Dear Karen

Thank you for your email.

If you would allow me to respond:

1. We showed you the information we gathered from the tenants who claimed to have 1 child, the only entered our premises with one child, and as such I do not know of any reasonable way that we could have disproved their claim.

2. On finding out they had 2 children (and with your service only being let only) we went above and beyond our legal responsibility to ensure the tenants were removed without failure to pay rent.

3. Niven advised you to not threaten to sue them for having 2 children when they claimed to have 1 (for which we have all documents) as the most important issue was getting them out and not losing rent.

4. Foxwood took photos of all damages and you had a registered deposit, unfortunately claims cannot be made for damp which had been painted over and were inherent with the property prior to Foxwood's involvement. In fact your concerns were the same with your previous agent.

5. We took our advertisement down and informed you to speak to Zoopla as it was a fault their end not ours with regard to removing the property.

We do wish you and your agent every luck in the future, as you are correct it is a lovely property and particularly well situated.

Best

Foxwood