100% sales valuation accuracy
0% sales fee satisfaction
Aug 16,2013
Aug 16,2013
5
people found
this helpful
this helpful
I visited Ward with my elderly father who wished to sell his house to purchase a bungalow. We told the staff that all communication was to be through me his daughter he did not want to have one agent as he had chosen another on his high street to be joint agents. A valuation was booked with the agent Ann to contact me after to see how we wanted to proceed. The agent visited my Dads house told him he had a lovely house and he needed to sign a form for some photos to be taken. The form was actually a contract for single agency at a massive fee. They marketed the house the next day nearly 20k under a previous valuation a year previous. When I found this out I rang to complain the agent screamed at me down the phone. No effort was made to contact us after this and my father lost the bungalow he was after following stall after stall from Wards and their buyer. At one stage they told the agents selling the bungalow the delay was because my dads house has subsidence which it didn't as the survey had already shown. The manager of the branch Tarkan when I told him they had lost the bungalow said he would go straight to the sellers and sort it out. The sellers branch is in the same street as his he didn't bother. When after untold stress on my father I rang to say we would no longer let them sell our house I was told stick in writing bye. The most incompetent rude agents I have ever dealt with I shall be taken my complaint further though to be honest I don't think they would care less.
What agent could do to change your mind?
The agent could have taken on board what we as the customer actually wanted and when questioned not to resort to shouting at me the customer but actually try to rectify things. The branch manager if he tells me he is walking a hundred yards down the street to another agents to try and rescue a property that we are losing down to his staffs actions could actually do that.Attached Filesnbsp;
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Aug 19, 2013
Dear 'Beware', I am saddened to hear your comments regarding one of our branches and would most certainly like to investigate your concerns further. There is nothing more important to me than customer satisfaction, unfortunately I am unsure as to who you are as you have titled yourself anonymously and would ask you to please contact me directly at [email protected]. Kind regards Sam Dalton, Group Partner, Ward & Partners
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Latest Reviews
16th Aug 2013
reviewed by 'Beware'
9th Aug 2013
reviewed by 'Malcom'
5th Aug 2013
reviewed by 'Martin'
3rd Jul 2013
reviewed by 'Sali'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £420,000 | £420,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 1 | 0 | 1 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 28,2018
Jun 28,2018
4
people found
this helpful
this helpful
This is the worst estate agents I have ever used.
*Dishonest and never available.
**Supposed to manage the purchase was totally unaware of what she was supposed to do and rude too.estate agency is not their forte. I cannot understand how they have a ...
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Feb 26,2016
Feb 26,2016
9
people found
this helpful
this helpful
Following having an offer accepted on a small flat in Woolwich in mid-December, and appropriate provisions made regarding mortgages, solicitors etc, all went quiet with agent. Over the course of the week prior to Christmas I contacted them via phone on a daily basis to ...
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Aug 16,2013
Aug 16,2013
5
people found
this helpful
this helpful
I visited Ward with my elderly father who wished to sell his house to purchase a bungalow. We told the staff that all communication was to be through me his daughter he did not want to have one agent as he had chosen another on ...
read full review
read full review
What agent could do to change your mind?
The agent could have taken on board what we as the customer actually wanted and when questioned not to resort to shouting at me the customer but actually try to rectify things. The branch manager if he tells me he is walking a hundred yards down the street to another agents to try and rescue a property that we are losing down to his staffs actions could actually do that.Attached Filesnbsp;
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Aug 19, 2013
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(1)
Dear 'Beware', I am saddened to hear your comments regarding one of our branches and would most certainly like to investigate your concerns further. There is nothing more important to me than customer satisfaction, unfortunately I am unsure as to who you are as you have titled yourself anonymously and would ask you to please contact me directly at [email protected]. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 09,2013
Aug 09,2013
1
people found
this helpful
this helpful
all staff was good AAAAAAAAAAAAA+++++++ AND VERY HELPFUL ANN WAS THE BEST,,,,,,,, VERY GOOD AT GET PEOPLE TO HOUSE ON OPEN DAY....
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Aug 09, 2013
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Dear Malcom, thank you for your feedback! I am delighted you found all the staff good, and am glad to hear you found Ann to be the best, we do too!!! She will be so pleased to hear you were very happy. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 05,2013
Aug 05,2013
1
people found
this helpful
this helpful
I would like to say Ward and Partners in Welling has given the best Service to me out of every oher estate agent on the high street. Ann has excellent customer service skills and is very friendly and polite. I remebered her name from the ...
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Aug 05, 2013
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Dear Martin, thank you for your wonderful comments regarding the service you have had from our Welling office, and in particular, Ann. I am so pleased to hear you would recommend us to anyone as well, thank you for your kind words. I hear Ann has booked you to view a terrific home in North Welling, and we all have our fingers crossed that it will be your dream home! Good luck and we look forward to assisting you with your purchase, kind regards, Sam Dalton, Group Partner, Ward & Partners ...
Jul 03,2013
Jul 03,2013
1
people found
this helpful
this helpful
Courtney was so delightful she could not do enough to help me and she made me feel as though I was never troubling her. I still haven't found a property through Ward and Partners but with Courtneys help I have complete faith. She calls me ...
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Jul 06, 2013
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Dear Sali, thank you for your lovely feedback regarding Courteney at our Welling office. Customer satisfaction is very important to us and Courteney and she will delighted to hear she finds your dream home, good luck! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jun 07,2013
Jun 07,2013
1
people found
this helpful
this helpful
I was persuaded gently into deciding that Ward & Partners were the estate agent that I should use as sole sellers on my property and I can honestly say it was one of the best decisions I have made. The Manager, Tarkan took a personal interest ...
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Jun 16, 2013
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Hi Lucy, thank you for your kind feedback regarding our Team at Welling. I was really pleased to hear they kept you updated throughout the sale as I know how stressful it can be, especially when you put your trust in others to help with your biggest asset. Thank you again and I hope we can help you again in the future.
Kind regards
Sam Dalton, Group Partner, Ward & Partners ...
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