100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jul 18,2013
Jul 18,2013
4
people found
this helpful
this helpful
I moved in at 15 of march. I had no light in bedroom, all furniture listed on agreement were faulty, washing machine didnt work, dishwasher didnt work and shower was broken. Also I had to clean everything on my own, cupboards inside was black, same goes for walls in toilet and bathroom, all windows in house were cleaned with dirty cloth that I had to rube them with my hand to see good through the window, It looked like someone cleaned them with water with milk or just the same cloth he/she was cleaning floor or toilet. I was waiting over 3 months for Lettings to fix my shower. They told me they wont fix my light until they finish shower "everything in row my dear, we will fix everything no worry"
First guy came after like 2 weeks from my first call, looked on shower and left, 2nd person who came to see my shower after like 4 weeks from when I first called that that water is dropping down in hall on my stairs said its NOT a plumber/pipe work only cubic is broken and repairing pipes wont help in anyway and he left. I called Lettings after a week because non showed up to repair my shower and I told them what this guy said and what should be done. After few weeks they send me a PLUMBERS who took down all sealing on the stairs, carpet and wooden panels with out covering them to prevent dirt and scratches. He replaced PIPE! didnt even clear after them self just left me with 4h of cleaning and of course nothing was fixed! only thing I got was a lot of scratches on wooden panels and of course owner of house will cut it out of my bound. They didnt even finish and told me they will be back next day and I didnt see them anymore. After next 2 weeks they send another guys with SILICONE! of course again nothing helped. I called them again, like 10th time, and after more weeks of no hearings I went to their agency in Poulton and I spoken with lady who, next to me called Sue, working there lady who has to deal with this stuff, and told her its URGENT because a lady is well mad already. AND? non called me so after another week I went there again and the lady again called them and, because it was Saturday and non bother to work there at Saturday, she asked a guy to leave Sue message on the desk... 4 more days and NOTHING. Yesterday doors of shower felt out and I just called Council and Ill let them deal with Lettings. DISAPPOINTING!!! the worst agent I even had and I had few already. Do not recommend it to ANYONE!!! I am wonder if owner of my house had to pay for all of these fail repairs made by probably friends or family of Lettings members, just to make them some money for nothing. I am wonder who will pay for carpet and panels they scratched and who will repair stairs which are rotten from over 3 months of water dropping on them. shame... that these people still have their jobs. they do not even bother them self to call back, its lack of respect and we are making them money!
First guy came after like 2 weeks from my first call, looked on shower and left, 2nd person who came to see my shower after like 4 weeks from when I first called that that water is dropping down in hall on my stairs said its NOT a plumber/pipe work only cubic is broken and repairing pipes wont help in anyway and he left. I called Lettings after a week because non showed up to repair my shower and I told them what this guy said and what should be done. After few weeks they send me a PLUMBERS who took down all sealing on the stairs, carpet and wooden panels with out covering them to prevent dirt and scratches. He replaced PIPE! didnt even clear after them self just left me with 4h of cleaning and of course nothing was fixed! only thing I got was a lot of scratches on wooden panels and of course owner of house will cut it out of my bound. They didnt even finish and told me they will be back next day and I didnt see them anymore. After next 2 weeks they send another guys with SILICONE! of course again nothing helped. I called them again, like 10th time, and after more weeks of no hearings I went to their agency in Poulton and I spoken with lady who, next to me called Sue, working there lady who has to deal with this stuff, and told her its URGENT because a lady is well mad already. AND? non called me so after another week I went there again and the lady again called them and, because it was Saturday and non bother to work there at Saturday, she asked a guy to leave Sue message on the desk... 4 more days and NOTHING. Yesterday doors of shower felt out and I just called Council and Ill let them deal with Lettings. DISAPPOINTING!!! the worst agent I even had and I had few already. Do not recommend it to ANYONE!!! I am wonder if owner of my house had to pay for all of these fail repairs made by probably friends or family of Lettings members, just to make them some money for nothing. I am wonder who will pay for carpet and panels they scratched and who will repair stairs which are rotten from over 3 months of water dropping on them. shame... that these people still have their jobs. they do not even bother them self to call back, its lack of respect and we are making them money!
What agent could do to change your mind?
They should start respecting people who gives them work and makes them money! highly disappointing!Attached Filesnbsp;
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Latest Reviews
1st Oct 2020
reviewed by 'SUSAN'
4th Sep 2020
reviewed by 'Phoebe'
3rd May 2017
reviewed by 'Mrs'
15th Nov 2016
reviewed by 'Craig'
3rd Oct 2016
reviewed by 'David'
18th Jul 2013
reviewed by 'Disappointed'
Opening Hours
Address
Farrell Heyworth
8 Chapel Street
Poulton Le Fylde
Lancashire
FY6 7BQ
01253 886000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £375,000 | £375,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 01,2020
Oct 01,2020
2
people found
this helpful
this helpful
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, ...
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Sep 04,2020
Sep 04,2020
0
people found
this helpful
this helpful
The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. ...
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May 03,2017
May 03,2017
1
people found
this helpful
this helpful
Matthew the Manager at Poulton is very nice and helpful. However it's coming upto my 16 wk contract and NO sale evolved :-(. I have only given 2 stars purely because of the lack of feedback and communication from the office such as returning calls. Just one ...
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Comment on agent fees
Good fee deal. However irrelevant if the house isn't sold.
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Nov 15,2016
Nov 15,2016
5
people found
this helpful
this helpful
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a ...
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Nov 17, 2016
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(1)
Dear Mr Birch,
Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning.
Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you.
Please feel free to call me on 01253 886000 and ...
Oct 03,2016
Oct 03,2016
4
people found
this helpful
this helpful
Wish I had read the reviews first. Communication virtually non existant. I thought a big north west specialist would have been more on the ball, sadly not. Going to move onto IMove , seems like they have 'sold boards all over the Fylde area. FH boasted ...
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Comment on agent fees
Fees were acceptable, as were the tie in dates.
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Nov 17, 2016
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(1)
Hi David, Thanks for getting in touch. Customer service is very important to us and as a result we take all feedback very seriously. I would very much like to investigate this matter further, however without your surname or a property address I am unable to do so. If you would like to discuss this matter further please contact my colleague Matthew Hankinson - Branch Manager on 01253 886000. We'd appreciate the opportunity to follow up on your concerns.
Kind regards,
Laura Gittins
Marketi ...
Jul 18,2013
Jul 18,2013
4
people found
this helpful
this helpful
I moved in at 15 of march. I had no light in bedroom, all furniture listed on agreement were faulty, washing machine didnt work, dishwasher didnt work and shower was broken. Also I had to clean everything on my own, cupboards inside was black, same goes ...
read full review
read full review
What agent could do to change your mind?
They should start respecting people who gives them work and makes them money! highly disappointing!Attached Filesnbsp;
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
