100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 25,2013
Jun 25,2013
15
people found
this helpful
this helpful
First off, no complaints about the girls in the local office. Very pleasant and never failed to call back.
The overall company, complete shysters. Sharks trying to turn a quick profit out of your home with their auction business model.
A letter arrived on the mat .... It's from Keith Pattinsons, 'Contact us URGENTLY! We have buyers waiting for properties in your street!' (Get used to this dramatic tone, many letters you subsequently receive from them contain the word URGENTLY in capital letters, usually suggesting you reduce the price of your property.)
Alas, I was convinced to put our property to auction with Keith Pattinson, despite only being on their books for a month, (albeit with no viewings). Straight off they recommended we drop the price from £145k (their valuation) to £130k reserve in order to generate interest for the auction, which was subsequently listed at £100k starting bid. So on their recommendation, we did this. One month later, still no interest and they contact me a few days before auction suggesting I give them 10% discretion on final sale price (all for my own benefit of course! They wouldn't want me to be disappointed after all.) In other words, knock up to another 13k off the reserve. So in only two months Pattinsons have effectively reduced the value of my house by £28k.
Now I'm just off the phone after a row with a lass from their auction dept, telling me that as I wouldn't drop the price and there isn't enough interest, it won't be going into tomorrows auction. (How dropping a supposedly secret reserve price, just a few days before auction would have helped, I can't fathom.)
Pattinson's clearly are very keen to sell my property, they just don't care how much below market value they get for it. Indeed, since I trusted in them, they have done nothing but encourage me to repeatedly drop the price. Because I won't drop it any further, they refuse to invest any more effort into it, and simply leave it on online auction. I may as well have put it on Ebay for all the good Pattinson's are doing. Their continuous solution to their own failure to attract buyers is to repeatedly drop the price, suggesting I'm naive to expect to get the going rate! As the girl I just spoke to said, 'Put the reserve back up then, but you won't sell it.' Nor will I give my house away cheaply for the benefit of estate agents or investors, which is clearly how Pattinsons operate; Sign 'em up then sell fast and cheep.
This all seems decidedly shady business practice, basically getting a seller on their books and then talking them into going to auction at significantly below their very own valuation, then refusing to public auction the property unless the seller drops the price further.
I am writing to both my MP and Watchdog about this practice. It needs looking into and people need protecting from it. Meanwhile I'll put my reserve back up and sit out the period of the contract I am tied to. Luckily I'm in no rush or need to sell, which is fortunate as I'll have wasted four months by the time I am free to get another agent.
Seems I'm not the only one bitten by this business practice of cheap property auctioneering, wish I'd read this sooner
The overall company, complete shysters. Sharks trying to turn a quick profit out of your home with their auction business model.
A letter arrived on the mat .... It's from Keith Pattinsons, 'Contact us URGENTLY! We have buyers waiting for properties in your street!' (Get used to this dramatic tone, many letters you subsequently receive from them contain the word URGENTLY in capital letters, usually suggesting you reduce the price of your property.)
Alas, I was convinced to put our property to auction with Keith Pattinson, despite only being on their books for a month, (albeit with no viewings). Straight off they recommended we drop the price from £145k (their valuation) to £130k reserve in order to generate interest for the auction, which was subsequently listed at £100k starting bid. So on their recommendation, we did this. One month later, still no interest and they contact me a few days before auction suggesting I give them 10% discretion on final sale price (all for my own benefit of course! They wouldn't want me to be disappointed after all.) In other words, knock up to another 13k off the reserve. So in only two months Pattinsons have effectively reduced the value of my house by £28k.
Now I'm just off the phone after a row with a lass from their auction dept, telling me that as I wouldn't drop the price and there isn't enough interest, it won't be going into tomorrows auction. (How dropping a supposedly secret reserve price, just a few days before auction would have helped, I can't fathom.)
Pattinson's clearly are very keen to sell my property, they just don't care how much below market value they get for it. Indeed, since I trusted in them, they have done nothing but encourage me to repeatedly drop the price. Because I won't drop it any further, they refuse to invest any more effort into it, and simply leave it on online auction. I may as well have put it on Ebay for all the good Pattinson's are doing. Their continuous solution to their own failure to attract buyers is to repeatedly drop the price, suggesting I'm naive to expect to get the going rate! As the girl I just spoke to said, 'Put the reserve back up then, but you won't sell it.' Nor will I give my house away cheaply for the benefit of estate agents or investors, which is clearly how Pattinsons operate; Sign 'em up then sell fast and cheep.
This all seems decidedly shady business practice, basically getting a seller on their books and then talking them into going to auction at significantly below their very own valuation, then refusing to public auction the property unless the seller drops the price further.
I am writing to both my MP and Watchdog about this practice. It needs looking into and people need protecting from it. Meanwhile I'll put my reserve back up and sit out the period of the contract I am tied to. Luckily I'm in no rush or need to sell, which is fortunate as I'll have wasted four months by the time I am free to get another agent.
Seems I'm not the only one bitten by this business practice of cheap property auctioneering, wish I'd read this sooner
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2nd Nov 2011
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13th Feb 2008
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Opening Hours
Address
Pattinson Estate Agents
76 Waterloo Road
Blyth
Northumberland
NE24 1DG
0845 1461584
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £35,000 | £35,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 27,2018
Feb 27,2018
1
people found
this helpful
this helpful
It was a pleasure to have Terri dealing with my purchase - her proactive conduct ensured that the stress of property purchase
was minimised....
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Comment on agent fees
N/A
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Feb 16,2018
Feb 16,2018
0
people found
this helpful
this helpful
every time I walk into your office in Blyth I am always greeted by a warm and friendly face with all sales agents who cae about me as an individual.
Since moving to Blyth I have visited many estate agents but none compares with all ...
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Mar 05,2014
Mar 05,2014
4
people found
this helpful
this helpful
I paid Pattinsons £4380,00 in Nov 2013 for a auction property and as the terms stated that i complete the deal with in 56 days. It is now March 2014 and i decided I wanted a full refund of the deposit. But I was told i would get a ...
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Jun 25,2013
Jun 25,2013
15
people found
this helpful
this helpful
First off, no complaints about the girls in the local office. Very pleasant and never failed to call back.
The overall company, complete shysters. Sharks trying to turn a quick profit out of your home with their auction business model.
A letter arrived on the ...
read full review
read full review
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Nov 02,2011
Nov 02,2011
9
people found
this helpful
this helpful
Full of promise, nice people, found a suitable tennant, 2 months later no rent, no account statement. Rent appears(after around a dozen emails/calls) minus unauthorised charges, for services which the council provide free of charge? Have had to ask them to stop calling me ...
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Feb 13,2008
Feb 13,2008
4
people found
this helpful
this helpful
I've just cancelled my contract with KP after 4 months of shoddy customer care, missed appointments un-returned phone calls... you get the picture. My first time at selling a property so I'm possibly a little naive but I'm switching to an agent who gives a damn!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:28 AM 19/02/2018 by Terri
