100% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Jul 24,2013
Jul 24,2013
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Where do i even start? Maybe on the move in day, when we entered a dirty, smelly, looked like it hadn't even been looked over from the previous tenants house.
The house was no where near ready to be lived in, and the landlord clearly knew this as a few weeks later sent round a cleaner, and decorator (which cleaned and decorated around me) - considering by this point i was already half way into the first lot of rent.
On Sunday 15th July i returned home from work in the early hours of the morning to find an alarm going off within the house, being a lone female you can imagine i was pretty scared, on entering the house it became apparent it was the fire alarm, i checked the house and nothing, there was water dripping from the alarm, so as everyone knows.. mixing water with electricity is a no go, by this point my neighbours had been woken up from the alarm and the werent best pleased so i rang the emergency castle hill number as i had no idea what to do and considered this as an emergency.
When contacting a lady called Lousie answered and accused me of being under the influence (i was not) and told me that this wasnt a real emergency and put the phone down and turned it off. By this point i was physically throwing up and emotionally drained and so i decided to ring the fire brigade, they came out straight away and told me id done the right thing not touching it. I contacted Simon the next day, he told me to write a formal e-mail, i did so, and never heard anything back.
When my house mates moved in, there was blood on one mattress, which i admit did get sorted out, and a broken wardrobe which after 3 e-mails and 2 phone calls did eventually get sorted out.
During the second rent payment i was going travelling for 4 weeks and so would not be in the country for the rent deadline, i rang up castle hill around 6/7 times during this season and no-one answered, when i finally did get through i left a message with a lady explaining the situation, i even offered to pay my rent before i went, she told me Simon would get back to me. He didn't. So when i got a very not professional e-mail stating that £30 admission charge will be added for paying my rent late i thought it was some kind of joke.
Whilst living in the house for a year the shower (twice), washing machine (countless times), Dishwasher and oven had broke.
On moving out week, i admit, the house was in a terrible state. Everyone had packed up and left earlier on in may, and so no one had been back, we all made the effort to return to the house on the 30th June to have a massive clean up, which we did, the house was cleaner than when we moved in.
SImon popped round at around 1, to see if we were doing anything about the state of the house, in which we were and said dont worry about the time the keys get posted just make sure theyre posted by tomorrow, and the house is in an acceptable way. (in which we done)
Later on that day around 3:01 (1 minute after the keys were due in) we had a extremely threatening call from Louise who seemed really happy with herself that she'd be fining us for a lock change as the keys were not handed in on time (there is ZERO co-operation within the team at castle hill)
Another thing id advise anyone who's unfortunate enough to be with Simon &co is not to loose your keys, or forget them anywhere, because £45 for a replacement is just ridiculous, oh and, unless you leave them in a foreign country (as i did) the locks WILL have to be changed costing another £100+.
So we left the house in the condition we got it in, we got £13 each of our £400 deposit, a total of £55.
What a absolute joke, i highly do not recommend castle hill as a landlord because i have had the worst year yet, there are plenty of reliable, friendly competitors which can do the job professionally, and with talking to you rather than refusing to contact me over the phone:
'Dear Miss *****,
I have just received a message to call you in connection with my last email.
I am not prepared to enter into further discussions on the matter. I have stated my position plainly.
Yours sincerely,
--
*Simon ******
Director*'
Pathetic.
The house was no where near ready to be lived in, and the landlord clearly knew this as a few weeks later sent round a cleaner, and decorator (which cleaned and decorated around me) - considering by this point i was already half way into the first lot of rent.
On Sunday 15th July i returned home from work in the early hours of the morning to find an alarm going off within the house, being a lone female you can imagine i was pretty scared, on entering the house it became apparent it was the fire alarm, i checked the house and nothing, there was water dripping from the alarm, so as everyone knows.. mixing water with electricity is a no go, by this point my neighbours had been woken up from the alarm and the werent best pleased so i rang the emergency castle hill number as i had no idea what to do and considered this as an emergency.
When contacting a lady called Lousie answered and accused me of being under the influence (i was not) and told me that this wasnt a real emergency and put the phone down and turned it off. By this point i was physically throwing up and emotionally drained and so i decided to ring the fire brigade, they came out straight away and told me id done the right thing not touching it. I contacted Simon the next day, he told me to write a formal e-mail, i did so, and never heard anything back.
When my house mates moved in, there was blood on one mattress, which i admit did get sorted out, and a broken wardrobe which after 3 e-mails and 2 phone calls did eventually get sorted out.
During the second rent payment i was going travelling for 4 weeks and so would not be in the country for the rent deadline, i rang up castle hill around 6/7 times during this season and no-one answered, when i finally did get through i left a message with a lady explaining the situation, i even offered to pay my rent before i went, she told me Simon would get back to me. He didn't. So when i got a very not professional e-mail stating that £30 admission charge will be added for paying my rent late i thought it was some kind of joke.
Whilst living in the house for a year the shower (twice), washing machine (countless times), Dishwasher and oven had broke.
On moving out week, i admit, the house was in a terrible state. Everyone had packed up and left earlier on in may, and so no one had been back, we all made the effort to return to the house on the 30th June to have a massive clean up, which we did, the house was cleaner than when we moved in.
SImon popped round at around 1, to see if we were doing anything about the state of the house, in which we were and said dont worry about the time the keys get posted just make sure theyre posted by tomorrow, and the house is in an acceptable way. (in which we done)
Later on that day around 3:01 (1 minute after the keys were due in) we had a extremely threatening call from Louise who seemed really happy with herself that she'd be fining us for a lock change as the keys were not handed in on time (there is ZERO co-operation within the team at castle hill)
Another thing id advise anyone who's unfortunate enough to be with Simon &co is not to loose your keys, or forget them anywhere, because £45 for a replacement is just ridiculous, oh and, unless you leave them in a foreign country (as i did) the locks WILL have to be changed costing another £100+.
So we left the house in the condition we got it in, we got £13 each of our £400 deposit, a total of £55.
What a absolute joke, i highly do not recommend castle hill as a landlord because i have had the worst year yet, there are plenty of reliable, friendly competitors which can do the job professionally, and with talking to you rather than refusing to contact me over the phone:
'Dear Miss *****,
I have just received a message to call you in connection with my last email.
I am not prepared to enter into further discussions on the matter. I have stated my position plainly.
Yours sincerely,
--
*Simon ******
Director*'
Pathetic.
What agent could do to change your mind?
Just do the opposite to everything that has perviously been done :)Attached Filesnbsp;
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Latest Reviews
4th Aug 2018
reviewed by 'Karen'
4th Jul 2018
reviewed by 'GRG.'
8th Jul 2016
reviewed by 'Romina'
23rd Jun 2016
reviewed by 'Ana'
20th Jun 2016
reviewed by 'Meg'
Opening Hours
Address
Castlehill Estate Agents
21 Otley Road
Headingley,Leeds
West Yorkshire
LS6 3AA
0113 278 7427
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £22,000 | £440,000 |
| Lettings | 100% | 93% | £270 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 73 | 1 | 24 | 1 | 5 | 0 | 0 | 1 |
Areas covered
- LS6
- LS4
- LS16
- LS5
- LS3
- LS2
- LS17
- LS18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 14,2024
May 14,2024
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Enquired about a property and was told,
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Aug 04,2018
Aug 04,2018
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We recently completed on a property in Headingley from start to finish the team at Castlehill have been so helpful in a totally professional manner particularly Vicky.
We would just like to say thank you it has been a pleasure to have bought via yourselves ...
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Jul 04,2018
Jul 04,2018
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At the initial visit I was given a realistic valuation. An offer at this price was soon offered and accepted. I was given a good level of support throughout the process and have been completely satisfied with the service received. I would certainly use Castlehill ...
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Comment on agent fees
A 'set price' fee and comparable with other agents.
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Jul 08,2016
Jul 08,2016
1
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Great letting agents! Had a 1 year tenancy with castlehill and have just come to the end of it. Always very helpful and got any problems sorted out really quickly. Would highly recommend castlehill as a letting agent....
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Jun 23,2016
Jun 23,2016
2
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Fantastic letting service! I have recently come to the end of a one year student let with Castle Hill and would recommend them highly to other students wishing to let in the Leeds area. The property was of a high standard and at a very ...
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Jun 20,2016
Jun 20,2016
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All dealings with the team were great! So helpful and attended to every query/issue we had, would definitely recommend!...
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May 17,2016
May 17,2016
1
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I have been renting houses in UK for about 12 years now, and I must say that Castlehill fall into the top 2 positions in terms of service. Mainly because of Louise Burtonshaw (our property co-ordinator). Whenever we needed something done, we had an email reply within ...
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Comment on agent fees
All fees were much lower than encountered in other agencies.
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Apr 19,2016
Apr 19,2016
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A professional approach to the sale; all communications were dealt with in a timely manner and any outstanding issues were always followed up....
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Comment on agent fees
Usual fee structure
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Apr 19,2016
Apr 19,2016
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Very helpful and excellent communication, Paul successfully liaised with both ourselves and the purchaser to conclude a successful sale Thanks....
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Comment on agent fees
Reasonable
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Apr 18,2016
Apr 18,2016
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Very professional and competent. Dealt with two complex sales very well. They generated many viewings and plenty of offers. Fully recommend....
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Comment on agent fees
Fees are fair.
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Feb 23,2016
Feb 23,2016
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Castle hill ensured a smooth transaction when signing the tenancy, there was a small deposit fee of £100 which was much appreciated. If we ever had a problem it was sorted very quickly after an email, communication is also friendly and courteous....
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Comment on agent fees
The fees are fair and well priced
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Feb 21,2016
Feb 21,2016
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The staff are very friendly and very helpful. Any emails sent are replied to instantly and if there are any issues they are sorted out very quickly. Very approachable and have no hesitations in contacting any staff member. They are very professional and organised. Would ...
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Feb 21,2016
Feb 21,2016
1
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Renting our four bedroom house from Castlehill has such a breeze - whenever we have needed anything or any help the reply from louise has been almost instant and any work on the house is often scheduled for the next few days, if not the ...
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Comment on agent fees
Good fees
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Oct 26,2015
Oct 26,2015
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The staff are all very friendly and they made sure we were happy, which seemed important to them, particularly as it was our first time renting our own property. They always answer our questions and are very efficient in solving and problems that we have....
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Oct 12,2015
Oct 12,2015
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I have had a few bad experiences with letting agents in the past so it is refreshing to find one that is so committed to providing an excellent service to their tenants. Louise and Greg have been incredibly helpful and any problems or queries that ...
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Oct 10,2015
Oct 10,2015
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As a house, we are extremely happy with the service we have received at Castlehill. Despite being Students, we are not treated with any less care and any issues we have had have been dealt with very promptly. Furthermore, Castlehill have actually gone out of ...
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Oct 08,2015
Oct 08,2015
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They provide an online system that I could log on to and see everything that was going on keeping me up to date on viewings, comments and offers. It is good to be able to see these without calling in.
They were completely professional at ...
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Oct 06,2015
Oct 06,2015
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The agent sold three properties on our behalf and acted in a professional and courteous manner throughout the process; they provided regular feedback and were also open and frank with their advice and recommendation presented in simple, clear and logical terms....
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Sep 23,2015
Sep 23,2015
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Simon and the team at Castle Hill provided an excellent service from start to finish. I would not hesitate to recommend them....
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Sep 04,2015
Sep 04,2015
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We have used Castlehill Estate Agents for over 20 years and have had absolutely no complaints whatsoever. The company is a family run business and always puts the customer first. I would not hesitate to recommend them - and indeed I have , on several occasions. We ...
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Comment on agent fees
All fees were explained and discussed - very fair!
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Aug 27,2015
Aug 27,2015
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I have been a tenant with castle hill for three years now and they have always provided us with such wonderful service ! Always friendly, polite and helpful Louise and the team at castle hill always go out of their way to help you when and ...
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Aug 15,2015
Aug 15,2015
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We have only been in our new home a matter of weeks but already the service we have received from Castlehill has exceed that we had in a whole year with our old landlord. We have dealt primarily with Louise who could not have been ...
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Aug 14,2015
Aug 14,2015
0
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Excellent Service. Strongly Recommended. We used Castlehill to sell our house. It had been rented out for a period and so we needed an agent who would also represent us at showings. Really pleased with the team as a whole. Excellent attitude. It is an ...
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Jul 31,2015
Jul 31,2015
1
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We are students living in a student rented house. Although we have only been here a matter of weeks everything has been fantastic. Louise deals with our property and could not be more helpful. We had an issue with the council collecting our bins and ...
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Jul 29,2015
Jul 29,2015
0
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Along with the team support of Sarah we felt overall confidence and professionalism in the whole process. We particularly liked to ability to leave the UK for 6 weeks knowing that this would not interrupt or delay a sale. Being able to e mail was very ...
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Comment on agent fees
good value
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Jul 17,2015
Jul 17,2015
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Castlehill were overall just wonderful. moving in was quick and easy the paperwork was simple to follow and didn't take very long. the staff are friendly and co-operative and will get back to you swiftly if you email them with anything you may need. they ...
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Jun 23,2015
Jun 23,2015
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Castlehill have been the best Estate Agents that I have ever rented from. The house was newly renovated when we moved in, the only slight problem we had was a leak in thee attic bedroom which was rectified immediately. We were always notified at least 24...
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Jun 04,2015
Jun 04,2015
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From Start to Finish Louise Burtonshaw has been outstanding. Not only professional but friendly and approachable, both essential skills when renting. Throughout out tenancy, we haven't had any problems occur, however, I believe if we did, they would be sorted professionally with a rapid response.
...
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Apr 28,2015
Apr 28,2015
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I have been a tenant of Castlehill Leeds for 3 years now and I must say the reason for this is because of the amazing staff and letting agents. I have rented properties for 10 years and Castlehill, Greg and Louise personally, have been the most incredible, ...
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Apr 23,2015
Apr 23,2015
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We have signed up to live with this agency next year. So far, they have already met and gone beyond our expectations. The staff are polite, well organised and have kept us updated with the process.
After currently being with an agency that have disappointed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We rarely receive complaints, however, if you have a complaint please email [email protected] where a director will investigate & respond within 7 days.
We are long standing members of the Property Ombudsman Scheme - A free, fair and independent service for buyers, sellers, tenants & landlords.
Last updated at 5:09 PM 15/05/2015 by Simon Ketteringham
We are long standing members of the Property Ombudsman Scheme - A free, fair and independent service for buyers, sellers, tenants & landlords.
Best Letting Agent in LS6 
Best Estate Agent in LS6 
She's right in saying that the house wasn't very clean on 1st of July - I had instructed the cleaners the day before & it was thoroughly cleaned on 2nd July.
I spent over £1,000 on cleaning, decoration & repairs, but only made a nominal deduction of £200 for the whole group (£50 each)
We really do try offer a high standard of accommodation & service at Castlehill which I think you should be able to see from our other reviews. We are members of Unipol & were runners up in the Leeds Trinity University & University of Leeds Best Landlords Award this year.