100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 27,2013
Jun 27,2013
3
people found
this helpful
this helpful
They arranged three property inspections and did not turn up for any of them, as they had either not diarised the appointments or had put them in the diary for the wrong date (as in a month in the past). They eventually turned up 3 1/2 hours late for the first appointment, but that was only because we called them and asked where the hell they were. We didn't bother calling them the last two times - why waste any more of your day for an inspection that is not for your benefit anyway? They tried to threaten and bully us into lying to any prospective new tenants about the many problems we had with the property/landlord/Abbotts by refusing to give a reference to our new landlord, but backed down when we threatened legal action. When our heating failed in the coldest part of the winter the landlord arranged for an Abbotts-recommended gas fitter to fix it - apparently Abbotts then called the man and told him not to fix the heating as it "had been dealt with" which was a blatant lie and left us freezing for 4 more days. And good luck getting your deposit back! Even if the independent inventory clerk is adamant that every penny should be repaid and the landlord agrees immediately, don't expect to get your money back within the contractually-agreed time. They do not even give a reason for the delay - it just seems to be a case of "we can muck you around so we will". Avoid this shambolic agency like the plague!
What agent could do to change your mind?
None of the problems mentioned above should have happened, have ever happened to us with any other letting agent, and would have happened had Abbotts Countrywide employed staff that have a modicum of efficiency, common-sense and customer service skills.Attached Filesnbsp;
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Latest Reviews
9th Sep 2021
reviewed by 'Richard and Georgina'
28th Apr 2014
reviewed by 'John'
11th Mar 2014
reviewed by 'Andy'
27th Jun 2013
reviewed by 'Dudewheresmydeposit'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 2 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 09,2021
Sep 09,2021
0
people found
this helpful
this helpful
Great Service from the Lettings team. Thank you Jason and Peter who got us into our rental really quickly. Really friendly and helpful. Thank you very much. :)...
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Apr 28,2014
Apr 28,2014
2
people found
this helpful
this helpful
I recently purchased a property through Abbotts Rayleigh and I must say its the easiest purchase I have ever done. After viewing the property and showing my interest and how keen I was Lucy and Paul made sure the sale went through quickly and hassle ...
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Mar 11,2014
Mar 11,2014
1
people found
this helpful
this helpful
In October we had to pull out of a purchase due to problems with the house. We contacted Abbotts along with many other agents in Rayleigh. Abbotts were the only agent to take the time to book us multiple viewings that same day. We offered ...
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Jun 27,2013
Jun 27,2013
3
people found
this helpful
this helpful
They arranged three property inspections and did not turn up for any of them, as they had either not diarised the appointments or had put them in the diary for the wrong date (as in a month in the past). They eventually turned up 3 1/2 hours ...
read full review
read full review
What agent could do to change your mind?
None of the problems mentioned above should have happened, have ever happened to us with any other letting agent, and would have happened had Abbotts Countrywide employed staff that have a modicum of efficiency, common-sense and customer service skills.Attached Filesnbsp;
Was this helpful?
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:36 AM 05/09/2018 by heather heather
