71% sales valuation accuracy
91% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 25,2013
Jun 25,2013
2
people found
this helpful
this helpful
DO NOT USE THIS AGENT! This estate agents is awful. The half asleep, incoherent agent that met us at a property viewing was unprofessional, rude and dressed as though they were about to walk a dog.
On reading the agents website you would assume that the agents were able to answer simple, frequently asked questions about the properties they market such as, has it gas central heating, how old is the property, what council tax band is it, have the sellers found somewhere else to buy yet, not one of these questions were answered and no effort was made to find out even when we returned to their office.
Despite this we actually liked the property and made an offer, however, the incorrect price was given to the sellers. On complaining it became clear as to why the staff acted in the manner in which they do, he was abrupt, rude and dismissive of any error. Due to the exceptionally poor service that we received we decided with heavy hearts that we could not possibly proceed with the property due to the estate agent it was marketed with. The owner whom we contacted directly is in the process of changing agents and was horrified to hear of our experience. It also transpired that an offer hadn't even been put forward to the owners.
On reading the agents website you would assume that the agents were able to answer simple, frequently asked questions about the properties they market such as, has it gas central heating, how old is the property, what council tax band is it, have the sellers found somewhere else to buy yet, not one of these questions were answered and no effort was made to find out even when we returned to their office.
Despite this we actually liked the property and made an offer, however, the incorrect price was given to the sellers. On complaining it became clear as to why the staff acted in the manner in which they do, he was abrupt, rude and dismissive of any error. Due to the exceptionally poor service that we received we decided with heavy hearts that we could not possibly proceed with the property due to the estate agent it was marketed with. The owner whom we contacted directly is in the process of changing agents and was horrified to hear of our experience. It also transpired that an offer hadn't even been put forward to the owners.
What agent could do to change your mind?
A friendly, professional attitude with knowledge of the property they are giving a viewing on. Offers to be recorded in writing and given to the seller within 24hrs with the buyer notified of the decline or acceptance as soon as possible.Attached Filesnbsp;
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Latest Reviews
27th Oct 2016
reviewed by 'Adelaide'
27th Oct 2016
reviewed by 'Massive'
28th Jul 2016
reviewed by 'Nick'
23rd May 2016
reviewed by 'Steve'
Opening Hours
Address
Wellington Wise
Market Road
St Ives
Cambridgeshire
PE27 5YZ
01480 498400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 91% | £157,000 | £595,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 5 | 1 | 4 | 1 | 0 | 2 |
Areas covered
- PE27
- PE28
- PE29
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jul 21,2020
Jul 21,2020
2
people found
this helpful
this helpful
Poor customer service and failed to manage process from price acceptance to completion professionally. Goalposts kept changing every call and on speaking with various other parties directly found out fabricating the truth to try and rush sale. Won’t use again....
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“Kept sending people to view the property when it didn't match their requirements. Needless to say it wasted everyone's time....”
Dec 19,2018
Dec 19,2018
1
people found
this helpful
this helpful
I was not impressed with the company. Promised to market with 360 degree video - never happened. Staff were rude and impatient. Coming to completion never heard from them - had to do all the calling and then they seemed to be unaware of how the ...
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Comment on agent fees
Didn’t put them in writing but there are no worse or better than anyone else.
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Oct 27,2016
Oct 27,2016
2
people found
this helpful
this helpful
From having 3 Estate Agents round to value to my property, I knew instantly to go with Wellington Wise, they were not pushy as I advised them I needed my house valued to then market in a few months.
My house sold within hours of WW ...
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Comment on agent fees
Fees were perfect
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Oct 27,2016
Oct 27,2016
2
people found
this helpful
this helpful
The whole process dealing with everyone at Wellington Wise has been an absolute joy! From day one nothing has been too much trouble for them. Neil, Tash, Jeremy & Laurence have all been absolutely superb. They have kept us informed, always been available to answer questions & ...
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N/A
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Jul 28,2016
Jul 28,2016
2
people found
this helpful
this helpful
Very professional & thorough service from the moment we bid on a property through to completion - thanks for your help Tasha & Jeremy!...
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May 23,2016
May 23,2016
0
people found
this helpful
this helpful
Very bad ongoing problems with this company moved in to a rented home with my wife after we signed they handed us the keys and then told us there had been a flood and pipes where leaking less then 24 hours of being inside the place ...
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Comment on agent fees
Bad never get in touch an only free when most people work
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May 24, 2016
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(1)
Although we dispute a number of the issues mentioned we do take any feedback extremely seriously. Customer service is our number one priority, which is why the majority of our feedback remains positive. We are working hard to provide an amicable solution directly with the tenant. ...
Apr 07,2016
Apr 07,2016
3
people found
this helpful
this helpful
Appalling service. After approximately a year of trying to buy a property ( 105 Hillcrest, Bar Hill) and finishing searches and preparing contracts with solicitors, they relisted the property without contacting us - we found out a week later from our solicitor. We had been messed around ...
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Feb 17,2016
Feb 17,2016
2
people found
this helpful
this helpful
We used Wellington wise to sell last year.
They were fantastic and by far the best to use in the area!
I would highly recommend to any one who is looking to buy or sell...
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Comment on agent fees
Very good
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Feb 16,2016
Feb 16,2016
3
people found
this helpful
this helpful
Our experience with Wellington Wise and with Laurence was fantastic from start to finish. For a start, Wellington Wise were the ONLY estate agent we registered with which actually listened to our requirements and only got in touch when they had a property that genuinely ...
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Comment on agent fees
The fee's were extremely competitive.
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Feb 12,2016
Feb 12,2016
4
people found
this helpful
this helpful
I was incredibly happy with the level of service offered by the company the marketing and presentation of our property was something we were particularly happy with....
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Comment on agent fees
The fees were fair.
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Jan 23,2016
Jan 23,2016
3
people found
this helpful
this helpful
We found all the staff to be honest, helpful and efficient. They put up with us asking what were probably very silly questions! Communication was good at all times...
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Comment on agent fees
The fees were very reasonable
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Oct 13,2015
Oct 13,2015
4
people found
this helpful
this helpful
I used WellingtonWise to sell my property in Fenstanton, they managed to secure me a buyer within a few weeks of marketing and always conducted themselves in a professional manner. They produced a good set of details and always take very good photos over other ...
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Comment on agent fees
Competitive fee with the other agents in the area
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Oct 07,2015
Oct 07,2015
4
people found
this helpful
this helpful
Fantastic personal service from the whole Wellington Wise team. Always kept informed of what was going on and they went out of their way to ensure the entire process went as smoothly as possible....
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Jun 25,2013
Jun 25,2013
2
people found
this helpful
this helpful
DO NOT USE THIS AGENT! This estate agents is awful. The half asleep, incoherent agent that met us at a property viewing was unprofessional, rude and dressed as though they were about to walk a dog.
On reading the agents website you would assume that ...
read full review
read full review
What agent could do to change your mind?
A friendly, professional attitude with knowledge of the property they are giving a viewing on. Offers to be recorded in writing and given to the seller within 24hrs with the buyer notified of the decline or acceptance as soon as possible.Attached Filesnbsp;
Was this helpful?
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Yes
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:07 PM 25/01/2016 by allAgents
