100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction
Jul 11,2013
Jul 11,2013
5
people found
this helpful
this helpful
We put in offers on two different flats with the Dulwich branch of Winkworths. Neither worked out, which I am retrospectively very grateful for as they proved such a difficult agency to deal with.
Firstly, phone calls are never returned when you are trying to arrange or confirm a viewing. This is infuriating considering that as buyers we were wanting to spend hundreds of thousands of pounds through Winkworths.
Secondly, there is no vetting of prospective buyers. I was shocked at how few questions (just name and contact details) were asked when I finally managed to arrange a viewing. If I was a seller, I would be annoyed as there is no effort to weed out those who are not serious buyers.
Thirdly, the agency makes it very difficult for you to view a property in any other way than a 'block viewing'. Again, this, I find to be infuriating as it means you cannot establish a relationship with the agent and it is a blatant tactic to make prospective buyers feel under pressure as I suspect many of the viewers are not serious buyers.
Fourthly, the agency does not respect the tenants living in properties which are for sale. This was exemplified when we asked fr a viewing on a flat. The agent told us that ttenant was on holiday and had asked for no viewings that week, he was, however, willing to ignore this request and show us the property anyway!
Finally, once we had put offers in on properties, we found the agents to be aggressive and overbearing. They began calling several times a day and on one occasion they were actively seeking to drum up a bidding war. I am aware that there are no rules against this behaviour, but I did not enjoy their attitude or approach. We found it stressful and obstructive to good negotiations.
Would definitely not use again. We've learnt our lesson now!
Firstly, phone calls are never returned when you are trying to arrange or confirm a viewing. This is infuriating considering that as buyers we were wanting to spend hundreds of thousands of pounds through Winkworths.
Secondly, there is no vetting of prospective buyers. I was shocked at how few questions (just name and contact details) were asked when I finally managed to arrange a viewing. If I was a seller, I would be annoyed as there is no effort to weed out those who are not serious buyers.
Thirdly, the agency makes it very difficult for you to view a property in any other way than a 'block viewing'. Again, this, I find to be infuriating as it means you cannot establish a relationship with the agent and it is a blatant tactic to make prospective buyers feel under pressure as I suspect many of the viewers are not serious buyers.
Fourthly, the agency does not respect the tenants living in properties which are for sale. This was exemplified when we asked fr a viewing on a flat. The agent told us that ttenant was on holiday and had asked for no viewings that week, he was, however, willing to ignore this request and show us the property anyway!
Finally, once we had put offers in on properties, we found the agents to be aggressive and overbearing. They began calling several times a day and on one occasion they were actively seeking to drum up a bidding war. I am aware that there are no rules against this behaviour, but I did not enjoy their attitude or approach. We found it stressful and obstructive to good negotiations.
Would definitely not use again. We've learnt our lesson now!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Jun 2024
reviewed by 'Linda'
17th Jun 2024
reviewed by 'Lidia'
29th Oct 2022
reviewed by 'Padraic Scanlon'
21st Dec 2021
reviewed by 'Sophia'
20th Dec 2021
reviewed by 'BA'
Opening Hours
Address
Winkworth
97 Lordship Lane
Dulwich,London
Greater London
SE22 8HU
020 8299 2722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £825,000 |
| Lettings | 100% | 87% | £1,200 | £2,375 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 2 | 2 | 6 | 0 | 1 | 0 | 3 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 19,2024
Jun 19,2024
0
people found
this helpful
this helpful
Brilliant Nicola Keane. East Dulwich Branch
I wanted to take a moment to express my sincere gratitude to Nicola for her invaluable assistance throughout the entire process of selling our property. Your role as the Agent/intermediary and your dedication to coordinating between the solicitors, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2024
Jun 17,2024
0
people found
this helpful
this helpful
Brilliant Nicola Keane. East Dulwich Branch
I wanted to take a moment to express my sincere gratitude to Nicola for her invaluable assistance throughout the entire process of selling our property. Your role as the Agent/intermediary and your dedication to coordinating between the solicitors, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2022
Oct 29,2022
0
people found
this helpful
this helpful
I live in the Rep of Ireland and earlier this year employed the services of Winkworth East Dulwich to sell a flat property for me which they duly did. I can honestly say that I found them to be efficient and professional. I was always ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2021
Dec 21,2021
1
people found
this helpful
this helpful
Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2021
Dec 20,2021
1
people found
this helpful
this helpful
I had an extremely stressful experience with Winkworth as a tenant living in a property being managed for sale by Winkworth East Dulwich over the course of 4+ months.
At a base level, I feel they are very disorganised and optimise for viewers at the inconvenience ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2020
Jun 02,2020
0
people found
this helpful
this helpful
As a landlord, and following immensely challenging times during the recent weeks, months, the team at winkworth have coped admirably, especially Sami and Kelly... right when new tenants were due to move in, and with work scheduled on the house following the previous tenants moving ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 01,2018
Jun 01,2018
0
people found
this helpful
this helpful
I've used Winkworths for around 5 years now and they have always been helpful, patient and given great advice. Abigail has been particularly helpful, explaining contract details, and providing really sound advice. I would highly recommend them!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 23,2015
Nov 23,2015
0
people found
this helpful
this helpful
We have had problems with agents in the past trying to make as much fees as possible with repair etc. These guys are really good, sensible down to earth and very easy to work with. We are currently overseas and would highly recommend them as ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2015
Oct 30,2015
0
people found
this helpful
this helpful
I'm not sure that messages were always passed to the Landlord as quickly as they could have been, although as the landlord was based in the USA this could well have been the cause of some delays.
Having said that Wendy was excellent and particularly ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2015
Oct 29,2015
0
people found
this helpful
this helpful
I have rented the last three properties through Winkworths in Dulwich and have alway found them extremely professional, courteous and willing to go that extra mile....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2015
Oct 27,2015
0
people found
this helpful
this helpful
We've had our property Managed by Winkworths (Lordship Lane, East Dulwich branch) since 2013 as we had no close family the area. It can be a concern being so far away from your property and I can not recommend the Management team of this office highly ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2015
Oct 24,2015
0
people found
this helpful
this helpful
Sam,Wendy and all the girls have been very helpful at winkworths. They have helped finding good tenants,sorted out two girls sharing not getting on, my first tenants did not pay the rent on time, on more than one ocation not a problem for ...
read full review
read full review
Comment on agent fees
The fees have been very good kept at 10% fully managed for a few years.
Was this helpful?
Yes
Yes
Oct 23,2015
Oct 23,2015
1
people found
this helpful
this helpful
Ramona was efficient and helpful when we were on holiday abroad and our property which we rent out and Winkworth manage was damaged by the police....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2015
Oct 23,2015
0
people found
this helpful
this helpful
I am an overseas landlady and rent out my property through Winkworth. Ramona has been my main point of contact and has always managed all issues regarding the property promptly, efficiently and professionally. This obviously not only means my property is maintained appropriately but that ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2015
Oct 22,2015
0
people found
this helpful
this helpful
Winkworths provide an excellent management service, they notify me in a timely manner about any new regulations that affect Landlords, and make sure that I am compliant. They manage tenancy changes seamlessly and efficiently. I have no hesitation whatsoever in recommending their full management service....
read full review
read full review
Comment on agent fees
Their fees are fair and transparent/
Was this helpful?
Yes
Yes
Oct 22,2015
Oct 22,2015
0
people found
this helpful
this helpful
I have several rental properties with Winkworth in East Dulwich and have never had any problems using them. Their tenant vetting procedure is second to none which is why i have never had any problems in that dept.
Everything runs smoothly and efficiently and they ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2015
Oct 22,2015
0
people found
this helpful
this helpful
I have no hesitation in recommending Winkworth as Managing Agents. They are attentive and responsive and flexible regarding instructions as to which contractors to use.
They have provided quotes for repairs when requested and have happily used ones chosen by me instead when quotes seemed ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2015
Oct 22,2015
0
people found
this helpful
this helpful
I have been dealing with Winkworth for 15 years now and am extremely happy with the service I've received from them. Sam is always polite and very prompt to respond to any issue that comes up. Dealing with issues of condensation to the nth degree, when ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 01,2015
Sep 01,2015
7
people found
this helpful
this helpful
They are very very unprofessional, not trust Worthing, the management is just very awful. They are only after their charges which they take upfront. and no matter how careful you are with them you will always get into trouble.
Anything a tenant broke in your ...
read full review
read full review
What agent could do to change your mind?
Would have to respect and protect both tenants and landlords interests. Have to learn a strategy to be fair and reasonable when dealing with public. All the breakages caused by the tenants, their costs just automatically go to the landlords to cover. (That's their own management)!.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 22, 2015
View all comments
(1)
Thank you for your feedback. We take all complaints seriously and would invite you to contact our office to discuss in further detail. With regards to damages at a property all landlords and tenants are given the option to have their case adjudicated independently by the TDS if an agreement between all parties cannot be reached. ...
Mar 10,2015
Mar 10,2015
0
people found
this helpful
this helpful
As for most we found the process of buying our first property very stressful. It took us around a year to find a place with the housing market getting hotter the whole time. Increasing the pressure on us to make a decision and compromise on ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2014
Dec 01,2014
1
people found
this helpful
this helpful
I have both bought and sold properties through Winkworth in East Dulwich in the last couple of years and I cannot fault the service I received on each occasion. In valuing the one property I sold I feel The property was valued fairly (unlike some ...
read full review
read full review
Comment on agent fees
Extremely good value given the service I received! Very well placed in the market with great publicity and exposure to achieve a quick sale.
Was this helpful?
Yes
Yes
Nov 13,2014
Nov 13,2014
0
people found
this helpful
this helpful
Really good experience. The original valuation was quick and smooth, their photographer was good and very efficient and polite. My selling agent Dominic Barry was always available, knowledgable, kept me informed, kept the sales process moving. I would definitely use again....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2014
Feb 14,2014
5
people found
this helpful
this helpful
I would just like to echo the reviews on here for this branch of Winkworth. Felt like I was being taken for a ride form start to finish. When I did have an offer accepted on a house they refused to put it in writing. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2013
Jul 11,2013
5
people found
this helpful
this helpful
We put in offers on two different flats with the Dulwich branch of Winkworths. Neither worked out, which I am retrospectively very grateful for as they proved such a difficult agency to deal with.
Firstly, phone calls are never returned when you are trying to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17,2013
Jun 17,2013
7
people found
this helpful
this helpful
I almost bought a flat through this agent. As a first time buyer who was also pregnant at the time, I was quote vulnerable. Staff were rude and hurried, forcing me to progress very quickly with a sale hat I later - by chance - ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2011
Sep 03,2011
5
people found
this helpful
this helpful
Good points:
sold my property where others had failed
Bad:
allowed purchaser to gazunder
only returned calls when they felt like it
were useless when I was looking for a rental property...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
