67% sales valuation accuracy
83% sales fee satisfaction
Jul 08,2013
Jul 08,2013
6
people found
this helpful
this helpful
I was reasonably happy to accept the relatively high charges from Bridgfords for the piece of mind that the service provides; however I have come across a number issues that will result in termination of the agreement as soon as possible:
Firstly; after informing the agent a number of times (and supposedly having the information recorded on my account) that I have a home care contract with British Gas they have taken it upon themselves to try and get their 'advised' contractors in to do work that I am already covered for. My piece of mind service has resulted in me spending time having to ensure that Bridgfords do not carryout actions that will cost me money. This however was only a minor inconvenience and would not be enough for me to submit this review.
Secondly (and most annoyingly); I received an £80 fee on my most recent statement relating to tax services. I rang up Bridgfords (Stockton Heath branch) to enquire about this irregularity. I was asked to hold while they consulted my terms of agreement. I was then informed that a statement had been written next to the part about tax return saying 'if required'. At the time of signing I was told about the option to have Bridgfords provide my tax return details and I said it was something I wasn't interested in, so was told that they would label it as 'if required' then I could contact them to request it if I decided that I did want it at a later date. Therefore I assumed that Bridgfords would realise the mistake in providing and charging for the tax services (incidentally all they did was sum the totals from the invoices - for £80 they must be paying primary school children a lot these days) and apologise before arranging a refund... this was not the case. I was told that the box hadn't been ticked therefore by default they provided the service. I calmly explained that there must have been some sort of confusion as I was clearly misinformed . I was told point blank that no refund would be provided and if I wanted the service removing for the next time then I needed to put it in writing. Naturally I told them that there would not be a next time as I don't expect to be 'tricked' into having a service - I'm sure I could go down the route of mis-sold services - like PPI but I'd rather just terminate all ties with them as soon as possible. To add insult the lady I was dealing with made the additional point that she could do something about it but was choosing not to. Had this been an innocent mistake or steps taken to resolve the misunderstanding then I would have no issue, however I feel that I was misinformed and deceived - especially as I stated that I did not want the service in the first place.
I'm not saying that you should avoid Bridgfords all together, just be wary that they will try to get as much money out of you as possible even through misleading tactics.
Firstly; after informing the agent a number of times (and supposedly having the information recorded on my account) that I have a home care contract with British Gas they have taken it upon themselves to try and get their 'advised' contractors in to do work that I am already covered for. My piece of mind service has resulted in me spending time having to ensure that Bridgfords do not carryout actions that will cost me money. This however was only a minor inconvenience and would not be enough for me to submit this review.
Secondly (and most annoyingly); I received an £80 fee on my most recent statement relating to tax services. I rang up Bridgfords (Stockton Heath branch) to enquire about this irregularity. I was asked to hold while they consulted my terms of agreement. I was then informed that a statement had been written next to the part about tax return saying 'if required'. At the time of signing I was told about the option to have Bridgfords provide my tax return details and I said it was something I wasn't interested in, so was told that they would label it as 'if required' then I could contact them to request it if I decided that I did want it at a later date. Therefore I assumed that Bridgfords would realise the mistake in providing and charging for the tax services (incidentally all they did was sum the totals from the invoices - for £80 they must be paying primary school children a lot these days) and apologise before arranging a refund... this was not the case. I was told that the box hadn't been ticked therefore by default they provided the service. I calmly explained that there must have been some sort of confusion as I was clearly misinformed . I was told point blank that no refund would be provided and if I wanted the service removing for the next time then I needed to put it in writing. Naturally I told them that there would not be a next time as I don't expect to be 'tricked' into having a service - I'm sure I could go down the route of mis-sold services - like PPI but I'd rather just terminate all ties with them as soon as possible. To add insult the lady I was dealing with made the additional point that she could do something about it but was choosing not to. Had this been an innocent mistake or steps taken to resolve the misunderstanding then I would have no issue, however I feel that I was misinformed and deceived - especially as I stated that I did not want the service in the first place.
I'm not saying that you should avoid Bridgfords all together, just be wary that they will try to get as much money out of you as possible even through misleading tactics.
What agent could do to change your mind?
Agent could have tried to understand the situation and apologise for the inconvenience. I appreciate that they are having to take my word for what occurred. But had I requested the service I would not have been contacting them to ask why it had been provided. It would have been a small customer services matter to resolve this issue, instead they have lost a customer - and I hope through this review a few potential customers also.Attached Filesnbsp;
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Latest Reviews
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Opening Hours
Address
Bridgfords
156 London Road
Hazel Grove,Stockport
Greater Manchester
SK7 4DJ
0161 956 2215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 83% | £120,000 | £210,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 2 | 1 | 1 | 3 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 23,2022
Sep 23,2022
0
people found
this helpful
this helpful
Great friendly and professional service Glen and all the staff went out of their way to accommodate us. I would definitely use their services again. Highly recommended!...
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Dec 20,2021
Dec 20,2021
1
people found
this helpful
this helpful
Would not recommend.
I listed my property for sale with Bridgfords but took it off the market with them and re-listed with another agent.
Bridgfords were initially proactive in having the house marketed and arranged numerous viewings. However, there were numerous issues I experienced including;
...
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Apr 15,2021
Apr 15,2021
2
people found
this helpful
this helpful
Went to view a property with my mother last week, which had some interest, and was told to offer best offer as there wasn't going to be back and forth on the property. Decisions to be made Monday.
Then received 2 phone calls asking to up ...
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Apr 30,2019
Apr 30,2019
8
people found
this helpful
this helpful
My Daughter was told by you yesterday that the bid on the house she was looking to buy had been accepted and "congratulations the house is yours".
This was after she had been encouraged to increase her bid to "secure" the property.
Today she has ...
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Feb 16,2018
Feb 16,2018
0
people found
this helpful
this helpful
I am buying a house with you as a property developer. I deal with a lot of agents both buying and selling. Melanie gave outstanding service this week on a property i have offered on. So much so i will be using Bridgefords to sell ...
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Jan 26,2017
Jan 26,2017
0
people found
this helpful
this helpful
Gareth was extremely conciencious in his efforts to assist us and worked very hard to meet our expectations he is a very friendly and goes out of his way to be helpful...
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Comment on agent fees
Good
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Sep 30,2016
Sep 30,2016
0
people found
this helpful
this helpful
We sold our home when other agents could not. Glèn the manager and Rachel really helpful. We received appropriate buyers viewing our• property, which the other agent failed to do. We would highly recommend Hazel Grove bÅ•anch. Very proactive and made the process ...
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Comment on agent fees
Paid 1.25%
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Jul 20,2016
Jul 20,2016
3
people found
this helpful
this helpful
Absolutely useless, apart from one great girl that showed us around the house we ended up purchasing. We were in a five property chain and everything that could go wrong with the solicitors and banks did. Towards the end of the day my solicitor told ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
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Yes
Jul 20,2016
Jul 20,2016
3
people found
this helpful
this helpful
Absolutely useless, apart from one great girl that showed us around the house we ended up purchasing. We were in a five property chain and everything that could go wrong with the solicitors and banks did. Towards the end of the day my solicitor told ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
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Yes
Jul 08,2013
Jul 08,2013
6
people found
this helpful
this helpful
I was reasonably happy to accept the relatively high charges from Bridgfords for the piece of mind that the service provides; however I have come across a number issues that will result in termination of the agreement as soon as possible:
Firstly; after informing the ...
read full review
read full review
What agent could do to change your mind?
Agent could have tried to understand the situation and apologise for the inconvenience. I appreciate that they are having to take my word for what occurred. But had I requested the service I would not have been contacting them to ask why it had been provided. It would have been a small customer services matter to resolve this issue, instead they have lost a customer - and I hope through this review a few potential customers also.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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