“Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into ......”
1 Star Review
May 06,2016
By:
'MysticTrousers'
May 06,2016
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: GU14
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: GU14
7
people found
this helpful
Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront ...
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What agent could do to change your mind?
They have fees for absolutely everything.
Attached Filesnbsp;
Comment on agent fees
They have fees for absolutely everything.
7
people found
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“Awful letting agent, rude staff, and unhelpful.Was a nightmare ......”
1 Star Review
Sep 18,2014
By:
'camberleygirl'
Sep 18,2014
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: No
Postcode: GU15
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: GU15
6
people found
this helpful
Awful letting agent, rude staff, and unhelpful.
Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our ...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training.
Also need to review their processes and procedures as they have failed on many accounts
Attached Filesnbsp;
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
6
people found
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“Agent pulls out random contract clauses regularly to take more ......”
1 Star Review
Jan 13,2014
By:
'cubed'
Jan 13,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU14
Lettings (as a Tenant)
Postcode: GU14
6
people found
this helpful
Agent pulls out random contract clauses regularly to take more money from you.
In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don't get to read the contract you agree ...
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What agent could do to change your mind?
- Less hidden clauses in the contract
- More professional communication
- Better in-office trained staff
- Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission
- Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)
Attached Filesnbsp;
6
people found
this helpful
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Yes