*I must add that before Gurmet had written this response he left me a voicemail message asking me to retract my review.*

On several occasions we did express our feelings of disappointment towards you and your colleagues and nothing was done to rectify the problems we had.

One of our housemates was hospitalised and therefore could not hand her keys in on the contract end date. You still released our deposit later than you should have. We are all students that had to place deposits on new properties so that sort of money makes a big difference.

You claimed in your voicemail that you "didn't make us pay for the fact one girl moved out". I know for a fact that both the girls (the one who moved out and the one who moved in) paid you £150 in administration fees so you in fact made £150 extra through this.

The direct debit and account had been closed but they could not finalise this until YOU had contacted them with final meter readings which you failed to do.

The mould had been on the wall from the day we moved into the property. When you denied this we came to show you the photographic inventory in which the curtains were "coincidentally" drawn to cover this mouldy wall.

We have all (including our lead tenant Anna) discussed the above and we have all agreed so it is C&R Properties that we are directing our complaints at.

Perhaps you should read the above reviews which also all rated your agency 1 out of 5 and take it as a general consensus.

Hi Eleanor, in view of your comments please see below:

when the tenancy started, you had a retainer rent which means you could leave your possesions in the house but not live their, the house was clean, we were aware that the property needed some remedial works which were done before your official move in date in September.

the mould growth became apparents after 4 months of you moving into to the property, the cause was not down to damp but poor ventelation of not opening windows and blocking what was the only form of natural ventalation. It was also apparent that clothes were dried in the rooms as well as the lounge as you had a clothes horse. Yes i did say wipe down the walls with a bleach and vent the room and you will not get a repeat of the problem, did i get another call NO, did the issue come back NO so was i right i think YES. what do you expect from a 100 year victorain terrace!

You fail to mention that all keys were handed in late which i did not charge you for (on compasionate grounds) as one of the girls was in hospital.

You also fail to mention that you all had a massive falling out amongst yourselves leaving one girl to move out leaving me to pick up the pieces and draw up new contracts which incedently i did not charge for.

i did say i will send out final meter read letters to all utility companies and we did, maybe you should of cancelled your direct debit!

Finally Eleanor you are right, our tenancy agreements does state that we aim to give back deposits within 14 days of the tenancy move out if the property was left as recieved. Your official move out was the 4/07/2013 all keys were handed in 09/07/2013. The deposit which is held with DPS was released for you to claim on 27/07/2013 in 18 days (hardly worth complaining about). This is despite you admitting that 2 of the girls have left their rooms in a mess which therefore needed cleaning and waiting for invoices by a third party company which i feel we have done fairly well.

I think you may need to vent and direct your anger to Anna who is the lead tenant and has been notified by email that she is free to collect the deposit by DPS.

Thank you for your comments but i really wished you had spoken to me if you felt a little unjust, given my response why would you feel unjust i dont know but thank you. Their are elements that we can inprove on and are doing so however, if you all abided by the terms of your contract then maybe you wouldn't have felt to make such comments.