Keats Fearn
Petersfield Guildford, Petersfield, GU32
4.2/5, 19 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Do not ever rent from these cowboys. From day until ......”

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Aug 19,2013
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By: 'unhappy'
Aug 19,2013
1 people found
this helpful
Do not ever rent from these cowboys. From day until the day left shocking. Came to sign the tenancy and pick up the keys on the agreed moving in day staff didn't know that we were coming even though we could see it written on a massive whiteboard in the office. didn't have a contract ready so we were told to go away and come back in an hour. did this then had to wait whilst they bodged one up in a hurry. Arrived at our new home and the landlord hadn't been told that we were moving in. When it came to check out they arranged viewing and not arrive without warning. Then turn up to show people round our property without any notice, claiming that messages had been left on my phone and my partners, which they were not.

Have to chase them up about everything. Nobody passes on messages, nobody knows whats going on... Generally rude and talk to you like its your fault when they are incapable of doing their jobs.
What agent could do to change your mind?
Do the bare minimum, nothing special or out of the ordinary.
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By: andrew skipp
Oct 02, 2013
It is always sad to read bad comments or have anyone thinking negative thoughts about our services. We do take every client and tenant as an individual and try to meet their expectations. I have read your comments and am looking into this case to find out why we failed you in so many ways. I am so glad that you took the time in writing down and sharing your experience as it gives us the chance to see how we can improve.
I think it only fair to say that we are one of the oldest independent Estate Agents in Petersfield with over 80 years of trading. Over this time we have had many happy landlords and tenants and offered a high level of service to anyone how comes into our office.
As the office manager I hope that you would contact me directly so I may learn why we failed you and to ensure this never happens again.
[email protected]

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Latest Reviews

View all Reviews 19
17th Nov 2014
reviewed by 'IMOGEN'
“Both Andrew and James gave very good feedback after viewings, and once sale terms had been agreed, kept in regular ......”
17th Nov 2014
reviewed by 'Sarah'
“Sophie has been extremely helpful and professional at all times. In total I will have only been at the above ......”
17th Nov 2014
reviewed by 'Forest'
“We have only one property managed by Keats in Petersfield. Generally, we find their management good with Sophie Keogh responsive ......”
13th Nov 2014
reviewed by 'Fiona'
“Great customer service, from my first viewing of the property to me being given the keys. Referencing was straight forward, ......”
12th Nov 2014
reviewed by 'S'
“We are using Keats to find a tenant for our buy to let property. Sophie has been extremely helpful and ......”
2nd Nov 2014
reviewed by 'Clive'
“Keats produced a detailed and professional free valuation before we employed them to sell our property. They helpfully informed us ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Keats Fearn
2 Swan Street
Petersfield
Hampshire
GU32 3AD
01730 262826

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £115,000 £825,000
Lettings 100% 99% £640 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 3 10 0 2 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Both Andrew and James gave very good feedback after viewings, ......”

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Nov 17,2014
Minithumbup
By: 'IMOGEN'
Nov 17,2014
0 people found
this helpful
Both Andrew and James gave very good feedback after viewings, and once sale terms had been agreed, kept in regular contact with the buyer and both sets of solicitors to ensure progress to completion. Also used Keats for letting and found this office to be ...
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Comment on agent fees
Keats were joint agents sharing 2.5% with "winning" agent receiving 2/3 of total fee.
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“Sophie has been extremely helpful and professional at all times. ......”

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Nov 17,2014
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Sophie
By: 'Sarah'
Nov 17,2014
0 people found
this helpful
Sophie has been extremely helpful and professional at all times. In total I will have only been at the above address for a matter of weeks having changed my mind shortly having taken up the tenancy. I am currently going through a very difficult time ...
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Comment on agent fees
Reasonable and clearly set out.
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“We have only one property managed by Keats in Petersfield. ......”

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Nov 17,2014
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Sophie
By: 'Forest'
Nov 17,2014
0 people found
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We have only one property managed by Keats in Petersfield. Generally, we find their management good with Sophie Keogh responsive and quick to resolve problems....
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Comment on agent fees
I feel that the fees are on the high side when compared with range of fees charged by other agents that we use. It has not arisen in respect of this tenancy, as the tenants have been at the property for very many years, but I would like to see agents being more imaginative in the terms that are offered to tenants, at least after a probationery period. For example, why not a 2-year tenancy with a tenant-only break clause after a year or a one-year tenancy with a tenant-only break clause after six months.Agents should be prepared to offer. This gives flexibility for tenants and may avoid the landlord being faced with renewal fees or accepting a statutory periodic tenancy.
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“Great customer service, from my first viewing of the property ......”

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Nov 13,2014
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Sophie
By: 'Fiona'
Nov 13,2014
0 people found
this helpful
Great customer service, from my first viewing of the property to me being given the keys. Referencing was straight forward, documents provided in a timely fashion and the let pack you are given with inventory etc is very impressive. I would highly recommend Sophie and ...
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“We are using Keats to find a tenant for our ......”

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Nov 12,2014
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Sophie
By: 'S'
Nov 12,2014
0 people found
this helpful
We are using Keats to find a tenant for our buy to let property. Sophie has been extremely helpful and has worked tirelessly to ensure that the property was vacant for as little time as possible. She has carried out numerous viewing which weren't always ...
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“Keats produced a detailed and professional free valuation before we ......”

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Nov 02,2014
Minithumbup
By: 'Clive'
Nov 02,2014
0 people found
this helpful
Keats produced a detailed and professional free valuation before we employed them to sell our property. They helpfully informed us in advance of potential purchasers and this information proved accurate as one of these buyers followed up to completion. We were kept informed regularly by ...
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Comment on agent fees
Very reasonable
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“Keats have been brilliant - we've bought property through them ......”

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Oct 23,2014
Minithumbup
By: 'RichardTaylor'
Oct 23,2014
0 people found
this helpful
Keats have been brilliant - we've bought property through them before (thanks Andrew), but this time James provided the details on a new buy-to-let. He met us on-site, allowed us free-reign as we looked over the house and was able to answer every question we ...
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“Keats were helpful, amenable, realistic and positive throughout the process ......”

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Sep 10,2014
Minithumbup
By: 'Chris'
Sep 10,2014
0 people found
this helpful
Keats were helpful, amenable, realistic and positive throughout the process of selling our house. Their fees were reasonable, and I couldn't fault their professionalism at any point....
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Comment on agent fees
Very reasonable.
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“Keats in Petersfield were extremely helpful in selling our property ......”

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Sep 07,2014
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By: 'Daphne'
Sep 07,2014
0 people found
this helpful
Keats in Petersfield were extremely helpful in selling our property in Inmans Lane this summer. They matched us sensibly with relevant prospective buyers. The sale went through very smoothly and Keats were very helpful whenever I phoned through with any concerns....
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“This is the first time we have sold through Keats, ......”

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Aug 19,2014
Minithumbup
By: 'Devonald'
Aug 19,2014
0 people found
this helpful
This is the first time we have sold through Keats, having bought and sold many properties before. Our experience with was fantastic. From the brochure and the online advert, the keen pricing and the enthusiastic sales pitches from James - all aspects of our experience ...
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“From my first dealings with this branch, everyone was very ......”

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Jul 28,2014
Minithumbup
By: 'RachelMaunder'
Jul 28,2014
0 people found
this helpful
From my first dealings with this branch, everyone was very courteous and helpful. Most of my dealings were with James Hounslow who made helpful suggestions and comments at viewing and kept the momentum going throughout the sales process....
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“Although it took a long time to find a buyer ......”

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Jul 11,2014
Minithumbup
By: 'Dave'
Jul 11,2014
0 people found
this helpful
Although it took a long time to find a buyer for my mother's retirement flat, Keats never lost interest. They were professional, friendly and helpful at all times. When I eventually decided to refurbish the flat to make it more appealing (their advice), the first ...
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“They found a purchaser within a week of advertising our ......”

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Jul 11,2014
Minithumbup
By: 'Ian'
Jul 11,2014
0 people found
this helpful
They found a purchaser within a week of advertising our property, and kept on top of the sales progressing as the buyer was relocating from abroad....
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“We were very happy with all the team at Keats ......”

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Jul 10,2014
Minithumbup
By: 'Mrs'
Jul 10,2014
0 people found
this helpful
We were very happy with all the team at Keats nothing was ever to much trouble , we had James and Andrew and Anna all very helpfull , I also found Anna went that extra mile for us always rang and kept us to date very happy ...
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“Have to say, I searched for somewhere to write a ......”

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Nov 01,2013
Minithumbdown
By: 'Disgruntled'
Nov 01,2013
1 people found
this helpful
Have to say, I searched for somewhere to write a review on Keats of Petersfield and when I read the first review, I thought this sounds just like our experience - always having to chase, they always blame someone else - never taking responsibility. The ...
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What agent could do to change your mind?
Take ownership and resolve problems and not pass the blame to everyone else. Surprised they can get tradespeople to work for them!
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“I used Keats for the sale of my property and ......”

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Oct 10,2013
Minithumbup
By: 'Peter'
Oct 10,2013
1 people found
this helpful
I used Keats for the sale of my property and could not be more satisfied. All of them on the sales team worked around the clock and went the extra mile to help us out. They didn't return a phone call one time and that ...
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“I used Keats for the sale of my property and ......”

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Sep 13,2013
Minithumbup
By: 'Peter'
Sep 13,2013
1 people found
this helpful
I used Keats for the sale of my property and could not be more satisfied. All of them on the sales team worked around the clock and went the extra mile to help us out. They didn't return a phone call one time and that ...
read full review
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“Do not ever rent from these cowboys. From day until ......”

Share on :
Aug 19,2013
Minithumbdown
By: 'unhappy'
Aug 19,2013
1 people found
this helpful
Do not ever rent from these cowboys. From day until the day left shocking. Came to sign the tenancy and pick up the keys on the agreed moving in day staff didn't know that we were coming even though we could see it written on ...
read full review
What agent could do to change your mind?
Do the bare minimum, nothing special or out of the ordinary.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: andrew skipp
Oct 02, 2013
View all comments (1)
It is always sad to read bad comments or have anyone thinking negative thoughts about our services. We do take every client and tenant as an individual and try to meet their expectations. I have read your comments and am looking into this case to find out why we failed you in so many ways. I am so glad that you took the time in writing down and sharing your experience as it gives us the chance to see how we can improve. I think it only fair to say that we are one of the oldest independent E ...

“Hands down to the rudest, most incompetent staff I've ever ......”

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Mar 21,2013
Minithumbdown
By: 'unhappy'
Mar 21,2013
2 people found
this helpful
Hands down to the rudest, most incompetent staff I've ever had the displeasure of dealing with. The issues with the property I rented for a short period of time were extensive. When I approached Keats to resolve the issues they did nothing and even lied ...
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Was this helpful? Yes
By: andrew skipp
Oct 02, 2013
View all comments (1)
It was interesting reading your comments and I would like to thank you for your time. We do not leave tenant without heating and would do everything possible to maintain the property to the highest standard. I would like to comment on you point. “The property was poorly maintained and they even tried to withhold my deposit despite me leaving the property in a better state of repair than when I initially moved in” This is the reason why we carry out a fully independent inventory ...

Vendor Fees

1.25%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 23/04/2024, 12:18 PM by James Philip Andrew Fearn
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Keats Fearn, Petersfield GU32 3AD



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