67% lettings valuation accuracy
67% lettings fee satisfaction
Aug 16,2010
Aug 16,2010
0
people found
this helpful
this helpful
We have rented the place around 4 years and paid rent on time & settled the bills. The boiler was a problem all the 4 year period & no proper windows/doors etc, flooring not good at all (vibration even if we walk), cheap quality carpet (almost like a sack).
But even then, before vacating we cleaned the house with very good condition. Only there is a small iron mark (4 inch) on one of the room and not completely burned, just turned the color.
For this, he is refused to pay back our deposit and he wants to replace the entire carpet.
The boiler was not completely working at all for the last 2 months and he was not servicing. That is the reason I gave the notice to vacate the house.
Is there is a any way to put him in court and ask for compenstation providing poor quality house & get my deposit back as well.
Anyone suggestion is appreciated.
But even then, before vacating we cleaned the house with very good condition. Only there is a small iron mark (4 inch) on one of the room and not completely burned, just turned the color.
For this, he is refused to pay back our deposit and he wants to replace the entire carpet.
The boiler was not completely working at all for the last 2 months and he was not servicing. That is the reason I gave the notice to vacate the house.
Is there is a any way to put him in court and ask for compenstation providing poor quality house & get my deposit back as well.
Anyone suggestion is appreciated.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Feb 2020
reviewed by 'Karen'
6th Oct 2018
reviewed by 'Usman'
21st May 2018
reviewed by 'previous'
21st May 2018
reviewed by 'Gonzalo'
Opening Hours
Address
Martin & Co
21 Whitley Street
Reading
Berkshire
RG2 0EG
01189 312179
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 67% | £900 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 3 | 8 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 21,2020
Feb 21,2020
1
people found
this helpful
this helpful
Anita is great. I have been using Martin and co in Reading to rent my house for many years. Anita has lots of experience and is always very helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
Fantastic experience with Martin & Co. Reading! Both Anita and Stephen have been wonderful and have the utmost professionalism. They are always there to offer support and answer any questions. I couldn’t recommend highly enough!!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06,2018
Oct 06,2018
1
people found
this helpful
this helpful
Terrible customer service avoid if possible. Don't be mislead by person who show you property they are generally good. Its when you take property nightmare starts. If you call them for home maintenance they person who pick phone will say the property manager is not ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2018
Sep 28,2018
3
people found
this helpful
this helpful
The worst estate agent and people I've ever encountered. Incompetent and rude staff who only care about ripping you off. Avoid by all means....
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2018
May 21,2018
1
people found
this helpful
this helpful
We moved into the property nearly 3 years ago and have had a very good experience so far. Service has always been effective and friendly. Very professional and always willing to help. We highly recommend Martin & Co....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
May 21,2018
May 21,2018
2
people found
this helpful
this helpful
I can confirm that the Martin&Co Reading provides outstanding support and services to its customers. My son stayed in one of the properties managed with them. For many times I referred all types of enquirers and requests to their office specially to Ms Anita ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Apr 10,2017
Apr 10,2017
3
people found
this helpful
this helpful
The agency is not trustworthy. They are not honest. Takes money for nothing. They want to put tenants in a dirty apartment with broken windows. Lack of professionalism. Disgusting. Pictures I made the day before when I should get the keys leave no doubt about ...
read full review
read full review
Comment on agent fees
very bad
Was this helpful?
Yes
Yes
Mar 27,2017
Mar 27,2017
0
people found
this helpful
this helpful
First class comprehensive effective value for money service, many thanks Parma. I will use you next time and recommend you to my contacts....
read full review
read full review
Comment on agent fees
Excellent value for money
Was this helpful?
Yes
Yes
Aug 19,2016
Aug 19,2016
1
people found
this helpful
this helpful
Just like the other reviews, not very helpful, especially when it comes to property they don't manage directly. Not sure why the high charges if you have to chase the landlord directly for everything. Might as well charge the landlord an advert fee and stay ...
read full review
read full review
Comment on agent fees
Indifferent
Was this helpful?
Yes
Yes
Oct 15,2014
Oct 15,2014
1
people found
this helpful
this helpful
My experience with Martin & Co was so bad! There are such unprofessional people working in that office. Words cannot explain how aggressive and arrogant the boys are. Especially the 'boss'. He practically shouts at people and has no respect for any of his tenants. In ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2014
Feb 05,2014
0
people found
this helpful
this helpful
Instructed Martin & Co to advertise my property for rental purposes. Mainly dealt with Parma & Simon. Had 3 viewings organised within 2 days of which one accepted my property. The tenants have just extended their contract for another year and have to say they have been great tenants. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2012
Sep 20,2012
0
people found
this helpful
this helpful
My partner recently moved in to a property on Oxford Road, in Reading. I shall be having the displeasure of also becoming a customer of these cowboys (no, cowboys is too kind a term...amateurs perhaps) for the 6 month lease that we were naive enough ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01, 2013
View all comments
(1)
I was a landlord with a property in south reading.
I leased my property through martin&co's Whitley Street branch.
I can say with that my 12 months experience as a private landlord with parma and simon was a bad experience.
They are without doubt the most unprofessional and incompetent estate agents i have had to deal with.
They where payed to supply a fully managed lease agreement, what a joke, they cannot even manage themselves.
Even to the point where they did not forward relevant ...
Sep 20,2012
Sep 20,2012
1
people found
this helpful
this helpful
My partner viewed our flat the day after the previous tenant had moved out. Simon showed him around, and said that it would be cleaned. He also acknowledged a small ventilation problem that had caused a small amount of mould, stating it would be fixed. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2012
Feb 11,2012
5
people found
this helpful
this helpful
As soon as we signed the contract, it all went down hill! Martin &Co took no responsibility for the property. We didn't have an up to date Gas Safe certificate. When eventually the gas man did attend the property - he deemed the flu from ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2011
Oct 03,2011
1
people found
this helpful
this helpful
Unfortunately I had a similar experience to other reviewers with Martin and co. The property 'management' by Martin and co. simply did not happen, they were idle with respect to problems with the property for over a year in almost every instance. They deliberately misled ...
read full review
read full review
What agent could do to change your mind?
They could have managed the property as they were paid to do. They could have been honest with us and gained our trust.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 16,2010
Aug 16,2010
0
people found
this helpful
this helpful
We have rented the place around 4 years and paid rent on time & settled the bills. The boiler was a problem all the 4 year period & no proper windows/doors etc, flooring not good at all (vibration even if we walk), cheap quality carpet (almost like a ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
