“I had a similar experience to the first reviewer. Once ......”
2 Star Review
Jul 29,2013
By:
'Dissatisfied'
Jul 29,2013
Branch: London, 35-37 Chase Side
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: N14
Branch: London, 35-37 Chase Side
Sales (as a Buyer)
Postcode: N14
10
people found
this helpful
I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in to help us. Also had to pay delivery firm extra for waiting around. The agency assured us our requests for repairs to the property had been done before completion, we found out to our disgust that they weren't, including unsafely installed appliances. After numerous phonecalls and emails to open up communication directly or indirectly with the vendor (we have an NHBC policy but we were given no details other than a name for the vendor who is responsible for years 1&2) we got no where and when I dared to complain, I was helpfully told by the manager to go through my solicitors and the agent would no longer be dealing with me. How's that for customer service!
Also expect to be harassed relentlessly from offer to sale. We had a stressful sale and purchase and I just had to put my foot down and ask for the frequent and often rude emails to stop as the stress was making me seriously ill on top of being pregnant. I will never deal with this company again.
10
people found
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We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross