100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction
Jul 02,2013
Jul 02,2013
6
people found
this helpful
this helpful
DO NOT, DO NOT USE ATLANTIS. It is incredibly unfortunate that Atlantis let some very attractive properties at decent rental prices. We'd heard bad reviews about Atlantis before renting a property through them. An acquaintance reported one of the property managers for allowing himself into the house at inappropriate times and harassing her. I believe said person no longer works there.
As for our experience with Atlantis, the viewing was brief, the agent showing us the property did not seem very knowledgeable and having then spoken with the landlord we find actually told us un-truths regarding the property. We had problems submitting our references, there was more than one person dealing with our references and each told us a different story as to where they were/why they'd not been accepted/what needed to be done. You may have problems submitting references if you are a contract worker and work for an Agency, at least I did.
The landlord informed us that although we were renting the property through Atlantis they would not be managing the property as they had done with the previous tenant, as in that case they'd not kept up their quarterly reviews, not informed him of issues with the property or the tenant and as such the property was left in an uninhabitable state when the old tenant left. We were to go through the landlord for everything as he did not trust Atlantis.
Atlantis's fees are incredible! Fees to get in the door and indeed, be prepared to lose £90 from your deposit whether the landlord agrees to have it returned in full, for their admin fees. It took months for us to have our deposit returned as the account manager did not inform us that we'd need to agree to this fee, nor were we given a realistic time scale. We were only informed that the reason for the hold up was because we hadn't agreed to the fee weeks after we'd moved out and Atlantis had received the landlords email confirming the deposit was to be returned, after we chased them for information!
Oh, and please do not think that once you've moved out, paid all the fees and settled all the bills that your fiasco with them is over! No no!
Nearly two months after we moved out, the energy supplier for the property sends a rather large bill to the property, addressed to no one and quoting a new account number (the energy provider has our new details and has been communicating with us at this address to settle our final bill). It turns out that Atlantis, after being told they would no longer be letting the property and that the landlord was letting it privately, waded in and contacted Spark Energy to switch energy suppliers! Under who's instruction? Not ours, not the new tenants, and not the landlord!
Atlantis contacted Spark in error causing this random bill to arrive on the new tenants doorstep, causing severe friction between us (the old tenants who are dutifully dealing with the final bill) and the landlord who's new tenants have been served this bill!
When trying to contact the property manager regarding their communication with Spark, I spoke to a rather unhelpful receptionist who, when I asked to be transferred to a direct line, hung up on me.
Atlantis have admitted fault and will settle the issue and pay the bill they caused to be generated. But still, this is not a company you want to deal with, they can effect your life in so many negative ways, stay away from Atlantis.
As for our experience with Atlantis, the viewing was brief, the agent showing us the property did not seem very knowledgeable and having then spoken with the landlord we find actually told us un-truths regarding the property. We had problems submitting our references, there was more than one person dealing with our references and each told us a different story as to where they were/why they'd not been accepted/what needed to be done. You may have problems submitting references if you are a contract worker and work for an Agency, at least I did.
The landlord informed us that although we were renting the property through Atlantis they would not be managing the property as they had done with the previous tenant, as in that case they'd not kept up their quarterly reviews, not informed him of issues with the property or the tenant and as such the property was left in an uninhabitable state when the old tenant left. We were to go through the landlord for everything as he did not trust Atlantis.
Atlantis's fees are incredible! Fees to get in the door and indeed, be prepared to lose £90 from your deposit whether the landlord agrees to have it returned in full, for their admin fees. It took months for us to have our deposit returned as the account manager did not inform us that we'd need to agree to this fee, nor were we given a realistic time scale. We were only informed that the reason for the hold up was because we hadn't agreed to the fee weeks after we'd moved out and Atlantis had received the landlords email confirming the deposit was to be returned, after we chased them for information!
Oh, and please do not think that once you've moved out, paid all the fees and settled all the bills that your fiasco with them is over! No no!
Nearly two months after we moved out, the energy supplier for the property sends a rather large bill to the property, addressed to no one and quoting a new account number (the energy provider has our new details and has been communicating with us at this address to settle our final bill). It turns out that Atlantis, after being told they would no longer be letting the property and that the landlord was letting it privately, waded in and contacted Spark Energy to switch energy suppliers! Under who's instruction? Not ours, not the new tenants, and not the landlord!
Atlantis contacted Spark in error causing this random bill to arrive on the new tenants doorstep, causing severe friction between us (the old tenants who are dutifully dealing with the final bill) and the landlord who's new tenants have been served this bill!
When trying to contact the property manager regarding their communication with Spark, I spoke to a rather unhelpful receptionist who, when I asked to be transferred to a direct line, hung up on me.
Atlantis have admitted fault and will settle the issue and pay the bill they caused to be generated. But still, this is not a company you want to deal with, they can effect your life in so many negative ways, stay away from Atlantis.
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Latest Reviews
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Opening Hours
Address
Sykes Captital
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 51% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 121 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 07,2024
Mar 07,2024
4
people found
this helpful
this helpful
The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters.
I have nothing else to say. I’m clearly not the only one. They will get what they deserve one day....
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Jun 15, 2024
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they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? i don't want bad credit as mine is flawless ...
Dec 31,2023
Dec 31,2023
3
people found
this helpful
this helpful
Firstly, do yourselves a favour and avoid this company at all costs.
I recently had the displeasure of renting from Sykes Capital, and my experience has been nothing short of a nightmare. This so-called business, run by two clueless individuals who seem to have no ...
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Jun 15, 2024
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they took over £1k in deposit and asking for another £1k plus in damages. if we don't pay what will they do? i dont want to go to court or let it affect my credit ...
Dec 18,2023
Dec 18,2023
3
people found
this helpful
this helpful
Terrible people,
Expecially Charlie,
He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down the phone for lack of communication on their side.
Have had mould in the flat since we moved in, even with photo evidence they still ...
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Jun 15, 2024
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they took over £1k in deposit and asking for another £1k plus in damages. if we don't pay what will they do? i dont want to go to court or let it affect my credit ...
Jan 06,2023
Jan 06,2023
3
people found
this helpful
this helpful
Looking at these comments I can also say the same about this company as my son has just left a property rented through them - it was left as perfect as when he took it - then after gets a cleaning bill for £200 it was ...
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Jun 15, 2024
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(2)
they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? i don't want bad credit as mine is flawless ...
Oct 07,2021
Oct 07,2021
2
people found
this helpful
this helpful
The worst agency you can find! They rent flats that have big problems with damp. Later, they blame everything on the tenant and look for as many reasons as possible to take the entire deposit and even find an opportunity to add extra costs. Very ...
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Jun 15, 2024
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they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? i don't want bad credit as mine is flawless ...
Aug 28,2021
Aug 28,2021
4
people found
this helpful
this helpful
My view is that the firm adopts scammer's techniques to withdraw as much money as possible from the tenants. It's very likely, that all the 5 stars reviews above have been paid for by the Company, or left by these people directly, in order to try ...
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Jun 15, 2024
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they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? do they actually take u to small claims court? i don't want bad credit as mine is flawless ...
Aug 18,2021
Aug 18,2021
11
people found
this helpful
this helpful
My view is that the firm adopts scammer's techniques to withdraw as much money as possible from the tenants. It's very likely, that all the 5 stars reviews above have been paid for by the Company, or left by these people directly, in order to try ...
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Jun 15, 2024
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they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? are they gonna take u to small claims court? i don't want bad credit as mine is flawless ...
Aug 05,2020
Aug 05,2020
5
people found
this helpful
this helpful
I have previously sent out a letter of complaint about all of the issues that me and my partner have experienced because of the agency, but I haven't received a response. I have had too many disputes with the agency. I cannot live in these ...
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Oct 03,2019
Oct 03,2019
1
people found
this helpful
this helpful
Avoid at all costs unless you want to loose your money! Worst customer service worst reputation. The only thing they are good at is taking you money. I should have read the comments before renting with them...
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Aug 12,2019
Aug 12,2019
6
people found
this helpful
this helpful
I would give 0 stars if I could. They ripped us off for so much money and treated us with no respect. They charged a check out fee AND a finalisation fee (both £250) and couldn't explain to us what the difference was, how the £250 was calculated, ...
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Jun 15, 2024
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they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? would they take u to small claims court? i don't want bad credit as mine is flawless ...
“got threatened by owner of atlantis for apparently making to many maintenance complaints and telling them i was getting health inspector to property...”
Aug 08,2018
Aug 08,2018
4
people found
this helpful
this helpful
I rented from Atlantis from January 2012 till November 2012. Upon paying all deposits and agency fees i signed my tenancy at there market place offices and got told that the owner would sign his part then an agent would bring me my copy to the property ...
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Comment on agent fees
Extortionate
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Aug 06, 2019
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(1)
While my experience was not quite as bad as Rob's, we had a pretty horrible time while renting through these lowlife scam merchants.
We were without the main bathroom and the balcony and the front door for nearly five months, and would have been more if we had not got Environmental Health involved. I withheld a portion of the rent for this period as I was not going to pay for something I had not received. When the repairs were eventually complete(minus the front door which was NEVER repaired in ...
Apr 24,2018
Apr 24,2018
2
people found
this helpful
this helpful
I have had a horrible experience with Atlantis, they have been rude, obnoxious and greedy. I have lost most of my deposit despite leaving the flat I rented in good condition and on time having paid my rent promptly each month. Please don't use these ...
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Comment on agent fees
Bad
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Feb 21, 2020
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(1)
Terrible people, gangsters methods, now calls Sykes Capital. BE AWARE! ...
Nov 08,2016
Nov 08,2016
4
people found
this helpful
this helpful
very poor service lack of respect and rip offs, I used these people to find a rental property and was charged extortionate fees and they were awful in dealings, very ignorant and arrogant. Hopefully will not have to deal with them anymore...
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Comment on agent fees
very high
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Aug 11,2015
Aug 11,2015
3
people found
this helpful
this helpful
After inquiring about commercial property for my business I was lead a merry song and dance by Miles via both his inability to answer questions relating to the property as well as his talent for providing completely erroneous information when left to his own devices.
...
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What agent could do to change your mind?
Being vaguely competent would have been a start. Treating me with a modicum of respect would have been an advantage.Attached Filesnbsp;
Comment on agent fees
The non-refundable reference deposit is a joke. If anything, people need to get a reference on these sharks before even considering doing business with them
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Jul 08,2015
Jul 08,2015
4
people found
this helpful
this helpful
On first impressions Atlantis seems a professional and trustworthy estate agent, but unfortunately that is far from the truth.
- They invoiced us for fees that weren't in the contract (I know other Atlantis tenants that also got these charges such as ambiguous "market rate ...
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What agent could do to change your mind?
As outlined in the review there were many instances of unethical / disrespectful behavior which seems to be ingrained into the culture of this organisation. If the owner of this small agent is not responsible for this bad culture he should seek a wholesale review of how they comply with managing lettings and seek to improve internal systems so that they can make the necessary profits without breaking the basic standards expected by tenants in Reading.Attached Filesnbsp;
Comment on agent fees
As mentioned in the review the agent attempted to charge fees which were not in the contract and also they did not assist us at all as tenants siding solely with the landlord at all times, therefore not acting as an independent third party agent.
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Jan 14, 2016
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"Unethical / disrespectful behavior which seems to be ingrained into the culture of this organisation" I agree, the culture at the top is rotten to the core. They have huge staff turnover and nothing will change unless the people at the top all bugger off. ...
Jun 18,2015
Jun 18,2015
3
people found
this helpful
this helpful
Appalling response from the team. They don't even care how the customer has to suffer due to their lack of incompetence and resolve.
I have been behind the agency for 2 weeks just to have the tenancy agreement signed.
As per their requirement, I have already ...
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Comment on agent fees
I was charged GBP 500. For a service where Atlantis property does not care about their customer and their needs, they will work at their own pace and convenience.
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Jul 14, 2015
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Dear Tarun,
I am very sorry to hear that you have not been satisfied with the experience you've received to date. I would be happy to discuss any concerns you may have and would ask that you contact me directly on the below details. I would however request that the published addresses, especially that of the Landlord are removed as this is a breach of data protection.
Kind regards,
Tina Watkin AIRPM Managing
Director Direct dial: 0118 955 7032
Email: [email protected] ...
May 29,2015
May 29,2015
3
people found
this helpful
this helpful
(I am tenants representative and have written approval to engage on all aspects of this rental), Provided a flat rental with no heating at all and many other serious disrepair issues. Made a young family homeless. Crass and insulting response to complaint. 6 weeks into rental ...
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May 30, 2015
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(1)
Dear Mr Hunter,
I understand that you have raised a formal complaint with our office, to which we have acknowledged receipt of this in line with the required time frame. A full investigation of the complaint will now be undertaken by the team and a detailed response provided via this medium, which will be done within the specified time frame of our internal complaints process. I would however like to clarify that my involvement with this matter would be as the Managing Director of Atlantis ...
May 15,2015
May 15,2015
0
people found
this helpful
this helpful
I have been a tenant in a property managed by Atlantis for just over a year and a half, and I have to say that throughout that time they have always been professional and prompt in dealing with any issues which have arisen.
Big thanks ...
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May 05,2015
May 05,2015
0
people found
this helpful
this helpful
Quick, responsive and knowledgeable! The level of communication throughout the whole process of letting my property was excellent and I would strongly recommend using Atlantis....
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Apr 03,2015
Apr 03,2015
0
people found
this helpful
this helpful
Atlantis have just secured new tenants for our property in record time. We're grateful to James Old and his team and know that it's worth using them, it may cost more than doing it on our own upfront but the speed and quality of tenants ...
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Apr 01,2015
Apr 01,2015
0
people found
this helpful
this helpful
Very straightforward, open and honest team who were able to meet all my needs when moving properties from another prominent Reading letting agent. I've been very impressed and long may it continue....
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Apr 02, 2015
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(1)
Dear Phillip,
Thank you for taking the time to leave a review on this site. It's great to hear that you're pleased with the service you've had from us following the poor experience you had with your previous agent.
If I can ever be of assistance please feel free to contact me on the below details.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Mar 19,2015
Mar 19,2015
2
people found
this helpful
this helpful
I used Atlantis Property for renting an apartment. In the beginning they all seemed nice and very cooperative. The landlord clearly mentioned that he used Atlantis only for finding the tenant. The property was managed by landlord. Once the 12 months of contract was over the ...
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What agent could do to change your mind?
The agent needs to be clear right at the beginning re the charges which tenant might need to pay during and at he end of tenancy. Also, they should communicate with the tenant in timely and transparent manner to avoid any misunderstanding.Attached Filesnbsp;
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Mar 19, 2015
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Dear Mohit,
I'm sorry you've not been entirely satisfied with your rental experience and have taken to this website to air concerns. Just to confirm a couple of the points you've made, firstly all fees associated with a tenancy are clearly outlined in the Tenancy Agreement you signed prior to moving in. Secondly, we are required by law to hold the deductions from the deposit that were disputed. This isn't a case of anything being ‘taken', but simply held until the TDS make judgement. I ...
Mar 13,2015
Mar 13,2015
1
people found
this helpful
this helpful
My point of contact at Atlantis is Jon Pauley, I've always found him to be professional, courteous and diligent. I can recommend the company on this basis....
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Mar 23, 2015
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Dear Sev,
Many thanks for leaving this review, I'll pass this on to Jon now who I'm sure will really appreciate the recognition.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Mar 13,2015
Mar 13,2015
0
people found
this helpful
this helpful
Rented a flat with atlantis 18 months ago and I'm still here now. The fees aren't cheap (nowhere in reading is cheap) but the service is good. I can call in to their office in town to speak to my property manager so help has never ...
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Mar 13, 2015
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Dear Kris,
Many thanks for leaving us your comments. I'm glad you're pleased with the service you've received so far and please do contact me if ever I can assist with anything.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Feb 03,2015
Feb 03,2015
0
people found
this helpful
this helpful
My properties have been with Atlantis since 2007 and I wouldn't dream of changing managing agents. Andrew Strong has been my main contact but I've had dealings with most departments, James Old is also very good. I recommend them for Landlords....
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Feb 16, 2015
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(1)
Dear Sir/Madam,
Many thanks for leaving your comments. It is very much appreciated and I will pass this onto Andrew and James now. Please do contact me if ever I can be of assistance, my details are below.
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Feb 03,2015
Feb 03,2015
0
people found
this helpful
this helpful
After receiving valuations from 4 different agents I selected Jack from Atlantis to sell my apartment. The decision proved to be correct as the apartment sold within 2 weeks and I was very happy with the service after that point. I chose Atlantis because they manage the ...
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Feb 05, 2015
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Dear Nicholas,
It's great to hear that your apartment has been sold successfully. I'll pass your comments on to Jack and the team. If we can help with anything in future please do get in touch, my contact details are below if I can ever be of assistance.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Jan 29,2015
Jan 29,2015
0
people found
this helpful
this helpful
Atlantis have been an excellent agent for me. Having had previous agents who didn't keep an eye on my properties and provided unreliable tenants or were of little use in resolving problems, I have been delighted with the way that Atlantis deals with my business. ...
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Feb 02, 2015
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Dear M H Hall,
I'm delighted that we've restored your faith after your problems with previous agents. Many thanks for taking the time to write this review and please do feel free to contact me if you need to at any time.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Jan 29,2015
Jan 29,2015
0
people found
this helpful
this helpful
I am based in London and had been looking to buy a property in Reading for an investment for a few months. Jack and James were the first people I spoke to and their knowledge of the area and potential yields was very good. I've ...
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Feb 02, 2015
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Dear Sir/Madam,
Many thanks for taking the time to leave us this very kind review. I will pass your comments on to James and Jack immediately and wish you all the best with your investment. My details are below should you ever wish to contact me personally.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Jan 28,2015
Jan 28,2015
0
people found
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Marketing online very good. Inventory very detailed. Selection process seemed thorough and the Tenants appear respectful professional people. Will use again in future on my other properties....
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Feb 02, 2015
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(1)
Dear David,
I'm delighted that your first property with us has been rented successfully and we look forward to working with you again in the future. Many thanks for taking the time to leave us a review. My details are below should you wish to speak to me directly at any time.
Kind regards,
Tina Watkin AIRPM
Managing Director
Direct dial: 0118 955 7032
Email: [email protected] ...
Jan 28,2015
Jan 28,2015
0
people found
this helpful
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The block management team are very helpful, particularly Hannah who has been working through some issues with us lately. She has been a pleasure to deal with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
I am genuinely sorry that you did not have a good experience letting a property with Atlantis.
With regards to the fees at the end of the tenancy we have recently changed our policy so that no administration fees are charged at the end of Tenancies under our new Tenancy Agreement. Whilst I appreciate that this does not assist you it does mean that if a Landlord is managing his property and undertakes his own checkout no fees will be charged for releasing the deposit by our company.
Our initial fees are comparable and in many cases lower than a number of our competitors, so whilst I appreciate it is a lot of money the lettings industry is an open market and a competitive market in Reading
The issue with Spark Energy was a systems issue with a report which was provided to them and this is most unfortunate. Please do accept my apologies that this did occur and I have also spoken directly to Spark Energy about this particular circumstance so that we can prevent it from occurring again.
If you would like to discuss the above, or any aspect of your letting further I would welcome your call.
Kind regards,
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
e-mail: [email protected]