100% lettings valuation accuracy
67% lettings fee satisfaction
Aug 09,2013
Aug 09,2013
1
people found
this helpful
this helpful
Had no problem with them during our tenancy, but their deductions are extortionate. We went to great effort to clean the house, meet with all the requirements etc and thanks mainly to a picky landlord, there were numerous conversations between my wife and the Property Manager in the lead up to use leaving.
Without question we left the place in better condition that when we arrived, thanks mainly to the property having been empty for a couple of months before we moved in. However, as with any clean, there are always a few things missed - especially when it's a 4 bedroom house. A till receipt left in the dressing room, two window sills with dust, dirt on the door of the microwave, a mark on the cooker, two sinks with dirt in the plugs, dirt on a blind - that's about it. Despite acknowledging it was only a few small things, they charged us £170 for a full end of tenancy clean! Despite making it clear to my wife that a professioncal carpet clean wasn't required, we were then charged for the cleaning of two carpets (although to be fair, those charges were reasonable for what they were - I just object to paying for them when we were told it wasn't required)
Definitely tenant beware. Take lots and lots of photos when you go in to a property! Get EVERYTHING in writing. DO NOT TRUST PHONE CALLS!
Without question we left the place in better condition that when we arrived, thanks mainly to the property having been empty for a couple of months before we moved in. However, as with any clean, there are always a few things missed - especially when it's a 4 bedroom house. A till receipt left in the dressing room, two window sills with dust, dirt on the door of the microwave, a mark on the cooker, two sinks with dirt in the plugs, dirt on a blind - that's about it. Despite acknowledging it was only a few small things, they charged us £170 for a full end of tenancy clean! Despite making it clear to my wife that a professioncal carpet clean wasn't required, we were then charged for the cleaning of two carpets (although to be fair, those charges were reasonable for what they were - I just object to paying for them when we were told it wasn't required)
Definitely tenant beware. Take lots and lots of photos when you go in to a property! Get EVERYTHING in writing. DO NOT TRUST PHONE CALLS!
What agent could do to change your mind?
I just wanted to be treated fairly! I would have paid reasonable costs for the cleaning that was required. I would have paid for anything that was reasonable - even marginally inflated prices I would have accepted, but this is a clear rip off.Attached Filesnbsp;
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
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Mar 06,2024
Mar 06,2024
0
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World class rudeness treatment get from them. Put off to buy from there to be fair, cherry picking of their customer too. Do not trust review from Google. Just check them via trust pilot and here. You will see why...
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Dec 02,2023
Dec 02,2023
1
people found
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Do not use this company they have put us massively out of pocket held our deposit and blamed everyone but themselves!!!...
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Jan 31,2023
Jan 31,2023
0
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The whole business of seeking the accommodation, moving in and after care services was great thanks to Mathew Lewis who made the process seem easy. Matthew still contacts me to ensure all is OK and is helping out with a few tasks I'm struggling with. ...
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Apr 19,2021
Apr 19,2021
0
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Very grateful for all Kelly's help in getting our deposit back after tenant left our property in a horrible condition.
She went that 'extra mile' to ensure we received the full amount.
Thank you very much....
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Apr 13,2021
Apr 13,2021
1
people found
this helpful
this helpful
My experience with the sales team at Mann Chatham has been nothing but poor and I will never buy from them! Doesn't respond to viewing requests promptly and once finally booked, they don't contact you until on the day and last minute (when they had ...
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Feb 05,2014
Feb 05,2014
0
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I have nothing but problems with this agent I spent a lot of money with my husband to get a property from them the house is gawjus and our land lord so far has been very helpful as we have had quite a few problems ...
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What agent could do to change your mind?
Not be so UN helpful and rudeAttached Filesnbsp;
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Aug 09,2013
Aug 09,2013
1
people found
this helpful
this helpful
Had no problem with them during our tenancy, but their deductions are extortionate. We went to great effort to clean the house, meet with all the requirements etc and thanks mainly to a picky landlord, there were numerous conversations between my wife and the Property ...
read full review
read full review
What agent could do to change your mind?
I just wanted to be treated fairly! I would have paid reasonable costs for the cleaning that was required. I would have paid for anything that was reasonable - even marginally inflated prices I would have accepted, but this is a clear rip off.Attached Filesnbsp;
Was this helpful?
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Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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