Metro Village
Metro Village, Canada Water, SE16
4.5/5, 117 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction

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“I have dealt with numerous rental agencies in London over ......”

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Jul 03,2013
Minithumbup
By: 'Swati'
Jul 03,2013
4 people found
this helpful
I have dealt with numerous rental agencies in London over the years and Metro Village are a class apart. I have engaged Metro in the capacity of a tenant as well as a landlord and on each occasion, the service I have received has been nothing short of excellent. Catherine Chan in particular is fantastic - she is clearly knowledgable, extremely capable and her manner is always friendly, professional and efficient. She is always very prompt in responding to, and dealing with, any questions and goes out of her way to be of assistance. I have recommended Metro Village to many friends and neighbours (who have acted on my recommendation and have had equally positive experiences) and will continue to do so without hesitation.
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By: Catherine
Jul 06, 2013
Thanks Swati for your kind words.
We now manage the whole of your block because of your recommendation so thanks again!!

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Latest Reviews

View all Reviews 117
19th Jul 2024
reviewed by 'Rachel Long'
“I recently had the pleasure of dealing with Neill Hamersley at Metro. From start to finish he was efficient, knowledgeable, ......”
21st Feb 2022
reviewed by 'Michail C'
“beyond any doubt the worst tenant-agency relationship I've had in >10 years, 6 apartments in 3 different countriesHighlights:- Rent payments & standing order: ......”
21st Jan 2022
reviewed by 'Anonymous'
“Would avoid like the plague. Awful agent during our tenancy, use template tenancy agreements and go back on their word ......”
24th Jun 2021
reviewed by 'ch'
“In short, I would recommend to avoid them if you don't want to waste time lodging complaints and facing any ......”
7th Dec 2020
reviewed by 'A.'
“I highly recommend Metro Village & its Staff.Rented an apartment in E14, which was managed by Metro Village. All their ......”
27th Nov 2020
reviewed by 'Emma'
“We got in touch with Metro Village to help us find a flat. Sam who showed us a number of ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Metro Village
Unit 1 Toronto House, Surrey Quays Road
Canada Water
London
SE16 7AJ
02071124972

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £156,500 £610,000
Lettings 92% 88% £342 £2,860
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 2 44 11 9 0 11 0 10 2
Areas covered
  • SE16
  • se16
  • SE13
  • e14
  • SE8
  • SE1
  • SE4
  • E14
  • SE8
  • SE14
  • SE10
  • E16
  • SE13
  • SE15
  • SE23
  • EC1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings DPS TDS
Rankings
Overall Overall
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Latest Properties
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“Can't recommend Metro Villiage enough!!...”

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Jul 19,2024
Minithumbdown
Staff profile picture
Neill
By: 'Rachel Long'
Jul 19,2024
0 people found
this helpful
I recently had the pleasure of dealing with Neill Hamersley at Metro. From start to finish he was efficient, knowledgeable, friendly and nothing was too much trouble. In fact he anticipated a potential problem and handled things before it could become an issue. Neill kept ...
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“frustrating, unprofessional, disrespectful of my time...”

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Feb 21,2022
Minithumbdown
By: 'Michail C'
Feb 21,2022
1 people found
this helpful
beyond any doubt the worst tenant-agency relationship I've had in >10 years, 6 apartments in 3 different countries Highlights: - Rent payments & standing order: mistakes always in their favour, not a great start - Move-in experience: received wrong and incomplete keyset, no gym access, kitchen table missing. It ...
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By: Mercy Korsah
Oct 08, 2022
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We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by various governing bodies, most notably ARLA and The Property Ombudsman. Please can you provide your full details of the circumstances to [email protected], where we can investigate this further using our internal complaints procedure. Please see the following link for the details of our compl ...

“Would avoid like the plague. Awful agent du......”

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Jan 21,2022
Minithumbdown
By: 'Anonymous'
Jan 21,2022
2 people found
this helpful
Would avoid like the plague. Awful agent during our tenancy, use template tenancy agreements and go back on their word when constantly. Gaslighted us when a member of their staff left and apparently our assurances from that member became invalid. Took almost 3 moths to get ...
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By: Mercy Korsah
Oct 08, 2022
View all comments (1)
We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by various governing bodies, most notably ARLA and The Property Ombudsman. Please can you provide your full details of the circumstances to [email protected], where we can investigate this further using our internal complaints procedure. Please see the following link for the details of our compl ...

“In short, I would recommend to avoid them if ......”

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Jun 24,2021
Minithumbdown
By: 'ch'
Jun 24,2021
3 people found
this helpful
In short, I would recommend to avoid them if you don't want to waste time lodging complaints and facing any unnecessary financial loss....
read full review
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By: Mercy Korsah
Oct 08, 2022
View all comments (1)
We are sorry to hear of your bad experience with Metro Village. I can assure you that we take complaints very seriously, as we pride ourselves on our customer care, given that we are regulated by various governing bodies, most notably ARLA and The Property Ombudsman. Please can you provide your full details of the circumstances to [email protected], where we can investigate this further using our internal complaints procedure. Please see the following link for the details of our compl ...

“I highly recommend Metro Village & its Staff.......”

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Dec 07,2020
Minithumbup
Staff profile picture
Ching
By: 'A.'
Dec 07,2020
4 people found
this helpful
I highly recommend Metro Village & its Staff. Rented an apartment in E14, which was managed by Metro Village. All their Staff Members were always very helpful and professional from the first contact and viewings through contracting until the end of my tenancy. My entire safety ...
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“Fantastic Service...”

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Nov 27,2020
Minithumbup
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Sam
By: 'Emma'
Nov 27,2020
1 people found
this helpful
We got in touch with Metro Village to help us find a flat. Sam who showed us a number of flats was great, really friendly and helpful. We found a great flat and are now all settled in and love it. All of the team ...
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“I recently renewed my tenancy agreement with ......”

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Oct 10,2020
Minithumbup
By: 'ADCacey'
Oct 10,2020
1 people found
this helpful
I recently renewed my tenancy agreement with Metro Village . I could not fault the process, everyone at Metro was helpful., efficient and extremely attentive. I would, without any hesitation, recommend this agency if you are considering renting....
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“Excellent service...”

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Dec 09,2018
Minithumbup
By: 'Stefan'
Dec 09,2018
1 people found
this helpful
Have been renting properties for 10 years every year until myself and my girlfriend came upon a property that we loved and decided to buy. Luckily we found this property through Metro Village and Lino managed the deal. Everything went smoothly from the beginning with Lino ...
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“The BEST!...”

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Dec 09,2018
Minithumbup
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Lino
By: 'Smaranda'
Dec 09,2018
0 people found
this helpful
Working with Lino to find our property has been incredible, making the entire process ten times easier! He is an such a professional, available to help at any point and extremely easy to work with! We would totally recommend Metro Village and Lino for to ...
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“Fair...”

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Nov 29,2018
Minithumbdown
By: 'Anonymous'
Nov 29,2018
0 people found
this helpful
The service we received from Metro Village was fair. We would receive help when we encountered issues with the flat....
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“Wonderful service...”

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Nov 20,2018
Minithumbup
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Lino
By: 'Os'
Nov 20,2018
0 people found
this helpful
I dealt with Lino on the sales team for my sale. He was knowledgeable and couldn't have been more helpful. Thank you....
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Comment on agent fees
good
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“Great and flexible services...”

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Sep 27,2018
Minithumbup
Staff profile picture
Ching
By: 'Liza'
Sep 27,2018
2 people found
this helpful
Ching managed my Canada Water property since 2010 and also helped sell the property recently. She is very professional in managing the property and under her management, I do not have to worry about anything in terms of finding a tenant or a buyer for the ...
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Comment on agent fees
Very reasonable. At least mine is.
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“The most welcoming people I have come accross....”

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Jul 09,2018
Minithumbup
By: 'Elona'
Jul 09,2018
0 people found
this helpful
Both David and Cherish were very helpful and so friendly. They gave me some advice with my current living situation so for that I am very greatful....
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“Great Service...”

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Jun 25,2018
Minithumbup
By: 'Charlie'
Jun 25,2018
2 people found
this helpful
Jorge and team have been great since the first interaction. Always responsive, friendly and helpful. Extremely happy with the service received. Gladly recommend the team to anyone....
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“Superb service...”

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Jun 20,2018
Minithumbup
By: 'Romko'
Jun 20,2018
0 people found
this helpful
I would highly recommend Metro Village as our experience with them very pleasant and smooth. Whenever there was an issue with the apartment, it was resolved expediently as they also were managing the apartment we rented. For example, they have arranged for bed to be ...
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“The best agent in Canada Water...”

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Jun 12,2018
Minithumbup
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Ching
By: 'Mr'
Jun 12,2018
0 people found
this helpful
Extremely fast turnaround times from instruction to letting the property, smooth negotiations with rental income and tenants, references all done correctly, fast and efficiently, contracts signed, inventory arranged, all resulted in a happy tenancy for myself and the residing tenant. Thanks Jorge & Ching for all ...
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Comment on agent fees
Reasonable fees, deserved their fee for finding the tenant so quickly.
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“A fast response every time...”

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May 02,2018
Minithumbup
Staff profile picture
Ching
By: 'Liam'
May 02,2018
0 people found
this helpful
Ching, Jorge and the team have been superb in dealing with any issues that we have faced during our tenancy in Surrey Quays. By far and away the best letting agency that I have dealt with. Thanks all :)...
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By: Jorge Portillo
May 03, 2018
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Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“Continuously outstanding service...”

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Mar 24,2018
Minithumbup
Staff profile picture
Ching
By: 'MFK'
Mar 24,2018
0 people found
this helpful
I've been living in Canada Water for over a year now and Jorge, Ching and an entire Metro Village team has been continuously exceeding expectations when managing tasks around my property. They are always available on the phone, they act fast (ie finding parking space ...
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By: Jorge Portillo
May 03, 2018
View all comments (1)
Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“Excellent prompt and friendly service...”

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Mar 22,2018
Minithumbup
By: 'James'
Mar 22,2018
0 people found
this helpful
Jorge has always been extremely helpful with any queries or issues we might have had and is always quick to respond to enquiries. Would recommend thoroughly....
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Comment on agent fees
Good
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By: Jorge Portillo
May 03, 2018
View all comments (1)
Thank you for the review. We will do our best to ensure that this level of service is always maintained. ...

“Big thanks to Terence and Jorge. I'm an overseas landlord ......”

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Dec 14,2017
Minithumbup
By: 'Denis'
Dec 14,2017
1 people found
this helpful
Big thanks to Terence and Jorge. I'm an overseas landlord based in Australia and wanted to switch agencies for some time but dreaded the coordination effort required. Terence made it seem too easy, clear prompt communication with proactive attitude and no lost rent as a ...
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Comment on agent fees
Very competitive pricing
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By: Terence
Dec 14, 2017
View all comments (1)
Hi Denis Thank you for your kind words, we hope you enjoy the experience with us at Metro Village. Have a lovely Christmas and enjoy the hot weather. ...

“Jorge is a great property manager. All the communications were ......”

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Nov 21,2017
Minithumbup
By: 'Matthias'
Nov 21,2017
1 people found
this helpful
Jorge is a great property manager. All the communications were smooth and without delays. He always solved issues or requests in an efficient and satisfactory way. We hope the interactions will remain as smooth throughout the duration of our contract....
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“Nikki has worked tirelessly to promote and support the local ......”

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Nov 20,2017
Minithumbup
By: 'Annmarie'
Nov 20,2017
1 people found
this helpful
Nikki has worked tirelessly to promote and support the local area, providing exclusive discounts for Metro Village tenants and landlords as well as promoting local businesses. I worked alongside her for the launch of the Metro Village Card as one of the sponsors for the ...
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“Terrence is professional, personable and effective. He responded to our ......”

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Nov 15,2017
Minithumbup
By: 'STC'
Nov 15,2017
1 people found
this helpful
Terrence is professional, personable and effective. He responded to our multiple requests promptly, assessed the property's value accurately and executed the rental process flawlessly. Our flat was rented out in three days (thanks to his hard work on Sat) and the follow-up work were very ...
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Comment on agent fees
Fair
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“David was incredibly calm and helpful when my partner and ......”

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Nov 13,2017
Minithumbup
By: 'Peter'
Nov 13,2017
1 people found
this helpful
David was incredibly calm and helpful when my partner and I were racing to find aflat to move into before our old lease expired! Booking time with him was easy, he remembered our requirements, and ensured we had options before deciding on the flat we're ...
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“David was really great when helping us find a flat ......”

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Nov 12,2017
Minithumbup
By: 'Jess'
Nov 12,2017
1 people found
this helpful
David was really great when helping us find a flat in the area He showed us around two different properties and gave us loads of time to look around, which was appreciated! He was also not at all pushy which we really liked. Once we ...
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“I have known Nikki for some years and recently worked ......”

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Nov 10,2017
Minithumbup
By: 'Jennifer'
Nov 10,2017
1 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the ...
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Comment on agent fees
Excellent! Very competitive!
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“I have known Nikki for some years and recently worked ......”

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Nov 10,2017
Minithumbup
By: 'Jennifer'
Nov 10,2017
1 people found
this helpful
I have known Nikki for some years and recently worked on a successful property event with her. Throughout this time she has given 110% + to everything she is involved in and is always looking for new opportunities and ideas. Metro Village are true innovators in the ...
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Comment on agent fees
Excellent! Very competitive!
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“I have recently rented a flat with them. David showed ......”

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Nov 09,2017
Minithumbup
By: 'F.'
Nov 09,2017
2 people found
this helpful
I have recently rented a flat with them. David showed me the flat and explained everything to me regarding the contract, he was clear and precise, very helpful and accomodating. Unfortunately when we moved in the house had some problems (walls not painted, something was ...
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“Dave was brilliant from start to finish. The valuation was ......”

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Nov 08,2017
Minithumbup
By: 'Tracey'
Nov 08,2017
1 people found
this helpful
Dave was brilliant from start to finish. The valuation was spot on and he worked tirelessly for me, we completed the sale within 3 months. Couldn't ask for a better agent. Kindest regards Tracey...
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Comment on agent fees
Very good
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“A very good experience with MetroVillage, the staff is really ......”

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Nov 08,2017
Minithumbup
By: 'Nicolas'
Nov 08,2017
2 people found
this helpful
A very good experience with MetroVillage, the staff is really nice and very professional (special mention to David and Jorge). You can easily join them by phone or email. I would definitly recommend MetroVillage Canada Water !...
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Comment on agent fees
Good
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Staff picture Ching
(19)
Staff picture Lino
(2)
Staff picture Neill
Staff picture Kieran
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Staff picture Laura
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure – Metro Village Limited

At Metro Village Ltd we do everything we can to make sure our clients receive the best possible service. We do however recognise that problems may sometimes arise. When this happens we would like clients to tell us about their complaints so that we can review our performance and develop more effective procedures for the future.

All complaints must be given in writing to the following address/es:
[email protected]
Metro Village Limited
Toronto House
Surrey Quays Road
London
SE16 7AJ

What is a Complaint?
A complaint is an expression of dissatisfaction about the service or actions by Metro Village Ltd.

What are the time limits?
1. Acknowledge in writing receipt of complaint within five working days of receipt.
2. Final response or a letter explaining why a final response cannot yet be issued within two weeks of
3. Final response within four weeks of receipt.

Who is responsible for resolving complaints?
We are responsible for investigating and resolving any complaint about services provided by us.
We will ensure that the problem is resolved quickly and with as much client satisfaction as possible.

What will happen when we receive a complaint?
We will try to resolve the complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide the client with our final response within 14 working days we will advise the client of this in writing and we will provide the client with regular updates until our final response is issued.

On receipt of your complaint we will:
Record the complaint on our records
Ensure the complaint is dealt with by a member of staff that is suitably trained.
Provide the client with a further copy of our complaints handling procedure
Notify the client of the outcome of our investigation

Our Response
If we are unable to resolve the complaint within two weeks, we will again write to the client explaining the reason for the delay and let them know when we expect to be able to send them a final response. We will also keep you advised.

Final Response
A Final response will be sent in writing to the complainant
Last updated at 1:25 PM 22/09/2022 by Mercy

Awards won by Metro Village, Canada Water SE16 7AJ



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