Dear Rachel,

I can feel the frustration that you are feeling and I can understand where you are coming from, as an agent we pride ourselves on giving the best service that we can to all our landlords and the tenants. it is with a very sad heart that i read your words, you are entitled to your opinion and no one can change how your were made to feel, for which I am truly sorry.

With regards to the length of contract, the Landlord informed us last minute that she would only like a 12 month contract, this landlord is an international one, hence with the time difference, communication was not always easy, as an agent we are compelled to follow the landlord instructions and cannot make any decisions our selves.

With regards to the cleaning a professional clean was instructed, however we were informed that the exiting tenants had also completed a professional clean and hence the landlord only instructed a light clean and not a deep clean.

With regards to the Inventory Check in the report was carried out, unfortunately it was not sent to you this has been rectified and a copy has been sent.

With regards to the heating and cooling in the property, this is an on going issue and i am still addressing it.

As far as i am aware all the other issues have been cleared and dealt with.

This is my first interaction with your self, i have always interacted with Iain, i hope that he will vouch for my endevour to try and get the job done.

Back office LPG

Hi Aylie, Thank you so much for your review, you are too kind. Thanks again from the team at LGP!

Dear Mrs Shah,

Thank you for your kind words, it is always a pleasure to work with exceptional Landlords like your self.
Look forward to working with you again too.
Warm Regards
Kavita

Dear Tom,

Thank you for taking the time to give London Property Guru this lovely review, it is our endeavor to provide a five star service every time! good luck in your new home!

Warm regards

Kavita