80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Aug 15,2013
Aug 15,2013
1
people found
this helpful
this helpful
Me and my other half are currently (attempting) to rent our first place together, which is through this excuse for an Estate Agents.
The list of gripes is so long, I barely know where to start.
When we had our first viewing of the property, we decided we really liked it. This being our first venture into renting, we decided to find out ALL the costs before making any rash decisions. I phoned their office and asked if an email could be sent to me, detailing ALL the costs of 2 people moving in. What I received was information for 1 person moving in (£600 estate agent fees), with rent of £725 a month and a security deposit of £1,004. I knew straight away the rent was wrong, as it has been advertised as £750pcm and this is the figure we were quoted when viewing the property. However the deposit matched with what we had been told at our viewing, so i assumed that was right. I queried the fact they had given me the estate agent fees for a 1 person applicant. Without any appology, they confirmed it would actually cost £660 for 2 of us.
I wish that's where the issues ended. But not even close. We decided to have a second viewing, at which point we would make a final decision, either way. The same agent from our first viewing set up another appointment. He did warn us he might be a little later than the agreed time, due to a viewing elsewhere. However the current tenant had kindly said we could look around until the agent got there.
The estate agent didn't show up at all. Not even a call to say he couldn't make it. Despite this, we had decided we wanted it. I tried phoning the agent's office, but it was after 6pm and no one was picking up. There was no answer machine facility so I couldn't leave a message to say we wanted it. We were unable to find an email address online for the branch. I ended up spending the night stressing that someone else would get the property before we had a chance to talk to the agents.
When I finally managed to talk to the agents (first thing the following morning) everything seemed to go well. I gave the agent mine and my partners details and paid the £660 NON-REFUNDABLE holding deposit / estate agent fees.
We were then sent the Terms of Business to sign, which detailed the deposit was £1,040 and there was this £175 checking in fee (never mentioned before). How convenient these only popped up after I had paid quite a large amount of money that is non-refundable. I emailed the agents and provided a screenshot from their own website, showing the deposit should be £1,004. They have said this is human error, but STILL expect us to pay the higher amount.
As it stands we are still arguing about this deposit figure. Well, they are currently ignoring my emails, so I suppose it's just me arguing at the moment.
The list of gripes is so long, I barely know where to start.
When we had our first viewing of the property, we decided we really liked it. This being our first venture into renting, we decided to find out ALL the costs before making any rash decisions. I phoned their office and asked if an email could be sent to me, detailing ALL the costs of 2 people moving in. What I received was information for 1 person moving in (£600 estate agent fees), with rent of £725 a month and a security deposit of £1,004. I knew straight away the rent was wrong, as it has been advertised as £750pcm and this is the figure we were quoted when viewing the property. However the deposit matched with what we had been told at our viewing, so i assumed that was right. I queried the fact they had given me the estate agent fees for a 1 person applicant. Without any appology, they confirmed it would actually cost £660 for 2 of us.
I wish that's where the issues ended. But not even close. We decided to have a second viewing, at which point we would make a final decision, either way. The same agent from our first viewing set up another appointment. He did warn us he might be a little later than the agreed time, due to a viewing elsewhere. However the current tenant had kindly said we could look around until the agent got there.
The estate agent didn't show up at all. Not even a call to say he couldn't make it. Despite this, we had decided we wanted it. I tried phoning the agent's office, but it was after 6pm and no one was picking up. There was no answer machine facility so I couldn't leave a message to say we wanted it. We were unable to find an email address online for the branch. I ended up spending the night stressing that someone else would get the property before we had a chance to talk to the agents.
When I finally managed to talk to the agents (first thing the following morning) everything seemed to go well. I gave the agent mine and my partners details and paid the £660 NON-REFUNDABLE holding deposit / estate agent fees.
We were then sent the Terms of Business to sign, which detailed the deposit was £1,040 and there was this £175 checking in fee (never mentioned before). How convenient these only popped up after I had paid quite a large amount of money that is non-refundable. I emailed the agents and provided a screenshot from their own website, showing the deposit should be £1,004. They have said this is human error, but STILL expect us to pay the higher amount.
As it stands we are still arguing about this deposit figure. Well, they are currently ignoring my emails, so I suppose it's just me arguing at the moment.
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Latest Reviews
10th Dec 2020
reviewed by 'David'
22nd Jul 2020
reviewed by 'Michele'
14th Jan 2020
reviewed by 'Katie'
13th Sep 2019
reviewed by 'Yung'
4th Sep 2019
reviewed by 'Savannah'
29th Mar 2018
reviewed by 'Michelle'
Opening Hours
Address
Martin & Co
7 High Street
Camberley
Surrey
GU15 3QU
01276 691510
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £450,000 | £450,000 |
| Lettings | 100% | 99% | £500 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 6 | 2 | 0 | 0 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 10,2020
Dec 10,2020
0
people found
this helpful
this helpful
As a newcomer to the UK, Martin and Co. helped us a lot, especially Ben Lucket, the agent that was in contact with us. He made the renting experience so much easier for my fiancee and I, I just don’t have any words.
Really ...
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Jul 22,2020
Jul 22,2020
0
people found
this helpful
this helpful
Liam was lovely.
No question was too hard to answer (and I had a lot of questions). He is very patient and tells you everything you need to know without hesitation. A VERY hard working man.
Thanks again Liam!...
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Jan 14,2020
Jan 14,2020
0
people found
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Nothing but good words... Louis showed me and my daughter around a property that we fell in love with and with the help of Liam securing a place means he’s helped us get a fresh start out of London and will be part of ...
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Sep 13,2019
Sep 13,2019
0
people found
this helpful
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I had the pleasure of working with Louis of Martin and Co. He is very professional and attentive. All the questions about renting been answered promptly. He was very patience and knowledgeable. I can definitely recommend him and Martin & Co...
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Sep 04,2019
Sep 04,2019
0
people found
this helpful
this helpful
Liam was very friendly and helpful. Unfortunately didn’t find what I was looking for with Martin & Co but would definitely come back if I was searching for a property again....
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Mar 29,2018
Mar 29,2018
0
people found
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Excellent all round, professional, efficient & a fun team. Would be extremely happy to recommend. Thanks for all of your help & support....
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Oct 04,2017
Oct 04,2017
0
people found
this helpful
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I popped in last week and spoke to 2 different staff members and I just wanted to vent my appreciation for how well they looked after my property. I can't fault their service...
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Comment on agent fees
Average.
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Oct 17,2016
Oct 17,2016
5
people found
this helpful
this helpful
Charge £500 to sign a piece of paper .. received no service other then that and was constantly lied to about when I would receive my contract....
-unprofessional
-over-charged...
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Comment on agent fees
Bad!!!!!!
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Mar 07,2016
Mar 07,2016
0
people found
this helpful
this helpful
After trying other agents we were extremely satisfied with with their professional way that they helped us to make the best choice...
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Comment on agent fees
Good
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Feb 24,2016
Feb 24,2016
0
people found
this helpful
this helpful
Very friendly , helpful team and efficient service. I'd highly recommend to anyone wanting to buy sell or rent properties!...
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Comment on agent fees
Good
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Jan 06,2014
Jan 06,2014
1
people found
this helpful
this helpful
Absolutely awful, fees are extortionate!
Our landlord manages the property yet M&CO decided that we should have to pay inventory fees and plenty of other hidden fees here and there!
Each year we renew we are told that we need to pay a contract ...
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What agent could do to change your mind?
Not been so hidden with fees and dont charge for stuff they dont actually undertake.Attached Filesnbsp;
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Aug 15,2013
Aug 15,2013
1
people found
this helpful
this helpful
Me and my other half are currently (attempting) to rent our first place together, which is through this excuse for an Estate Agents.
The list of gripes is so long, I barely know where to start.
When we had our first viewing of the property, ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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