100% sales valuation accuracy
67% sales fee satisfaction
Jul 15,2013
Jul 15,2013
2
people found
this helpful
this helpful
I needed to sell my property quickly to ensure that I was able to purchase another property. John D'Aguir and his team acted very quickly in visiting my property and getting it on the market and finding suitable people to view. This resulted in a sale in less than 1 week. We mostly dealt with James Shepard for all our questions/queries during this process and he always returned prompt answers and was always very professional and polite. It is good to see this level of customer service.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
19th May 2017
reviewed by 'Fighting'
2nd Dec 2013
reviewed by 'Gill'
25th Oct 2013
reviewed by 'Mrs'
18th Oct 2013
reviewed by 'kim'
Opening Hours
Address
Wards
Walderslade Centre, Walderslade Road
Walderslade,Chatham
Kent
ME5 9LR
Sales 01634 865661 | Lettings 01634 921
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 22 | 1 | 5 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 11,2021
Jun 11,2021
0
people found
this helpful
this helpful
My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no issues and within two weeks. They were very helpful and assisted us to the end....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2021
Jun 11,2021
0
people found
this helpful
this helpful
We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They sold our property within two weeks.
Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2017
May 19,2017
10
people found
this helpful
this helpful
Despite lying and breaking their contract they are still trying to extort money from us with blatant lies. Fortunately we have phone records etc and are now seriously considering involving the police. Do not use this company. They will do whatever they think a large ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Dec 02,2013
Dec 02,2013
0
people found
this helpful
this helpful
After a bumpy start Wards really pulled out all the stops to get our property sold. Katie Hayes especially did a fab job, always keeping us informed and giving us the feedback we craved. I would highly recommend Wards in Walderslade, and if you do ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05, 2013
View all comments
(1)
Dear Gill, thank you for your lovely feedback regarding Katie and our Walderslade office. Happy customers are so important to us all. I am sorry to hear you had a bumpy start but pleased Katie looked after you well and went the extra mile for you. If we can be of any further help in the future, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Oct 25,2013
Oct 25,2013
0
people found
this helpful
this helpful
James was very clear in explaining everything to us. He was always available to see us or to speak on the telephone should we have a query. Kim was very good in keeping us informed on the position of sale. The whole team was very ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2013
View all comments
(1)
Dear Mrs Yard, thank you for taking the time to post some feedback regarding the service you received from James and Kim at our Walderslade office. Keeping buyers and sellers updated and helping them through the process is of the utmost important to the team and they will be pleased they were able to reduce the stress that this process can cause on occasions. if we can help again in the future, please do not hesitate to call. Kind regards, Sam Dalton, Ward & Partners, Group Partner ...
Oct 18,2013
Oct 18,2013
0
people found
this helpful
this helpful
kim was our sales progressor. she was very friendly and went out of her way to help us as much as she could. she always kept us updated and returned ours calls when she said she would. she even gave us her mobile number and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2013
Sep 10,2013
1
people found
this helpful
this helpful
James, Kate, Ali, Laura & Kim formed a great team that set up and expedited the sale of this property in a very professional manner. The whole team were sensitive to the needs of the elderly owner and helped to manage the transition. We have no ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10, 2013
View all comments
(1)
Hello! Thank you for your terrific feedback regarding our sales and progressing team at Walderslade office. They will be so pleased to hear you were happy with the service and would love to serve you, your family, friends in the future! Warm regards, Sam Dalton, Group Partner, Ward & Partners ...
Aug 23,2013
Aug 23,2013
0
people found
this helpful
this helpful
A very attentive professional service from Katie and Colin. They took time to make us feel welcome to the area and we felt valued customers.
I wasn't sure if we could get a mortgage but Colin put us at ease and the mortgage application and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2013
Aug 16,2013
2
people found
this helpful
this helpful
A very attentive professional service from Katie and Colin. They took time to make us feel welcome to the area and we felt valued customers.
I wasn't sure if we could get a mortgage but Colin put us at ease and the mortgage application and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19, 2013
View all comments
(1)
Dear Mark & Sonia, thank you for generous comments regarding the attentive and professional service you experienced from Katie & Colin at our Walderslade office. How disheartening to find the offer on your first home fell through, however, I always believe everything happens for a reason, and I am confident this new home is 'the one!' We pride ourselves on our team work and communication skills, both in our offices and in an our group, we don't always get it right but I am so pleased we delivere ...
Aug 11,2013
Aug 11,2013
1
people found
this helpful
this helpful
My property was sold very quickly, enabling me to purchase the property I wanted. All transactions were very efficient from start to finish from the estate agents office. I was able to arrange my mortgage through Wards and use the chain of solicitors recommended which ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12, 2013
View all comments
(1)
Dear "Yes", thank you for taking the time to write some feedback about the service you have received from the team at our Walderslade office. I am delighted to hear your transactions were efficient from start to finish, I definitely believe this is because you chose to use all the services we offer and keep it under one roof. This makes it much easier for us to keep in contasct with all the necessary parties on your behalf thus making the whole process much smoother. We are fortunate to have 2 e ...
Aug 08,2013
Aug 08,2013
2
people found
this helpful
this helpful
Ward and Partners sold our property after only being on the market for 1 week after failed attempts with other agents, not being our first choice of agent at the time we now are so pleased we used them, the staff went above and beyond the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09, 2013
View all comments
(1)
Dear P Oliver, thank you for your fantastic feedback regarding our team at the Walderslade office. I am really pleased to hear they were able to sell your home in 1 week which is not an easy feat when a property has been on the market with other agents prior. Customers always seem to think there must be something wrong with the property, which is rarely the case, its usually a combination of poor advertising, not spending enough money on the marketing and lack of interest by the sales team. I am ...
Aug 06,2013
Aug 06,2013
2
people found
this helpful
this helpful
I found Ward & Partners at Walderslade excellent, especially Katie, Kimberley and James. The communication was very good. They kept me informed as to what was happening with my property whilst selling it. They got me lots of viewings and 2 offers!! Nothing was too much trouble. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06, 2013
View all comments
(1)
Dear Kerry, thank you for your honest feedback regarding Katie, Kimberly and James at our Warderslade office. I am pleased to hear they kept you informed whilst selling your home, and even more pleased to hear you had lots of viewings and 2 offers. Good luck for the future and if we can do anything more for you, please do not hesitate to call! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 25,2013
Jul 25,2013
3
people found
this helpful
this helpful
I found the staff at the Walderslade branch to be helpful and polite. All members of the team were very efficient with answering queries via telephone, email and in person at all times. James Shepherd particularly went out of his way at all stages to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 25, 2013
View all comments
(1)
Dear Gemma, thank you so much for your feedback regarding our Walderslade office, in particular James and Kimberly. Their aim is to try and make the moving process as easy as smooth as possible and I am really pleased James looked after you. Thank you for your custom and we all look forward to helping you again in the future! Kind regards Sam Dalton, Group Partners, Ward & Partners ...
Jul 22,2013
Jul 22,2013
3
people found
this helpful
this helpful
Overall my experience with Ward and Partners was very positive. Katie Hayes was an absolute pleasure to deal with. She always kept me informed and was extremely helpful at dealing with all my viewings and bookings and followed up with feedback sessions and emails very ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24, 2013
View all comments
(1)
Dear Sam, Thank you for taking the time to give some feedback on the service you have received from our Walderslade team, in particular Katie and James. I was delighted to hear you found them both very helpful and disheartened you felt if James was push at times. It is always a delicate line between being enthusiastic and passionate about what we do and the services we offer and coming across as pushy. I am sorry you felt that way and will give your feedback to James so we can learn to make ou ...
Jul 15,2013
Jul 15,2013
2
people found
this helpful
this helpful
I needed to sell my property quickly to ensure that I was able to purchase another property. John D'Aguir and his team acted very quickly in visiting my property and getting it on the market and finding suitable people to view. This resulted in a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear Derek,
Thank you taking the time to give us some feedback on the service you have received from our Warderslade office and in particular John D'Aguiar and James Shepherd. I was so pleased to hear they listened to your needs and were able to sell your home quickly to enable you purchase your next home. A sale in less than a week is great news in this market and I am delighted they looked after you well. If we can be of any further assistance to you or your family please do not hesitate to l ...
Jul 13,2013
Jul 13,2013
2
people found
this helpful
this helpful
The staff were really helpful and put me at ease especially as selling a house can be stressfull if you dont know about these things. The 2 members of staff were very polite and nothing was too much trouble...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear Kay,
Thank you very much in taking some of your precious time to offer some feedback on how our Walderslade staff looked after you when selling your home. Selling a home is stressful, and I appreciate as agents that do this daily we do not always understand just how stressful it can be, so I am over the moon they were able to make the process easier for you. I would really love to know the 2 members of staff you dealt with so I can telephone them personally to offer them my thanks and enc ...
Jul 11,2013
Jul 11,2013
2
people found
this helpful
this helpful
We are really pleased that we sold our home through Ward and Partners. The service that we received was fantastic, nothing was ever a problem and I believe that everything was dealt with in a very profession although still personal manner.
Ali and Kimberly were ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear Tammy!
Thank you! I have just returned from holiday, and was over the moon to read your fantastic feedback regarding our Warderslade team, particularly your commentsregarding Ali and Kimberly. They are a very self critical bunch and always eager to please and help sellers as much as possible achieve their goals. They will be so pleased they helped! Good luck and please do not hesitate to contact us if we can help any further, kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 10,2013
Jul 10,2013
2
people found
this helpful
this helpful
Ward & partners delivered on their promise to sell our property quickly. We put our trust in them as the no 1 estate agents in our area, they delivered and we couldn't be happier....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear Daren,
Thank you for taking the time to comment on the service you have had from our Warderslade team. They rarely like like to promise customers unless they are are 100% certain they can deliver what their customers are after, and I am so pleased they delivered to you! Good luck, and please do not hesitate to contact us again if we can be of any further help, no matter how small, kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 10,2013
Jul 10,2013
2
people found
this helpful
this helpful
Marketing good. Got a buyer very quickly. Kept me up to date and informed of their progress. Friendly staff always happy to help....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear David,
Thank you for regarding your comments regarding our Walderslade office. They will be really pleased you took the time to give them some feedback as to how they looked after you. They are always trying to look for new ways to further improve their customer service, and they will be delighted to hear they made the selling process for their seller that bit easier. Good luck for the future, and only hope we can be of assistance again n the future. Kind regards Sam Dalton, Group Partner ...
Jul 09,2013
Jul 09,2013
2
people found
this helpful
this helpful
Give 100% in selling the property nothing was ever too much trouble great contact from wards with viewers and there feedback will use them again if I ever sell again....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear Mrs Read/Robinson,
Thank you! Your kind comments have been well received by Team Walderslade! They hope they can be of be of assistance again to you again and wish you all the best for the future! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 09,2013
Jul 09,2013
2
people found
this helpful
this helpful
This is the second time we have used Ward & Partners to sell our home. The methods have changed in that they used to promote selling within a range and now sell to a fixed priced policy. Both methods have proven to be succesful. The staff ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09, 2013
View all comments
(1)
Dear Gordon, hope you are well and sorry for not thanking you sooner for your honest feedback regarding our team at Walderslade. It is great to hear you have received such great service from all the team and a pleasure to hear they marketed your home really well, achieving you a good price and in a quick timescale. We all look forward to serving you again and would all like to thank you for your custom. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 08,2013
Jul 08,2013
2
people found
this helpful
this helpful
The facts - signed up with Ward & Partners on the Thursday, house sold for asking price on the Monday. Can't ask for anything better than that.
Whole sales process was straight forward, James or Ali were always available at the end of a phone and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Kate! Amazing! I am grinning from ear to ear! Asking price achieved so quickly, in this market, great news! Congratulations! I am also pleased to hear that James and Ali were always available to help. I am sorry you felt our Mortgage Advisor was aggressive and rude and will address that with him. He is so passionate and knowledgeable about what he does that sometimes it gets the better of him and I am sorry for that. Good luck in the future and remember, we are only a call away if we can help ag ...
Jul 08,2013
Jul 08,2013
3
people found
this helpful
this helpful
A massive pat on the back to all of the staff members at the Chatham Walderslade branch, a 5 star service would highly recommend to friends and family. A very smooth easy transaction from start to finish with our house move. Keep up the good work ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15, 2013
View all comments
(1)
Dear Mr & Mrs Simmons,
Thank you for your feedback regading our Warderslade team, especially JD and James. As the Manager and assistant Manager I know customer happiness is of the utmost importance to them and they will be so pleased they were able to make the transaction so smooth for you. Please do not hesitate to contact us again if we can be of any further help, we will be only delighted to help. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 04,2013
Jul 04,2013
2
people found
this helpful
this helpful
The Agents professionalism and hard work managed to sell my house in 24 hours! This enabled me to purchase my dream home. Their efforts were excellent and would recommend their services to anyone looking to move....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06, 2013
View all comments
(1)
Dear Kate, thank your kind feedback regarding our Walderslade office. I am so delighted to hear they found your dream home! Thank you for your custom and we look forward to serving you again in the future, plus your family & friends! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jun 01,2013
Jun 01,2013
3
people found
this helpful
this helpful
James was very professional in his dealings with us. he always arrived at the agreed time.
The information provided for prospective buyers was well presented and provoked a lot of interest in the property.
We were given feedback from all viewings and overall we were ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16, 2013
View all comments
(1)
Hi Anne,
Thank you for taking the time to give us some feedback on the service you have received from our Walderslade branch, and in particular James. I am pleased they kept you updated and were able to sell your home in a relatively quick timescale. Hopefully we can he you move again when the time comes.
Kind regards
Sam Dalton, Group Partner, Ward & Partners ...
May 23,2013
May 23,2013
2
people found
this helpful
this helpful
We sold our house in the february of this year with wards they are very happy to help in the beginning like getting your house on the market . Having people come round to view althou they were sending people round that had already put offers ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28, 2013
View all comments
(2)
Hi Samantha, I have checked our database and cannot find you registered, please contact me at [email protected] as I would like to help and look further into your concerns. Thank you Sam Dalton ...
Apr 26,2013
Apr 26,2013
4
people found
this helpful
this helpful
I recently purchased a property through Ward & Partners (Walderslade branch)
I was very happy with the whole process from start to finish.
Communication is what's important to me and I was always kept informed of any progress/changes etc at all stages.
When I went ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16, 2013
View all comments
(1)
Dear Elena,
Thank you for your great feedback regarding James and the team at Walderslade. I know they will be pleased to hear they looked after you and kept you informed of changes and updates when buying your dream home. If we can be of any help again, please do not hesitate to call, in the meantime I hope you are very happy in your new home.
Kind regards
Sam Dalton, Group Partner, Ward and Partners ...
Apr 10,2013
Apr 10,2013
5
people found
this helpful
this helpful
I purchased my first property through Ward & Partners Walderslade and felt that the customer service and expertises shown by their staff was excellent, as this was my first purchase I had very little knowledge of purchasing a property but was made to feel completely at ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2013
Apr 10,2013
5
people found
this helpful
this helpful
James proposed a number of suitable properties and I have bought one and am making an offer for another. I also bought a third, earlier property from the Walderslade branch. They are proactive and the properties are of better quality than many I've seen....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2012
Aug 15,2012
20
people found
this helpful
this helpful
I sold my house with Ward and Partners due to the friendly, professional, reliable staff and excellent marketing tools, the fees were competitive too with what was offered,compared with other agents. You pay for what you get. I made the right choice as they ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you taking the time to give us some feedback on the service you have received from our Warderslade office and in particular John D'Aguiar and James Shepherd. I was so pleased to hear they listened to your needs and were able to sell your home quickly to enable you purchase your next home. A sale in less than a week is great news in this market and I am delighted they looked after you well. If we can be of any further assistance to you or your family please do not hesitate to let us know, no matter what. Kind regards Sam Dalton, Group Partner, Ward & Partners