95% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Jul 02,2013
Jul 02,2013
1
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Our initial impression of WJ Meade appeared positive. Haris Miah appeared to know his property portfolio and had something to view in the location in whcih we wished to live.
We signed up having seen the property and looked forward to moving in. 2 days before we were due to do so, Haris called and said the property had no windows, that some building works the landlord had planned were still ongoing. We did not move in becuase we did not want our possesions covered in building dust and at risk of damage. Fortunately we were moving out of a shared apartment and had the flexibility to stay where we were. We eventually moved in 2 weeks later. We should have seen the warning signs.
Some 9 months later, we suffered a considerable leak in our ceiling which was right above where our television was sat. Fortunately we moved it in time for it to avoid damage but called the emergency number. To keep a VERY long story short, our lounge was uninhabitable, the leak continued for SEVEN MONTHS, drip-dripping into the bucket we had placed underneath over 30 times per minute (madenning and could be heard throughout the property) and I sent more than 50 emails and made numerous phone calls attempting to get it repaired. Some repairs were made shortly after the intial leak started but we came back from a holiday to find water cascading through the hole and onto our televsion which we had put back in it's place on the authority that the leak had been fixed. We were never compensated.
After 7 months we had decided we had had enough. If it weren't due to the Olympics and the lack of available properties (and unaffordable rents) we would have moved out long before. The disdain showed by all involved towards is a sad indictment to the way the property market panders to landlords and ignores tennats (why would a tenant ever let from an agent who offers landlords high guaranteed rents?!).
We were told it was the landlord delaying repairs, we were told it was the managing agent delaying repairs, we were told it was everyone except WJ Meade. Our neighbour below suffered a leak through to her flat too, her newly decorated bathroom ruined by WJ Meade's negligence in our property. It was over 4 months before anyone even remotely connected with roof repairs was called in.
For 7 months I suffered stress, anxiety and hated coming home to a house in which I could not relax. We were forced to sit, eat, watch tv and live in our spare room for 7 months, walking through hardened water and jumping over a bucket to reach our kitchen.
Not only that, but a colleague of mine moved into a property (with exactly the same leak problems, I might add) and she also mentioned that the agent had divluged my details to her, telling her my name and that I'd let through them as he'd noticed we worked at the same place. Confidentiality?!
One of the worst periods of my life. We severed the tenancy due to negligence, rather graciously giving them a months notice. We were informed over the phone later that the landlord had kindly agreed to let us go (it was hardly up for negatiation, we were leaving end of!). We moved out with nowhere to go, this being preferable to giving Meades any more of our money, putting all of our posessions and furniture into storage and staying with my girlfriends parents in Essex (50 miles from where we both work) for 3 months while trying to find a property back in the East End of London (it was December and very few properties were available until March when we finally moved back to the area).
The comments above about landlords being extremely happy with Meades doesn't surprise me - they seem to be very carefully ensuring landlords get their rent at all costs, stretching tenancy laws to the absolute extreme from the tenant's point of view, with no regard for healthy and safe living arrangements.
We signed up having seen the property and looked forward to moving in. 2 days before we were due to do so, Haris called and said the property had no windows, that some building works the landlord had planned were still ongoing. We did not move in becuase we did not want our possesions covered in building dust and at risk of damage. Fortunately we were moving out of a shared apartment and had the flexibility to stay where we were. We eventually moved in 2 weeks later. We should have seen the warning signs.
Some 9 months later, we suffered a considerable leak in our ceiling which was right above where our television was sat. Fortunately we moved it in time for it to avoid damage but called the emergency number. To keep a VERY long story short, our lounge was uninhabitable, the leak continued for SEVEN MONTHS, drip-dripping into the bucket we had placed underneath over 30 times per minute (madenning and could be heard throughout the property) and I sent more than 50 emails and made numerous phone calls attempting to get it repaired. Some repairs were made shortly after the intial leak started but we came back from a holiday to find water cascading through the hole and onto our televsion which we had put back in it's place on the authority that the leak had been fixed. We were never compensated.
After 7 months we had decided we had had enough. If it weren't due to the Olympics and the lack of available properties (and unaffordable rents) we would have moved out long before. The disdain showed by all involved towards is a sad indictment to the way the property market panders to landlords and ignores tennats (why would a tenant ever let from an agent who offers landlords high guaranteed rents?!).
We were told it was the landlord delaying repairs, we were told it was the managing agent delaying repairs, we were told it was everyone except WJ Meade. Our neighbour below suffered a leak through to her flat too, her newly decorated bathroom ruined by WJ Meade's negligence in our property. It was over 4 months before anyone even remotely connected with roof repairs was called in.
For 7 months I suffered stress, anxiety and hated coming home to a house in which I could not relax. We were forced to sit, eat, watch tv and live in our spare room for 7 months, walking through hardened water and jumping over a bucket to reach our kitchen.
Not only that, but a colleague of mine moved into a property (with exactly the same leak problems, I might add) and she also mentioned that the agent had divluged my details to her, telling her my name and that I'd let through them as he'd noticed we worked at the same place. Confidentiality?!
One of the worst periods of my life. We severed the tenancy due to negligence, rather graciously giving them a months notice. We were informed over the phone later that the landlord had kindly agreed to let us go (it was hardly up for negatiation, we were leaving end of!). We moved out with nowhere to go, this being preferable to giving Meades any more of our money, putting all of our posessions and furniture into storage and staying with my girlfriends parents in Essex (50 miles from where we both work) for 3 months while trying to find a property back in the East End of London (it was December and very few properties were available until March when we finally moved back to the area).
The comments above about landlords being extremely happy with Meades doesn't surprise me - they seem to be very carefully ensuring landlords get their rent at all costs, stretching tenancy laws to the absolute extreme from the tenant's point of view, with no regard for healthy and safe living arrangements.
What agent could do to change your mind?
Fix the leak in our ceiling, maybe within 2 months instead of 7 (when we left with it still not fixed).Attached Filesnbsp;
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Latest Reviews
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reviewed by 'Shamina'
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15th Aug 2022
reviewed by 'Friedrich Ziegler'
4th Feb 2021
reviewed by 'Fred'
25th Jan 2021
reviewed by 'Gabriel'
Opening Hours
Address
W J Meade
391 Mile End Road
Bow,London
Greater London
E3 4QS
020 8981 3331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £240,000 | £1,200,000 |
| Lettings | 100% | 94% | £1,100 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 16 | 5 | 51 | 0 | 50 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 09,2024
Oct 09,2024
0
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I've just contacted wj meade and spoke to 2 agents. First one by the name of Harris. He was extremely rude and has no customer service skills. Trying to ask for information was a crime to this agent. He stated he explained to me 6 times and ...
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Sep 10,2022
Sep 10,2022
0
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I am a first-time buyer and if time is a very critical factor for you to purchase a flat, then Billy and Michael at WJ Meade Bow will make it happen!!! :)
The first time I visited the flat after getting an email from Billy for ...
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Aug 15,2022
Aug 15,2022
0
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Absolutely excellent support in the purchase of a property. Many thanks Michael. Also very helpful in providing contacts to builders for refurbishing work. Again many thanks Michael. We may well be letting the property in the future and will be going straight to WJ Meade ...
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Feb 04,2021
Feb 04,2021
0
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I have used Haris at the Bow office for the last 20 years.
He has always provided a highly personalised service, gone beyond the call of duty and located quality tenants for me...
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Feb 03,2021
Feb 03,2021
1
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I would give less than 1 star if possible. Terrible customer service from the beginning. Whenever we called we were told there is no one that could help us to simply put an interest for a property that was just listed online.
The sales team were ...
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Jan 25,2021
Jan 25,2021
0
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We are absolutely satisfied with the whole renting process! From the very start till we got the keys from our flat, Haris Miah supported us and guide us through all the procedure.
It is extremely important to feel supported when you are looking for a ...
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Jan 21,2021
Jan 21,2021
0
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I searched for many different properties in the area with various agents and agencies. Billy Collins at WJ Meade was the stand out performer by some distance in guiding me on my search for the area. His knowledge of the different houses in regards to ...
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Jan 20,2021
Jan 20,2021
0
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This is the second year I have used WJ Meade for their tenant find service. I was happy to use them again this year. Georgia worked really hard over Christmas to find me a tenant. She did really well considering the time of year and ...
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Nov 09,2020
Nov 09,2020
0
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We had a really positive experience with all members of WJ Meade right through from evaluation to completion.
They were able to achieve a good sale in a strange market and then helped see it through to completion despite all the COVID related hurdles in ...
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Sep 29,2020
Sep 29,2020
0
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Excellent in every respect. Every dealing with Michael Whitby was exemplary.
You will not find a better agent in East London....
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Aug 25,2020
Aug 25,2020
0
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We could not be more pleased with the service, support, friendliness and advice offered by W J Meade when selling our flat. Excellent communicators, we were never left frustrated by a feeling of being ignored or forgotten. First class in every respect - we strongly ...
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May 20,2020
May 20,2020
0
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Great experience from start to finish. We dealt with Billy who could not have been more helpful, responsive, personable and friendly. Bought a property which was advertised by WJ Meade, both Billy and Michael were great in dealing with queries we had as a first ...
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Mar 12,2020
Mar 12,2020
0
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Baily With at Bow provided excellent service throughout the lettings procedure, great customer service and always happy to help!
Will be recommending to everyone...
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Feb 02,2020
Feb 02,2020
0
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I recently used W J Meade at Bow/Mile End to find new tenants. Their service was very good: clear communications, a helpful ‘can do’ approach and friendly staff. I’d gladly recommend them....
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Jan 28,2020
Jan 28,2020
0
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Really happy with the service - they helped me to choose the right tenant who will hopefully stay for a long time - would use again...
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Dec 02,2019
Dec 02,2019
0
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The team are clear and straightforward in their communication, always return calls/emails quickly and treated me with respect throughout. I also appreciated that several members of the team were up to date with my case - if my main contact was away the process ...
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Oct 30,2019
Oct 30,2019
0
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Russell was incredibly helpful throughout my purchase process from taking us through his stock of available properties through to helping broker the property which we eventually purchased.
Would recommend to others and am using WJ Meade as well on my property sale....
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Oct 12,2019
Oct 12,2019
0
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Outstanding service and very helpful letting agent throughout my renting application process. All the information presented was very clear and convenient....
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Sep 30,2019
Sep 30,2019
0
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work very efficicently, good job, well done.
They contacted me on Saturday and make a viewing arrangment the same day. Decide to rent on Monday and move in soon....
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Aug 07,2019
Aug 07,2019
0
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I had a great experience with WJ Meade, Bow.
I first inquired about renting and then about selling my property - and for both Jake was very polite and helpful and gave me advice promptly and clearly. I did not feel like he was trying ...
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Jul 26,2019
Jul 26,2019
0
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I've been very impressed with WJ Meade through each step of the process of buying my first flat. They have been extremely helpful, and well informed. I really couldn't recommend them enough!...
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Jul 09,2019
Jul 09,2019
0
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My name is Domenico and I'm a new tenant since February 2019 thanks to W J Meade.
My experience was excellent since day one, me and my flatmate, we really felt welcome in the agency and thanks to Haris Miah was super easy and quick to ...
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Jun 18,2019
Jun 18,2019
0
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Experienced, knowledgeable, loves selling older, more unusual properties, efficient, friendly, local. And not part of a large chain. What more could you want from an estate agent?...
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Comment on agent fees
More reasonable than the larger chains of ‘upmarket’ estate agents.
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May 21,2019
May 21,2019
0
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I was recommended Michael Whitby by a friend and both he and Billy Collins did an excellent job of selling our first-time-buyer flat in a climate where there aren't many first-time-buyers around. They are very easy to communicate with (willing to use email rather than ...
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May 13,2019
May 13,2019
0
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I initially rented my property through Michael, and then I also sold through him. He was wonderful throughout both, really supportive, great advice and a sensible approach with great customer service....
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Comment on agent fees
Good.
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May 06,2019
May 06,2019
0
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Thank you Billy and the team for showing us that estate agents can work for both sides and make everyone feel they have got the right deal. We were first time buyers and Billy and Michael helped us through the process including how and when ...
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Comment on agent fees
n/a
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Apr 15,2019
Apr 15,2019
0
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We received amazing service every step of the way and found Michael and Billy professional and helpful.
Our situation was somewhat different too some as we had an urgent need too sell very very quickly. Michael was sympathetic too our needs, gave helpful advice on ...
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Comment on agent fees
We paid std fees and given the work they did in ensuring our sale progressed and the minimal effort we had too do along they way we was happy with what we paid.
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Apr 06,2019
Apr 06,2019
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W J Meade really worked hard to find us a new home - they proactively called us with a large number of suitable properties and were flexible about when we could see them. Through this process they came across as knowledgable and helpful.
They then ...
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Comment on agent fees
Didn't pay fees as we were buying.
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Apr 04,2019
Apr 04,2019
0
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I found everyone in the WJ Meade office to be lovely and happy to give their time to answer questions and do what they could to reassure me with the daunting and stressful process of my first home purchase. Billy was really friendly and helpful ...
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Mar 24,2019
Mar 24,2019
0
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We were moving after living in our home for 18 years. We had previously talked to Meade about moving and I was impressed that Michael honoured our previous commission agreement despite rates having changed. The team were open about what they felt we could get but ...
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Comment on agent fees
Rates were better than elsewhere and also very clear
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Michael
(62)
Billy
(42)
Michael
(35)
Haris
(26)
Martin
(19)
Russell
(18)
Jake
(11)
Baily
(4)
Vendor Fees
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Last updated at 11:24 AM 26/11/2018 by allAgents
