0% lettings valuation accuracy
20% lettings fee satisfaction
Jul 29,2010
Jul 29,2010
6
people found
this helpful
this helpful
If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area.
When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to find proper cleanliness especially in kitchen units, exhaust fan, carpet etc. It was cleaned like some amateur had done the job. I also complained to Haart but it fell on deaf ears.
Secondly, ex-tenant had left so much waste at the property, which obviously Haart didn't check and we were forced to throw them carefully. I made so many request to Haart to help us identify which items belong to the owner (landlord/lady) and which not. They didn't even come once to help and also no clear guidance.
Moving on, next, my kitchen's exhaust fan was not working since I moved in. I brought this to their attention. It took them over one and a half month to fix it. This property also didn't have any smoke detector. I had to tell them to fix it at the same time with exhaust fan.
Just now, I have a problem with cooking unit, which is cutting the electricity if turned on. I called Haart... they said they have informed contractor and they will come at their convenience. Great! I won't be able to cook till they come! And they won't even tell us when they will come. "It's up to the contractor. They don't just work for Haart. This is how it works...". These were the words from Haart. Spoken in so rude manner that just made me realize again "Why I chose Haart on earth?".
I have dealt with quite a fewrestate agents in the UK, who deal with problems in professional manner. But Haart people are like careless, rude, unprofessional, very very slow in reacting to concerns and so laid-back. Customer service is surely a thing of past to Haart. By now, I am sure they would know who I am.
I want to buy my own flat in 6 months time but I won't go thru Haart for sure. So much disappointed.
When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to find proper cleanliness especially in kitchen units, exhaust fan, carpet etc. It was cleaned like some amateur had done the job. I also complained to Haart but it fell on deaf ears.
Secondly, ex-tenant had left so much waste at the property, which obviously Haart didn't check and we were forced to throw them carefully. I made so many request to Haart to help us identify which items belong to the owner (landlord/lady) and which not. They didn't even come once to help and also no clear guidance.
Moving on, next, my kitchen's exhaust fan was not working since I moved in. I brought this to their attention. It took them over one and a half month to fix it. This property also didn't have any smoke detector. I had to tell them to fix it at the same time with exhaust fan.
Just now, I have a problem with cooking unit, which is cutting the electricity if turned on. I called Haart... they said they have informed contractor and they will come at their convenience. Great! I won't be able to cook till they come! And they won't even tell us when they will come. "It's up to the contractor. They don't just work for Haart. This is how it works...". These were the words from Haart. Spoken in so rude manner that just made me realize again "Why I chose Haart on earth?".
I have dealt with quite a fewrestate agents in the UK, who deal with problems in professional manner. But Haart people are like careless, rude, unprofessional, very very slow in reacting to concerns and so laid-back. Customer service is surely a thing of past to Haart. By now, I am sure they would know who I am.
I want to buy my own flat in 6 months time but I won't go thru Haart for sure. So much disappointed.
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Jan 25, 2011
If you read between the lines this Anu chap appears to be a professional moaner. This kind of troublemaker will find anything to complain about. I'd take this review with a large pinch of salt if I were you. Jul 30, 2010
Hi AnuI am sorry that you are experiening issues regaring the rental of a property. If you would like to raise a formal complaint please email the details to [email protected] and we can look into this for you.
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Latest Reviews
14th Dec 2023
reviewed by 'Akis'
11th Nov 2022
reviewed by 'MK'
6th Jul 2022
reviewed by 'meryem koray'
15th Feb 2022
reviewed by 'Elsa'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 20% | £1,100 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 2 | 2 | 3 | 0 | 2 | 2 | 0 | 5 |
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Dec 14,2023
Dec 14,2023
0
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1 star is to much for this rubish company. Worst service ever. They never reply to phones or emails. One month passed after temancy and still waiting for deposit. Stay away from this scam company....
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Dec 15, 2023
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Dear Akis,
I am sorry to hear of your experience with the Lettings Team - Please be advised that they have moved offices and can be found at 38 The Town, Enfield EN2 6LA - 0204 512 8366 or 0208 886 6888 ...
Nov 11,2022
Nov 11,2022
1
people found
this helpful
this helpful
Awful service - no response via voicemail or email for an issue with the flat I own and rent through Haart. Adam Clasby, who is apparently the new lettings manager at Southgate, seems to take pride in not dealing with anything and not responding to ...
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Oct 06,2022
Oct 06,2022
0
people found
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Awful service for landlords - just interested in the management fee and nothing else. I have been waiting over a year for work to be completed in my flat after Haart's contractors botched a job so badly it needed re-doing. I have chased and chased ...
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Jul 06,2022
Jul 06,2022
0
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I would like to Thank Fiona because she has been very helpful and kind to me while I was looking to find property. Furthermore she always answer my question when I was calling to the agency....
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Feb 15,2022
Feb 15,2022
0
people found
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I got the best services from Haart Southgate. They were of great assistance in my search for a a property to rent. Danielle Bashford was very instrumental and helpful in the whole process. She was available at often times to address all my concerns. Her ...
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May 23,2021
May 23,2021
0
people found
this helpful
this helpful
Thank you very much for the wonderful service. My journey began with prompt and professional assistance from Tanika. Accommodating and understanding towards our needs made us have confidence and trust in the service we received. She was friendly and enthusiastic we appreciate you! Thank you ...
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May 10,2021
May 10,2021
2
people found
this helpful
this helpful
1 star because 0 isn't an option. Awful service!
They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when ...
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Jan 07,2021
Jan 07,2021
1
people found
this helpful
this helpful
I just want to say many thanks to all of you for your efforts. Thanks to Joanna for being always so polite and always bubbly She has always been an excellent help throughout and especially at the start when I was viewing. Thanks to Rolanda ...
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Nov 08,2020
Nov 08,2020
0
people found
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Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. ...
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Nov 11, 2020
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Firstly I don’t understand what you’re arguments are. The comments are characteristic of someone who is clutching at straws .Yes I was interested in two houses and I made an offer on this one as the other one was the same price but immaculate. It had dozens of viewers and I didn’t stand a chance. It would have been good to have a response on Saturday so that I could make a decision sooner. Three days is far too long to let me know and only after I promoted you. I knew that there were other ...
Oct 27,2020
Oct 27,2020
0
people found
this helpful
this helpful
Haart is not good at all, if you have house or flat for rent don't use haart.
they don't respond , they take much money and if there is any service the charge 5- 10 times the actual price.
I suppose to receive my October payment on 03/10 2020 ...
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Sep 04,2020
Sep 04,2020
2
people found
this helpful
this helpful
Haart Southgate branch sold my flat within few weeks during this difficult time of the pandemic.
They have communicated every step of the way. I am thankful, particularly to Rolanda and Joanna. They were very supportive, professional, helpful and polite.
I would recommend them!...
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Aug 19,2020
Aug 19,2020
0
people found
this helpful
this helpful
Started sale early March so lockdown slowed the process but Rolanda got involved & was hugely instrumental in getting it over the line. Anytime i needed encouragement to keep going she was always available. Also taking my calls on her days off & weekends. Brilliant. Im settled ...
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Aug 14,2018
Aug 14,2018
2
people found
this helpful
this helpful
I called this estate agent as they were dealing with the buyer of my property to ask for insight and information. Also we were not happy with our current estate agent and I wanted to see the service available. I have never been spoken to ...
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Aug 14, 2018
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(2)
Dear Chanel,
Due to GDPR i can only tell you so much with regard to my transaction, i appreciate you are not happy with your current agent who agreed the sale of your home (not me) however THAT is who should be updating you. I tried to explain, my client was breaking the chain and not related to your sale. I understand your frustration, however you should direct it at your current agent who you employed to find you a buyer and keep you updated. Our client was selling chain free.
Haart Estate ...
Jun 29,2018
Jun 29,2018
1
people found
this helpful
this helpful
Unbelievably bad customer service. Intimading and bullying vulnerable old people. Refusing to take my in laws property of the market. Never ever use Haart again....
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Comment on agent fees
Bad
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May 17,2018
May 17,2018
1
people found
this helpful
this helpful
I would like to thank Rolanda and her team for all the help and support that she and her team have given me in order to sell my Dads house. I would recommend them to friends when selling ir buying propety...
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Comment on agent fees
She explain the vosts abd they are what we pay
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May 18, 2018
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Hi Pauline,
Thank you for your kind review of our Southgate branch. We're thrilled to hear they provided the help and support you needed to sell your dad's house.
Regards
Ross ...
Jan 02,2018
Jan 02,2018
0
people found
this helpful
this helpful
Put our home on the market with these guys last Summer. They literally have no idea. Would phone up updates that could be nothing but lies, would then deny having called when questioned later on the contents of the calls. Totally inexperienced. Great marketing, but ...
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Comment on agent fees
They held us to a contract which was a waste of time given their lack of ability to secure a sale.
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Oct 19, 2020
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(4)
Dear Tracy , It was infact the sellers request that we only bring round people in a "proceedable" position especially as they are elderly and during "Covid" we must respect their wishes as explained to you on the phone. When you put your property on the market and get "under offer" we will happily show you the property. ...
Nov 25,2017
Nov 25,2017
3
people found
this helpful
this helpful
So disappointed with the service we received . Unprofessional , rude and seem to have no idea how to sell a property ....
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jul 05,2017
Jul 05,2017
2
people found
this helpful
this helpful
DO NOT USE THIS AGENCY
i PURCHASED THE PROPERTY from them in April - still going through post sale issue and they are negligent, forceful and unhelpful. They forced me to use a solicitor saying my offer wouldn't be accepted if I didn't - only ...
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Comment on agent fees
NA
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jul 29,2013
Jul 29,2013
10
people found
this helpful
this helpful
I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in ...
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jul 29,2010
Jul 29,2010
6
people found
this helpful
this helpful
If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area.
When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25, 2011
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(2)
If you read between the lines this Anu chap appears to be a professional moaner. This kind of troublemaker will find anything to complain about. I'd take this review with a large pinch of salt if I were you. ...
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