67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Aug 30,2013
Aug 30,2013
7
people found
this helpful
this helpful
Where to start... 1 start is more than deserved.
Firstly, we had to chase them to pay deposits, sign papers etc just days before moving. Bearing in mind they knew we were moving from London. On arriving at 6pm to collect keys we were told we had the wrong paper work... Even though we had done all paperwork sent. They left us at6pm in the cold with a baby refusing keys. Turned out the incredibly efficient Lilly faraday-white had posted them to our London address that day?? Maybe a lesson in how the postal service works/geography/time travel is needed. So we were stood outside a house we had paid for and signed for with a baby and van of furniture stranded. After 1 hour of arguing we finally took our cold tired family inside.... To a filthy house.
This is just the start...
2 sets of standing orders filled in, 1st admittedly lost by fulfords, second who knows but 5 months on still no standing order set up by them. We get harassing rude phone calls every month saying our rent is in arrears when a standing order is part of their contract!!
Then there is the management, after 4 months of complaints the leak in the conservatory not fixed so when it rains we run about with towels and saucepans to save a flood. The shower has been broken for 2 months, after a few phone calls we have been left a message saying we have another shower so it's not urgent and what is our problem? Well, as we have explained to them the 2nd shower, an old fashioned thing, is next to our childrens room and makes a lot of noise so we can not shower between 6.30pm and 6.30 am my partner has to go to the gym before work every morning just to shower. But what's our problem right?!
Not to mention the broken toilet that we have to take the back off to flush...
When I called today I was told your rent is in arrears (2days due to your incompetence) so nothing will be fixed as urgent and we'll just have to wait
We pay £1000 per month, these are just the current/ongoing problems, there are many others that we live with or have been told do not matter and the attitude of these people is disgusting.
To avoid the horrendous 5 months we have endured with these incompetent, unprofessional people please. Please avoid avoid avoid!!!!!!
Firstly, we had to chase them to pay deposits, sign papers etc just days before moving. Bearing in mind they knew we were moving from London. On arriving at 6pm to collect keys we were told we had the wrong paper work... Even though we had done all paperwork sent. They left us at6pm in the cold with a baby refusing keys. Turned out the incredibly efficient Lilly faraday-white had posted them to our London address that day?? Maybe a lesson in how the postal service works/geography/time travel is needed. So we were stood outside a house we had paid for and signed for with a baby and van of furniture stranded. After 1 hour of arguing we finally took our cold tired family inside.... To a filthy house.
This is just the start...
2 sets of standing orders filled in, 1st admittedly lost by fulfords, second who knows but 5 months on still no standing order set up by them. We get harassing rude phone calls every month saying our rent is in arrears when a standing order is part of their contract!!
Then there is the management, after 4 months of complaints the leak in the conservatory not fixed so when it rains we run about with towels and saucepans to save a flood. The shower has been broken for 2 months, after a few phone calls we have been left a message saying we have another shower so it's not urgent and what is our problem? Well, as we have explained to them the 2nd shower, an old fashioned thing, is next to our childrens room and makes a lot of noise so we can not shower between 6.30pm and 6.30 am my partner has to go to the gym before work every morning just to shower. But what's our problem right?!
Not to mention the broken toilet that we have to take the back off to flush...
When I called today I was told your rent is in arrears (2days due to your incompetence) so nothing will be fixed as urgent and we'll just have to wait
We pay £1000 per month, these are just the current/ongoing problems, there are many others that we live with or have been told do not matter and the attitude of these people is disgusting.
To avoid the horrendous 5 months we have endured with these incompetent, unprofessional people please. Please avoid avoid avoid!!!!!!
What agent could do to change your mind?
Fulfords need to hire competent staff in exmouth as their exeter branch seem so much better!! Really is just rude incompetent staff that do not careAttached Filesnbsp;
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Latest Reviews
13th Jul 2024
reviewed by 'Anon'
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18th Dec 2023
reviewed by 'Stefania pirazzini'
17th Aug 2023
reviewed by 'mr andrew d palmer'
14th Jan 2022
reviewed by 'Helen Mewse'
20th Nov 2020
reviewed by 'Catherine'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £315,000 | £315,000 |
| Lettings | 100% | 50% | £675 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 13,2024
Jul 13,2024
0
people found
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this helpful
Currently withholding over a year's rent on my late father's property which they are managing....
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Mar 14,2024
Mar 14,2024
0
people found
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I was delighted with the very able assistance by the leasing manager of the Exmouth branch.
Sara Scott-Hake is a consummate professional, guiding a rather confused older man through the complex (To me) process of home rental.
Should the need arise I would not hesitate ...
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Dec 18,2023
Dec 18,2023
0
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Perfect service! Sarah is able to organize a very difficult issue. I couldn’t ask better...
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Aug 17,2023
Aug 17,2023
0
people found
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Excellent team at Fulfords Exmouth provided well thought through and realistic valuation and then helped progress our sale effectively but diplomatically for all sides and ensured it got over the line as quickly as it could. Would recommend them to anyone looking to sell....
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Jan 14,2022
Jan 14,2022
0
people found
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We had the best experience with Kathleen in the Exmouth branch while we have been selling our flat. The communication was the most reassuring and she continually kept us up to date. The staff as a whole were pleasant and helpful and always get back ...
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Nov 20,2020
Nov 20,2020
0
people found
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Barry Devlin and his team in Exmouth, particularly Kathleen and Gareth, were really supportive and helpful during the sales process for my house. It was a tough journey, especially with me living in Birmingham and the house in Otterton. There was building work to be ...
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Nov 28,2015
Nov 28,2015
9
people found
this helpful
this helpful
Honesty, courtesy, customer care and professionalism are words that, in our bitter experience, could never be associated with Countrywide Residential Letting and their subsidiary, Fulfords Lettings of Exmouth. It is glaringly obvious that they are interested only in making money – by any means. In our ...
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What agent could do to change your mind?
Extremely high fees and will charge for just about everything, even if not done to an acceptable standard. Should have studied reviews prior to using this agent where reasonably priced and competent organisations can be found.Attached Filesnbsp;
Comment on agent fees
Extremely high fees and will charge for just about everything, even if not done to an acceptable standard. Should have studied reviews prior to using this agent where reasonably priced and competent organisations can be found.
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Aug 30,2013
Aug 30,2013
7
people found
this helpful
this helpful
Where to start... 1 start is more than deserved.
Firstly, we had to chase them to pay deposits, sign papers etc just days before moving. Bearing in mind they knew we were moving from London. On arriving at 6pm to collect keys we were told we ...
read full review
read full review
What agent could do to change your mind?
Fulfords need to hire competent staff in exmouth as their exeter branch seem so much better!! Really is just rude incompetent staff that do not careAttached Filesnbsp;
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Dec 07,2012
Dec 07,2012
6
people found
this helpful
this helpful
I rented a flat from these charlatans for 12 months.The boiler was often going wrong and Fulfords/Countrywide approach to this was appalling.When i first moved in it took them a week to sort out the boiler.During the summer i had to wait ...
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Apr 14,2011
Apr 14,2011
6
people found
this helpful
this helpful
My daughter & family started renting about 6 weeks ago and they now want them out because they have a buyer and want to sell it. They are trying to introduce their own interpretations of the laws of this land. Beware! Beware! Beware! Plus they make you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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