100% lettings valuation accuracy
56% lettings fee satisfaction
Jul 03,2013
Jul 03,2013
4
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We moved into a completely refurbished student property in September 2012.
When we moved in the brand new fridge/freezer was not working. It took over a month for hotpoint to send us a new one and in this time Midland said we should "keep the milk in a bath of cold water" and not buy frozen items, as they didn't have a spare one. It wasn't until my housemate's Mum read the contract and realised that Midland were contractually obliged to provide us with a fridge that they miraculously found a spare one.
The second issue arose around November 2012. The bathroom light would come on but then go off around 20 minutes later. I spoke to Sebastian about this issue and he insisted that a full inspection of the property would have to be carried out before an electrician could be called. His reason was that it could be a blown bulb. I'm not stupid, I know that a blown bulb would not come back on again, but consented. After the inspection Sebastian had issues contacting my housemate to arrange an electrician (the rest of us were on placement and out of the area all day). After making her cry he turned on me, being very nasty. In the end, an electrician never came round and the new tenants will surely report the same issue next year.
Another evening I came home to find a leak from the bathroom. Unfortunately this was out of office hours and none of us had an emergency contact number. We checked our contracts but definitely did not have one. I rang Midland the next day and was put through to Sebastian. He began by becoming quite angry with me for not calling the emergency contact number. When I explained that we didn't have one he became angrier. The argument escalated and within it he called me a liar several times, said he was sick of me, and also called me an ARROGANT IMMATURE LITTLE GIRL. He asked to speak to my mother instead of me but I refused as I am the tenant, not my Mother, and I am not a child. I asked to speak to the Manager as I would not be spoken to like this. Unfortunately, Sebastian is the manager. The leak issue was resolved.
I have since only contacted Midland via email, so I have a written record of everything that is said between us. There have been smaller issues but these were the main ones.
I would NEVER rent through Midland Letting and Sales again and would strongly urge people to avoid them, particularly students who they treat like children.
When we moved in the brand new fridge/freezer was not working. It took over a month for hotpoint to send us a new one and in this time Midland said we should "keep the milk in a bath of cold water" and not buy frozen items, as they didn't have a spare one. It wasn't until my housemate's Mum read the contract and realised that Midland were contractually obliged to provide us with a fridge that they miraculously found a spare one.
The second issue arose around November 2012. The bathroom light would come on but then go off around 20 minutes later. I spoke to Sebastian about this issue and he insisted that a full inspection of the property would have to be carried out before an electrician could be called. His reason was that it could be a blown bulb. I'm not stupid, I know that a blown bulb would not come back on again, but consented. After the inspection Sebastian had issues contacting my housemate to arrange an electrician (the rest of us were on placement and out of the area all day). After making her cry he turned on me, being very nasty. In the end, an electrician never came round and the new tenants will surely report the same issue next year.
Another evening I came home to find a leak from the bathroom. Unfortunately this was out of office hours and none of us had an emergency contact number. We checked our contracts but definitely did not have one. I rang Midland the next day and was put through to Sebastian. He began by becoming quite angry with me for not calling the emergency contact number. When I explained that we didn't have one he became angrier. The argument escalated and within it he called me a liar several times, said he was sick of me, and also called me an ARROGANT IMMATURE LITTLE GIRL. He asked to speak to my mother instead of me but I refused as I am the tenant, not my Mother, and I am not a child. I asked to speak to the Manager as I would not be spoken to like this. Unfortunately, Sebastian is the manager. The leak issue was resolved.
I have since only contacted Midland via email, so I have a written record of everything that is said between us. There have been smaller issues but these were the main ones.
I would NEVER rent through Midland Letting and Sales again and would strongly urge people to avoid them, particularly students who they treat like children.
What agent could do to change your mind?
Not treat me like a child and not verbally abused me over the phone.Attached Filesnbsp;
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Opening Hours
Address
Midland Letting and Sales
355 Birchfield Road
Perry Barr,Birmingham
West Midlands
B20 3BJ
0121 356 4242
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 56% | £286 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 8 | 15 | 1 | 0 | 1 | 0 | 0 | 2 |
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Sep 25,2022
Sep 25,2022
0
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Great help from donna and ross for helping me communicate with both sides of the solicitors and helping me secure my property...
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Feb 04,2021
Feb 04,2021
0
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Spot on .. good customer service .. would recommend them to be used
Shamim reena sal and John have been good all the way through my tenancy...
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Jan 27,2021
Jan 27,2021
0
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Midland Lettings and Sales, have recently sold a property on my behalf. The sales team were very efficient and particularly good at liaseing between all parties involved.. The buyers and myself were kept informed throughout the sale until completion.
I would like to add further, ...
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Dec 14,2020
Dec 14,2020
0
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I am very glad to had to find this agency. In 2018 when I look for an apartment for the first time in Birmingham, Moh help me not just to find a perfect house, but also with the areas, telling me about the best place for ...
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Aug 19,2020
Aug 19,2020
1
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DO NOT USE!!!!
0 Star rating. Worst letting agent I have ever dealt with. They are rude and the are BULLY’S
Threatening phone calls as well as Harrassment calls.
Use Concept Homes as they provide a friendly efficient service....
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Nov 23, 2020
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Midland Letting sold my house very quickly and in a friendly and professional manner. Excellent communication.
I would not hessitate to use them in the future ...
Oct 21,2019
Oct 21,2019
0
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this helpful
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Wouldn't give it 1* if I could. They deserve -100!! Stayed at one of their properties in Perry Barr while I was a student and they were an absolute nightmare. Don't even know where to start!
Firstly don't even think about getting your deposit back that ...
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Oct 04,2019
Oct 04,2019
1
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The worst. If i couldn’t put a star I wouldn’t.
They actually made things worst that what they actually were. They also breached some parts of the contract as well. Be careful with them fellows if u gonna book with them....
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Nov 22, 2019
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Hi Miranda
I am sorry that you felt our services failed to meet your expecatations. It disturbs me that you suggest we went against the terms of the contract, without a doubt that is not what we do. We provide a service that allows our clients to have their views heard if they feel they have issues that have not been handled accordingly. I cannot see that you have taken advatage of this and as a result may I ask that you contact me at head office, which will allow me to look into this further. ...
Aug 10,2019
Aug 10,2019
0
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this helpful
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So glad that someone with Shamim’s great attitude and approach with tenants works for this company. She’s the reason why any issue of mine was sorted with compromise and in a timely manor. Most of the other staff are rude and don’t ...
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Nov 12,2018
Nov 12,2018
1
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I do not have direct involvement with Midland Lettings but live in the flat above one of their properties.
For months now I have been reporting the water hammer problems caused every time the tenants use their water, and it's driving everyone in the block ...
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N/a
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Jul 25, 2019
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Dear Graham,
Thank you for your review, in this case the Landlord or the Agent were not at fault. The "Banging in the pipes" was due to an air lock within the water system of the building which we had initially advised you of. The Managing Agents are responsible for the maintenance of the building and they have confirmed this problem has been rectified. I hope this helps and if we can be of any further assistance please feel free to contact me. ...
Aug 08,2018
Aug 08,2018
0
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If you are reading this; please use a different agency. They do not care, they just want your money.
After handing them around 2 grand to move in, I had to chase for a week to see when I could have the keys to the flat ...
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Comment on agent fees
Nothing is good
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Sep 03, 2018
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Dear Tenant,
I am very sorry to hear about your experience with Midland Residential, please contact me in the Perry Barr Branch and give me details of this, I will be looking into this for you. ...
Jul 06,2018
Jul 06,2018
0
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I have never experienced such bad customer service from an agency. I would advice everyone to stay away from this letting agency as they talk to tenants like they are shit on their shoe and they are very unprofessional. They have not helped me in ...
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Comment on agent fees
Bad
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Sep 03, 2018
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Dear HA,
Thank you for your comments, they have been duly noted.
I have looked into your file and I must point out that Midland Residential have always adhered to all policies set out by our licencors. Your deposit was retained for number of reasons. This was awarded by The Dispute Services to the landlord in Full.
Your comments about your experience with Midland Residential have been noted and have been investigated, however at the moment I have no record of your complaints throughout yo ...
Apr 26,2018
Apr 26,2018
4
people found
this helpful
this helpful
We have had nothing but problems since moving into our property. I wouldn't have signed with them in thef irst place but me and my partner were desperate as the flat we were living in had been sold by the landlord. He explained this to ...
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Comment on agent fees
Bad
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Jun 19,2017
Jun 19,2017
1
people found
this helpful
this helpful
Good and trusty agency
good peoples and they always looking after thier customers
thier houses are always in good conditions...
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Sep 06,2016
Sep 06,2016
1
people found
this helpful
this helpful
Very poor service from Midlands Letting. Their attitude towards student accommodation is appalling. Disorganised bookkeeping was very apparent. This lead to aggressive voicemails being left on my phone, when Midland believed that I had not returned my keys at the end of the tenancy. However, ...
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Comment on agent fees
Many hidden fees that are only exposed at the end of the tenancy.
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Sep 07,2014
Sep 07,2014
0
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The agents were extremely helpful as they always helped us to their best ability. They were reliable patience and very kind. I will definitely use their services again if I have to move homes....
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Aug 02,2014
Aug 02,2014
2
people found
this helpful
this helpful
I have used Midland Lettings to rent properties on my behalf for the past 12 years. Could I start by stating the obvious, which is that dealing with the public can range from pleasure to exacerbation. This i can testify to, having been a nurse for ...
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Comment on agent fees
Very competitive
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Jul 09,2014
Jul 09,2014
2
people found
this helpful
this helpful
We were tenants of one of the student properties for a year while studying at BCU and thought they were thoroughly helpful. They have us more than enough advice and help in dealing with matters with renting the property as it was our first house. ...
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Comment on agent fees
Houses generally are around that price and the house was a good size.
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Jul 09, 2014
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Thank you. Good luck with your future plans ...
Jul 08,2014
Jul 08,2014
1
people found
this helpful
this helpful
I took a house from midland letting and sales with two friends of mine and I must say that we had a couple of issues after a couple of months (boiler leak,toilet flush didn`t work etc.) but every time I have phoned the ...
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Jul 09, 2014
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Thank you. Good luck with your future plans ...
Jul 01,2014
Jul 01,2014
3
people found
this helpful
this helpful
I with them for 2 years as a tenent along with 4 other house mates.
I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he ...
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Jul 04, 2014
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I am truly sorry that you feel this way and I would rather have spoken to you personally rather than through the public domain. ...
Jun 11,2014
Jun 11,2014
2
people found
this helpful
this helpful
I recently used Midland Letting and Sales after a recommendation from a friend. After being visited by the Letting team at my property, I decided to do managed contract with them and it was the best decision I made. They found lovely tenants - who ...
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Jul 09, 2014
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Thank you ...
Jun 10,2014
Jun 10,2014
1
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Worst mistake I ever made... I advertised my propert on gumtree. Midland letting kept calling looking for busniss, beeing new to property businss I trusted them. John come out spoke to me whisti was doung a private viewing. He spoke to me all professional. I ...
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What agent could do to change your mind?
They could have been honest. Told me the truth and obtained correct details and not done simple checks. Been more thorough.Attached Filesnbsp;
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Jul 09, 2014
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I'm truly sorry to read your review.
I have looked in to this and can confirm that we have followed the reference checking steps that we follow for all tenants. Not only did we receive references, we validated them. I'm not sure what your understanding may be of a basic reference though. In particular, your tenants were from overseas, therefore, a historic check could not be carried out given they would have been living in another country. Though their previous landlords reference was an ...
May 29,2014
May 29,2014
3
people found
this helpful
this helpful
Unfortunately I have nothing good to say regarding anything to do with Midland Lettings. Since moving into the property the cooker has not worked, the shower broken, bedroom window seal broken, bathroom lock broke and got locked in bathroom. This review is very negative due ...
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What agent could do to change your mind?
Learn some manners and proper customer service training.Attached Filesnbsp;
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Jan 25,2014
Jan 25,2014
4
people found
this helpful
this helpful
Shocking company ! rip off merchants. My advise is read the small print in the tenancy agreement. they have a number of charges and fees once you sign.
The attitude of the staff is shocking - very chav(y) and uneducated lot who are just out ...
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Feb 19, 2014
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I am sorry that you feel the need to write such a review. Our tenancy agreement is very transparent and our fees are disclosed in advance before you enter into tenancy. The only fee that you would pay during the tenancy is where your rent is in arrears and interest is charged at the request of the landlord, or a contract renewal fee is payable should you extend your tenancy, I cannot find trace on our live system of a property that we deal with at B9. Either this review is for another company o ...
Jan 10,2014
Jan 10,2014
4
people found
this helpful
this helpful
Excellent recommend them to anyone very helpful known them for 16 years Alan and Ross .if your looking for a state agent their the ones to go to....
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Jul 09, 2014
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Thank you Sophie. ...
Dec 19,2013
Dec 19,2013
3
people found
this helpful
this helpful
I have been letting my property through these guys for the last 6 years, to students. I have always been dealt with in a really pleasant manner, any issues I have had have been dealt with in a quick professional manner, without any fuss, rent payments ...
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Dec 09,2013
Dec 09,2013
4
people found
this helpful
this helpful
This is my third time using Midland Letting and Sales and once again, they've delivered a good service catered to my needs. As a landlord I've dealt with many agents but have found Midlands to be very reliable and one that makes sure, that as ...
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Nov 02,2013
Nov 02,2013
3
people found
this helpful
this helpful
I would stay clear of Midland Lettings. They continually give false information, they fail to pay the rent, don't return calls and are professionals at passing the buck. Each member of the company is rude, patronising and treat landlords and tenants alike with disrespect and ...
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Nov 19, 2013
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I would be happy to discuss this and look into it for you please contact me at head office and ask for Ross. ...
Aug 25,2013
Aug 25,2013
2
people found
this helpful
this helpful
I used midlands as a letting agent to let my property and was consistently facing problems. They are rude and abrupt when contacted and generally lack professionalism.
They did not manage the property for which they charge monthly fees. Rent was paid late causing me ...
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Nov 19, 2013
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I am saddened that you have not got in touch following my reply to your on-line review, Given the chance I would have been happy to look into what you had written. ...
Jul 03,2013
Jul 03,2013
4
people found
this helpful
this helpful
We moved into a completely refurbished student property in September 2012.
When we moved in the brand new fridge/freezer was not working. It took over a month for hotpoint to send us a new one and in this time Midland said we should "keep the ...
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What agent could do to change your mind?
Not treat me like a child and not verbally abused me over the phone.Attached Filesnbsp;
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Apr 22, 2014
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How odd that Midland have suddenly become interested in responding to comments on this site and, simultaneously, started getting positive reviews!
I think you treat student tenants badly because they are an easy target and don't tend to stay in the city long enough to give you a bad reputation. I have stayed in Birmingham and am currently looking for a new property to rent, I am always disappointed when I find the sort of property I would like but it is let by Midland, I would never put mysel ...
Apr 25,2013
Apr 25,2013
5
people found
this helpful
this helpful
Midland letting and sales are a very rude agency to deal with. They reschedule appointments made with us an hour before the appointment is due to start. Also, when my rent was due, rather than getting a phone call or polite email to remind me, ...
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What agent could do to change your mind?
They are rude, inconsistent and unreliable. If they could change all of those things I would use them again.Attached Filesnbsp;
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Nov 20, 2013
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Dear Ross,
RE housemate in breach of contract: this was not because we had fallen out with our housemate, it was because he had breached three pear are parts of the contract and we alerted Midland Letting who ignored it.
RE slug infestation: we reported this problem, and nothing was done about it. The letting agents did nothing, and the landlord did nothing. So my comment is still valid.
RE rent payment: I was not behind on my rent. I was due to pay rent when my student finance came through. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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I think you treat student tenants badly because they are an easy target and don't tend to stay in the city long enough to give you a bad reputation. I have stayed in Birmingham and am currently looking for a new property to rent, I am always disappointed when I find the sort of property I would like but it is let by Midland, I would never put myself through your abysmal service again.