0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 28,2013
Aug 28,2013
1
people found
this helpful
this helpful
On a whole this company is quite frankly the most inefficient company I have ever had the displeasure of dealing with... Now calling themselves Bridgfords under the umbrella company Countrywide, the name change has had no effect on the sharpness of their staff members. We put in an application for a flat and we then had to chase them for weeks to inform us of the outcome, this and the cancelled viewing (because they "seem to have misplaced the keys") should've rang alarm bells. On check-in we kindly received a set of keys which we later discovered weren't for our flat! During the tenancy emails were not responded to and phone calls ended in either false promises or simply false information. The repetition of which simply wears you out! So far in the check-out process, which is only as far as viewings, the promise of AT LEAST 24-hours notice with regards to a viewing seems to have stumped all agents in that lettings office. We have had countless phone calls with very rude agents (James being the worst!!!) attempting to gain a viewing with only a few hours notice, at best! James even phoned my partner to confirm a viewing and lied to her claiming I had okayed it when we spoke a few days earlier (he hadn't even called me!). The rest of the process I am dreading, and my partner and I are now desperate to cut-ties with this company. A final word of advice, if you do happen to fall in the hands of this agency, for whatever reason, just make sure you have the stamina to last because this level of sheer idiocy and inefficiency really is draining!
What agent could do to change your mind?
The problem is fundamental, both staff and attitudes all need replacing!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Aug 2013
reviewed by 'Another'
14th Jul 2013
reviewed by 'Carts'
10th Apr 2013
reviewed by 'Si'
9th Apr 2013
reviewed by 'angerofaruba'
17th Jul 2011
reviewed by 'Sally'
11th Jul 2011
reviewed by 'Catriona'
Opening Hours
Address
LS1
2 Cherry Tree Walk
The Calls
Leeds
West Yorkshire
LS2 7EB
0113 234 4111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 28,2013
Aug 28,2013
1
people found
this helpful
this helpful
On a whole this company is quite frankly the most inefficient company I have ever had the displeasure of dealing with... Now calling themselves Bridgfords under the umbrella company Countrywide, the name change has had no effect on the sharpness of their staff members. We ...
read full review
read full review
What agent could do to change your mind?
The problem is fundamental, both staff and attitudes all need replacing!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 14,2013
Jul 14,2013
0
people found
this helpful
this helpful
The Estate Agents that will prove all the horror stories about Estate Agents to be true..
Allowed me to move into an apartment that had not been cleaned, with blood on the walls. Claimed it had been cleaned then finally told the truth that it ...
read full review
read full review
What agent could do to change your mind?
Tell the truth and don't put money above the happiness of your customers.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 10,2013
Apr 10,2013
2
people found
this helpful
this helpful
As a professional couple one of the first questions we asked LS1 about our particular building was are there any students there. Having lived near them before we know the problems they can cause when you're not one yourself. We were told no, or the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2013
Apr 09,2013
1
people found
this helpful
this helpful
The customer service for this estate agents is the worst I have come across after dealing with many different agents during my time, and that is saying something. The flat itself was actually quite good, we lived there for 2 1/2 years and put a deposit down ...
read full review
read full review
What agent could do to change your mind?
They could have kept correspondence that we had with them over the tenancy, they could have invited us to the final inspection of the property. They could have used some common sense in terms of wear and tear to the property. They could have been 200% more proactive in terms of coming to a resolution instead of waiting for us to chase them. They could have tried to fleece us a little bit less as well.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 17,2011
Jul 17,2011
0
people found
this helpful
this helpful
I cannot say anything positive at all about LS1. They do not even deserve 1 star! Terrible customer service - we should've realised when the agent was late to show us round the property. We were quoted one price for rental then when we had agreed, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2011
Jul 11,2011
2
people found
this helpful
this helpful
Lived for 6 months in an overpriced apartment infested with bedbugs. LS1 charge each tenant ?115 for a credit check - the first of many 'charges' where they are quick to take your money but slow to give it back. The apartment at Velocity was (and most ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
