100% lettings valuation accuracy
83% lettings fee satisfaction
Aug 06,2013
Aug 06,2013
1
people found
this helpful
this helpful
Benham and Reeves is by far the worst estate agent I've had to deal with. The only good negotiator they had left half way through our tenancy leaving nothing but nightmares to deal with.
They call and bombard you with emails when they want something like a viewing etc. but when you try to contact them its nothing but pain especially their vacation and deposit admin, William Clark. Purposefully ignores emails which majorly delayed the return of the deposit and rent refund (paid rent up front) which is stressful to say the least. Having managed to get hold of someone and some correspondence but rent refund calculated such that they pay you less (taking advantage of differing amount of days in a month) and gives no explanation as to why that method is used apart from 'thats how we do it'. Been over a month since leaving and still no sign of deposit being returned, even landlord is chasing them up but not heard anything.
Absolutely terrible, doing all this chasing up is wasting my time and money. Avoid at all costs if you are going to rent, can't comment on buying/selling. Better off finding a different house with different agent. Cannot comprehend why they are seemingly so successful. Perhaps they keep hold of the money in order to profit or hope that tenants don't dispute since it takes so much time.
They call and bombard you with emails when they want something like a viewing etc. but when you try to contact them its nothing but pain especially their vacation and deposit admin, William Clark. Purposefully ignores emails which majorly delayed the return of the deposit and rent refund (paid rent up front) which is stressful to say the least. Having managed to get hold of someone and some correspondence but rent refund calculated such that they pay you less (taking advantage of differing amount of days in a month) and gives no explanation as to why that method is used apart from 'thats how we do it'. Been over a month since leaving and still no sign of deposit being returned, even landlord is chasing them up but not heard anything.
Absolutely terrible, doing all this chasing up is wasting my time and money. Avoid at all costs if you are going to rent, can't comment on buying/selling. Better off finding a different house with different agent. Cannot comprehend why they are seemingly so successful. Perhaps they keep hold of the money in order to profit or hope that tenants don't dispute since it takes so much time.
What agent could do to change your mind?
Fire everyone and hire new staff.Attached Filesnbsp;
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Aug 17, 2013
The 'dedicated' end of tenancy team who ignores me, not very helpful at all. Unfortunately, it appears that all contact I have tried to make so far about resolving a complaint have been ignored, to staff at the high street kensington office and head office. Couldn't seem to reach anyone by phone either. Aug 12, 2013
Hi thereI am very disappointed and indeed shocked to read this review. Dealing with the process when tenants vacate is very important to us as we understand how annoying it is not to receive back monies belonging to you. Therefore we have our own long standing, dedicated End of Tenancy team who solely deal with refund of deposits. We have had so many comments form tenants and landlords alike complimenting us on how much more efficient we are than other agents as deposits are returned so quickly.
I fear this is not a genuine complaint which is why the name has been concealed, but if it is indeed genuine then please do contact me as I will investigate fully and resolve – [email protected] or call me on 020 7433 6670 to discuss. Many thanks. Marc von Grundherr
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Latest Reviews
31st Mar 2022
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13th Sep 2017
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12th Sep 2017
reviewed by 'Samuel'
12th Sep 2017
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12th Sep 2017
reviewed by 'Dave'
Opening Hours
Address
Benham and Reeves Residential Lettings
5 Thackeray Street
Kensington,London
Greater London
W8 5ET
020 3468 2006
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £4,750 | £4,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 2 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- W8
- SW7
- W14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 31,2022
Mar 31,2022
0
people found
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I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.
I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.
Thank you again...
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Oct 30,2017
Oct 30,2017
0
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Amazing is all i can say about teresa. since our children came back to Malaysia, we have been leasing our flat in lexham gardens through benham and reeves kensington office and I can honestly say it has been such a great peace of mind to ...
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Comment on agent fees
good
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Feb 07, 2018
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(1)
Bernie, thank you very much for your kind feedback about Teresa, she is absolutely the back-bone of all that happens at our Kensington lettings branch. She is chuffed to read your words and we trust your tenancy is progressing well. Kind regards, Marc von Grundherr, Director ...
Sep 13,2017
Sep 13,2017
0
people found
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We are very happy with all the help we were given. Teresa services were really good...when I come back home after work to go through any questions, she is always very fast in responding and made the whole process really easy.I can say ...
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Comment on agent fees
seems ok for London
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Sep 18, 2017
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Thanks for your review Greg, it's good to hear you got the guidance you needed regarding the admin relating to your Kensington tenancy and thank you for rating our fees as ok for London, we do aim to be very competitive in the market. All the best, Marc von Grundherr, Director ...
Sep 12,2017
Sep 12,2017
0
people found
this helpful
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Top rating for this fantastic lady and this company – Teresa is amazing! We moved properties from another agent and Teresa made it such a simple and hassle free process. I'd also like to say thank you to the fantastic agent, Mia, who dealt with our ...
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Comment on agent fees
lower than others I have previously used
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Sep 12,2017
Sep 12,2017
0
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Mia helped initially in finding my flat and did a great job identifying what I was after. Teresa then took over with all the admin and was a real professional, helping all the way through the procedure! She was very kind and patient! It is ...
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Comment on agent fees
Seems okay for London
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Sep 12,2017
Sep 12,2017
0
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Mia is an excellent professional, quickly establishing our needs and finding the best possible solution. She found a great flat for us within a very short timespan. I'm so pleased that the excellent service continued with Teresa who assisted with the crucial, stages of our ...
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Comment on agent fees
Seems OK for London
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Sep 22, 2017
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Many thanks for your review Samuel, its good to hear you received good service from our Kensington lettings team, very pleased to hear you say 'seamless service' as this is what we do strive to provide across all our branches. Thanks again. Marc von Grundherr, Director ...
May 29,2014
May 29,2014
4
people found
this helpful
this helpful
Benham and Reeves took all the pain and stress out of finding our new home and I can't thank Fay enough for holding our hand through the process. My wife and I were quite particular about our requirements but Fay understood and only showed us ...
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Aug 30,2013
Aug 30,2013
1
people found
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this helpful
This letting agency is by far the worst I have ever dealt with. They should be reported to trading standards for the excessive charges that they place on letting the property. For instance they charge you inventory on the way out and way in. Which ...
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May 07, 2014
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Hi there I am very disappointed and indeed shocked to read this review. I fully appreciate paying anything at all is annoying but I can assure you our charges are well below the average in London – we made a commercial decision a long time ago to only charge what we have to in order to cover our costs. We regularly review the market to ensure our charges are low. We do pass on our bank’s charge for making international payments as this is the Banks charge not ours. I am also upse ...
Aug 06,2013
Aug 06,2013
1
people found
this helpful
this helpful
Benham and Reeves is by far the worst estate agent I've had to deal with. The only good negotiator they had left half way through our tenancy leaving nothing but nightmares to deal with.
They call and bombard you with emails when they want something ...
read full review
read full review
What agent could do to change your mind?
Fire everyone and hire new staff.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 17, 2013
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(2)
The 'dedicated' end of tenancy team who ignores me, not very helpful at all. Unfortunately, it appears that all contact I have tried to make so far about resolving a complaint have been ignored, to staff at the high street kensington office and head office. Couldn't seem to reach anyone by phone either. ...
Jun 17,2013
Jun 17,2013
10
people found
this helpful
this helpful
As an overseas expat, now living in Hong Kong, I cannot recommend Benham and Reeves enough - everything is always dealt with so quickly, efficiently and accurately. Being so far away it is vital having someone I can rely on who I know will only ...
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Jun 21, 2013
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Dear Madam. Thank you so much for leaving this review. As you know we understand the frustrations clients face being so far away which is why we set up our offices in Hong Kong, Singapore, Dubai, India and Kuala Lumpur to assist clients locally in their timezone. Thank you once again. Marc von Grundherr, Lettings Director ...
May 08,2013
May 08,2013
17
people found
this helpful
this helpful
Had our apartment tenancy fixed within a week of completion - takeover and finding a tenant went smoothly. Shall pass the word....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:21 AM 14/09/2017 by Marc von Grundherr
