary. If we ever needed anything fixed or sorted they'd do it for us straight away. Very fast at responding and always helpful. We are really pleased with the service we've received over the last 2 and a half years. ...
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“I have been with this agency for the last 4 years.......”

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Jan 16,2018
Minithumbup
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Nikola
By: 'Niki'
Jan 16,2018
0 people found
this helpful
I have been with this agency for the last 4 years. They were always helpful and patient with any of my concern. If I had problems with the place they acted on it strait away. They quite flexible and they do everything from the big book. ...
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Comment on agent fees
No one likes agent`s fees. :(
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“I was always treated with a friendly manner and any ......”

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Nov 21,2017
Minithumbup
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Dawn
By: 'GWLee'
Nov 21,2017
0 people found
this helpful
I was always treated with a friendly manner and any queries I had were resolved very quickly. Any requests for maintenance were followed through rapidly and with minimal disruption....
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Comment on agent fees
I thought the charge for extending a lease was a little high but overall ok.
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“I am very happy and satisfied with the services I ......”

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Aug 24,2017
Minithumbup
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Dawn
By: 'Abhishek'
Aug 24,2017
0 people found
this helpful
I am very happy and satisfied with the services I have experienced from Luff associated especially with Dawn. She handle things very professionally and with patient even which seems very complicated in nature. I will be using the services of Luff in future if needed ...
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Comment on agent fees
Good
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“Nikola is absolutely fantastic. It is the first time I ......”

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May 17,2017
Minithumbup
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Nikola
By: 'Ella'
May 17,2017
0 people found
this helpful
Nikola is absolutely fantastic. It is the first time I have dealt with her and I can honestly say, her customer service and efficiency is brilliant. Living in a furnished property, it was requested I had a new sofa. Nikola arranged this and it proved ...
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Comment on agent fees
Not applicable
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“I have recently had the pleasure of renting a property ......”

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Apr 13,2017
Minithumbup
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Dawn
By: 'GARY'
Apr 13,2017
0 people found
this helpful
I have recently had the pleasure of renting a property through Luff in Camberley and I must say I am extremely impressed with the customer service and attention provided by each and everyone of the staff they are a credit to their industry and I ...
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Comment on agent fees
Fees are good not overpriced.
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“Luff Associates have recently let my property and I have ......”

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Dec 10,2016
Minithumbup
By: 'Jacky'
Dec 10,2016
1 people found
this helpful
Luff Associates have recently let my property and I have been delighted with their professionalism, assistance and expertise. They are a very friendly, helpful and hardworking Agency and I would highly recommed them to both Landlords and Tenants....
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Comment on agent fees
Good
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“A friendly, kind and helpful lettings team. Any issues were ......”

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Jul 13,2016
Minithumbup
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Dawn
By: 'Katie'
Jul 13,2016
1 people found
this helpful
A friendly, kind and helpful lettings team. Any issues were always dealt with so quickly and it never felt as though the landlords were favoured more than myself (the tenant) as friends have told me they've experienced with other agencies before. Thanks for being so ...
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Comment on agent fees
Very reaasonable
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“It has been a pleasure to deal with Luffs, their ......”

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Jul 05,2016
Minithumbup
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Nikola
By: 'David'
Jul 05,2016
1 people found
this helpful
It has been a pleasure to deal with Luffs, their administration and responsiveness has been first rate; I also appreciate the care and attention they have shown in assiduously checking on the flat's condition as part of their responsibilities to the owner. I shall be ...
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Comment on agent fees
Most reasonable
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“Staff were very condescending and simply wanted to avoid solving ......”

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Jun 20,2016
Minithumbdown
By: 'Peter'
Jun 20,2016
6 people found
this helpful
Staff were very condescending and simply wanted to avoid solving problems if functional issues were found with the property; the highlight being the 4 week tug of war I had to get them to send someone just to look at the fridge/freezer which was non ...
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By: Becky Winn
Jun 20, 2016
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Dear 'Peter', We are very sorry to hear you have felt you did not receive a resolution to the particular maintenance issue in the time frame you would have liked. Your landlord had checked that all facilities within the property were working before your tenancy began and was therefore keen for you to try certain trouble-shooting measures, before engaging the services of a contractor. Your landlord provided a brand new fridge/freezer and on a separate occasion, an engineer when you had an issu ...

“I am really happy of this agency. For a year, ......”

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Jun 13,2016
Minithumbup
By: '54'
Jun 13,2016
2 people found
this helpful
I am really happy of this agency. For a year, always had personal attention to all of my problems and questions. Very fast response. No base with other agencies in my area. They took care of everything in my check in to my check out....
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Comment on agent fees
The middle range. Good
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“I am with this agent for close to 2 years and ......”

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May 23,2016
Minithumbup
By: 'Mr'
May 23,2016
1 people found
this helpful
I am with this agent for close to 2 years and they have provide the best services. Always prompt in any reply either on email or phone and addressed any little issue with detail to attention and resolved it instantly....
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Comment on agent fees
Good
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“My overall experience with luff has been out standing - ......”

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Mar 16,2016
Minithumbup
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Dawn
By: 'Heidi'
Mar 16,2016
1 people found
this helpful
My overall experience with luff has been out standing - I would highly recommend them :) and would be sad to not be dealing with them Thanks to them all Love Heidi x...
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“Both these members of staff have been very helpful in ......”

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Mar 09,2016
Minithumbup
By: 'Mike'
Mar 09,2016
3 people found
this helpful
Both these members of staff have been very helpful in all maters that I have had with Luffs credit to the company...
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Comment on agent fees
Very good
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“Luff is very professional and kind. They are always ready ......”

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Mar 08,2016
Minithumbup
By: 'Luff'
Mar 08,2016
3 people found
this helpful
Luff is very professional and kind. They are always ready to assist us . All the staff are helpful. Good service!!...
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Comment on agent fees
good
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“Lived in more than 2 years in rented property managed by ......”

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Dec 05,2015
Minithumbup
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Dawn
By: 'raghu'
Dec 05,2015
2 people found
this helpful
Lived in more than 2 years in rented property managed by Luff Associates. Prompt responses and support. Friendly responses and tried to the best. Any issues related to Plumbing, heating etc has been well handled promptly. Becky was very quick in mail replies or call returns ...
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“My Relationship with LUFF started 2.5 years back. I have changed ......”

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Oct 29,2015
Minithumbup
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Dawn
By: 'Hari'
Oct 29,2015
2 people found
this helpful
My Relationship with LUFF started 2.5 years back. I have changed multiple employers during this period in Farnborough, but i never faced any difficulty in changing the rental contracts or any amendments to the contracts. LUFF though they are in to real estate, they understand the ...
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Comment on agent fees
though this is fully furnished spacious pent house with superb view, this can be easily rent out for 1100 pounds in market. But due to the long relationship LUFF retained me at 895 pounds from past 3 years.
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“This has been my first dealing with Luff and I ......”

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Oct 06,2015
Minithumbup
By: 'Sue'
Oct 06,2015
2 people found
this helpful
This has been my first dealing with Luff and I am pleased to say I have been very happy with the service. I found both Becky and Dawn in particular very helpful and a pleasure to deal with. As always when renting things go wrong ...
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“I rented 42 Vesey Close , Farnborough , GU148UT (may2009-may2013) and 3 ......”

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Oct 05,2015
Minithumbup
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Dawn
By: 'Renju'
Oct 05,2015
2 people found
this helpful
I rented 42 Vesey Close , Farnborough , GU148UT (may2009-may2013) and 3 Old Dairy Close, Fleet, GU513SJ(May2013- September 2015), via Luff Associates. The experience was Brilliant. Most of my friends/colleagues had issues with their agents one way or the other, whilst I never had ...
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“Having dealt with a problematic landlord during the almost eight ......”

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Jul 21,2015
Minithumbup
By: 'Charlotte'
Jul 21,2015
2 people found
this helpful
Having dealt with a problematic landlord during the almost eight years of our tenancy, we received professional and very kind help from Luff when ending the tenancy and leaving the property. During the years in the property Luff were always fair and kind....
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Comment on agent fees
The fees regarding renewing the contract and check in/out fees are way too high when you are paying a high rent as well.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:00 PM 28/04/2022 by Faye Caterer

Awards won by Luff Associates Ltd, Camberley GU16 6NL



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