67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jul 13,2013
Jul 13,2013
5
people found
this helpful
this helpful
My experience with yourmove has been appalling unless they are trying to get money out of me and suddenly they become ever so inefficient. The fees are ridiculous and the customer service would get an employee sacked within any other industry. I've lived in the property two years, in this time they have failed to inform me the flat I was renting was up for sale, or that matter, their own central branch, until I got a call telling me someone was due for a viewing. They increased my rent but informed me too late which meant I was in arrears, I then phoned them up and payed over the phone only for them not to not properly process the payment and then duly sent me a letter saying I was in arrears and this would go on my record!. My faulty washing machine and shower have not been fixed for a year and a half. They send threatening letters to me regarding non correspondence when it turns out they hadn't sent me correspondence in the first place... Shal I go on?. Yes I am bitter, but looking at the other comments here it seems I'm not a disgruntled maniac. D not use this company.
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Latest Reviews
10th Nov 2023
reviewed by 'Julie Down'
2nd Feb 2022
reviewed by 'Kirsty'
16th Jan 2020
reviewed by 'Mrs'
13th Jan 2020
reviewed by 'E'
13th Jul 2013
reviewed by 'Ben'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £145,000 | £450,000 |
| Lettings | 100% | 99% | £385 | £385 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 10,2023
Nov 10,2023
0
people found
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We recently purchased our new home through YourMove. Karen was super helpful and professional throughout the process. Amelia initially showed us around and was knowledgeable about the property when we were throwing questions at her. All in all a great experience purchasing through the team ...
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Feb 21,2022
Feb 21,2022
0
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Your Move Goole, sold 2 family homes for us within 12 months. From the initial enquiry with Karen and the subsequent valuations from Elliott we never looked back, they are totally dependable, offer real world sale price expectations, are completely professional throughout and reassuringly they gave us ...
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Feb 02,2022
Feb 02,2022
9
people found
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this helpful
In February 2021 I asked Your Move as well as other estate agents to value my previous home in preparation for sale.
Elliott Marsham, the Goole branch manager, came complete with printed graphs and numbers showing how they sold the most houses in the quickest time, ...
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Jan 16,2020
Jan 16,2020
0
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Fantastic customer service from mel and karen today what a credit to your move goole. They go above and beyond....
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Jan 13,2020
Jan 13,2020
2
people found
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this helpful
Amazing Estate with loads of knowledge we selling our family home. Thank you Karen and Mel for all your hard work....
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Jul 13,2013
Jul 13,2013
5
people found
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this helpful
My experience with yourmove has been appalling unless they are trying to get money out of me and suddenly they become ever so inefficient. The fees are ridiculous and the customer service would get an employee sacked within any other industry. I've lived in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 3:50 PM 15/12/2015 by allAgents
