100% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Jul 26,2013
Jul 26,2013
2
people found
this helpful
this helpful
We were tenets at a property which, the landlords decided to sell. They are using Aspect Estate Agents Southampton. At first things were fine and we were letting the agents access the house, using their own key, when we weren't there.
We then had an incident where some batteries were taken from a remote control. The batteries were later returned but, not by the agent who took them. When they were returned I asked them to put the bin back against the shed door if they move it as, it helps hold the door on. This was met with a curt reply of ¢â‚¬Ëœthis area isn't bad. I come from London'.
We then started to notice that after visit from agents that our possessions had been moved around the house, our TV switched on and outside doors left unlocked and opened.
Things came to a head when I came back from work one day and found, after one of their visits, our front door unlocked and open and the rabbit hutch has been opened and left open by one of their agents. I phoned Aspect only for them to deny everything they had done in the past and on that day.
We agreed with Aspect that either me or my partner would have to be at the house and let them in. The agent I spoke to said he would inform all the other agents that this was the case. The next three agents who arrived at the house for a viewing tried to let themselves in. When I explained they couldn't they said no one had told them.
Things were then fine until we had to refuse a viewing because neither me nor my partner could be there. This met with a barrage of accusations of me being unreasonable and blaming me for the house not selling.
Again for after that things seemed to settle down again. This was until I agreed to one viewing and then was faced with three; one after the other. I asked the agent there why I wasn't informed. He said they tried to phone and text me. I had no missed calls or text messages from them. This led to a heated exchange which was instigated by the agent.
Later that day I had to ask them if they could cancel a viewing booked for Saturday. I received a phone call where they immediately fired off a load of legal jargon at me.
I have dealt with many estate agents in my life but, have never experienced anything like this. Please avoid this company at all costs.
We then had an incident where some batteries were taken from a remote control. The batteries were later returned but, not by the agent who took them. When they were returned I asked them to put the bin back against the shed door if they move it as, it helps hold the door on. This was met with a curt reply of ¢â‚¬Ëœthis area isn't bad. I come from London'.
We then started to notice that after visit from agents that our possessions had been moved around the house, our TV switched on and outside doors left unlocked and opened.
Things came to a head when I came back from work one day and found, after one of their visits, our front door unlocked and open and the rabbit hutch has been opened and left open by one of their agents. I phoned Aspect only for them to deny everything they had done in the past and on that day.
We agreed with Aspect that either me or my partner would have to be at the house and let them in. The agent I spoke to said he would inform all the other agents that this was the case. The next three agents who arrived at the house for a viewing tried to let themselves in. When I explained they couldn't they said no one had told them.
Things were then fine until we had to refuse a viewing because neither me nor my partner could be there. This met with a barrage of accusations of me being unreasonable and blaming me for the house not selling.
Again for after that things seemed to settle down again. This was until I agreed to one viewing and then was faced with three; one after the other. I asked the agent there why I wasn't informed. He said they tried to phone and text me. I had no missed calls or text messages from them. This led to a heated exchange which was instigated by the agent.
Later that day I had to ask them if they could cancel a viewing booked for Saturday. I received a phone call where they immediately fired off a load of legal jargon at me.
I have dealt with many estate agents in my life but, have never experienced anything like this. Please avoid this company at all costs.
What agent could do to change your mind?
Just admitted when they were at fault and apologised.Attached Filesnbsp;
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Latest Reviews
19th Nov 2013
reviewed by 'Marc'
26th Jul 2013
reviewed by 'PeteSalemStreet'
Opening Hours
Address
Aspect Property Solutions
385 Shirley Road
Southampton
Hampshire
SO15 3JD
023 8078 7598
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £700 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 11,2015
Feb 11,2015
2
people found
this helpful
this helpful
These were the first agents I used and they were the most inefficient, unpunctual, unprofessional
company that I have ever come across. They would make an appointment to meet a prospective tenant at the house then would not turn up. They never answered emails or ...
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What agent could do to change your mind?
Nothing would change my mind. I gave them plenty of chances to improve but they didn't.Attached Filesnbsp;
Comment on agent fees
They gave no service at all for the fees they took.
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Nov 30,2013
Nov 30,2013
2
people found
this helpful
this helpful
Didn't even bother replying to an enquiry and viewing request sent via Rightmove. Either their email doesn't work or they're not that bothered about making a sale on behalf of their vendors....
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Nov 19,2013
Nov 19,2013
2
people found
this helpful
this helpful
Terrible service on both viewings on a property. Each was with a ifferent agent but neither were interested in helping us at all. One of them stating that "the property isn't for us" - we'd only seen half the property! As the 2nd agent said ...
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Jul 26,2013
Jul 26,2013
2
people found
this helpful
this helpful
We were tenets at a property which, the landlords decided to sell. They are using Aspect Estate Agents Southampton. At first things were fine and we were letting the agents access the house, using their own key, when we weren't there.
We then had an ...
read full review
read full review
What agent could do to change your mind?
Just admitted when they were at fault and apologised.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
