100% lettings valuation accuracy
33% lettings fee satisfaction
Aug 08,2013
Aug 08,2013
5
people found
this helpful
this helpful
In the initial days when we put an offer on a rental property we got a lot of attention. There were days when documents were demanded one at a time with phone calls several times a day during the work day. However, when it came to the actual details of wanting to clarify points in the contract or wanting to know about the process of actually moving in after the contract is signed, emails went unanswered and there seemed to be a complete lack of interest at their end. When we wanted clarifications about the process and the contract, however, we were even told that we could choose to not rent with Hodders after all. Of course by this time they had already taken the non-refundable administrative costs. I would definitely not recommend using Hodders unless you're in a bind and absolutely must. They did not make me feel like a valued customer.
What agent could do to change your mind?
They could have tried to understand my concerns instead of brushing them off and refusing to clarify matters for me. They could also have given me the simple respect of answering my emails within an acceptable time limit without me having to constantly follow up with them.Attached Filesnbsp;
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Latest Reviews
25th Oct 2022
reviewed by 'Carrie'
18th Jul 2022
reviewed by 'Liam Tomkins'
4th Jun 2021
reviewed by 'Ruth'
24th Mar 2021
reviewed by 'PAUL JOBLING'
15th Jan 2021
reviewed by 'JW'
11th Aug 2020
reviewed by 'Jon'
Opening Hours
Address
Hodders
15 Windsor Street
Chertsey
Surrey
KT16 8AY
01932 562321
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £1,100 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 3 | 6 | 1 | 0 | 1 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 25,2022
Oct 25,2022
0
people found
this helpful
this helpful
The staff at Hodders exceeded our expectations, they were so knowledgable and efficient and their can-do attitude really stood out. We received an offer within a week following a three month listing with another local agent and couldn’t believe it! We were regularly kept ...
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Jul 18,2022
Jul 18,2022
0
people found
this helpful
this helpful
Incompetent Shambles, I wouldn't let these people run a bath.
My daughter found a third share for her Uni accommodation. This agent took so long and made so many errors that the new tenant had to find alternative housing.
The agent sends Document after document ...
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Jun 04,2021
Jun 04,2021
3
people found
this helpful
this helpful
I had a long telephone conversation last Friday, outlining what I was looking for and the fact I was relocating from the North of England.
I got an email confirming a 3pm viewing time for the property in Chertsey. I drove for 5 hours to view ...
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Mar 24,2021
Mar 24,2021
0
people found
this helpful
this helpful
As a Landlord I have used Hodders Chertsey for some time. Aaron and Adam have always been most helpful and found good tenants. They always inform me when a viewing is going to take place which is very helpful. I always feel they have my ...
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Jan 15,2021
Jan 15,2021
0
people found
this helpful
this helpful
Thank you to Nick and the team for a seamless process in selling our house, Nick also did a fantastic job getting us over the line on exchanging just before Christmas. Would highly recommend....
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Aug 11,2020
Aug 11,2020
0
people found
this helpful
this helpful
Highly recommended - I found the service to go above and beyond from start to finish. Always thinking about what was best for me through the process and really greasing the wheels once the sale was made - despite major interruptions caused by the virus. ...
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Jun 17,2020
Jun 17,2020
0
people found
this helpful
this helpful
We cannot thank Matt and Claire enough for everything they have done for us during our house sale and purchase. We haven't had the easiest experience going through a house move during lockdown but both Matt and Claire where there for us every step of ...
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Apr 14,2020
Apr 14,2020
0
people found
this helpful
this helpful
All the staff were great and dealt with the sale of our property in a very professional and caring way. Thank you all. I will definitly recommend Hodders to everyone....
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Jan 14,2020
Jan 14,2020
1
people found
this helpful
this helpful
We made an offer on a house which was accepted. Then a week later we found the property is still on the market and Hodders called to let us know that someone else has put an offer in, which means we might need to increase ...
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Aug 11, 2020
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(1)
My advice when you make an offer that is accepted is to confirm that it’s taken off the market which you then swiftly follow up with a survey to expedite the process. If you don’t do that the seller will keep it on the market - Also noting that the agent acts on the sellers instructions. ...
Jan 31,2017
Jan 31,2017
6
people found
this helpful
this helpful
The worst agents I've ever used
I was selling my late father in laws house which they seriously undervalued. The guy who I see is now the sales manager was aggressive to me on phone which in hindsight was great because I got another £40.000 and ...
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Comment on agent fees
Very bad
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Jan 23,2017
Jan 23,2017
4
people found
this helpful
this helpful
I was booked in to view a property and when I arrived (having travelled over an hour to get there) they did not have the keys. I said i would wait around in the area for a while for them to get the keys or ...
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Jan 18,2017
Jan 18,2017
5
people found
this helpful
this helpful
Shoddy dishonest estate agents. If you have to deal with them to buy a property then watch your back for their dirty tactics. If you're thinking of selling then I'd recommend you go anywhere else. It appears most others on here have the same view...
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Feb 24, 2019
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(1)
This is similar to the experience I had with them. They were very underhand in all their dealings. ...
Aug 24,2014
Aug 24,2014
6
people found
this helpful
this helpful
Hodders are the most conspicuous agent in the Chertsey area. Their billboards are everywhere. I rented two properties over 30 months with them and I hardly know where to start.
Anyway, property number one: after complaining of the fact the landlord was still registered as living ...
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May 31,2014
May 31,2014
5
people found
this helpful
this helpful
Hodders are an absolute joke, awful company! Communication is non existent, moved into a property that within 3 months has had to be completely re-wired electrically, due to dangerous c1 faults, a gas leak, water leak, we have damp in the bedrooms and kitchen, the roof ...
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What agent could do to change your mind?
Refund us our money for renting us a house that is absolutely not fit for purpose and shouldn't have been let in the first place!Attached Filesnbsp;
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Mar 05,2014
Mar 05,2014
7
people found
this helpful
this helpful
I had a terrible experience dealing with Hodders. The estate agent was dishonest and lied to try to keep the purchase moving forward. One to avoid!!...
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Aug 08,2013
Aug 08,2013
5
people found
this helpful
this helpful
In the initial days when we put an offer on a rental property we got a lot of attention. There were days when documents were demanded one at a time with phone calls several times a day during the work day. However, when it came ...
read full review
read full review
What agent could do to change your mind?
They could have tried to understand my concerns instead of brushing them off and refusing to clarify matters for me. They could also have given me the simple respect of answering my emails within an acceptable time limit without me having to constantly follow up with them.Attached Filesnbsp;
Was this helpful?
Yes
Yes
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