Ealing, London, W5
3.1/5, 42 reviews
60% recommended
50% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
82% lettings fee satisfaction

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“Where do I start. I have rented my property in ......”

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Jul 01,2013
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By: 'Ealing'
Jul 01,2013
87 people found
this helpful
Where do I start. I have rented my property in South Ealing through Dexters, I asked them for the tenants to move in on the 26th, when I signed the contract they informed me that I had signed a contract that stated the 24th and I needed to get out pronto. They hassled me left right and centre and they got me to move out earlier paying for a night stay in a hotel. They still haven t paid it and they have been hassling me for 3 days rent for free because they also messed up the tenants and the tenants are asking for money. Whenever I phone them they say the person is not in the office. They have their 24 months worth of money so I guess they don t have to care anymore. Since then I have found out that there are different contracts I could have signed (with actual break clauses) and I was not offered. I have also found out in the mean time that they have issues with many landords and tenants because of their poor service, in fact my own tenants got all their admin fees back because the service from Dexters Ealing was so terrible. I am now looking into what steps I can take to bring all this situation to a reguloraty body.
What agent could do to change your mind?
Focus more on customer service and look at their operating model
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By: Louise
Jul 09, 2013
Hello,

I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.

I will look forward to hearing from you.

Louise

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Latest Reviews

View all Reviews 42
7th May 2023
reviewed by 'F'
“I rented a flat through them. Unfortunately after the tenants contract ended the tenant started paying half the rent and ......”
11th Mar 2021
reviewed by 'Soraia'
“Hello my name is Soraia I would like to say my experience with Dexter's agency,they are very professional ,and ......”
17th Feb 2021
reviewed by 'Ibrahim'
“Avoid this agency under all costs!We rented 42 Connell Crescent for over a year and living there was terrible. The ......”
14th Jan 2021
reviewed by 'Rad'
“Ellie and Rishka have excellent communication skills and were very helpful. They organised viewings, were flexible changing times, etc.They ......”
12th Nov 2020
reviewed by 'Katie'
“Ealing Branch - Poor Communicators, Nick Fleming has ignored 3 emails on feedback from Viewings (I can understand that there isn't ......”
12th Jun 2020
reviewed by 'Elle'
“JUST AFTER YOUR MONEY! They make a lot of MISTAKES then blame you for them if it means they loss ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
2 New Ealing Broadway
Ealing,London
Greater London
W5 2NU
020 8810 0909, 020 8810 1919

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £330,000 £500,000
Lettings 75% 82% £1,325 £3,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 3 8 6 2 1 2 0 1 7
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Can't speak to manager or complaint department...”

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May 07,2023
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By: 'F'
May 07,2023
2 people found
this helpful
I rented a flat through them. Unfortunately after the tenants contract ended the tenant started paying half the rent and refusing to vacate property. I noted that in February no money was paid into my account and informed Dexter's that they have not transferred the ...
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By: Asma Chuhgtai
Jun 20, 2023
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I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team ...

“Hello my name is Soraia I would like to say m......”

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Mar 11,2021
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Soraia
By: 'Soraia'
Mar 11,2021
0 people found
this helpful
Hello my name is Soraia I would like to say my experience with Dexter's agency,they are very professional ,and helpful ,I recommend to my friends....
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By: Sarah Tranter
Mar 30, 2021
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Dear Soraia, Thank you for your fantastic review and kind comments. It's great to hear that you are happy with your experience with Dexters and wish you all the best with your move. Kind regards, Sarah Tranter ...

“Avoid this agency under all costs!We rented......”

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Feb 17,2021
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By: 'Ibrahim'
Feb 17,2021
2 people found
this helpful
Avoid this agency under all costs! We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mold grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on ...
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“Ellie and Rishka have excellent communication......”

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Jan 14,2021
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Ellie
By: 'Rad'
Jan 14,2021
0 people found
this helpful
Ellie and Rishka have excellent communication skills and were very helpful. They organised viewings, were flexible changing times, etc. They listened and were very kind suggesting properties which met my needs, etc. I would recommend dealing with them....
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“Ealing Branch - Poor Communicators, Nick Flem......”

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Nov 12,2020
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By: 'Katie'
Nov 12,2020
1 people found
this helpful
Ealing Branch - Poor Communicators, Nick Fleming has ignored 3 emails on feedback from Viewings (I can understand that there isn't an offer but feedback is always nice). I have been treated really disrespectfully from others in the Sales team. (Swearing and ranting). Over Price and ...
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By: Sarah Tranter
Dec 01, 2020
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Dear Katie, I am sorry to read your review and have brought your comments to the attention of the Director for the area. Kind regards, Sarah Tranter ...

“JUST AFTER YOUR MONEY! They make a lot of MIS......”

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Jun 12,2020
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By: 'Elle'
Jun 12,2020
4 people found
this helpful
JUST AFTER YOUR MONEY! They make a lot of MISTAKES then blame you for them if it means they loss money. Bad Idea choosing these...
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“i had been very worried my first time letting......”

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Jan 19,2020
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Anthony
By: 'anthea'
Jan 19,2020
0 people found
this helpful
i had been very worried my first time letting and first time selling my attitude changed when Anthony handed me the document to complete to acknowledge the type of property required not ever seen one before.Then went reasonably well cant write everything in here ...
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“Mortgage Broker - absolutely brilliant!...”

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Oct 04,2019
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Kyanoosh
By: 'Kieta'
Oct 04,2019
0 people found
this helpful
We were recommended and simply couldn't be more grateful and pleased with the outcome! Kyanoosh, our broker was professional, considerate, thorough and attentive. His ways of working were highly efficient and effective, ultimately securing our mortgage at the best rate, in record time and with ...
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“My name is Mark. I got in touch with Dexter r......”

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Oct 03,2019
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Camellia
By: 'Markeliano'
Oct 03,2019
0 people found
this helpful
My name is Mark. I got in touch with Dexter regarding a flat to let in Ealing village. Camellia came to show us around. She was very helpful and took her time to answer our questions. The referencing process took ages to complete but it ...
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“Lost a flat because of this agent...”

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Oct 20,2018
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Anja
By: 'Anna'
Oct 20,2018
7 people found
this helpful
I tried to let a flat through Anja, who took a holding deposit and told me she'd confirm back to me and to send through all my bank statements, employment contract etc. for the bank reference. After 3 days, 7 unanswered phone calls and a conversation with ...
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Comment on agent fees
Average
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By: Anna Tomkins
Nov 19, 2018
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Marilyn That's not correct - no one from Dexters has tried to contact me about this or anything else. It seems disingenuous of you to claim otherwise. I'm guessing trying to contact you would be just as fruitless. ...

“Always very responsive and attentive. Great service....”

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Feb 07,2018
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Kim
By: 'B.B.'
Feb 07,2018
0 people found
this helpful
Always very responsive and attentive. Great service....
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Comment on agent fees
Reasonable.
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“Thank you Abby for being so helpful and supportive, I ......”

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Feb 01,2018
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Abby
By: 'Nick'
Feb 01,2018
0 people found
this helpful
Thank you Abby for being so helpful and supportive, I would not hesitate to recommend you and the great team at Dexters to a friend. Keep up the great work, you are a credit to the profession!...
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Comment on agent fees
Great given the level of service provided!
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By: Marilyn
Feb 12, 2018
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Dear Nick, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Lucy has always let my property promptly and with courtesy. ......”

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Nov 21,2017
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Lucy
By: 'Sonia'
Nov 21,2017
0 people found
this helpful
Lucy has always let my property promptly and with courtesy. Lucy understands what I expect from tenants and always delivers. Lucy is very professional and I am extremely happy working with her....
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Comment on agent fees
The fees are higher than other agents in the locality
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By: Marilyn
Dec 07, 2017
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Dear Sonia, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“My experience with Dexters is a positive one , I have ......”

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Jul 19,2017
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Kim
By: 'osama'
Jul 19,2017
2 people found
this helpful
My experience with Dexters is a positive one , I have been a client with Dexters for more than ten years and I have been dealing with Kim recently and I am quite happy with the service I am receiving...
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Comment on agent fees
the fees is quite reasonable
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By: Marilyn
Jul 21, 2017
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Dear Osama, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Hi, Kim has been an excellent agent for my property ......”

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Jul 18,2017
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Kim
By: 'LucyH'
Jul 18,2017
1 people found
this helpful
Hi, Kim has been an excellent agent for my property in Acton, she responds quickly to any problems I have and is always cheerful and engaging when I call....
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Comment on agent fees
No more than expected.
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By: Marilyn
Jul 21, 2017
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Dear Lucy, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“We have used Dexters as our letting agents for 4 years ......”

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Jul 07,2017
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Vicky
By: 'Petitbot'
Jul 07,2017
0 people found
this helpful
We have used Dexters as our letting agents for 4 years on two properties in Ealing. Over this time they have certainly given us honest and good advice and always been very supportive. The approach is professional and the whole team evidently works together well and ...
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Comment on agent fees
Fine - in line with the market
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By: Marilyn
Jul 14, 2017
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Dear Petitbot, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have been working with Daisy for coming on to ......”

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Jun 28,2017
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Daisy
By: 'The'
Jun 28,2017
0 people found
this helpful
I have been working with Daisy for coming on to a couple of years now and during this time she has been nothing but extremely helpful and considerate. She is very clear when we talk and understands my requests and acts on them promptly and ...
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Comment on agent fees
Fees are very reasonable.
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By: Marilyn
Jun 30, 2017
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Dear The Doctor, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I can't believe how rude and unhelpful the property management ......”

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Jun 12,2017
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Camila
By: 'Liberty'
Jun 12,2017
35 people found
this helpful
I can't believe how rude and unhelpful the property management are. DO NOT rent from here. I have been in a property for 18montha costing £1850 a month and was without a boiler and then therefore no heating for 3 weeks and had to call mulitiple times ...
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Comment on agent fees
Ok
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By: Marilyn
Jun 13, 2017
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Dear Liberty, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Never again! Absolutely awful service! Property management department of Dexters ......”

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Mar 02,2017
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By: 'TechnoMage'
Mar 02,2017
36 people found
this helpful
Never again! Absolutely awful service! Property management department of Dexters is as terrible as their lettings. They always blame everything on the landlords and try to push as many tasks on the tenants as possible. They cannot do a single thing right (cannot enter the ...
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Comment on agent fees
NA
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By: TechnoMage
Mar 11, 2017
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Dear Marilyn Plews, Thanks for your reply. I already have your company's final point of view. Unsurprisingly Dexters has not taken any responsibility for anything. Consequently I am taking this case to the small claims court. Again I want draw attention and suggest everyone to AVOID DEXTERS AT ALL COSTS! Regards ...

“Never again! Absolutely the worst agency I have ever been ......”

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Feb 16,2017
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By: 'TechnoMage'
Feb 16,2017
30 people found
this helpful
Never again! Absolutely the worst agency I have ever been in touch with. They made numerous errors during setting up our rental contract and misrepresented us in numerous occasions towards the landlords. They absolutely take no responsibility for any of their actions and always blame ...
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Comment on agent fees
Average fees
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“Dexters put up a For Rent sign on our railings ......”

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Mar 19,2016
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By: 'Member'
Mar 19,2016
51 people found
this helpful
Dexters put up a For Rent sign on our railings without our consent. These railings do not belong to the house for which they are looking for tenants. I called Dexters and asked for the sign to be removed as it is on private property ...
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What agent could do to change your mind?
Not applicable.
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Comment on agent fees
Not applicable.
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By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Ealing branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Extremely pleased with the service that we have received at ......”

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Aug 24,2015
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Dan
By: 'Elisabetta'
Aug 24,2015
1 people found
this helpful
Extremely pleased with the service that we have received at Dexters. We were particularly impressed with Dan Jackson whom helped us throughout the process and his professional and friendly manner made the flat search less difficult. He is proactive and time keeper, and was sincerely ...
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By: Marilyn
Oct 05, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexter's and I just wanted to say thank you for your kind comments about the service you received from our Ealing branch an in particular Dan Jackson. It is always nice to read about happy customers. Kind regards Marilyn ...

“Jack Sullivan was the first agent to show us a ......”

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Dec 20,2013
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By: 'WChebib'
Dec 20,2013
0 people found
this helpful
Jack Sullivan was the first agent to show us a property when we started looking at the end of October 2013. We used several agencies and several agents over more than one month. The fact that it was Jack that got us our current residence is ...
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By: Marilyn
Jan 08, 2014
View all comments (1)
Thank you for your comments as we pride ourselves on giving an excellent level of service and I am happy that our team has achieved this for you. Once again, thank you for taking the time to write – it is always nice to hear about a happy customer. Marilyn Customer Services ...

“Excellent service they knowexactly what type of clientalwe are looking ......”

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Dec 11,2013
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By: 'GA'
Dec 11,2013
0 people found
this helpful
Excellent service they know exactly what type of cliental we are looking for very proffessional and use them for all our properties....
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“Great help from the agency. I successfully find a flat ......”

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Dec 03,2013
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Jack
By: 'LoutteUK'
Dec 03,2013
0 people found
this helpful
Great help from the agency. I successfully find a flat and JAck was very helpful as I am note a native English speaker he helps me going through documents easily...
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“Camila she is one of the best letting agent I ......”

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Dec 03,2013
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Camila
By: 'alsumaidaie'
Dec 03,2013
0 people found
this helpful
Camila she is one of the best letting agent I have ever deal with, fast response, reliable, follow your need and get you what you want, great negotiator, she is the best...
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“Dexters found us a good tenant very quickly, and the ......”

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Dec 02,2013
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Camila
By: 'Moorlords'
Dec 02,2013
1 people found
this helpful
Dexters found us a good tenant very quickly, and the staff in the lettings office were helpful & courteous. All went smoothly, except for two things: 1. The landlord's e-mail address logged by head office was mistyped, with the result that the check in report, and other ...
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“Good overall service, and problem sorted out with tenant moving ......”

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Nov 27,2013
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By: 'Mr'
Nov 27,2013
0 people found
this helpful
Good overall service, and problem sorted out with tenant moving out early, by finding another tenant in reasonable timescale given the time of the year. Positive and helpful service all together....
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“I have been a landlady with Dexters for over 5 years ......”

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Nov 26,2013
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Lee
By: 'Liz'
Nov 26,2013
0 people found
this helpful
I have been a landlady with Dexters for over 5 years now and have always experienced excellent service. On numerous occasions the lettings team in Ealing have gone above and beyond their role to help me out and provide advice. I am always overwhelmed by the ...
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“Very happy with the service I received from Dexters. Phones ......”

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Nov 22,2013
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Jimmy
By: 'Amanda'
Nov 22,2013
1 people found
this helpful
Very happy with the service I received from Dexters. Phones answered, messages passed on, appointments kept and promises honoured - all done in a friendly but professional manner....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London W5 2NU



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