Gould & Harrison
Ashford, TN24
4.8/5, 86 reviews
95% recommended
100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“My dealings with this agency have been been most unpleasant ......”

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Jul 13,2013
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By: 'A'
Jul 13,2013
3 people found
this helpful
My dealings with this agency have been been most unpleasant with the exception of one member of staff (Jo).

We were interested in buying a known property and keen to view it before making an offer. As a cash buyer we hoped that our interest was seen as genuine and attractive attractive to the vendor.

The two gentleman (both called Nigel) were rude, impolite and treated me like an inconvenience. Phone calls were never returned so I had to chase up for updates and a viewing - which never came. At the end of phone calls both men would put the phone down whilst I was still talking and signing off.

The final straw was when I was told that the vendor had decided not to sell. I obviously was disheartened by this and was curious to understand why as I understood that they wanted to sell as as they were moving away away from the area (investment property). His reply was "well you have had 6 months to make an offer". I was gobsmacked by this comment. He then put the phone down on me.

I work in sales this should have been his cue to say "we have other properties like this...let's see what we can do for you". But no - nothing. I wouldn't have accepted anyway based on my experience. I am still searching for a property but I won't be using their services in any capacity - purchase or rental.
What agent could do to change your mind?
Lack of basic customer service skills and empathy towards customers is the main issue. people buy from people so if people are rude or incourteous - guess what we don't buy and we go elsewhere!
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Latest Reviews

View all Reviews 86
4th May 2024
reviewed by 'Volker'
“The service we received from Gould & Harrison's team, who worked for us first on the sales side, then on the ......”
4th May 2024
reviewed by 'Tracey'
“The team at Gould Harrison in Ashford have been amazing, especially Megan, who has been our main contact. Professional, efficient ......”
17th Feb 2023
reviewed by 'T Shamoon'
“Awesome service and I can very highly recommend the team at Gould and Harrison who have helped us rent our ......”
15th Feb 2023
reviewed by 'Lucy'
“Always a pleasure dealing with anyone at Gould and Harrison, Megan is who dealt with my property this time and ......”
27th Jan 2023
reviewed by 'The G. family'
“Hayley has let out our property for 17 years (with the help of Megan in recent years) and is very knowledgeable, ......”
2nd Dec 2022
reviewed by 'Stephanie'
“Gould & Harrison have only recently taken over the management of my properties and already Hayley and Megan have been brilliant. ......”
Opening Hours
  • Monday: 08:45 - 17:30
  • Tuesday: 08:45 - 17:30
  • Wednesday: 08:45 - 17:30
  • Thursday: 08:45 - 17:30
  • Friday: 08:45 - 17:30
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Address

Gould & Harrison
1 Middle Row, High Street
Ashford
Kent
TN24 8SQ
01233 646411

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £22,000 £750,000
Lettings 100% 99% £615 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 12 2 39 0 13 0 1 2
Areas covered
  • TN24
  • TN23
  • TN25
  • TN26
  • TN27
  • CT4
  • CT21
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Outstanding service from Gould & Harrison Rentals...”

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May 04,2024
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Megan
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Hayley
By: 'Volker'
May 04,2024
0 people found
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The service we received from Gould & Harrison's team, who worked for us first on the sales side, then on the letting of our appartment in Ashford was unmatched. At every step of the process they kept us well informed, were proactive, but also approachable. Especially ...
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“Reliable, professional and efficient...”

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May 04,2024
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Megan
By: 'Tracey'
May 04,2024
0 people found
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The team at Gould Harrison in Ashford have been amazing, especially Megan, who has been our main contact. Professional, efficient and reliable throughout the process. I have no hesitation at all in recommending them....
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“Awesome service and I can very highly recomme......”

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Feb 17,2023
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Megan
By: 'T Shamoon'
Feb 17,2023
0 people found
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Awesome service and I can very highly recommend the team at Gould and Harrison who have helped us rent our home and kept us fully in the picture and got us a tenant very quickly and carried out all the necessary checks. Megan is Fab...
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“Always a pleasure dealing with anyone at Goul......”

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Feb 15,2023
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Megan
By: 'Lucy'
Feb 15,2023
0 people found
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Always a pleasure dealing with anyone at Gould and Harrison, Megan is who dealt with my property this time and she’s been great. Polite, approachable and always so helpful!...
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“17 years of great service!...”

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Jan 27,2023
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Hayley
By: 'The G. family'
Jan 27,2023
0 people found
this helpful
Hayley has let out our property for 17 years (with the help of Megan in recent years) and is very knowledgeable, efficient, friendly and happy to give advice when asked. Both have gone the extra mile to help at times, and I can’t recommend them ...
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“Gould & Harrison have only recently taken ov......”

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Dec 02,2022
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Megan
By: 'Stephanie'
Dec 02,2022
0 people found
this helpful
Gould & Harrison have only recently taken over the management of my properties and already Hayley and Megan have been brilliant. Looking forward to a long and happy relationship!...
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“G+H in ashford kent we’re fantastic....”

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Sep 13,2022
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Nicola
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Megan
By: 'Dan and Roxana'
Sep 13,2022
1 people found
this helpful
G+H in ashford kent we’re fantastic. Megan and Nicola and the others in lettings are all Friendly, informative and reputable staff always keeping you in the loop. Wish when I started looking at the market I used them first! Many thanks Guys Dan ...
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“We have been in contact with Megan at Gould &......”

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Aug 03,2022
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Megan
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Hayley
By: 'Hannah'
Aug 03,2022
1 people found
this helpful
We have been in contact with Megan at Gould & Harrison and she has been amazing! Always there to contact, gets back to you fast and answered every question we had. Thank you. Thank you also to Hayley who helped us at the start of the ...
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“All the team have been so helpful assisting m......”

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Jul 13,2022
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By: 'Lynne'
Jul 13,2022
1 people found
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All the team have been so helpful assisting me with my property refurbishment and showing prospective new tenants around. They also dealt very professionally with the departing tenant and made the process flo very easily....
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“Very friendly and helpful, any problems or qu......”

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Jul 04,2022
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Megan
By: 'Tyler'
Jul 04,2022
1 people found
this helpful
Very friendly and helpful, any problems or queries we had was answered very quickly. Can’t fault them in any way!...
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“Lettings Team...”

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Jun 24,2022
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Megan
By: 'CRAIG SMITH'
Jun 24,2022
1 people found
this helpful
I have found the whole lettings team to be friendly, helpful and professional. They are very good at the day to day letting of a property with very fast and clear communication. I have been most impressed with there ability to deal with problems when ...
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“Renting....”

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Jun 15,2022
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Megan
By: 'Charmaine'
Jun 15,2022
1 people found
this helpful
Really helpfully and quick with responses. Cannot fault our renting experience with them so far and cannot wait to move in soon....
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“By far the best estate agent about, everyone ......”

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Apr 30,2022
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Nicola
By: 'Matthew Allen'
Apr 30,2022
1 people found
this helpful
By far the best estate agent about, everyone in the office has made the whole process as easy as it can possibly be, they take time to actually talk to you unlike most agents, and they are the most friendly bunch you will meet. Thank ...
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“Thank you for providing an excellent, respons......”

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Apr 22,2022
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Megan
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Hayley
By: 'Julia'
Apr 22,2022
1 people found
this helpful
Thank you for providing an excellent, responsive and supportive service for my rental property. The fully managed Landlord service has been excellent for my 8 years with Gould Harrison. Friendly, helpful staff for whom nothing seems too much trouble. Also a selection of reliable, well priced ...
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“I couldn't recommend enough Gould and Harriso......”

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Apr 14,2022
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Megan
By: 'Mouyana'
Apr 14,2022
1 people found
this helpful
I couldn't recommend enough Gould and Harrison and Meghan as a letting agent. I had been looking for a property to rent for so long and she just made the process so easy , thanks again for the support and the availability. Megan, you're a star!...
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“A great friendly agency...”

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Apr 12,2022
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Megan
By: 'Miss H.Hope'
Apr 12,2022
0 people found
this helpful
I could not fault this company,when I was searching for a rental property.(Megan.w) especially was very helpful and was always at the end of the phone or an email if I needed to ask any questions.I would definitely recommend Gould & Harrison,...
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“Great Service From the Lettings Team!...”

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Nov 26,2021
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By: 'Keith'
Nov 26,2021
0 people found
this helpful
My wife and I have been letting property in the Ashford area for approaching 10-years. Due to an abundance of service delivery issues with our previous agent, I switched to G&H 2-years ago. Since that time, I’ve not looked back; the professional, polite-yet-friendly, ...
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“Excellent service...”

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Nov 22,2021
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Megan
By: 'Jackie'
Nov 22,2021
1 people found
this helpful
I’m a longtime landlady, was looking for a new agent after some issues. Gould & Harrison handle all issues in house, and I felt I would get great service from them… I was not wrong! They handled a difficult transfer superbly, and went the extra ...
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“Superb service...”

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Nov 12,2021
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By: 'Fiona'
Nov 12,2021
0 people found
this helpful
Many thanks to all the sales team who did a sterling job selling my property and managing my purchase of another. Extremely helpful and great advice throughout. Happy for me to ring anytime with any queries. In addition I have used GH to source my ...
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“Had a tenant move out and within 10 days G+H ......”

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Nov 04,2021
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Megan
By: 'Andy'
Nov 04,2021
1 people found
this helpful
Had a tenant move out and within 10 days G+H had a new tenant moving in and that's after new carpet laid and shags being sorted. Special big thanks to Megan...
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“Good management experience...”

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Nov 02,2021
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Hayley
By: 'Yong'
Nov 02,2021
1 people found
this helpful
I use Gould and Harrison to manage my properties for many years, Hayley is very responsive and helpful, with recommendation to resolve issues and keep me informed of the tenancy status....
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“Agency...”

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Oct 28,2021
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Megan
By: 'Brad'
Oct 28,2021
1 people found
this helpful
Great company to go with if you are looking for a property. Special mention to Megan Whibley, she was great...
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“I went through the rental process...”

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Oct 28,2021
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Megan
By: 'Sarah Creighton'
Oct 28,2021
2 people found
this helpful
I went through the rental process and have rented in the past over five years from different estate agents. This is by far the best experience I have ever had everything was so effortless and no trouble. I felt like this estate agent has more ...
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“Megan was excellent she worked everything thr......”

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Oct 28,2021
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Megan
By: 'Anne Sproson-Gambrill'
Oct 28,2021
2 people found
this helpful
Megan was excellent she worked everything through for me in very difficult circumstances. I would recommend to my friends and family if they needed to find a property...
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“The staff have all been very helpful and frie......”

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Oct 28,2021
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Megan
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Katie
By: 'Michelle'
Oct 28,2021
2 people found
this helpful
The staff have all been very helpful and friendly throughout the rental experience. We have rented for the last 8 years with Gould and Harrison and have stayed with them for our new rental as they are always so helpful....
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“First Class...”

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Dec 21,2020
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Lee
By: 'Richard'
Dec 21,2020
1 people found
this helpful
if you're looking for an estate agent then I would wholeheartedly recommend Gould Harrison and in particular Lee Blackman who we dealt with throughout. Customer service was excellent, timely and efficient and despite all that is going on around us they chased and cajoled to ...
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“Great team dealing with viewings an negotiati......”

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Oct 14,2020
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Lee
By: 'deborah'
Oct 14,2020
2 people found
this helpful
Great team dealing with viewings an negotiations for us. Andy and Lee looked after us throughout the right process and made sure we got the house best suited to us. Would highly recommend Gould and Harrison....
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“Absolutely fabulous, i would recommend them t......”

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Sep 24,2020
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Lee
By: 'Dawn'
Sep 24,2020
1 people found
this helpful
Absolutely fabulous, i would recommend them to everyone. Lee was very helpful from start to finish, tracking and keeping me up to date with my sale....
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“From start to finish Gould & Harrison were fa......”

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Sep 03,2020
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Lee
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Jo
By: 'Mark'
Sep 03,2020
1 people found
this helpful
From start to finish Gould & Harrison were fantastic, I used them to sell my property as the one we were buying was up with them as well so it made sense to keep with a single agent which turned out to be the best decision ...
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“Gould & Harrison were professional and helpfu......”

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Sep 02,2020
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Lee
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Jo
By: 'Mandy'
Sep 02,2020
1 people found
this helpful
Gould & Harrison were professional and helpful throughout a stressful moving experience this year. Regular updates & reassurance throughout from Lee & Jo Good job guys!...
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Staff picture Lee
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Staff picture Hayley
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Staff picture Nigel
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Staff picture Nicola
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Staff picture Katie
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Vendor Fees

1% Plus VAT

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 2:17 PM by Lee Blackman
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:17 PM 03/01/2023 by Lee Blackman

Awards won by Gould & Harrison, Ashford TN24 8SQ



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