Manchester, M1
4.2/5, 180 reviews
78% recommended
93% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
85% lettings fee satisfaction
Estate Agents & Property Management in Manchester | philipjames.co.uk

“I rented a Phillip James property with a friend. On ......”

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Jul 14,2013
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By: 'unhappycustomer'
Jul 14,2013
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I rented a Phillip James property with a friend. On viewing properties, I have to say Phillip James were very accommodating and very easy to get in touch with. They appeared professional, competent, friendly and before moving into a property I had no reason to expect that they weren't a very professional and competent letting agency. However, after finding a property and signing the tenancy agreement unfortunately 5 star service depreciated at an alarming rate.

To list a few problems we had;

- We were told on viewing the property that we would be allocated a parking space in the underground parking facilities of the complex. We however never received a fob, and on phoning Philip James we were then told that this had never been part of the tenancy agreement. I was forced to park illegally in the property for 2 weeks as the day after moving in I went on holiday. Philip James refused to even acknowledge the mistake on their part, and would not even help to rectify the issue. I ended up having to leave my car parked illegally for 2 weeks and to arrange legal parking while on holiday on another continent.

- Phillip James property management were hard to get hold of, and on getting hold of them, appeared pretty clueless. One example was that our first electricity bill was massively overcharged, and on contacting Phillip James to ask the simplest of questions i.e; for previous readings, where the electricity meter was located (we were in a large complex) I was met with no answers, confusion and a sense of complete disinterest from Phillip James.

- On moving out of the property, Phillip James with held our deposit for 6 months. After a long and tedious battle, where Philip James clearly did not wish to return our deposit money, we received a cheque. All of our final bills were paid up and the property was left cleaner then we had entered it. The only thing left was a small box of items I had forgot to throw in the rubbish. We however received a letter from Phillip James asking us to pay an extortionate amount for them to supposedly clean the property, including cleaning the carpets (which I had professionally cleaned 3 days before moving out as this was listed in the tenancy agreement for when moving out of the property).


These are only a few of the issues we encountered. To sum up though, Philip James are great and will treat you in the best possible way while showing you properties. Just don't expect them to help in the slightest after you've signed the dotted line, they have your cash and that's all the company cares for.
What agent could do to change your mind?
Philip James would have to majorly improve their customer services before I ever considered even viewing a property listed by them in the future.
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By: Management at Philip James
Aug 30, 2013
1) The property was not advertised with parking and that is why it did not appear in the tenancy agreement.
2) Our maintenance software allows us to recall a previous meter reading within seconds and we also hold details of where the meters are in the blocks. We apologise if this tenant feels that we have not answered her queries but as this information is so easily available to our staff we are surprised that they didn't provide this immediately. Obviously the readings were provided to her as she had her electricity bill corrected.
3) All deposits are returned within 10 days of us receiving proof that the utility bills are paid or the suppliers have a forwarding address for the tenant, as is clearly stated in our tenancy agreement and Move Out letter. If the tenant does not agree with any deductions from their deposit they are encouraged to take their complaint to TDS. No-one waits 6 months for the return of their deposit.
4) This is where we believe that this tenant has put her review against the wrong Letting Agent. We do not ask for carpets to be professionally cleaned in the tenancy agreement.

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Latest Reviews

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Featured Review
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reviewed by 'Ammour'
“Professional, very good reputation, friendly attitue, trustable but a little hard to be contacted...”
15th Nov 2024
reviewed by 'Abdullah'
“Mostly great service and was very happy with the communication. Special thanks to Karolina Jerzykowska and Daniel for helping me ......”
6th Nov 2024
reviewed by 'Precious'
“Great job from the team Staff has been helpful in the renting process...”
6th Nov 2024
reviewed by 'Vivien'
“I like it, it's a lovely place I want to....”
6th Nov 2024
reviewed by 'Imogen'
“Titu was very helpful with all my question re my viewing today - made the process very easy!...”
5th Nov 2024
reviewed by 'Nida'
“Titu was extremely friendly and helpful. We thoroughly enjoyed viewing the properties with him. He explained things clearly and was ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Philip James Partnership
Ground Floor, Oxid House, 78 Newton Street
Manchester
Greater Manchester
M1 1AL
0161 828 8200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 100% £73,000 £350,000
Lettings 91% 85% £450 £1,475
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 2 77 28 12 1 16 1 2 8
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Manchester, M1
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Featured Review
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“Professional, very good reputation, friendly ......”

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Nov 02,2024
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Professional, very good reputation, friendly attitue, trustable but a little hard to be contacted...
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Dear Ammour. Thank you for your kind words and for highlighting our professionalism and friendly approach! We’re committed to being as accessible as possible, and we apologize if reaching us was challenging at times. Your feedback is valuable, and we’ll work on improving our responsiveness. Kind Regards: The Philip James Team ...

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Nov 15,2024
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Mostly great service and was very happy with the communication. Special thanks to Karolina Jerzykowska and Daniel for helping me to find property....
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“I like it, it's a lovely place I want to....”

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Nov 06,2024
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I like it, it's a lovely place I want to....
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Dear Vivien Thank you for your feedback! We're so glad to hear that you love the place. If you have any questions or need further assistance, feel free to reach out! Kind Regards: The Philip James Team ...

“Helpful team...”

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Nov 06,2024
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Titu was very helpful with all my question re my viewing today - made the process very easy!...
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Dear Imogen Thank you for your kind review! We're glad to hear that Titu was able to assist with all your questions and made the viewing process easy for you. We appreciate your feedback and are happy to have been of help! Kind Regards: The Philip James Team ...

“Great job from the team Staff has been helpf......”

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Nov 06,2024
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Great job from the team Staff has been helpful in the renting process...
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Nov 08, 2024
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Dear Precious Thank you for your positive review. We're so glad to hear that our team was helpful throughout the renting process. We appreciate your feedback and are here if you need any further assistance! Kind Regards: The Philip James Team ...

“Titu was extremely friendly and helpful. We t......”

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By: 'Nida'
Nov 05,2024
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Titu was extremely friendly and helpful. We thoroughly enjoyed viewing the properties with him. He explained things clearly and was very diligent in ensuring my requests/queries were answered/addressed. I wanted to give Titu a five star rating. However, this link doesn't allow prospective ...
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Dear Nida Thank you so much for your wonderful feedback! We're delighted to hear that Titu made your property viewings enjoyable and was thorough in addressing all your questions. We apologize for any limitations in the rating system and truly appreciate your intent to give Titu five stars—your satisfaction means the world to us! Kind Regards: The Philip James Team ...

“Titu was very polite, friendly, & enthusiasti......”

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By: 'Michael'
Nov 05,2024
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Titu was very polite, friendly, & enthusiastic when showing Dylan & myself around 37 Barlow Moor Court. He was very knowledgeable about the property itself & the local area....
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Nov 08, 2024
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Dear Michael Thank you for your kind review! We're so glad to hear that Titu provided a polite, friendly, and enthusiastic experience during your viewing. It's great to know he was able to share his knowledge of both the property and the local area. We appreciate your feedback! Kind Regards: The Philip James Team ...

“Great!...”

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Nov 05,2024
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Titu was really great! On time, friendly and really helpful....
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Dear Ryan Thank you for your positive feedback! We're so glad to hear that Titu made a great impression with his punctuality, friendliness, and helpfulness. We truly appreciate your kind words! Kind Regards: The Philip James Team ...

“Friendly Showing...”

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By: 'Jordan'
Nov 05,2024
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Great showing by Titu, made us feel welcome and answered any questions we had. Thanks for the help!...
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Nov 08, 2024
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Dear Jordan Thank you for your great review! We're thrilled to hear that Titu made you feel welcome and was able to answer all your questions. We appreciate your feedback Kind Regards: The Philip James Team ...

“Incredibly fast, friendly service. We were gi......”

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By: 'TJ'
Nov 05,2024
0 people found
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Incredibly fast, friendly service. We were given lot's of helpful advice about the application process and talked through every aspect over the phone. What would have otherwise been a daunting task was made simple and comfortable....
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Nov 08, 2024
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Dear Tia Thank you for your wonderful feedback! We’re so glad to hear that our service made the application process simple and comfortable for you. It’s great to know that the helpful advice and clear communication helped ease what could have been a daunting task. We appreciate your kind words! Kind Regards: The Philip James Team ...

“So far so good! Karolina and Titu have been r......”

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By: 'Lily Nguyen'
Nov 04,2024
0 people found
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So far so good! Karolina and Titu have been really helpful with securing a flat for us, and keeping us informed along the way. We didn't have a good experience with the previous agency, so it's refreshing to see a change....
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Nov 08, 2024
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Dear Lily Thank you for your kind words! We're thrilled to hear that Karolina and Titu have made your experience smooth and reassuring. It’s wonderful to know we could bring a positive change after your previous experience. Kind Regards: The Philip James Team ...

“Really easy process, friendly and relaxed dea......”

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Oct 30,2024
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By: 'Stuart'
Oct 30,2024
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Really easy process, friendly and relaxed dealings. No pressure and helpful with my many questions....
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Nov 01, 2024
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Dear Stuart Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our team could help with all your questions in a friendly, relaxed way. We're always here to make things as smooth and pressure-free as possible. Thanks again for sharing your experience! Kind Regards: The Philip James Team ...

“Very quick and easy viewing, Titu was very he......”

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By: 'Demi'
Oct 24,2024
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Very quick and easy viewing, Titu was very helpful and friendly:)...
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Oct 25, 2024
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Dear Demi Thank you for your feedback! We’re thrilled to hear that Titu made the viewing experience quick and easy for you. It’s fantastic to know he was helpful and friendly throughout. If you have any further questions or need assistance, feel free to reach out. Kind Regards: The Philip James Team ...

“Titu was really friendly and professional. He......”

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Oct 21,2024
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By: 'Ged'
Oct 21,2024
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Titu was really friendly and professional. He even gave tips on potential interior design of the application was approved....
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Oct 25, 2024
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Dear Ged Thank you for the wonderful review! We're delighted to hear that Titu made such a positive impression with his friendly and professional approach. It’s great that he could offer some interior design tips as well—that’s going above and beyond! We’ll be sure to pass on your kind words. If you need any further assistance, don’t hesitate to reach out! Kind Regards: The Philip James Team ...

“Great viewing, friendly and welcoming experie......”

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Oct 19,2024
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By: 'Cory'
Oct 19,2024
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Great viewing, friendly and welcoming experience. A lot better than a lot of other viewings....
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Oct 25, 2024
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Dear Cory Thank you so much for your review. We're thrilled to hear that you enjoyed the viewing experience and felt welcomed. We aim to make every viewing as friendly and smooth as possible, so it’s wonderful to know we’ve met your expectations. If you need any further assistance, please feel free to reach out! Kind Regards: The Philip James Team ...

“Good experience the service is very good, att......”

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Oct 16,2024
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By: 'Akinpelu'
Oct 16,2024
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Good experience the service is very good, attend very well to question a proper explanation about the property....
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Oct 18, 2024
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Dear Akinpelu Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Providing clear explanations and answering questions thoroughly is important to us, and we're glad we could assist you well. If you need anything else, please don’t hesitate to reach out! Kind Regards: The Philip James Team ...

“We are happy with the service, please keep it......”

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Oct 09,2024
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By: 'Precious'
Oct 09,2024
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We are happy with the service, please keep it up....
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Oct 11, 2024
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Dear Precious Thank you for your wonderful feedback! We're delighted to hear that you're happy with our service. Kind Regards: The Philip James Team ...

“Great Experience. Got detailed overview about......”

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By: 'Yash'
Oct 09,2024
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Great Experience. Got detailed overview about everything. Liked the property....
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Oct 09, 2024
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Dear Vanshika Thank you for your review! We're glad you had a great experience and found the property overview helpful. If you have any further questions or need assistance, feel free to reach out! Kind Regards: The Philip James team ...

“Titu was incredibly helpful, he showed us rou......”

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By: 'Stu'
Oct 08,2024
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Titu was incredibly helpful, he showed us round three properties today, answered all the questions we asked and when a question was asked he didn’t know he went out of his way to discuss with the building manager, on top of that he reached ...
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Oct 09, 2024
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Dear Stuart Thank you for your fantastic review! We're thrilled to hear that Titu went above and beyond to assist you, from answering your questions to following up and helping with the application process. We’re glad he made your experience so smooth and efficient. If you need anything further, feel free to reach out! Kind Regards: The Philip James Team ...

“Excellent and professional showing...”

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By: 'Liam Atkin'
Oct 08,2024
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Excellent and professional Titu offered great information regarding the studio apartments...
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Oct 09, 2024
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Dear Liam Thank you for your feedback! We're pleased to hear that Titu provided excellent and professional service, along with helpful information about the studio apartments. If you need any further assistance, don’t hesitate to reach out! Kind Regards: The Philip James Team ...

“The agent was helpful and decent. Gave a good......”

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Oct 01,2024
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By: 'Kunal Bhattacharya'
Oct 01,2024
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The agent was helpful and decent. Gave a good view of the property really appreciate the service....
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Oct 04, 2024
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Dear Kunal Thank you so much for your kind feedback! We're thrilled to hear that you found our agent helpful and appreciated the service. It’s great to know that the property viewing met your expectations. If you need any further assistance, don’t hesitate to reach out Kind Regards: The Philip James Team ...

“Viewings...”

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Sep 27,2024
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By: 'Dion D'Mello'
Sep 27,2024
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Titu was very helpful in assisting me find the place, was punctual and accommodating, allowing me to take my time to see the places. Hes big reason I submitted the form for one of the places...
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By: Janita
Oct 03, 2024
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Dear Dion Thank you so much for your kind words! We're thrilled to hear that Titu was able to provide you with such a positive experience. It's great that he was helpful, punctual, and accommodating throughout the process, and we're glad to know he made such a positive impact on your decision. We'll be sure to pass along your feedback to Titu. Kind Regards: The Philip James Team ...

“Real professional. Very nice and friendly pe......”

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By: 'Mykyta'
Sep 27,2024
0 people found
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Real professional. Very nice and friendly person. I've got all the information I needed and found a perfect place, thank you!...
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Oct 03, 2024
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Dear Mykyta Thank you so much for your wonderful review! We're delighted to hear that you found the perfect place and that our team was able to provide all the information you needed. It's fantastic to know that the experience was both professional and friendly. If you ever need anything else, we're here to help. Kind Regards: The Philip James Team ...

“Myself and my partner had a viewing this afte......”

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By: 'Aidan'
Sep 27,2024
0 people found
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Myself and my partner had a viewing this afternoon with Titu at Disbury Gate, and had a great experience. We've been looking for a flat for a few weeks now, and this was definitely the most positive experience we have had so far. Titu was ...
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Oct 03, 2024
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Dear Aidan Thank you for your fantastic feedback! We're thrilled to hear that you and your partner had such a positive experience with Titu at Disbury Gate. It's great to know that he was able to answer all your questions and that the quality of the information provided gave you the confidence to apply for both flats. We appreciate your kind words and are glad you found the viewing so helpful. Kind Regards: The Philip James Team ...

“It was an amazing experience. He is very kind......”

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Sep 22,2024
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By: 'Fiza'
Sep 22,2024
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It was an amazing experience. He is very kind and calm person, showed us around and told us further steps for application. Highly recommend him....
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Sep 27, 2024
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Dear Fiza Thank you for your wonderful review! We're so glad to hear that you had an amazing experience and found our agent kind and helpful. It’s great to know that you felt well-guided through the process. Your recommendation means a lot to us! If you need any further assistance, we’re always here to help. Kind Regards: The Philip James Team ...

“Flat viewing experience...”

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Sep 21,2024
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By: 'Chris'
Sep 21,2024
0 people found
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Had a viewing with Titu, he was really friendly, flat was lovely and the application process was fast as I was sent the form immediately! Good experience...
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Sep 27, 2024
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Dear Christina Thank you for your fantastic review! We're delighted to hear that you had a great experience with Titu and that the process was smooth and efficient. We aim to make everything as seamless as possible, and we're glad you found the flat to your liking. If you need any further assistance, feel free to reach out. Kind Regards: The Philip James Team ...

“Agent was professional and knowledgeable, pro......”

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By: 'Namita'
Sep 20,2024
0 people found
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Agent was professional and knowledgeable, providing a thorough tour of the property. All my questions were clearly answered. Overall, the experience was smooth and pleasant....
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Sep 27, 2024
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Dear Namita Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a smooth and pleasant experience with our agent. We strive to provide professional and knowledgeable service, and we’re glad to know we met your expectations. Kind Regards: The Philip James Team ...

“Great! Titu is professional, he knows the fla......”

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Sep 18,2024
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By: 'Cindy'
Sep 18,2024
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Great! Titu is professional, he knows the flat details well and answered my questions clearly....
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Sep 20, 2024
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Dear Cindy Thank you for your positive feedback! We're glad to hear that Titu's professionalism and knowledge made a great impression. It's important to us that all your questions are answered clearly. Kind Regards: The Philip James Team ...

“Very professional and timely. Confirmed my av......”

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By: 'Abhi'
Sep 17,2024
0 people found
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Very professional and timely. Confirmed my availability on the day of the viewing. Willing to answer any questions about the property. Friendly demeanor....
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Sep 20, 2024
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Dear Abhinav Thank you for your positive feedback! We're glad to hear that you found the service professional and timely. Ensuring clear communication and being available to answer any questions is important to us Kind Regards: The Philip James Team ...

“Viewing Experience...”

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By: 'Jithin'
Sep 17,2024
0 people found
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The viewing experience was hassle free. Titu was very friendly and allowed us to view the property at peace....
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Sep 20, 2024
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Dear Jithin Thank you for your great feedback! We're happy to hear that your viewing experience was smooth and hassle-free. Titu will be delighted to know that you appreciated his friendly approach. We're here to help if you have any further questions! Kind Regards: The Philip James Team ...
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Tenant Fees

Early Termination

Early Termination:
If a tenant requests to terminate their tenancy agreement prior to the tenancy end date, an administration fee as standard of £780 including vat (£650 + vat) will be payable, this amount will never be more than the remaining rent due on the contract (For example, if there is only 2 months left on your contract and the rent is £300 a month then the fee will be amended).
Philip James do not charge tenancy administration or agency fees to tenants who wish to renew their tenancy, in line with the tenant fees act 2019.
Philip James reserves the right to amend the schedule of fees upon providing reasonable notice in writing.

Last updated on 03/06/2019, 3:24 PM by Lindsay Robinson | Marketing Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:07 AM 10/01/2022 by allAgents

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