0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jul 22,2013
Jul 22,2013
4
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We got shown our property by a man named Kia. He said the property was owned by his "friend" (after speaking to the landlord, they had never met or spoken). He purposely opened the windows of the property to try to cover the smoke smell ad denied there was a smoke smell after being questioned. He said we needed to confirm that day if we wanted the property as "professional footballers" were having a second viewing the next day (the landlord found that laughable).
After asking if there was any manoeuvre on price, Kia said definitely not. The following day I called the manager and asked the same question and managed to get £25 per month knocked off the price. When speaking to the landlord, Kia had actually increased the price of the flat per month that was agreed with the landlord in the first place, which would be of no benefit to him, so it still confuses me.
Kia also informed us there was no other 2nd/3rd/4th floor flats in the area, they were only ground floor. After speaking to the manager, that was also a lie.
I asked the manager if a mattress would be included in the property. He said definitely not, the landlord would not provide it. 2 weeks later, we received a call from the landlord asking if we wanted a mattress.
When we got through to signing the contract for the property, the fees were huge. They said my partner could sign the contract without me being there and then complained when I did not arrive.
They told us we needed contents insurance before we could get the keys to the property. They told us originally that they would provide these quotes one week before signing the contract. They sent them the day we had to sign.
They told us we had 10 days to cancel the insurance (which you will have to as the quotes they provide are double the cost of anywhere else). I rang every day for a whole week to cancel and kept getting ignored. I eventually got quite angry on the phone and then received a call back off the manager shouting at me! Saying he had sorted it, AFTER 7 PHONECALLS!
NEVER go with Bridgfords in Washington.
After asking if there was any manoeuvre on price, Kia said definitely not. The following day I called the manager and asked the same question and managed to get £25 per month knocked off the price. When speaking to the landlord, Kia had actually increased the price of the flat per month that was agreed with the landlord in the first place, which would be of no benefit to him, so it still confuses me.
Kia also informed us there was no other 2nd/3rd/4th floor flats in the area, they were only ground floor. After speaking to the manager, that was also a lie.
I asked the manager if a mattress would be included in the property. He said definitely not, the landlord would not provide it. 2 weeks later, we received a call from the landlord asking if we wanted a mattress.
When we got through to signing the contract for the property, the fees were huge. They said my partner could sign the contract without me being there and then complained when I did not arrive.
They told us we needed contents insurance before we could get the keys to the property. They told us originally that they would provide these quotes one week before signing the contract. They sent them the day we had to sign.
They told us we had 10 days to cancel the insurance (which you will have to as the quotes they provide are double the cost of anywhere else). I rang every day for a whole week to cancel and kept getting ignored. I eventually got quite angry on the phone and then received a call back off the manager shouting at me! Saying he had sorted it, AFTER 7 PHONECALLS!
NEVER go with Bridgfords in Washington.
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Sep 18, 2013
It is a shame that people hide behind fake names and computers to leave feedback as opposed to bringing the matter to our attention face to face or by phonecall. Should you wish to discuss the matter further please call into the office and we will be happy to listen to your feedback to help us improve service levels. This appears to be a somewhat exaggerated version of what happened.
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Opening Hours
Address
Bridgfords
48-49 The Galleries, Washington Centre
Washington
Tyne and Wear
NE38 7SD
01914 620 071
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 50% | £450 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 1 |
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Jul 21,2021
Jul 21,2021
0
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: Professionalism, Quality, Responsiveness
I used this Bridgfords branch to fully manage my property in south shields for around 4 years. They were fine when there was no issues with the tenants but as soon as they were called up on they were unprofessional, unresponsive, unorganised and ...
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Feb 06,2021
Feb 06,2021
1
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Terrible service! E mailed to say I had an interest in a property...no reply! Rang agent to say I'd had no reply, got an apology they hadn't got around to my email. I was the first person to express an interest in a rental ...
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Jul 22,2013
Jul 22,2013
4
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We got shown our property by a man named Kia. He said the property was owned by his "friend" (after speaking to the landlord, they had never met or spoken). He purposely opened the windows of the property to try to cover the smoke smell ...
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Sep 18, 2013
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As a business I believe you should be more concerned about the actual complaint than the name it appears under. If you reread my comment you'll see that I actually called the company several times to complain and received an abusive call back. Further complaints were not made because the landlord has chosen not to use bridgfords to manage the property.
Please tell me what part of the above comment is exaggerated. The landlord can confirm the information is correct and I have evidence of the pho ...
Jun 24,2013
Jun 24,2013
2
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I was not impressed with my experience with Bridgfords. The salesperson was very friendly until we signed, and then it was like a switch was flicked and he couldn't care less. The details they published of our house were incorrect, the photos they took were ...
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Oct 11,2012
Oct 11,2012
8
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These guys are crooks. I was conned into using Brigfords to sell my property. Richard came out to value my property and told me about a wonderful 90 day promotion they were running. "Sell your property within 90 days of it going onto the market and you ...
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What agent could do to change your mind?
The agent provided me and my partner with information verbally which was later challenged by Countrywide. They did not honour the terms and conditions of the verbal agreement and a sum of ‚£3600 is in dispute. I am aware after some research that this amongst other tricks is becoming a trait for Brigfords and Countrywide to get people to sign agreements with them under false pretences! The conduct of Brigfords & Countrywide should be controlled from a legal point of view to ensure they are compliant and are providing a good service, which after research and my current experience I can say "They are not".Attached Filesnbsp;
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Last updated at 9:33 AM 22/10/2019 by heather heather
Please tell me what part of the above comment is exaggerated. The landlord can confirm the information is correct and I have evidence of the phone calls.