Glad for the response.

Only if such limitations were mentioned and explained at the point of sale, but then that would be bad for business.

Of course , you so very correctly mentioned that it was a just a slight discomfort. That;s the whole point which I am sure other readers understand.

I could counter every point you mentioned for example You forgot to mention about my reply email sent to you on 24th which was answered only on the 28th, but where would that take me?

At least let me explain what I can do .
This is the last minute of my life that I am going to waste on your esteemed agency.
Yours very allergically

Thanks for your review.

Sorry to hear that your first initial move was a little stressful, we didn't manage the property before hand.
I am not update with all your management issues, but if the handle was on the he door at the beginning of the tenancy- as detailed in your check in, it would be your responsibility to fix.
We have to act on instruction from the landlord, and this is sometimes why there maybe a delay- if there were any delays in the heating in this we can not be held responsible for.


I can only apologise in regards to access to the property, phone calls, messages and SMS are always sent out prior to viewings. A voicemail would have most certainly be left to gain access to the property, with no reply to such a message we go ahead with the viewing.


In regards to your check out, we had to email you on the 24th to confirm to you a check out appointment, and you only confirmed to us payment was made on the 28th. Your check out was on the 30th- This would mean that it was not in fact booked the day before. We never normally like to book such appointment too far in ahead, in reality, moving plans are not normally known too much in advance.
It was not in our interest or convenience to re arrange your appointment, and you should know, we are reliant on a contractor to meet you at the property to perform the check out and were probably forced to re arrange a few dates in her diary.

In regards to your deposit, should there be any disagreement/ negotiations on the deposit this would result in a delay, further delay occurred by the fact that you gave to us on the 17th July, incorrect bank details.

I am sorry to hear that your time in the property was at a slight discomfort, some things are truly out of our hands.

Kind Regards,

Katie Sharpes