0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 14,2013
Aug 14,2013
7
people found
this helpful
this helpful
We were letting our property with Crofts for a number of years most of which were fine, but when we started experiencing problems with our tenant, mostly late rent, their shortcomings became evident.
When the rent started to be delayed there was no support or communication from Crofts, they only chased the rent when we asked (many times). We were told the manager that he had called the tenant only to be told by another staff member this was a lie and there had been no contact. I have now found out that they didn't inspect my property regularly or correctly and the property condition has suffered.
Ultimately, they're happy to take the 10% when all is going well, but are absolutely useless at dealing with a difficult situation and actually earning their commission. We changed to another lettings agency and the situation was rectified within two weeks and the irony is the new company charge just 4%.
I have also spoken with my tenant for the first time and she expressed similar frustrations. I feel as though I've paid Crofts for 4 years and not been afforded the common courtesy of them calling us back when promised, abysmal customer service.
When the rent started to be delayed there was no support or communication from Crofts, they only chased the rent when we asked (many times). We were told the manager that he had called the tenant only to be told by another staff member this was a lie and there had been no contact. I have now found out that they didn't inspect my property regularly or correctly and the property condition has suffered.
Ultimately, they're happy to take the 10% when all is going well, but are absolutely useless at dealing with a difficult situation and actually earning their commission. We changed to another lettings agency and the situation was rectified within two weeks and the irony is the new company charge just 4%.
I have also spoken with my tenant for the first time and she expressed similar frustrations. I feel as though I've paid Crofts for 4 years and not been afforded the common courtesy of them calling us back when promised, abysmal customer service.
What agent could do to change your mind?
Better communication, proactive support, better value for money and customer service.Attached Filesnbsp;
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Latest Reviews
20th Jun 2022
reviewed by 'Brandon'
27th Aug 2021
reviewed by 'Cristina'
14th Aug 2013
reviewed by 'P'
Opening Hours
Address
Crofts Estate Agents
62 St Peters Avenue
Cleethorpes
Lincolnshire
DN35 8HP
01472 200 666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £395 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 20,2022
Jun 20,2022
0
people found
this helpful
this helpful
Hollie and Dave were accomodating throughout our rental application. Always willing to go above and beyond to find out additional information....
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Aug 27,2021
Aug 27,2021
1
people found
this helpful
this helpful
Everything is alright with them until you are moving home and apply to get your 'protected' deposit back. They work with DPS and these are anything but impartial in a dispute, they awarded Crofts my deposit. People be warned! I'll write my experience with them: ...
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Aug 27, 2021
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(1)
Hi Cristina,
I'm sorry to hear you aren't happy with the service provided by Crofts at the end of your tenancy. The checkout inspection is always carried out once the keys have been returned to us unless requested by a tenant that they are present when it takes place, something which we do accommodate where requested. When the checkout was conducted it was noted there were areas of the property that needed cleaning/repair. We always take inventory of a property before a tenancy begins, and t ...
Aug 14,2013
Aug 14,2013
7
people found
this helpful
this helpful
We were letting our property with Crofts for a number of years most of which were fine, but when we started experiencing problems with our tenant, mostly late rent, their shortcomings became evident.
When the rent started to be delayed there was no support or ...
read full review
read full review
What agent could do to change your mind?
Better communication, proactive support, better value for money and customer service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 13, 2017
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(1)
Could you please let me know what company you are using for 4% as I'm currently looking for a new company to manage my properties.
Thanks. ...
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