88% lettings valuation accuracy
91% lettings fee satisfaction
Jul 02,2013
Jul 02,2013
6
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We "applied" for a property last week in Musselbrough. I went to view the property and travelled all the way from Newcastle to do a handful of viewings. This was the first of the day and I really liked the place, I enquired with the lad who did the viewing (who I must say was polite and courteous) if they would take our dog as the advert had not specified either way? He said he didnt know and that I would have to apply for the house and pay the £200 application fee rather than them just contacting the landlord for clarification...seemed odd but het ho I applied and paid the £200.
I received a phonecall 2 days later to tell me that I hadnt been succesful, when I enquired why I was told because the landlord had not short listed me but they had no explanation as to why (Again this seemed a bit odd but not much I could do really). I did leave feedback with the girl on the phone explaining as I know my credit record is exempalary I could only assume it was the dog issue and suggested that perhaps it would be a good idea rather than taking my cash and asking me to apply they could have just enquired with the landlord or better still asked him in the first place when they were arranging to market his property to avoid a lot of unessecary paperwork!
She wasnt too impressed with my suggestion and tried to end the conversation abruptly, so much so I had to intervene and enquire about when I would receive my deposit back...she then went on to say despite taking it off my card instantly over the phone when I applied that she would issue it via accounts and it would take 5 working days. I queried this and explained I had paid promptly and expected the same in returning my cash. She was very displeased and said I would have to wait and sure enough 5 days has gone by and surprise surprise no cash arrived back. She did let slip that 8 people had applied for that property, thats £1600 of OUR money sitting in their bank account earning them interest.
Simply not acceptable, a very poor example of an estate agent in my view. Incidentally we have now got a house secured through another agent who was considerably more helpful and was in no hurry to get money until I was able to make it up in person to sort paperwork and ensure I was completely happy....far better example of a good business. Southside Property Management......avoid like the plague!!!! Very very poor service and dont give a stuff!
I received a phonecall 2 days later to tell me that I hadnt been succesful, when I enquired why I was told because the landlord had not short listed me but they had no explanation as to why (Again this seemed a bit odd but not much I could do really). I did leave feedback with the girl on the phone explaining as I know my credit record is exempalary I could only assume it was the dog issue and suggested that perhaps it would be a good idea rather than taking my cash and asking me to apply they could have just enquired with the landlord or better still asked him in the first place when they were arranging to market his property to avoid a lot of unessecary paperwork!
She wasnt too impressed with my suggestion and tried to end the conversation abruptly, so much so I had to intervene and enquire about when I would receive my deposit back...she then went on to say despite taking it off my card instantly over the phone when I applied that she would issue it via accounts and it would take 5 working days. I queried this and explained I had paid promptly and expected the same in returning my cash. She was very displeased and said I would have to wait and sure enough 5 days has gone by and surprise surprise no cash arrived back. She did let slip that 8 people had applied for that property, thats £1600 of OUR money sitting in their bank account earning them interest.
Simply not acceptable, a very poor example of an estate agent in my view. Incidentally we have now got a house secured through another agent who was considerably more helpful and was in no hurry to get money until I was able to make it up in person to sort paperwork and ensure I was completely happy....far better example of a good business. Southside Property Management......avoid like the plague!!!! Very very poor service and dont give a stuff!
What agent could do to change your mind?
We "applied" for a property last week in Musselbrough. I went to view the property and travelled all the way from Newcastle to do a handful of viewings. This was the first of the day and I really liked the place, I enquired with the lad who did the viewing (who I must say was polite and courteous) if they would take our dog as the advert had not specified either way? He said he didnt know and that I would have to apply for the house and pay the ‚£200 application fee rather than them just contacting the landlord for clarification...seemed odd but het ho I applied and paid the ‚£200. I received a phonecall 2 days later to tell me that I hadnt been succesful, when I enquired why I was told because the landlord had not short listed me but they had no explanation as to why (Again this seemed a bit odd but not much I could do really). I did leave feedback with the girl on the phone explaining as I know my credit record is exempalary I could only assume it was the dog issue and suggested that perhaps it would be a good idea rather than taking my cash and asking me to apply they could have just enquired with the landlord or better still asked him in the first place when they were arranging to market his property to avoid a lot of unessecary paperwork! She wasnt too impressed with my suggestion and tried to end the conversation abruptly, so much so I had to intervene and enquire about when I would receive my deposit back...she then went on to say despite taking it off my card instantly over the phone when I applied that she would issue it via accounts and it would take 5 working days. I queried this and explained I had paid promptly and expected the same in returning my cash. She was very displeased and said I would have to wait and sure enough 5 days has gone by and surprise surprise no cash arrived back. She did let slip that 8 people had applied for that property, thats ‚£1600 of OUR money sitting in their bank account earning them interest. Simply not acceptable, a very poor example of an estate agent in my view. Incidentally we have now got a house secured through another agent who was considerably more helpful and was in no hurry to get money until I was able to make it up in person to sort paperwork and ensure I was completely happy....far better example of a good business. Southside Property Management......avoid like the plague!!!! Very very poor service and dont give a stuff!Attached Filesnbsp;
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Address
Southside Property Management
20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 91% | £330 | £9,609 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 258 | 9 | 507 | 22 | 0 | 0 | 0 | 0 | 27 | 3 |
Areas covered
- all EH post codes
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- EH8
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Sep 11,2023
Sep 11,2023
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I would like to express my appreciation for Lucy, our property manager, for her professionalism and courteous assistance during our tenancy exit. She was extremely helpful in facilitating the key handover, considering our travel plans. Lucy provided alternative solutions that made the process seamless. I ...
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Mar 30,2023
Mar 30,2023
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First rate visit in every respect. Ryan has a firm grip of all of his full management resposibilities. He is obviously held in high regatd by the tenants of all my Edinburgh properties. His clear yet quietly solid personal manner is well respected, as is ...
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Mar 13,2023
Mar 13,2023
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A great company who are more than helpful when in need. I’ve dealt with nearly all the property managers and have never had a bad experience!...
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Jan 29,2023
Jan 29,2023
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Local business serves local consumers for more than 20 years. It has been a very satisified communicate experice since the first meeting. The boss gave me a large number of suggestions at very beginning and then, the manager, Leighvi Collins, supprised me based on her effecient ...
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Mar 14,2023
Mar 14,2023
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I would like to thank the Southside Property Management (SPM) company for their help. They were welcoming, accommodating, and eager to help me with all of my issues. My own experience leads me to feel that the SPM agency provides exceptional service.
I also wish ...
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Nov 21,2024
Nov 21,2024
0
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I have been with Southside over 12 years and I have to say they have been brilliant throughout! My property manager is Lewis Collie and he is really good, let's me know what's happening with my properties when I need to know, really quick in replying, ...
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Aug 27,2024
Aug 27,2024
0
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Southside have been the best agency we have used, on 15 years of letting our property. Thorough vetting of applicants has meant that we have good tenants, and tenants have commented very favourably on the service too. Rental statements are clear and on time. When we ...
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“Exceptional Service and Support: A Pleasing Experience with Southside and Georgia Krumins...”
Apr 29,2024
Apr 29,2024
0
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I had the pleasure of interacting with the Southside Protery Management, and I must commend them for their exceptional service. Even after 2.5 years since our last engagement, they were incredibly efficient and friendly in assisting me with my reference letter needs. Georgia Krumins, in particular, ...
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Apr 16,2024
Apr 16,2024
0
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Really helpful and fast at replying and overall great service...
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Mar 26,2024
Mar 26,2024
0
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We rented from SPM for a year and now that we have moved on, I can say that it has been a positive experience. First, it was not hard to get a viewing. We were told from the beginning that this would be a temporary ...
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Dec 11,2023
Dec 11,2023
0
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Very unhappy with outcome after moving out of flat. We received only a measely 10% of our nearly £1k deposit despite the fact we left the flat spotless. Some of the deposit was held back because the sink was broken - that crack was there when ...
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Oct 23,2023
Oct 23,2023
0
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Southside are one of the worst agencies I have ever dealt with. The flat was filthy on move in, we eventually had to clean it top to bottom ourselves. We requesting multiple times for repairs and fixes with no resolution. When moving out, they have ...
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Jun 26,2023
Jun 26,2023
0
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I had some issues with submitting documents for the flat and Sean Anderson was incredibly helpful and patient in making sure everything was done from start to finish. He kept me updated and made sure our flat was secured. I really appreciated his help and ...
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Apr 12,2023
Apr 12,2023
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It has really be good , everything is fine, the flat mates are not bad as well though people have grudges to one another and some people might like you and others might not which is why is called “flat share” so you can’t expect ...
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Apr 11,2023
Apr 11,2023
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I have been collaborating with SouthSide for 2.5 years now and I am very satisfied. My property managers have done excellent work. They have arranged fixes for some technical issues that arose with my tenancy in lightning speed, understanding and professionalism....
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Apr 04,2023
Apr 04,2023
0
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Service from the South side property is amazing. I am totally pleased with their quick and polite response. Specially from the Property manager....
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Mar 14,2023
Mar 14,2023
0
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The issues were solved very quick. While the water was off I got the options to have a shower in a gym or other property. I am glad. Thank you....
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Mar 12,2023
Mar 12,2023
0
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Quick response. Friendly yet professional. One of the best agent I have used. Other agents may ignore your emails or takes at least a week to reply to you but not this one. Had no problems so far....
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Feb 17,2023
Feb 17,2023
0
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For almost 2 years I had a boiler in a poor state. I've been left freezing and without hot water in the winter for days, multiple times. Even when they send engineers, the problems are never definitely solved. But they refuse to replace the boiler. Also, ...
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Feb 15,2023
Feb 15,2023
0
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Very happy with everything so far and my move in to the property was straightforward. Southside and Leighvi my property manager have been very responsive and friendly!...
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Jan 26,2023
Jan 26,2023
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Lewis has been a great property manager. Clear, concise communication and a great help when required. Wouldn't hesitate to recommend him....
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Nov 03,2022
Nov 03,2022
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They were more than helpful, lovely genuine staff made the whole process so easy I really appreciate all the help the team was able to provide...
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Oct 20,2022
Oct 20,2022
0
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Moving in was incredibly easy and Southside were very professional. The welcome bag was a nice touch as a lot of other agencies don’t do this. The gentleman who came to check our electrical appliances was also very nice and we had a pleasant ...
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Aug 11,2022
Aug 11,2022
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Lewis was a great property manager throughout our tenancy. He always made sure any issues raised were dealt with efficiently and effectively- made our tenancy a lot easier!...
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Aug 05,2022
Aug 05,2022
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Lewis has been great throughout our tenancy. He made sure our emails are responded to and all issues we had with the flat were dealt with. We can't be happier with the way he managed the property and would definitely recommend him....
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Jul 27,2022
Jul 27,2022
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I rented my flat for the last 3 years with Southside and I can not say enough how easy it has been. My property manager Angela and her assistant Peri had been incredible throughout with any issues I’ve had throughout my tenancy getting things sorted ...
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Jul 01,2022
Jul 01,2022
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From the application process to the end of my tenancy, Southside, and my property manager Lewis, made the experience perfect. Any queries I had were covered as soon as they could, ensuring that my stay was comfortable. I am glad that my first experience living ...
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Jun 29,2022
Jun 29,2022
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Impossible to fault Southside Property Management. 20+ years as landlord and 5 agencies employed to manage the properties and none of them came near Southside for efficiency and effectiveness. Their office systems operate smoothly and well. Our property manager is Ryan and he turns round issues like ...
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May 30,2022
May 30,2022
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Peri is very professional and has been very quick to respond to our enquiries and helping us with any issues in the flat, for instance, we had issues with our heating in winter and she ordered us electric heaters until the egineers could come to ...
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May 30,2022
May 30,2022
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My flatmates and I have had a very easy and enjoyable tenancy using a Southside property as students for the past year. In particular our property manager Lewis Collie has been superbly attentive and efficient at dealing with any problems that have come up during ...
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