100% lettings valuation accuracy
86% lettings fee satisfaction
Aug 29,2013
Aug 29,2013
2
people found
this helpful
this helpful
Absolutely disgusted by Haarts service. Was booked in for a viewing, had to take time off work to attend and 15 mins later no one had showed. Called the branch to be told that "Sam" was waiting inside the house for me. I therefore knocked on the door to a surprised owner who advised that Sam had left at 45 mins ago. On calling Haart to find out what was going on and to why i had been told he was inside,i did speak to a girl who seemed to be helpful and put me on hold while calling the branch manager. Then i was advised i would be called back in 10 mins. To which i waited and she never called back., i ended up waiting at a property for 45 mins for no reason.
Next day waited for a call for someone to explain or at least apologise, nothing received, i have yet again had to chase up. Spoke to the branch manager to be told the property had now been taken off the market and that he personally called everyone on the list and tried to advise it was me who had missed the call or voice mail left. I advised again i had no missed calls or voice mail that perhaps he missed dialled, to be advised that he did only try the once.
Prospects seem to be the only estate agents who understand to show up on time and call you if anything changes. excellent service from them, just a shame they have no properties matching my requirements currently.
Next day waited for a call for someone to explain or at least apologise, nothing received, i have yet again had to chase up. Spoke to the branch manager to be told the property had now been taken off the market and that he personally called everyone on the list and tried to advise it was me who had missed the call or voice mail left. I advised again i had no missed calls or voice mail that perhaps he missed dialled, to be advised that he did only try the once.
Prospects seem to be the only estate agents who understand to show up on time and call you if anything changes. excellent service from them, just a shame they have no properties matching my requirements currently.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Nov 2022
reviewed by 'Iulian'
14th Oct 2022
reviewed by 'Danny'
13th May 2022
reviewed by 'Lana Pearce'
10th Mar 2022
reviewed by 'Ilda'
24th Jan 2022
reviewed by 'George and Ramzi Haddadin'
29th Jun 2021
reviewed by 'Elaine'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 86% | £675 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 3 | 5 | 1 | 0 | 1 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 17,2022
Nov 17,2022
0
people found
this helpful
this helpful
Jasmine is a very kind agent who helped us a lot. She was patient and solved all the problems. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2022
Oct 14,2022
0
people found
this helpful
this helpful
Jennifer Knowles as always went above and beyond with the advice and guidance she provided during our meeting.
The information given was second to none and I would highly recommend requesting her for honest and accurate advice whether it be on selling, buying or renting.
...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2022
May 13,2022
0
people found
this helpful
this helpful
Incompetent Estate Agent . Total time waisters. Do not use the Estate Agents . They have no duty of care or consideration for there customers ....
read full review
read full review
Was this helpful?
Yes
Yes
May 13, 2022
View all comments
(2)
Dear Lana
Thank you taking the time to post your review. Naturally we are disappointed to learn that your experience has not been positive. If you would like to email me the details of your concerns I will gladly look into things for you.
Calvin Roake
Estate Agency Director Middlesex ...
Mar 10,2022
Mar 10,2022
0
people found
this helpful
this helpful
I am very happy with the service provided by Haart in East Ham. I am so thankful to Sinan and Ummar for their hard work with respectful manner. Sinan had to find the new tenants in a short time and When I started to know ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2022
Jan 24,2022
0
people found
this helpful
this helpful
My son and I are so grateful to such a wonderful sales team led by Adam Holding and Callum Nagle and letting led by lady Jennifer Knowles.. We decided to sell our property and the sales team organised an open day and we had so ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2021
Jun 29,2021
0
people found
this helpful
this helpful
Katie Malham dealt with my concerns straight away. She was thoughtful ,caring and had sorted my concerns with in a few minutes. She was very professional. Thankyou Katie for your quick replies....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2021
Jun 10,2021
0
people found
this helpful
this helpful
Jennifer Knowles recently helped me with my tenancy renewal and was great. I would highly recommend. Thank You Jen !...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2021
Mar 04,2021
0
people found
this helpful
this helpful
Always an absolute pleasure dealing with Emma Saunders. Excellent service. You called me regarding electrical check, all sorted thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2020
Jun 06,2020
0
people found
this helpful
this helpful
My worst experience ever. I have been dealing with Jenny knowles from the Bracknell branch and I will leave them as soon as I can. To many things really wrong and I now realize the mistake I've made to leave SEARS.
Never again....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2019
Jun 11,2019
2
people found
this helpful
this helpful
Awful customer service, my experience was from the Bracknell branch. If your looking to rent DO NOT go with haart. Falsely advertised a 'no deposit' scheme which actually turns out to be you signing up to be a member of some company.. and you don't ...
read full review
read full review
Comment on agent fees
Bad, very high in correspondence to the poor customer service and unhelpful staff.
Was this helpful?
Yes
Yes
Jun 27, 2019
View all comments
(1)
Horrendous company in all aspects, your better off finding a park bench ...
Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
Went to Hart looking for a property to rent. When l entered the office I did not feel the welcome that customers should receive. Took two to five minutes for two agents to decide who was going to assist me. To myself I thought they ...
read full review
read full review
Comment on agent fees
If they agents have no clue, how would l know
Was this helpful?
Yes
Yes
Aug 21, 2018
View all comments
(1)
Dear Cynthia, I am disappointed to hear you feel you may have had such a poor experience. Having checked our database I am unable to locate your registration details. Please feel free to contact me on 01344 303971 to discuss this mater further. Best wishes ...
Jul 22,2017
Jul 22,2017
0
people found
this helpful
this helpful
My first experience with haart Bracknell was a call from Georgie Lark who was friendly and professional. We set up a property viewing and she met me at the property, on time and fully prepared. The property was exactly how Georgie had described it so ...
read full review
read full review
Comment on agent fees
Completely reasonable
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and than you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Oct 06,2016
Oct 06,2016
0
people found
this helpful
this helpful
I have dealt with Jenny Knowles at the Haart Agency in Bracknell and she has always been kind and helpful and has been very sensitive in her dealings with me. Very professional but approachable....
read full review
read full review
Comment on agent fees
Expensive but this is the norm in this area.
Was this helpful?
Yes
Yes
Oct 07, 2016
View all comments
(1)
Hi Ros,
Thank you for your kind review of our Bracknell branch. we're pleased to hear they provided a kind, helpful and professional experience throughout. We will pass this feedback on.
Regards
Ross ...
Aug 29,2013
Aug 29,2013
2
people found
this helpful
this helpful
Absolutely disgusted by Haarts service. Was booked in for a viewing, had to take time off work to attend and 15 mins later no one had showed. Called the branch to be told that "Sam" was waiting inside the house for me. I therefore knocked on ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2010
Nov 16,2010
0
people found
this helpful
this helpful
If you want a quick reliable service, to be kept imformed and someone that will support you use Mathew Crame at the Bracknell office, he got me the house I wanted for the price I wanted and has given exceptional service throughout. My mother took ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10, 2011
View all comments
(2)
What a refreshing change from the baseless complaints. ...
Feb 03,2010
Feb 03,2010
0
people found
this helpful
this helpful
I must admit i didn't finish buying a property through Haart at Bracknell...because it's almost as if they didn't want me to buy from them as agents!
My Partner and I were initially extrememly happy with Haart, we went into the branch, someone (who ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03, 2010
View all comments
(4)
Using Fabio's analogy...you go to Asda to buy some beans. You see a tin you like, and it's price 50p so you take it to the till, but at the checkout it rings up as ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
