100% sales valuation accuracy
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98% lettings fee satisfaction
Jul 08,2013
Jul 08,2013
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We had been tenants of the property for a year. It's an old building, so general decay/wear and tear is expected, however; there were several easily-fixable things which took months of our continuous pestering to be sorted.
During winter, one of the radiators developed a fissure from rust, and Martin and Co took a fortnight to replace it. We hadn't been given emergency numbers, and although I'd managed to isolate the radiator from central heating, a week later the safety valve (to stop freezing pipes) was activated when we were out - leaking water onto (and through) the floor.
Also, we'd been requesting the opening of the paint-sealed windows, replacement of the broken glass lamp shade and fixing of the secure-entry phone since we moved in (a year before). The broken glass lamp shade was incredibly dangerous, as changing the bulb meant balancing on a ladder (there are high ceilings) and sticking a hand through a hinged section surrounded by broken glass and bent wire. When we'd complained over and over, our landlady finally instructed Martin & co to pass on her details so she could be copied into emails. The contractors finally came round, unstuck the sealed windows and removed the lamp shade from the property...unfortunately; I found the lamp shade in the garden below our recently unsealed bedroom window. I can't say for certain what happened as I wasn't there, but there was a bin within 20 feet which could have been used.
Furthermore, last October (19th), I had found that contractors of Martin and Co. had lost our house keys. I had only found this after phoning many times and enquiring as to why plastering work had not been carried out in our absence as promised (we were not informed when the keys were misplaced). I had requested that our locks be changed, but was assured this was not necessary as keys do not have addresses on them. Although I was unhappy with the response and lack of communication, I left the matter.
Phoning sometime later to chase up contractors, I was informed that the keys had actually been found. Yet again, we were not informed and I found the lack of communication unsettling. Since then, there have been 4 scheduled interim inspections, which have yielded no documentation or proof of completion. I was working from home for one of them and no one visited all day. I have enquired as to why these have all been missed but have (as yet) had no reply. I have had no definitive confirmation that the spare keys to our flat have actually been recovered and I'm unhappy with the lack of communication. I'm aware that these problems were caused by the contractors used by Martin & co., but it's up to them to vouch for those they contract - and communication would have really helped.
Martin & co are suggesting a rent increase, and although I love the flat, neighbours and location, I find this request insulting given the general level of service. I hope nobody else has these sorts of problems ¢â‚¬â€œ it's a shame that a majority of the affordable flats in this area are let through Martin & co.
During winter, one of the radiators developed a fissure from rust, and Martin and Co took a fortnight to replace it. We hadn't been given emergency numbers, and although I'd managed to isolate the radiator from central heating, a week later the safety valve (to stop freezing pipes) was activated when we were out - leaking water onto (and through) the floor.
Also, we'd been requesting the opening of the paint-sealed windows, replacement of the broken glass lamp shade and fixing of the secure-entry phone since we moved in (a year before). The broken glass lamp shade was incredibly dangerous, as changing the bulb meant balancing on a ladder (there are high ceilings) and sticking a hand through a hinged section surrounded by broken glass and bent wire. When we'd complained over and over, our landlady finally instructed Martin & co to pass on her details so she could be copied into emails. The contractors finally came round, unstuck the sealed windows and removed the lamp shade from the property...unfortunately; I found the lamp shade in the garden below our recently unsealed bedroom window. I can't say for certain what happened as I wasn't there, but there was a bin within 20 feet which could have been used.
Furthermore, last October (19th), I had found that contractors of Martin and Co. had lost our house keys. I had only found this after phoning many times and enquiring as to why plastering work had not been carried out in our absence as promised (we were not informed when the keys were misplaced). I had requested that our locks be changed, but was assured this was not necessary as keys do not have addresses on them. Although I was unhappy with the response and lack of communication, I left the matter.
Phoning sometime later to chase up contractors, I was informed that the keys had actually been found. Yet again, we were not informed and I found the lack of communication unsettling. Since then, there have been 4 scheduled interim inspections, which have yielded no documentation or proof of completion. I was working from home for one of them and no one visited all day. I have enquired as to why these have all been missed but have (as yet) had no reply. I have had no definitive confirmation that the spare keys to our flat have actually been recovered and I'm unhappy with the lack of communication. I'm aware that these problems were caused by the contractors used by Martin & co., but it's up to them to vouch for those they contract - and communication would have really helped.
Martin & co are suggesting a rent increase, and although I love the flat, neighbours and location, I find this request insulting given the general level of service. I hope nobody else has these sorts of problems ¢â‚¬â€œ it's a shame that a majority of the affordable flats in this area are let through Martin & co.
What agent could do to change your mind?
I'm primarily unhappy with the complete lack of communication, and any problems had to be forwarded to our landlady (who pays Martin&co a fee for a service they're not providing) to get dealt with. I'm unhappy that the contractors Martin & co hired, due to reasons mentioned above.Attached Filesnbsp;
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 230 | 12 | 623 | 52 | 8 | 0 | 7 | 1 | 21 | 5 |
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We recently switched to Martin & Co and have been so impressed with the level of service and expertise.
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Nov 22,2024
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Great help and support, always available and accessible
Thank you for your support...
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Nov 21,2024
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Excellent Service. Found the whole process in obtaining our new rental property very efficient and straight forward....
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Nov 13,2024
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The customer service is second to none completely impressed with their professionalism, kelly kennedy was very very good for helping me to secure a property....
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Nov 13,2024
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Thanks for all the help getting us moved into the property early, it's lovely! Very happy with the service provided by Adam....
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Nov 13,2024
Nov 13,2024
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I had an exceptional experience working with the Martin & Co Aberdeen team, and especially with Mr. Adam Hughes, during both the rental process and my stay. They were incredibly helpful, respectful, and efficient. The response system they have in place works flawlessly, ensuring all my ...
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Nov 12,2024
Nov 12,2024
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Ashley and Kelly was a great help and very professional throughout the process, i would highly recommend Ashley and Kelly. Thanks for your help. Great team at Martin & co....
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Nov 11,2024
Nov 11,2024
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Everything handled perfectly by Kelly right from the query to the viewing and helped us secure the property. Cheers...
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Nov 08,2024
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The renting process was a splendid one. There was good timeliness in responses to enquiries etc, and the process was concluded in good time. I hope this continues in the relationship....
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We dealt with Kelly Kennedy and she was brilliant ! Couldn't be more helpful...
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Nov 01,2024
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I have been dealing with Kelly over the last few days. She has made everything easy and communication has been excellent....
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Oct 30,2024
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Kelly Kennedy was lovely and helpful when viewing properties. She was very insightful and happy, and willing to answer any questions we had. She made the process simple and quick. Thank you so much....
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Kelly Kennedy was fantastic in ensuring a smooth process. She was very quick to respond easing any worries I had and in viewings she was very attentive and knowledgeable....
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Kelly Kennedy was impeccable, she was so helpful in the viewing and was very knowledgeable and answered my questions to a high standard, she was very swift and fast acting and took great care of us....
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Oct 26,2024
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Our experience with Martin & Co has been outstanding.
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Oct 24,2024
Oct 24,2024
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Outstanding service from Ms Kennedy at the Aberdeen branch. But also from Mr Rodriguez who was my first point of contact there. Smooth and seamless service throughout....
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Oct 22,2024
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I had a great experience working with Adam at Martin & Co. From the very beginning, he was incredibly helpful and guided me through every step of the process. He kept me updated throughout, and even when there were potential delays, Adam worked quickly to ensure ...
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
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