Dwell Estate Agents
walthamstow, London, E17
3.2/5, 24 reviews
54% recommended
50% lettings valuation accuracy
0% lettings fee satisfaction

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“I can't believe this company has got any good reviews! ......”

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Aug 08,2013
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By: 'N'
Aug 08,2013
1 people found
this helpful
I can't believe this company has got any good reviews! My boyfriend and I had a terrible experience with Dwell Estates. Despite initially finding a nice property and putting down a £500 "holding fee" and being told that Sam would contact us by 12pm the following day to let us know if the landlord had approved us, we didn't manage to speak to him till nearly a week later. Every time we rang we were told he was not available and that someone would ring us back in 5 minutes. No one ever rang us back. We did not know if the property was definitely going to be ours and obviously this caused a lot of unnecessary stress and delayed us in looking for other properties. In the end we asked for a refund of our deposit money which was also dealt with by Dwell in an unprofessional manner. We were told by 3 different members of staff that the refund had been done and would be in my account by 5pm on a Monday. It wasn't. I rang and they said it would be in by 530pm - still wasn't. They then said by 7pm - nothing. It took several more angry phone calls and emails to find out that they had in fact lied and the refund wasn't carried out till Tuesday - 4 days later then when they had told me. I was extremely disappointed with the way we were treated by Dwell and the severe lack of communication on their part. They were happy enough to take our money, but then when it came to everything else - they were awful. I would not recommend this agency to anyone who wants a stress free time of finding somewhere to live.
What agent could do to change your mind?
Communicated with us!!
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Latest Reviews

View all Reviews 24
16th Feb 2016
reviewed by 'John'
“Very bad service to tenants and landlords. They left a tenant without a place to stay, telling him only the ......”
19th Sep 2014
reviewed by 'TobyL'
“These guys are an out-and-out bunch of crooks. Do not go NEAR them. A court has awarded a judgement in ......”
29th Apr 2014
reviewed by 'Don't'
“This lettings agents did not send the contract to me after repeated requests. They haven't protected my deposit. They are ......”
26th Feb 2014
reviewed by 'tenant'
“Myself and my housemate rented a property through Dwell Estate Agents and I would like to let everybody know what ......”
24th Feb 2014
reviewed by 'Paul'
“The service recieved was excellent from start to finish. Everything was dealt with professionally and quickly. All of the staff ......”
14th Feb 2014
reviewed by 'Kimberley'
“Dwell estates have managed my properties for the last 3 years they have been very professional in every aspect ,I have ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Dwell Estate Agents
262 Hoe Street
Walthamstow,London
Greater London
E17 3AX
020 8521 4207

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 5 6 4 0 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Very bad service to tenants and landlords. They left a ......”

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Feb 16,2016
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By: 'John'
Feb 16,2016
0 people found
this helpful
Very bad service to tenants and landlords. They left a tenant without a place to stay, telling him only the day before he was going to move that he could not move because the property had structural problems, when in fact they had agreed with ...
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What agent could do to change your mind?
Bad, as no work is done but full commission taken
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Comment on agent fees
Bad, as no work is done but full commission taken
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“These guys are an out-and-out bunch of crooks. Do not ......”

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Sep 19,2014
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Daniel
By: 'TobyL'
Sep 19,2014
1 people found
this helpful
These guys are an out-and-out bunch of crooks. Do not go NEAR them. A court has awarded a judgement in my favour for failure to return a deposit which Daniel Hanks has consistently dodged by pretending to no longer work there. He is in contempt ...
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What agent could do to change your mind?
The best thing that could happen to these agents is for them to be struck off.
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“This lettings agents did not send the contract to me ......”

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Apr 29,2014
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By: 'Don't'
Apr 29,2014
2 people found
this helpful
This lettings agents did not send the contract to me after repeated requests. They haven't protected my deposit. They are no repairing what they say they will repair even before I moved. They are not answering my emails. The definition of DODGINESS....
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“Myself and my housemate rented a property through Dwell Estate ......”

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Feb 26,2014
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By: 'tenant'
Feb 26,2014
2 people found
this helpful
Myself and my housemate rented a property through Dwell Estate Agents and I would like to let everybody know what a terrible experience we had dealing with them. I must admit that everything went fairly smoothly with the move in process (around 2 and a half ...
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What agent could do to change your mind?
Improve communication skills Keeping appointments that have been made Returning deposit in good time
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“The service recieved was excellent from start to finish. Everything ......”

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Feb 24,2014
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Sam
By: 'Paul'
Feb 24,2014
0 people found
this helpful
The service recieved was excellent from start to finish. Everything was dealt with professionally and quickly. All of the staff were very helpful and went out of their way to help....
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“Dwell estates have managed my properties for the last 3 years ......”

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Feb 14,2014
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By: 'Kimberley'
Feb 14,2014
1 people found
this helpful
Dwell estates have managed my properties for the last 3 years they have been very professional in every aspect ,I have been treated in a kind and welcoming manner when ever I have dealings with them .Dwell staff at all levels are well trained and have ...
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“Initially the service was relatively ok with responses to enquiries ......”

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Feb 02,2014
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Harjit
By: 'Landlady'
Feb 02,2014
2 people found
this helpful
Initially the service was relatively ok with responses to enquiries typically answered within 48 hours. However after first 9months customer service is practically non-existence with emails going unanswered even after several chases and follow up calls. The service is far from satisfactory both from my perspective ...
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What agent could do to change your mind?
Better customer service - at the moment and for the past 6/9months this has been non existent.
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“Worst estate agents ever run by boys. Approached them to ......”

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Dec 28,2013
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By: 'dontplay'
Dec 28,2013
2 people found
this helpful
Worst estate agents ever run by boys. Approached them to manage my property as I did not have the time to do so myself. The first month was fine, after that I found myself chasing them continuously to find out when payment was going to ...
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“Dwell have managed my three properties for over two years ......”

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Nov 27,2013
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Daniel
By: 'E'
Nov 27,2013
1 people found
this helpful
Dwell have managed my three properties for over two years now and i have always received a very smooth and efficient service from them. They keep me up to date with the condition of my properties and how my tenants are getting on. They respond ...
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“Instructing Dwell to "manage" my property was the worst mistake ......”

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Nov 22,2013
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By: 'Dwell'
Nov 22,2013
3 people found
this helpful
Instructing Dwell to "manage" my property was the worst mistake I've made in a long time. Unprofessional, unhelpful, and full of broken promises (see Lulu's comment below for what sounds like a similar experience). Dwell failed to find a tenant who met my basic requirements ...
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“My experience with using Dwel estate agents is was one ......”

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Nov 21,2013
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By: 'Nearchou123'
Nov 21,2013
1 people found
this helpful
My experience with using Dwel estate agents is was one to remember. I am a very happy tenant because of the professionalism shown by both Syed and Sam. I have recommended their service to friends and family....
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“My husband and I rented a propert from Dwell for ......”

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Nov 18,2013
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By: 'Treat'
Nov 18,2013
2 people found
this helpful
My husband and I rented a propert from Dwell for two years. The first process of paying holding deposit and moving into the property was good. However, for the two years we lived in the property Dwell rung twice to arrange an inspection, which surprisingly ...
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What agent could do to change your mind?
Act and deal professionally with tenants. Stick to the terms and conditions laid out in the lease agreement.
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“I used Dwell to let my property for me rather ......”

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Nov 15,2013
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By: 'Brian'
Nov 15,2013
2 people found
this helpful
I used Dwell to let my property for me rather than manage due to bad experience in the past, with competitors of the agents coming round and giving me ridiculous quotes on the potential rental yields of my property, Two young Lads Syed and Tom ...
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“I am very satisfied with the service that was given ......”

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Nov 15,2013
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By: 'Caroline_Sheep'
Nov 15,2013
1 people found
this helpful
I am very satisfied with the service that was given from Dwell. Syed and Sam was very kind and their professionalism was shown throughout the whole process. I have already recommended Dwell to my friends and family and will always use them in the future....
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“Like other posters on this site, my wife and I ......”

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Nov 01,2013
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By: 'D&B'
Nov 01,2013
1 people found
this helpful
Like other posters on this site, my wife and I have had poor experiences with Dwell. Our experience started with registering with them to look at a property they were listing on findaproperty.com After being told that that property was already gone and that ...
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“Just a few words to strongly recommend Dwell Estates Agents ......”

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Oct 24,2013
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Tom
By: 'Angela'
Oct 24,2013
3 people found
this helpful
Just a few words to strongly recommend Dwell Estates Agents in Walthamstow. After weeks lost with other agencies that were able only to waste my time, Tom at Dwell Estates was able to find the perfect place for me immediately (even pet-friendly..almost a miracle ...
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“Dwell Estate Agents have made my property search so relaxing. ......”

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Oct 20,2013
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By: 'Ryan'
Oct 20,2013
3 people found
this helpful
Dwell Estate Agents have made my property search so relaxing. Tom and Syed always called me every two days with new updated properties that may be of interest to me. Syed deliberately showed me a property i would dislike just so he could know what ...
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“Dwell estates are the worst agency I have ever had ......”

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Aug 31,2013
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By: 'Lulu'
Aug 31,2013
4 people found
this helpful
Dwell estates are the worst agency I have ever had the unfortunate experience of having to deal with. From the outset the lettings team were quick to bend the truth and all the agents we met used the same catch phrase (see below.) We went ...
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“I can't believe this company has got any good reviews! ......”

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Aug 08,2013
Minithumbdown
By: 'N'
Aug 08,2013
1 people found
this helpful
I can't believe this company has got any good reviews! My boyfriend and I had a terrible experience with Dwell Estates. Despite initially finding a nice property and putting down a £500 "holding fee" and being told that Sam would contact us by 12pm the following ...
read full review
What agent could do to change your mind?
Communicated with us!!
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was asked by Daniel at Dwell Estates to put ......”

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Jun 18,2013
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Daniel
By: 'Harvey'
Jun 18,2013
2 people found
this helpful
I was asked by Daniel at Dwell Estates to put an honest review on this website of my experiences over the past 12 months and am more than happy to do so. I was recommended to Dwell by a friend who had a great experience when ...
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“I was asked by Daniel at Dwell Estates to put ......”

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Jun 08,2013
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Daniel
By: 'Harvey'
Jun 08,2013
2 people found
this helpful
I was asked by Daniel at Dwell Estates to put an honest review on this website of my experiences over the past 12 months and am more than happy to do so. I was recommended to Dwell by a friend who had a great experience when ...
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“Charlie, Sam and the agency went above and beyond what ......”

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May 25,2013
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Sam
By: 'Davey'
May 25,2013
5 people found
this helpful
Charlie, Sam and the agency went above and beyond what they had to do to help me settle into my new home which I was very surprised about - they handled all niggling problems with the property within the first few weeks of my moving ...
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“I do not normally leave reviews but in this instance ......”

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Apr 23,2013
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Sam
By: 'Roy'
Apr 23,2013
7 people found
this helpful
I do not normally leave reviews but in this instance I feel like I have too, I cannot thank Dwell enough for the quick turnaround, professional approach and great communication I received during this transaction. I had my property marketed with another agent who had ...
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“I have been renting my property out through Dwell for ......”

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Mar 24,2013
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Sam
By: 'Sian'
Mar 24,2013
8 people found
this helpful
I have been renting my property out through Dwell for the past 2 years and both times they have found me perfect tenants, they provided me with full references for all the tenants and made me feel very comfortable. They are always at the other end ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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