78% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
Aug 24,2013
Aug 24,2013
0
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I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed.
However in 2007 this changed. My boiler (which had been in place since construction in 1995) broke down. It took three months to get a replacement! After this the management of the property went to a centralised system with all enquiries going and coming from Bristol. As soon as i signed an extension to the tenancy for a year without fail six months later Andrews emailed demanding if i wanted to extend the tenancy and arbitrarily putting the rent up. I argued that the increase was not comparable with similar rents in the same block that they themselves had on offer! they reluctantly gave in but still harassment continued to sign up again for an extension (of course with booking and admin fees.
Two years ago the bath developed a hole. When reported Chris Carpenter-Beck stated were not going to change this as "The landlord will not make cosmetic improvements or authorise the property to be fully decorated every couple of years or authorise kitchen or bathrooms to be replaced just because they have been in the property for years. If something is wrong with it, we can rectify this."
There was something wrong! months a plumber had been dispatched and a quotation obtained.... then nothing.. a few months ago yet another plumber appeared and gave a quote... and still nothing has happened! Yet another plumber was sent out and and a price sent through to Andrews and of course still no action. I had at that time instructed the letting agent that until the bath had been repaired or replaced I would not give an answer. So I had a letter informing me that I was due to quit the flat.
To be honest thank god I am out of there and don't have to deal with Andrews. Local was great Corporate was nothing short of a farse. I have no argument with the local branch they were courteous and professional. however the call centre mentality in Bristol is unacceptable for a professional organisation and certain members of that group are letting the good name of Andrews
As an end note to this I and to tipify the lack of customer skills they have I am due to move out on the 27th of this month. However I have been let down by the charity due to collect the final furniture (a sofa chair fridge and washing machine, however another could come and pick it up on the 28th. I have just had a call from Chris Carpenter-Beck of Andrews saying this was not acceptable and that I will be charged for removing the furniture! No mater that they have previously contravened the contract and indeed criminal law by previous actions. I am afraid I swore at Chris today on the phone. This is the first time I have done that. THAT IS HOW UPSET I AM BY ANDREWS.
However in 2007 this changed. My boiler (which had been in place since construction in 1995) broke down. It took three months to get a replacement! After this the management of the property went to a centralised system with all enquiries going and coming from Bristol. As soon as i signed an extension to the tenancy for a year without fail six months later Andrews emailed demanding if i wanted to extend the tenancy and arbitrarily putting the rent up. I argued that the increase was not comparable with similar rents in the same block that they themselves had on offer! they reluctantly gave in but still harassment continued to sign up again for an extension (of course with booking and admin fees.
Two years ago the bath developed a hole. When reported Chris Carpenter-Beck stated were not going to change this as "The landlord will not make cosmetic improvements or authorise the property to be fully decorated every couple of years or authorise kitchen or bathrooms to be replaced just because they have been in the property for years. If something is wrong with it, we can rectify this."
There was something wrong! months a plumber had been dispatched and a quotation obtained.... then nothing.. a few months ago yet another plumber appeared and gave a quote... and still nothing has happened! Yet another plumber was sent out and and a price sent through to Andrews and of course still no action. I had at that time instructed the letting agent that until the bath had been repaired or replaced I would not give an answer. So I had a letter informing me that I was due to quit the flat.
To be honest thank god I am out of there and don't have to deal with Andrews. Local was great Corporate was nothing short of a farse. I have no argument with the local branch they were courteous and professional. however the call centre mentality in Bristol is unacceptable for a professional organisation and certain members of that group are letting the good name of Andrews
As an end note to this I and to tipify the lack of customer skills they have I am due to move out on the 27th of this month. However I have been let down by the charity due to collect the final furniture (a sofa chair fridge and washing machine, however another could come and pick it up on the 28th. I have just had a call from Chris Carpenter-Beck of Andrews saying this was not acceptable and that I will be charged for removing the furniture! No mater that they have previously contravened the contract and indeed criminal law by previous actions. I am afraid I swore at Chris today on the phone. This is the first time I have done that. THAT IS HOW UPSET I AM BY ANDREWS.
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Latest Reviews
19th Nov 2022
reviewed by 'Rasha'
3rd Nov 2022
reviewed by 'Charise'
25th Apr 2019
reviewed by 'GOOD'
Opening Hours
Address
Andrews
11 Grosvenor Road
Tunbridge Wells
Kent
TN1 2AH
01892 525551
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 100% | £0 | £0 |
| Lettings | 100% | 92% | £495 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 10 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 27,2023
Jan 27,2023
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Amazing and quickly service, Patrick is very professional and helped us with everything what we needed... thank you so much......
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Nov 19,2022
Nov 19,2022
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I was happy to have my tenancy through Andrews, and it was a positive experience.
They were ccurate regarding the time and the agreements and showed a rapid response to my queries.
They were available whenever I needed them.
Patrick specifically helped us alot, and ...
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Nov 03,2022
Nov 03,2022
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Patrick was extremely helpful. He went above and beyond to make sure my move happened on time. Highly recommend the estate agent...
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Feb 23,2021
Feb 23,2021
0
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full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response.
Mr Patrick is professional and helpful.
I would recommend them....
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Apr 25,2019
Apr 25,2019
0
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I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the process....
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Comment on agent fees
I think the letting fees to the landlord are very fair.
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Mar 07,2019
Mar 07,2019
0
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We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!...
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Mar 25,2015
Mar 25,2015
1
people found
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Always Greeted with a friendly welcome when ever I go into the Branch. The Lettings team also listen to my needs and have always managed to get me very good Tenants. I have been using them for over 9 years and they seem to improve their ...
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Mar 23,2015
Mar 23,2015
1
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Very good agent to deal with. Both Katherine and Anthony are very helpful. Would not hesitate to rent through again....
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Mar 19,2015
Mar 19,2015
1
people found
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The dealings with Andrews letting agents that myself and my partner receive was very good. They kept us informed all the way through the whole process. Whilst searching for a property the would keep in contact often to tell us about properties that had come ...
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Mar 16,2015
Mar 16,2015
2
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We we're very pleased with how helpful Anthony was when looking to rent our first flat. We've never had any problems living there and if so everyone was very helpful and efficient. Thank you j...
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Mar 05,2015
Mar 05,2015
4
people found
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this helpful
Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been ...
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Mar 03,2015
Mar 03,2015
4
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Have now dealt with the agents on two property's. Had a very good experience right from the word go with excellent communication with Anthony. Special arrangements were made due to me working nights with viewings and phone calls. Admin fees one of the best in ...
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Mar 01,2015
Mar 01,2015
3
people found
this helpful
this helpful
I have had an excellent service from this Letting Agency and have been very impressed with the level of service we have recieved, dispite all our questions and phone calls! Our lettings agent Anthony has been very helpful and professional. I would recommend anyone to ...
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Feb 25,2015
Feb 25,2015
3
people found
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this helpful
I have been looking for a flat to rent for the last couple of months in Tunbridge Wells and found that the properties were either being snapped out quicker than you could arrange a viewing or involved ridiculous agent fees.
When I found the flat ...
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Comment on agent fees
I found the fees very reasonable.
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Jun 24,2014
Jun 24,2014
1
people found
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Rented with Andrews for six and a half years.all was OK until we ended the tenancy due to needing a bigger place we were not listened to at all regarding negotiations for our deposit.we feel we had to settle for the full amount ...
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Aug 24,2013
Aug 24,2013
0
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I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed.
However in 2007 this changed. ...
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Sep 11,2012
Sep 11,2012
4
people found
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this helpful
We put our property in the hands of Andrews Letting and Management Tunbridge Wells 6 months ago. Unfortunately no tenant was found before we left the Country for a new life down-under.
Two months and still no tenants. I then got an email from our next ...
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Oct 09, 2012
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(1)
Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients.
We have a dedicated Customer Services Department and I would like the opportunity to investigate your concerns further. Please contact [email protected] giving as many details as possible regarding yo ...
Jul 21,2012
Jul 21,2012
3
people found
this helpful
this helpful
We hired Andrews Letting & Management Tunbridge Wells and it has to be the worse thing we've ever done.
Katherine Morrison is never in the office and when she is we don't get any meaningful reply. In fact on occasion she has sent us confidential information ...
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Jul 08,2012
Jul 08,2012
2
people found
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Andrews letting have been managing our uk property since we moved to Australia 4 years ago, the first 3 years were fine.
Since Chris Archer was appointed manager things have gone from bad to worse, he has ignored all emails for the last 4 months and promises to ...
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What agent could do to change your mind?
Do the job they were paid to do.Attached Filesnbsp;
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Feb 01,2011
Feb 01,2011
0
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Andrews letting agent had no interest in anything I had to say. I had to constantly chase them for information, which I never got most the time. When I had a dispute about my deposit they sided with the landlord without question and gave me ...
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May 13, 2011
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(1)
Dear Sir/Madam,
I am the Area Manager for the South east region, and am sorry to read that we have failed to meet your expectations.
I would be happy to discuss the above with you and gain some more detail regarding the situation.
Andrew Youd MARLA
Area Manager
Southeast region.
For and on behalf of Andrews Letting and Management Ltd ...
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