0% sales valuation accuracy
0% sales fee satisfaction
Jul 23,2013
Jul 23,2013
7
people found
this helpful
this helpful
I would start saying that one of my friends warned me that Foxtons in general provide very poor services for obscene costs. Alas, against that, I deciced to use Foxtons.... My advice would be: "Always listen to your friends!!!"
We were looking for a nice 2 bed property in anywhere between Paddington and Hammersmith. We deal mostly with Alex Pommier, who showed us several properties. Be warned that Foxtons agents use several sale tricks:
1. they drive the clients around in their nice Mini cars, instead of meeting directly at the property, so what the clients don't have the chance to check the properties;
2. they show firstly the "bed" properties, at lower or at costs for the budget indicated and then the "good" properties, at much higher costs - so that they could say there are "no properties at indicated budget cost"...so they could force clients to pay more
After we liked a property, we indicated a price and a move-in date. The landlord agreed with the price, but for a specific move-in date, she wanted extension of the contract from 1 to 2 years. As we liked the property and though it is a good one, we agreed ... big mistake!!!
We were send then an electronic contract. I tried to contact our agent Alex and her boss Oliver multiple times, to ask for details and clarifications ... no avail, no answer. This should have been an warning for us! As we though the details were minor and have a trustful attitude, we signed the contract. Then the hell started ....
The non-communication continued, up to the point with 2 days before the agreed date, we did not know ...what is the move-in time or even day! I've called endlessly Alex and Oliver...none answered. I've called the Foxton office, which at the beginning were passing me around, the i started to shout and request to speak with a manager, otherwise I would have come in person to the office. In teh very end we were told to collect the keys from the office (!!! nobody showed in the property!), with no paper contract or inventory.
After we entered the house, another surprise! The landlord lot of items from the house it was shown to us, including the mirror in the bathroom! We have had to call the landlord and request a mirror, which finally came after 2 weeks wait. We received the inventory only other long calls and emails, after 2 months we entered the property.
In summary, Foxtons were awful, as long we agreed to rent a property and paid the advance and deposit, with 1.5 months in advance. Since then, nobody answered the phones and communicated with us. We also discovered after a while we were tricked: similar properties on our street were rented with at least £200 less in general ... That's why the landlord proposed 2 years lease instead of 1 ... This was a classic high-street robbery! (we discovered later that the property had serious flaws as well: poor windows, non enough heating and the neighborhood was not safe...)
We were looking for a nice 2 bed property in anywhere between Paddington and Hammersmith. We deal mostly with Alex Pommier, who showed us several properties. Be warned that Foxtons agents use several sale tricks:
1. they drive the clients around in their nice Mini cars, instead of meeting directly at the property, so what the clients don't have the chance to check the properties;
2. they show firstly the "bed" properties, at lower or at costs for the budget indicated and then the "good" properties, at much higher costs - so that they could say there are "no properties at indicated budget cost"...so they could force clients to pay more
After we liked a property, we indicated a price and a move-in date. The landlord agreed with the price, but for a specific move-in date, she wanted extension of the contract from 1 to 2 years. As we liked the property and though it is a good one, we agreed ... big mistake!!!
We were send then an electronic contract. I tried to contact our agent Alex and her boss Oliver multiple times, to ask for details and clarifications ... no avail, no answer. This should have been an warning for us! As we though the details were minor and have a trustful attitude, we signed the contract. Then the hell started ....
The non-communication continued, up to the point with 2 days before the agreed date, we did not know ...what is the move-in time or even day! I've called endlessly Alex and Oliver...none answered. I've called the Foxton office, which at the beginning were passing me around, the i started to shout and request to speak with a manager, otherwise I would have come in person to the office. In teh very end we were told to collect the keys from the office (!!! nobody showed in the property!), with no paper contract or inventory.
After we entered the house, another surprise! The landlord lot of items from the house it was shown to us, including the mirror in the bathroom! We have had to call the landlord and request a mirror, which finally came after 2 weeks wait. We received the inventory only other long calls and emails, after 2 months we entered the property.
In summary, Foxtons were awful, as long we agreed to rent a property and paid the advance and deposit, with 1.5 months in advance. Since then, nobody answered the phones and communicated with us. We also discovered after a while we were tricked: similar properties on our street were rented with at least £200 less in general ... That's why the landlord proposed 2 years lease instead of 1 ... This was a classic high-street robbery! (we discovered later that the property had serious flaws as well: poor windows, non enough heating and the neighborhood was not safe...)
What agent could do to change your mind?
Everything!!! Fair deal, details about contract, constant communication. We were robbed!Attached Filesnbsp;
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Opening Hours
Address
Foxtons
225a Chiswick High Road
Chiswick,London
Greater London
W4 2DW
020 8996 6000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £360,000 | £475,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 6 | 18 | 1 | 0 | 1 | 1 | 1 | 1 |
Areas covered
- W4
- W3
- W6
- TW8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 07,2023
Dec 07,2023
0
people found
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worst real estate ever, I had the worst experience of my life...never saw in my life such a horrible service, miss of honesty and professionalism and I have seen so many real estate agencies in my life.
I had to take a lawyer to ...
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Sep 07,2023
Sep 07,2023
1
people found
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this helpful
I am convinced Foxtons is a government initiative to employ mentally disabled people. Do not be fooled by their prestige or firmly established status, this company is run by complete morons. They constantly put incorrect info on our contract and had to ask us to ...
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Apr 06,2023
Apr 06,2023
5
people found
this helpful
this helpful
As a tenant I have had the worst experience ever from this awful company which used to be the most famous and iconic 10 years ago. Avoid AT ALL cost to rent through them, particularly if they also mange the property. Talha, Eleanor and Ella Badman, ...
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Jan 20,2023
Jan 20,2023
0
people found
this helpful
this helpful
For personal reasons I informed Narean that I wanted to leave the accommodation I have been renting for the past 4 months and break my contract early in order to move outside of London. This was fine straight away and he answered my calls, messages and ...
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Nov 12,2022
Nov 12,2022
0
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Narean at Foxtons in Chiswick helped me since the moment I wanted to move. He very diligently responded to my queries and we spoke several times on the phone about the arrangements for me moving and I always felt I could ask what I wanted ...
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Sep 05,2022
Sep 05,2022
1
people found
this helpful
this helpful
It’s a shame that you can’t give minus star reviews.
They don’t call them F**ckstons for nothing.
I strongly recommend that you do not rent from Foxtons.
Our experience with the Chiswick branch was awful.
Firstly we were “sold the house” ...
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Apr 08,2022
Apr 08,2022
3
people found
this helpful
this helpful
We moved into a 2 bed flat in brentford(£1700/month) and soon after that we realised that the flat didn't have hot water or heating. Long story short, we moved out after 6 months and the there was still no hot water or heating. We agreed a ...
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Sep 20,2021
Sep 20,2021
1
people found
this helpful
this helpful
We are new in UK and we rented an apartment in Chizwick to be able to register my son to the school.
we paid 7 months in advance and received the contract and agents promised to do the painting in 3 weeks time and fix other issues ...
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Aug 05,2021
Aug 05,2021
4
people found
this helpful
this helpful
I gave Foxtons a second chance, but they turned me down twice. Now I have to cancel my wedding and nearly homeless.
Several weeks ago I gave Foxtons a negative review, and when they contacted me, I removed it. I was too foolish and too ...
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Jan 25,2021
Jan 25,2021
3
people found
this helpful
this helpful
If I could I will put -20, not even +1. Terrible experience of human discrimination. I strongly advice to avoid them....
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Sep 21,2020
Sep 21,2020
3
people found
this helpful
this helpful
Time wasters. Took over 2weeks for them to arrange a house valuations. Then once everything was agreed and i signed the contract it took another 2 weeks of me chasing for them to even get in touch about putting the house on the market, at which ...
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Jun 04,2020
Jun 04,2020
2
people found
this helpful
this helpful
Maintenance is just a name they do nothing, no response for days and I have been without a washing machine for a whole month now, they ignore emails.
they are so responsive and quick when it comes to rent!...
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Oct 09,2019
Oct 09,2019
3
people found
this helpful
this helpful
So far I'm very disappointed with the whole service I've received.
They expect you to jump through their hoops to rent from them, as soon as they have your money they disappear.
At the outset I gave a long list of things that needed addressing, ...
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Jun 19,2019
Jun 19,2019
0
people found
this helpful
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I have just bought my property through Foxtons Chiswick and found the service to be excellent. Gary Runnels was the agent who dealt with the sale. He was very professional, efficient and helpful....
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Comment on agent fees
n/a
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Jan 22,2019
Jan 22,2019
1
people found
this helpful
this helpful
Their service in lettings is diabolical. They do not help in the slightest and be wary of them not giving back deposits when the property was cleaned and better than when we moved into the property....
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Comment on agent fees
Paid over the odds for a property that was in a slum condition.
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Aug 08,2018
Aug 08,2018
4
people found
this helpful
this helpful
The management of my property has been perfunctory at best and negligible at worst. I discovered that I had a serial rental cheat in my unit that had already been evicted by Foxtons prior the uptake of my unit. During the rental period my unit ...
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Jun 01,2018
Jun 01,2018
1
people found
this helpful
this helpful
The negotiation staff forced to signed the contract and paid for over £5000( deposit + first rent payment) to secure the property. After that she changed the terms so many times and telling rule and law which is so annoying. Letting Manager is Jonathan he cant communicate ...
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Comment on agent fees
The agent fee is expensive with rubbish service
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Jan 26,2018
Jan 26,2018
3
people found
this helpful
this helpful
Pay very high charges then expect to do all the work yourself getting quotes and repairs done, and cleaning and removing rubbish. You'll pay for any damages the tenants do too. If you don't do the work yourself they will let the property run down. ...
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Comment on agent fees
If Foxtons manage your short lets expect to pay 30% of your rental fee to them plus at least another 10% or more in additional fees and charges. Exceptionally poor value for money. It must work out at £500+/hr of time they actually spend working on your behalf v's money charges. And the tenants are ripped off too.
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Nov 14,2017
Nov 14,2017
6
people found
this helpful
this helpful
Im a landlord and Foxtons is pursuing me legally for renewal fees for that they are not owed. The tenant moved out but they are still sending me threatening letters from their in-house solicitors.
I have been on contact with a number of unhappy ex ...
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Jan 27, 2018
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I am going through the same thing. They asked me to send them evidence that the tenant moved out and that there has been no transactions. I sent everything and they are still asking for renewal fee! It's crazy ...
Sep 06,2017
Sep 06,2017
2
people found
this helpful
this helpful
Terrible terrible letting agent.
Let property for 2 years. The tenant left in 6 months and left the property in a real state.
There was not a single visit checks by the agent even though it was fully managed.
There was no attempt by agent to visit ...
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Comment on agent fees
Agent fees is almost twice as high as local agents. They have good technology to manage things but the service is terrible and would not recommend to anyone even as the last resort.
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Jul 17,2017
Jul 17,2017
1
people found
this helpful
this helpful
Awful experience. We have been lied to from the start, the contract between ourselves and the landlord has been changed after we signed the lease, they didnt provide contact details to the landlord until we moved what resulted in lots of troubles for us. The ...
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May 31,2017
May 31,2017
2
people found
this helpful
this helpful
worst experience ever.
It was a nightmare from the day I paid deposit and fee they just started to unlawfully evict me and did not respect my rights.
I was victim of racist and discriminating behaviour...
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Oct 05,2016
Oct 05,2016
0
people found
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I will never ever rent with Foxtons, because they have no idea how to deal with customers, and they always seem to make decisions without asking the landlord. Worst experience I have ever had dealing with idiotic people. Avoid Avoid Avoid.
Most stressful time I ...
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Comment on agent fees
Extremely bad
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Mar 30,2015
Mar 30,2015
0
people found
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Sarah helped me try to find a flat to rent. She was excellent to deal with and really made the process enjoyable, scooting me round the viewings in her little Foxtons mini! Unfortunately I didn't manage to find a suitable property with Foxtons, but it ...
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Feb 13,2014
Feb 13,2014
0
people found
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this helpful
I just wanted to say that the agent who helped us looking for a flat was very accomodating and very helpful. Herve opoh is his name. He has been very patience and understanding. His persistent to help us find a place. This kind of person ...
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Dec 27,2013
Dec 27,2013
1
people found
this helpful
this helpful
Chris Cooper found us an apartment to rent for 4 weeks. He was professional, reliable and managed the negotiation brilliantly. We were really impressed with how he managed the transaction, bringing it from start to finish within a few days in what was a rather difficult ...
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Jul 23,2013
Jul 23,2013
7
people found
this helpful
this helpful
I would start saying that one of my friends warned me that Foxtons in general provide very poor services for obscene costs. Alas, against that, I deciced to use Foxtons.... My advice would be: "Always listen to your friends!!!"
We were looking for a nice 2 ...
read full review
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What agent could do to change your mind?
Everything!!! Fair deal, details about contract, constant communication. We were robbed!Attached Filesnbsp;
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Jun 24,2013
Jun 24,2013
1
people found
this helpful
this helpful
Daniel was the most professional and helpful agent I came across whilst searching for a property. He understood exactly what I was looking for and showed me a great range of properties. I registered with every estate agent in Chiswick and the service I recieved ...
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May 29,2013
May 29,2013
11
people found
this helpful
this helpful
I submitted my enquiry on their website and it seems my details were passed to the Chiswick and Shepherds Bush branches.
What's prompted me to write this review about the Shepherds Bush branch was my amazement at the way I was handled by one of ...
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What agent could do to change your mind?
It's in my review.Attached Filesnbsp;
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Apr 16,2013
Apr 16,2013
4
people found
this helpful
this helpful
It was our absolute nightmare to deal with this company, under any circumstances try to avoid their service in this area.
Though Daniel, property manager was nice and friendly, the person who was dealing with us - John Johnston was far prom being professional at ...
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What agent could do to change your mind?
Though Daniel, property manager was nice and friendly, the person who was dealing with us - John Johnston was far prom being professional at any point. Was arrogant, rude and abusive via the phone, calling himself "one of the most reasonable guys in the company". It was simply a joke when he tried to threaten me promising problems and telling me that i can be remove by force from the property because im not a tennant!!! (the contract is on my girfriends name) all depends who reads it, and if i was a person who can do something about it i would consider some actions on this issue, because the customer service we received from that gentlemen was absolutely horrible.Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:02 PM 11/05/2017 by Daisy Mason
