Shepherds Bush, London, W12
3.2/5, 13 reviews
54% recommended
100% sales valuation accuracy
0% sales fee satisfaction

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“Agreed a sale with Mark in Sales at Foxtons in ......”

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Jul 28,2013
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By: 'Steve'
Jul 28,2013
5 people found
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Agreed a sale with Mark in Sales at Foxtons in Shepherds Bush, my agreement was I would not argue about price, I did not even make a lower offer, I am an experience buy to let landlord so made the sale contingent on the sale completing in 4 months.

I made my offer with the promise if the anyone pulled out for any reason they would pay the other sides cost, survey, searches etc

Mark at Foxtons told me this was agreeable by his vendor so I went ahead with the sale, my side was ready to exchange 2 weeks after the 4 month stage due to a slight delay due to birmingham midshire having a backlog... the vendor indicates they want to push the sale back a further 6 weeks, I agree and proceed to pay further to process the sale, the vendors then decide they no longer with to sell.... Very frustrating to say the least but its not the first time and I'm sure it won't be the last...

So I go back to Mark at Foxtons and say I would now like to be reimbursed for my expenses as agreed and I expect Foxtons to support me as an innocent party they point blank refused to help me...
Foxtons cannot be trusted, Foxtons cannot be trusted

Do not believe a word they say...

They in not so many words said you've wasted 4.5 months and £2,500 processing this sale, you've been shafted and the agreement we made on your part meant absolutely nothing and we just said it to agree a sale and get our fee!!

This behaviour is exactly what gives estate agents a bad name!!

I would not trust anything they say!!

If you buy a property from them get everything in writing, their word cannot be trusted at all !!
What agent could do to change your mind?
Followed through with agreement, not weasled out, acted with integrity.
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Latest Reviews

View all Reviews 13
8th Oct 2024
reviewed by 'Alan'
“Good experience with Sherone. Find our first home in London....”
7th Feb 2024
reviewed by 'Corina'
“Looking for the perfect property can take ages, but with Sam, was very easy and professional. She was patient and ......”
7th Feb 2024
reviewed by 'Corina'
“Looking for the perfect property can take ages, but with Sam, was very easy and professional. She was patient and ......”
23rd Jan 2024
reviewed by 'Meryem'
“I had the best experience with Sherone. She showed me 4 flats, she understood what I wanted. I rented my flat ......”
11th Nov 2023
reviewed by 'Sara Mara'
“I had expectations with this agency. They show me 2 flats this agent called Max in Shepherd’s Bush brunch, calling ......”
29th Sep 2022
reviewed by 'Robert'
“Terrible customer service, very bad management and slow to action anything.They make you report anything that goes wrong and ......”
Opening Hours
  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Foxtons
30-32 Shepherds Bush Green
Shepherd\'s Bush,London
Greater London
W12 8PH
020 8963 5151

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 6 3 0 0 0 1 0 1
Areas covered
  • W12
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Good experience with Sherone. Find our first ......”

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Oct 08,2024
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By: 'Alan'
Oct 08,2024
0 people found
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Good experience with Sherone. Find our first home in London....
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“Looking for the perfect property can take age......”

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Feb 07,2024
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Samanta
By: 'Corina'
Feb 07,2024
0 people found
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Looking for the perfect property can take ages, but with Sam, was very easy and professional. She was patient and showed us 20+ properties until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for. ...
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“Looking for the perfect property can take age......”

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Feb 07,2024
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Samanta
By: 'Corina'
Feb 07,2024
0 people found
this helpful
Looking for the perfect property can take ages, but with Sam, was very easy and professional. She was patient and showed us 20+ properties until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for. ...
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“I had the best experience with Sherone. She s......”

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Jan 23,2024
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By: 'Meryem'
Jan 23,2024
0 people found
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I had the best experience with Sherone. She showed me 4 flats, she understood what I wanted. I rented my flat with her. I came from Paris, she explained everything to me and walked through the process. I really recommend her !...
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“Unprofessional unreasonable...”

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Nov 11,2023
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Max
By: 'Sara Mara'
Nov 11,2023
0 people found
this helpful
I had expectations with this agency. They show me 2 flats this agent called Max in Shepherd’s Bush brunch, calling me everyday for new house finally I find the right to put through the offer and suddenly he stop answering and he never comes back ...
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“Terrible customer service, very bad managemen......”

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Sep 29,2022
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By: 'Robert'
Sep 29,2022
0 people found
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Terrible customer service, very bad management and slow to action anything. They make you report anything that goes wrong and take weeks to respond. Hardly ever end someone to fix anything . Our landlord it getting ripped off and we are dealing with the lackadaisical approach ...
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“They Deserve 0 stars.Foxtons Lettings have the highest commission in ......”

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May 25,2022
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By: 'KH'
May 25,2022
1 people found
this helpful
They Deserve 0 stars. Foxtons Lettings have the highest commission in the business and by far the poorest service. Save yourself alot of headache and avoid this company. As a landlord i've had the worst experience with these cowboys. I am still waiting for the rental ...
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“Landlord-friendly company, not for someone tr......”

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May 26,2020
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By: 'Dev'
May 26,2020
3 people found
this helpful
Landlord-friendly company, not for someone trying to rent. Advice to anyone trying to rent property with them: 1. Foxtons has landlord-first approach - Journey might seem good in the beginning when you are going for property visits, but becomes a nightware after the contract is signed ...
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“Don't buy new development from Foxtons - go direct or use another agency...”

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Apr 19,2019
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Elena
By: 'Stella'
Apr 19,2019
2 people found
this helpful
Have been trying to buy a Bellway property at the Acton Square development through Foxtons in Shepherds Bush. Absolutely useless service from Foxtons. Did nothing but harass me at the start of the search to the point of it being unbearable to speak to this ...
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“I wish to thank Foxtons, and in particular Ms Jenalyn ......”

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Dec 15,2014
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By: 'NS'
Dec 15,2014
1 people found
this helpful
I wish to thank Foxtons, and in particular Ms Jenalyn Masalunga, for the excellent service we received regarding our renting of the flat at 9 Gunterstone Road. Jenalyn understood exactly what was required and as soon as this flat became available she immediately informed us and ...
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“I am writing to give Annabelle Bent my highest recommendation. ......”

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Aug 14,2014
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By: 'Panos'
Aug 14,2014
0 people found
this helpful
I am writing to give Annabelle Bent my highest recommendation. Annabelle possesses all the attributes necessary to be an excellent estate agent. She knows the market extremely well; she is diligent, responsive, and very effective in all aspects of her work. Annabelle is a very ...
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“Agreed a sale with Mark in Sales at Foxtons in ......”

Share on :
Jul 28,2013
Minithumbdown
By: 'Steve'
Jul 28,2013
5 people found
this helpful
Agreed a sale with Mark in Sales at Foxtons in Shepherds Bush, my agreement was I would not argue about price, I did not even make a lower offer, I am an experience buy to let landlord so made the sale contingent on the sale ...
read full review
What agent could do to change your mind?
Followed through with agreement, not weasled out, acted with integrity.
Attached Filesnbsp;
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“I am absolutely delighted with the service received from Jordan ......”

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Mar 28,2013
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By: 'Aris'
Mar 28,2013
0 people found
this helpful
I am absolutely delighted with the service received from Jordan Milne at Foxtons Shepherds Bush, who has been attentive, kind, extremely responsive and always with a smile. Everything has gone so smoothly and so quickly and Jordan was brilliant working VERY hard to help me ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:06 AM 07/09/2017 by daisy

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