33% sales valuation accuracy
50% sales fee satisfaction
75% lettings valuation accuracy
36% lettings fee satisfaction
Aug 14,2013
Aug 14,2013
5
people found
this helpful
this helpful
Horrible experience! This agency made us feel like we were worth nothing.
We have been renting for over 8 years with help of several different agencies in England. This was our first experience with Chancellors, and hopefully the last. The agents we dealt with at the branch in Headington, Oxford, were the most disrespectful people we have ever dealt with while looking for a property to rent. We have always been considered as desirable tenants, with vast experience, excellent references and well documented history of several years of long-term renting in London and Oxford. Being married and well-paid, working full time professionals, we never had any problems renting properties. We might not be born English, but we are both literate and fairly fluent English speakers. The agent was very unfriendly and dismissive during our phone conversations. Maybe that was because Chancellors never called us as promised, and we had to "chase" them for information, probably ending up looking pushy and really annoying. Or maybe because we had problems with understanding and filling up their unclear, very detailed and largely irrelevant paperwork (i.e. we had to provide forwarding address for AFTER tenancy contact mail upfront, so at least 12 months in advance, BEFORE we were even accepted by the landlord!). Although we placed an offer on the property we liked, thus showing our serious intentions, nothing has changed. We still had to call and chase them, and every time we spoke to the agent, we were left feeling like a waste of their time, as there were "several other offers" on the property. During one of those calls I was told by an agent "It is a very competitive market and these times are very busy for rentals, so you have to expect that". Well, but it should not be an excuse for someone who is supposed to have a decent customer service manners, for being patronising, unhelpful and dismissive.
Maybe just a bit "intolerant" as well?
We have been renting for over 8 years with help of several different agencies in England. This was our first experience with Chancellors, and hopefully the last. The agents we dealt with at the branch in Headington, Oxford, were the most disrespectful people we have ever dealt with while looking for a property to rent. We have always been considered as desirable tenants, with vast experience, excellent references and well documented history of several years of long-term renting in London and Oxford. Being married and well-paid, working full time professionals, we never had any problems renting properties. We might not be born English, but we are both literate and fairly fluent English speakers. The agent was very unfriendly and dismissive during our phone conversations. Maybe that was because Chancellors never called us as promised, and we had to "chase" them for information, probably ending up looking pushy and really annoying. Or maybe because we had problems with understanding and filling up their unclear, very detailed and largely irrelevant paperwork (i.e. we had to provide forwarding address for AFTER tenancy contact mail upfront, so at least 12 months in advance, BEFORE we were even accepted by the landlord!). Although we placed an offer on the property we liked, thus showing our serious intentions, nothing has changed. We still had to call and chase them, and every time we spoke to the agent, we were left feeling like a waste of their time, as there were "several other offers" on the property. During one of those calls I was told by an agent "It is a very competitive market and these times are very busy for rentals, so you have to expect that". Well, but it should not be an excuse for someone who is supposed to have a decent customer service manners, for being patronising, unhelpful and dismissive.
Maybe just a bit "intolerant" as well?
What agent could do to change your mind?
Agents should be helpful, respectful, have a decent human understanding and patience, as well as some good customer service manners. In today's world I believe this is a really basic requirement.Attached Filesnbsp;
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Latest Reviews
22nd Nov 2023
reviewed by 'Jennifer Gull'
21st Sep 2023
reviewed by 'T oxford'
27th Jun 2022
reviewed by 'Ozlem Galip'
15th Oct 2021
reviewed by 'Nooshin'
Opening Hours
Address
Chancellors
107 London Road
Headington,Oxford
Oxfordshire
OX3 9HZ
01865 763464, 01865 765000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £365,000 | £450,000 |
| Lettings | 75% | 36% | £500 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 5 | 2 | 9 | 1 | 0 | 2 | 0 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 22,2023
Nov 22,2023
2
people found
this helpful
this helpful
Chancellors force buyers to pay huge £80 for ID and checks on you as a buyer
This was in August ! Absolutely disgrace, I went on to buy a different house with another agent becuause of this. Unscrupulous agents ripping everyone off with this
DO NOT USE ...
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Sep 21,2023
Sep 21,2023
4
people found
this helpful
this helpful
This appalling company and branch deserve negative stars.every single thing they touch is incompetent and unprofessional. Staff have no clue how to manage property. Far worse than having no agent at all. They should be ashamed of the pathetic service they provide....
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Jul 25,2022
Jul 25,2022
0
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this helpful
Excellent staff . Very professional. Have previously sold another property for with ease. Fetched more than the asking price. Highly recommended. Currently seale going through beautifully....
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Jun 27,2022
Jun 27,2022
0
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have had the poorest experience with Chancellors' Headington office, especially with someone called Olivia Barry whom sounded very professional and helpful in the beginning and literally ghosted me as had happened with her former colleague named Tiago in the previous week. I don't even want ...
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Jun 08,2022
Jun 08,2022
0
people found
this helpful
this helpful
Wasim is Chancellors!
Fantastic advice. His approach from the initial valuation to securing us a buyer has been first class.
Look no further, if you need a knowledgable local estate agent with traditional values....
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Oct 15,2021
Oct 15,2021
0
people found
this helpful
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This terrible Estate Agency has no commitment to reply customers. personnel is so rude, zero respect towards customers. Major delays in responses via email. I have just wasted my time with this agency.They have a habit of hanging up the phone mid sentence and ...
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Nov 14,2020
Nov 14,2020
1
people found
this helpful
this helpful
If there is a zero option, I would tick that one.
I would like to share my experience here to stop more people being tricked by them. Their staff called me and tricked me into their agreement as he did not tell me there is ...
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Nov 12,2020
Nov 12,2020
0
people found
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this helpful
If possible , I would give zero stars. I called oxford branch to know a bit more about a property. 4 hours later still have no news. It is not rocket science is it? One property on the market, more than one year and all i am ...
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Mar 18,2020
Mar 18,2020
5
people found
this helpful
this helpful
Be very careful to see the full written contract before engaging this agent. What you are told on the phone or by email is not binding - the full contract comes from head office in Bracknell. I found that the verbal description of the terms ...
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Nov 10, 2020
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(1)
Dear Nicholas, I am going through the exactly the same experience as yours with the slippery lot. I have never signed the paper agreement with them. But they are still trying to charge me fee! What did you do in the end? ...
Jan 23,2020
Jan 23,2020
3
people found
this helpful
this helpful
Lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the ...
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Oct 28,2019
Oct 28,2019
1
people found
this helpful
this helpful
Tenants for 12 months. Absolutely awful experience from start to finish. Incorrect keys, unclean property, took months for deposit to be returned when left. Avoid at all costs....
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Oct 14,2019
Oct 14,2019
1
people found
this helpful
this helpful
Look for other agencies or rent out in private. First of all, they are the most unreachable ever, unable to communicate properly. They organised a viewing without letting us know in advance. They were suddenly in front of the house with 15 people on a Saturday ...
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Aug 21,2019
Aug 21,2019
0
people found
this helpful
this helpful
The absolute worst agency I’ve ever heard of
Me and my wife were trying to rent a flat in headington, we spoke to a guy named Sherko, we scheduled to see the house on Monday, we loved the house so much that we were ...
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Nov 14,2017
Nov 14,2017
0
people found
this helpful
this helpful
Great Job Wasim
Bought our house this month & very happy with the service given by Wasim. Very helpfull on everything....
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Comment on agent fees
Amazing
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Nov 10,2017
Nov 10,2017
0
people found
this helpful
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Hi I bought my house with chancellors the team was very good wasim afsar as very good help as with everything many thanks...
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Comment on agent fees
Good
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Jul 15,2017
Jul 15,2017
0
people found
this helpful
this helpful
Terrible! When we moved we found previous tenants stuff in the house including a professional mincer, probably stolen (!) Supermarket baskets, and wardrobe full of old and weird stuff. Half of the lights in the house don't work and we can't use the shower. I have ...
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Comment on agent fees
A lot of money for no service
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Sep 23,2016
Sep 23,2016
0
people found
this helpful
this helpful
Horrific experiences - tardy to broken boilers, our back door was broken for a month (and allowed entry to all, so we couldn't move in for a month). They and the Landlord declined to push back the move-in date, thus losing £1100 of rent.
The property ...
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Comment on agent fees
As with all estate agent fees - extortionate.
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Aug 07,2014
Aug 07,2014
0
people found
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this helpful
I have been renting with Chancellors for 6 months now. From the start, they have been professional and efficient. Because we only had a week between the viewing and the move-in date, they arranged everything from inventory to our contract to a move-in appointment within a ...
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Jul 04,2014
Jul 04,2014
0
people found
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this helpful
It would be very convenient if Chancellors did something about the process of finishing the tenancy agreement. I was told to contact the landlord for the check out, I had to give him the keys. I find incredible the amount we pay in fees to ...
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Comment on agent fees
we had to call arrange everything directly with the landlord the only time we had contact with chancellors was to do the viewing and to pay the fees. unacceptable to have to arrange the check out process without any involvement of cahncellors. luckily the landlord was amazing.
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Jul 10, 2014
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I am sorry to learn that there was some confusion surrounding the chain of events that took place at the end of your tenancy.
Your landlord has opted to manage the property himself, and as such he would be responsible for arranging the check-out and informing you of the necessary arrangements. It would be your right to ask for the opportunity to attend the check-out along with the landlord, if he wishes to attend, and this would ensure that you were present at the time the report was drawn up ...
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
Tried several estate agents when looking for a short term flat and many refused to even show us properties if we weren't prepared to sign up for at least 12 months. Chancellors were extremely helpful when I told them our requirements which was a two bed ...
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Apr 08,2014
Apr 08,2014
0
people found
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James Godfrey was an absolute godsend to us. We were purchasing our first home and very nervous and anxious about the process. James always put us at ease whilst at the same time being completely honest. We felt so comfortable with James that we would ...
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Dec 30,2013
Dec 30,2013
3
people found
this helpful
this helpful
Chancellors promised everything but delivered nothing. We paid them to manage the rental of the property for 1 year. They put a tenant in but we would have been better off selecting someone straight off the street. The property was wrecked causing over £5,000 internal damage and ...
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What agent could do to change your mind?
They should have refunded the management fee as they did not earn any of it.Attached Filesnbsp;
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Nov 26,2013
Nov 26,2013
5
people found
this helpful
this helpful
Have sent 4 emails and phoned 3 times over the last 8 days to try to arrange a viewing. No one has replied to my emails nor phoned me back, nor left me a voicemail.
The property has been advertised for quite some time and the asking price ...
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What agent could do to change your mind?
Returned one of my many calls. Responded to one of many emails. Left me a voicemail to day the property is under offer / still on the market. Arrange a viewing. Have a contact us section on their website where someone actually does.Attached Filesnbsp;
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Nov 19,2013
Nov 19,2013
0
people found
this helpful
this helpful
Chancellors in Headington are a great team of letting agents, frankly. Ben Newman provided an excellent service throughout, and him, Jonathan and the team promptly got me a number of viewings which has resulted in a successful let for 12 months. I remain a very satisfied ...
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Aug 24,2013
Aug 24,2013
5
people found
this helpful
this helpful
Awful, there all smiles until they get your money then they don't care. At the end when they brought people round to view my property they left the front door unlocked and en-suite light left on and another occasion I came back to see my ...
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Aug 14,2013
Aug 14,2013
5
people found
this helpful
this helpful
Horrible experience! This agency made us feel like we were worth nothing.
We have been renting for over 8 years with help of several different agencies in England. This was our first experience with Chancellors, and hopefully the last. The agents we dealt with at the ...
read full review
read full review
What agent could do to change your mind?
Agents should be helpful, respectful, have a decent human understanding and patience, as well as some good customer service manners. In today's world I believe this is a really basic requirement.Attached Filesnbsp;
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May 17,2013
May 17,2013
4
people found
this helpful
this helpful
Chancellors promised that they would manage the tenancy of my flat. They take their money and then do nothing to earn it. The property was wrecked and they washed their hands of any responsibility. What do they get paid to do? They believe the tenant ...
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What agent could do to change your mind?
they could have refunded the cost of the renovation of the flatAttached Filesnbsp;
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Sep 16,2012
Sep 16,2012
3
people found
this helpful
this helpful
The agent is unbelievably rude, will treat most people like they are no one and he is the boss and make you feel like if not him then you will not find an accommodation. I am not the only one who dealt with him and ...
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