Thank you for taking the time to comment and help us improve our services. As an estate agency we are committed to try to give the tenants the correct advice to get the deposit back. The advice we gave you about reducing the damp within the property has been sufficient to ensure this. Smaller properties often suffer from damp which needs to be managed by the person living in the property. In this case we have let the property for a number of years without the occurrence of damp or mould.

We instructed a contractor to repair the blind within the first week of the tenancy; and there after no problems were reported about this not being fitted correctly or sufficiently. We would have rectified this issue immediately had we been made aware of this.

During the period you did not hear from Hurst we were waiting a response from the landlord who was unavailable due to a family emergency. However we do take on board the issue and in future we will keep all parties informed and up to date more.

We issue the EPC reports to all tenants prior to move in and all costs are detailed within the tenancy agreement and other paperwork signed prior to move in. Tenants do have the opportunity to not take the tenancy if they are not comfortable with the information within these reports.

Tenants leaving have the option to return the keys to our office or being present at the check-out and returning them to the clerk. We do thank you for taking the time to bring these in and do apologise for you not receiving a thank you before.