Rochester, ME1
4.4/5, 31 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“I am a little disappointed with the company, as i ......”

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Jul 28,2013
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Carmel
By: 'janet'
Jul 28,2013
5 people found
this helpful
I am a little disappointed with the company, as i was told initially that they would see clients round, when it came to it there was always something going on and i had to do it myself. the only occassion they did see someone round they had not told me there were two lots of people coming in fact the first one came (Mr Curtis who actually bought the place)
and Abbey said she had not done it before so was just watching i showed mr Curtis round then someone else knocked on door and abbey said sorry i forgot to tell you they were coming. she showed them round. then all other times i would get phone calls asking if i could see people round as they were booked up and couldnt do it.

Oh im sorry another viewer came with another member of the office, luckily i was in as the member of staff broke the front door and i had to show them in through the fire escape, (didnt go down too well) i eventually mended the door and they could at least leave through it.
.
I feel the fee i was charged was far too high over £4,000 for what i could not justify in anyway possible. admittedly i did have quite a few viewings but Mr Curtis was the very first one to view and he eventually bought it, there was no negotiating with your office, Mr curtis negotiated with me as he said it was quicker.

So overall you can see why i was a little disappointed
What agent could do to change your mind?
read the above then tell me if you would use them again
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By: David Jueno
Aug 12, 2013
Hi Janet,

I am sorry to hear that you felt our service was not at the level you expected. I am aware that we did accompany a few of your viewings as I know that I conducted two of them myself. As you have mentioned Abbie was there also in the first viewing and there was another which we accompanied where there was unfortunately a problem with the lock on your front door. Bearing in mind you have seven viewings which took place then there were three times in which you assisted us as our diary was fully booked. We do try to accompany as many of our viewings as possible if we have previously agreed arrangements to do so however somethimes our diaries are fully booked so we give the owners the opportunity to do them themselves.

The good news was that we managed to find you a buyer that paid a pre ressession price for your apartment during a difficult selling period (winter). I am glad that you achieved the move that you set out to when putting your property on the market with us and wish you well in the future.

Regards

David Jueno
Branch Manager
Rochester

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Latest Reviews

View all Reviews 31
12th Jul 2021
reviewed by 'Akil'
“After a long search for property in past few months, I finally came across Keshal, who found perfect flat for ......”
27th May 2021
reviewed by 'Philip McLellan'
“The Wards team have been excellent throughout the whole process from the time we sought to put the house on ......”
1st Jun 2018
reviewed by 'Datops'
“Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor ......”
24th Apr 2018
reviewed by 'Annie'
“I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind ......”
22nd Sep 2016
reviewed by 'Holly'
“I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken ......”
10th Jun 2014
reviewed by 'Sue'
“Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Wards
127 High Street
Rochester
Kent
ME1 1LD
01634 830925

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £185,000 £225,000
Lettings 0% 0% £575 £575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 1 17 1 6 0 3 2
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“Excellent customer service - Keshal...”

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Jul 12,2021
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Keshal
By: 'Akil'
Jul 12,2021
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After a long search for property in past few months, I finally came across Keshal, who found perfect flat for me having listen to my requirements. Once he found the property matching my needs I got my confidence and involved my Mortgage broker as well ...
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“The Wards team have been excellent throughout......”

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May 27,2021
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Judy
By: 'Philip McLellan'
May 27,2021
0 people found
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The Wards team have been excellent throughout the whole process from the time we sought to put the house on the market through to completion. The marketing process was excellent and Judy Day from their customer support team has kept us fully informed through the ...
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“UNRELIABLE...”

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Jun 01,2018
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By: 'Datops'
Jun 01,2018
1 people found
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Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor was her client"....
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“Sale of my flat...”

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Apr 24,2018
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By: 'Annie'
Apr 24,2018
0 people found
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I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin Tolhurst....
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Comment on agent fees
good
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“I feel even a 1 star review is too high, poor ......”

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Sep 22,2016
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By: 'Holly'
Sep 22,2016
9 people found
this helpful
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property Ombudsman....
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Comment on agent fees
Stupidly high fees!
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“Both ladies when above and beyond the call of duty, ......”

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Jun 10,2014
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Laura
By: 'Sue'
Jun 10,2014
0 people found
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Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my questions (some of them probably very silly!) I would certainly recommend. Many thanks for everything. Sue...
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“Nicholas was a pleasure to work with from the first ......”

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Mar 15,2014
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Nicholas
By: 'H'
Mar 15,2014
1 people found
this helpful
Nicholas was a pleasure to work with from the first initial meeting until the completion of the sale. He was extremely responsive and went out of his way on many occasions to get speedy resolutions to questions posed. He is also supported extremely well by ...
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“When we were buying our first house, Ward & Partners in ......”

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Dec 06,2013
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By: 'Martin'
Dec 06,2013
0 people found
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When we were buying our first house, Ward & Partners in Rochester were the first agent we had ever visited. After spending the rest of the weekend visiting every other estate agent in Rochester and Strood, we soon realised that Ward and Partners were far and ...
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“I can not fault the staff at the Rochester branch ......”

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Nov 21,2013
Minithumbup
By: 'Emma'
Nov 21,2013
1 people found
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I can not fault the staff at the Rochester branch for all they helpfulness and support in a very stressful time. A member of staff was always on hand whenever i had a question or needed support....
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By: Sam Dalton
Dec 05, 2013
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Dear Emma, thank you for your feedback regarding our team at Rochester, David,our Manager works so hard to ensure his customers are looked after throughout the buying and selling process, staying late and coming in on his day off to achieve this. I am pleased his team looked after you well! Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“The agent was always helpful and enthusiatic at all times. ......”

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Nov 15,2013
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By: 'Pam'
Nov 15,2013
1 people found
this helpful
The agent was always helpful and enthusiatic at all times. He helped us to obtain the very best price for our property and made sure that once we had found a buyer that our sale went through successfully. We cannot fault his enthusiasm and drive ...
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By: Sam Dalton
Nov 15, 2013
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Dear Pam, thank you for your wonderful comments regarding our agent at our Rochester office. I would really like to personally thank him myself for looking after you so well and if you could pass onto me his name I would be very grateful. My email address is [email protected] Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“Laura Warner displayed great customer skills and professionalism through out ......”

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Nov 13,2013
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Laura
By: 'R'
Nov 13,2013
1 people found
this helpful
Laura Warner displayed great customer skills and professionalism through out the long and drawn out process. David Jueno has on more than a few occasions been very supportive at times when we felt in a state of despair. Thank you so much for your assistance ...
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By: Sam Dalton
Nov 15, 2013
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Dear R Olive, thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Rochester Branch Manager. I am sorry to hear your move took so long, if you feel there was anything we could have even better to have helped you I would really like to know, my email address is [email protected]. Kind regards, Sam Dalton, Group Partner ...

“Sold my home with ward and partners after a split ......”

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Nov 01,2013
Minithumbup
By: 'Sar123'
Nov 01,2013
1 people found
this helpful
Sold my home with ward and partners after a split with my husband. I was kept updated by Abbie David and nick thru out the process and made it a whole lot easier. Mel done most of the viewings and always made me feel comfortable ...
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By: Sam Dalton
Nov 16, 2013
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Thank you for lovely feedback regarding our team at Rochester. I am so pleased they looked after you and made the process much easier. To know we achieved this means alot. We wish you all the best for the future, kind regards, sam dalton, Group Partner, Ward & Partners ...

“Since I have signed contract with Ward & Partner I recognised ......”

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Oct 29,2013
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By: 'Magdalena'
Oct 29,2013
1 people found
this helpful
Since I have signed contract with Ward & Partner I recognised David as a valued member of Rochester branch by always being someone I could count on with very strong personality which is reflected in his calm attitude toward any situation. I needed him often to ...
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By: Sam Dalton
Nov 16, 2013
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Dear Magdalena, thank you so much for wonderful feedback regarding David, our Branch Manager at our Rochester office. He tries so hard to give excellent service and make the process of buyong and / or selling as easy and stress free as possible. I am so glad he looked after you well! He will be delighted to know you were so pleased too. Good luck and we look forward to helping you again you again soon, All the best, Sam Dalton, Group Partner, Ward & Partners ...

“Just want to say big THANK YOU to David Jueno ......”

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Oct 28,2013
Minithumbup
By: 'Paul'
Oct 28,2013
1 people found
this helpful
Just want to say big THANK YOU to David Jueno for his professional, customer focused service, and selfless help, not only with the sell with my property but with helping me finding short let property when I desperately need it. I am beginning to build ...
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By: Sam Dalton
Nov 16, 2013
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Dear Paul, Thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Branch manager at Rochester. They will be really delighted to hear they have been able to help. Good luck and hopefully we can help add some more to your growing portfolio! Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“David was a great help during the negotiation stages and ......”

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Sep 10,2013
Minithumbup
By: 'Andrew'
Sep 10,2013
2 people found
this helpful
David was a great help during the negotiation stages and helped us to achieve our goal right through to the end. He remained available after the sale was agreed right up to completion. Abbie was, at all times during the sale, polite, welcoming and informative. ...
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By: Sam Dalton
Sep 10, 2013
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Dear Andrew, Thank you for your great feedback regarding the service you received from David and Abbie at our Rochester office. I am so pleased to hear they kept you updated throughout, from agreeing the sale to moving in. Please do not hesitate to call if we can be of any further help in the future. kindest regards Sam Dalton, Group Partner, Ward & Partners ...

“Laura and Kim assisted us with the purchase of our ......”

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Aug 19,2013
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Laura
By: 'Mr'
Aug 19,2013
0 people found
this helpful
Laura and Kim assisted us with the purchase of our house by constantly liaising with and chasing solicitors and estate agents. They were our 'go to point' nearly every day leading up to the exchange and completion date. They delivered on our requests as much ...
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“the sale was very lengthy , not due to ward and ......”

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Aug 14,2013
Minithumbup
By: 'lex'
Aug 14,2013
3 people found
this helpful
the sale was very lengthy , not due to ward and partners and the team were very helpful and supportive during the 6 months it took to complete...
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By: Sam Dalton
Aug 14, 2013
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Dear Lex, thank you for taking some time to write some feedback about our Rochester team. I am so sorry to hear your purchase took so long, how frustrating! I am pleased the team were helpful and supportive throughout and will pass on your comments. Whilst you said Ward & Partners were not the reason the purchase took so long, I would still be really keen to hear why it took so long to see if there is anything to be learned from the process so we can maybe put something in place or change someth ...

“Ward and Partners have been very pro-active for us despite ......”

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Aug 03,2013
Minithumbup
By: 'Biron'
Aug 03,2013
2 people found
this helpful
Ward and Partners have been very pro-active for us despite a sluggish market. They provided excellent updates of website visits and viewings. They were always very polite, caring and flexible to our needs. We always got very firm and good advice when it came to ...
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By: Sam Dalton
Aug 03, 2013
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Dear Byron, thank you taking the time to offer some feedback on the service you received from our Team at Rochester. I am delighted to hear they kept you updated and were able to guide you through what can be a very stressful time in someone's life. I am really pleased to hear they got you the best price for your home too! We all wish you the very best for the future and if we can be of any further assistance please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“We sold our property through Ward and Partners Rochester branch ......”

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Aug 02,2013
Minithumbup
By: 'Randall'
Aug 02,2013
3 people found
this helpful
We sold our property through Ward and Partners Rochester branch and they were helpful, enthusiastic and professional throughout the process, with excellent knowledge of the local market. They arranged viewings very quickly and supported us with the viewings. Our property sold very quickly for a ...
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By: Sam Dalton
Aug 02, 2013
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Dear Randall, thank you for wonderful feedback! I am really pleased to hear our Rochester branch looked after you. I am even more delighted to hear they achieved a good price for your home and sold it quickly for you. It has been a pleasure to help you and we look forward to helping you again when the time comes. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“I am a little disappointed with the company, as i ......”

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Jul 28,2013
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Carmel
By: 'janet'
Jul 28,2013
5 people found
this helpful
I am a little disappointed with the company, as i was told initially that they would see clients round, when it came to it there was always something going on and i had to do it myself. the only occassion they did see someone round ...
read full review
What agent could do to change your mind?
read the above then tell me if you would use them again
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By: David Jueno
Aug 12, 2013
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Hi Janet, I am sorry to hear that you felt our service was not at the level you expected. I am aware that we did accompany a few of your viewings as I know that I conducted two of them myself. As you have mentioned Abbie was there also in the first viewing and there was another which we accompanied where there was unfortunately a problem with the lock on your front door. Bearing in mind you have seven viewings which took place then there were three times in which you assisted us as our diary ...

“I found all the staff at Rochester High St Branch, ......”

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Jul 12,2013
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By: 'Helena'
Jul 12,2013
3 people found
this helpful
I found all the staff at Rochester High St Branch, helpful, pro active, efficient and well informed. They all dealt very well with all aspects of the sale, including coping with me at my most stressed. I will certainly use this team again in the ...
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By: Sam Dalton
Jul 15, 2013
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Dear Helena, Thank you for your great comments regarding our Rochester office! Moving, and selling your most valuable asset can be so stressful and I am so glad the team at Rochester made this much easier for you. They will be more than delighted to assist you or your family / friends again in the future when the time comes, just call! Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“Laura and Kim were so helpful in progressing the sale. ......”

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Jun 24,2013
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Laura
By: 'JOS'
Jun 24,2013
2 people found
this helpful
Laura and Kim were so helpful in progressing the sale. They were supportive and tactful. They went out of their way to resolve issues that arose and smooth over any problems. Laura's efforts were essential to delivering the sale....
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By: Sam Dalton
Jun 28, 2013
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Dear JOS, thank you for your feedback, I know the girls will be so pleased with your comments. They both take their job so seriously, taking files home at night and dealing with cases on their day off, so I know they will be delighted to hear they were so helpful in progressing your sale. Congratulations and wish you all the best for the future! Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“We first entered the rochester branch to enquire about properties ......”

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Apr 30,2013
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By: 'sparky'
Apr 30,2013
5 people found
this helpful
We first entered the rochester branch to enquire about properties and were made to feel welcome from the minute we entered the branch. David has been consistently helpful, informative and approachable, especially when compared to some of the other estate agents who we approached and ...
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By: Sam Dalton
Jun 16, 2013
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Sparky! Thank you for your great feedback regarding David at our Rochester. I am so pleased we made you feel welcome, I know David, our Branch Manger will be particularly delighted he was able to make you feel at ease. Thank you for saying you would use Ward & Partners again, and I hope we have the opportunity of looking after you or one of your friends again soon. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“I mainly dealt with Abbie and David throughout the sale ......”

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Feb 20,2013
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Abbie
By: 'Charlotte'
Feb 20,2013
5 people found
this helpful
I mainly dealt with Abbie and David throughout the sale of my property although I was kept updated by Laura and Debbie on occasions. It wasn't an easy sale - David is the typical salesman but is actually quite endering and pleasant to chat to ...
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“David and his team at Rochester have restored my faith ......”

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Feb 20,2013
Minithumbup
By: 'RH'
Feb 20,2013
5 people found
this helpful
David and his team at Rochester have restored my faith in Estate Agents. The property is a run down house in need of significant renovation. The agent achieved a remarkable footfall throughout the 4 week marketing phase - nearly 100 viewings! Ultimately they achieved an excellent and ...
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“We had heard a lot of bad things about Wards ......”

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Jan 03,2013
Minithumbup
By: 'Mr'
Jan 03,2013
7 people found
this helpful
We had heard a lot of bad things about Wards especially in Rochester mainly about a former manager so when it came to selling our house I was reluctant to even hear them out. We invited the manger of the branch David to come to ...
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“we sold our house in 2 moths being with them,Davis ......”

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Sep 14,2012
Minithumbup
By: 'sebnem'
Sep 14,2012
24 people found
this helpful
we sold our house in 2 moths being with them,Davis is great sales person and he knows exactly what he is doing and what he is saying. He has got a great empressive confidant and which came a cross very very positive and we felt ...
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“We were looking for property in Rochester as we were ......”

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Aug 17,2012
Minithumbup
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Abbie
By: 'The'
Aug 17,2012
18 people found
this helpful
We were looking for property in Rochester as we were moving us and our two small children from Bromley. This has been a process which has proved time consuming, exhausting and, to be honest, a little bit scary. We dealt with many different agents during ...
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“When putting our property on the market we found Wards ......”

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Aug 17,2012
Minithumbup
By: 'Denise'
Aug 17,2012
15 people found
this helpful
When putting our property on the market we found Wards very helpful,in giving good honest advice.David was always there if we needed advice,or had a query.His team are very professional, polite and cheerful,nothing was to much trouble.I would definately ...
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“I had registered with Wards some time ago regarding a ......”

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Jul 16,2012
Minithumbup
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Debbie
By: 'SMB'
Jul 16,2012
11 people found
this helpful
I had registered with Wards some time ago regarding a property to purchase. Owing to a protracted sale, I was unable to effect a simultanoues sale and purchase and by the time I had exchanged contracts on my house the temporary accommodation I had been ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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