100% lettings valuation accuracy
67% lettings fee satisfaction
Jun 18,2013
Jun 18,2013
3
people found
this helpful
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I have to admit that the reviews on this website had me slightly worried when I embarked upon my move. Moving home is a stressful enough time without having to worry about other complications.
My partner and I were shown around a prospective property back in March by a friendly Dexters employee named Rob. We were both very happy with the property and decided there and then to declare our interest in renting the flat. We had to quickly check the notice period that our current landlord stated our tenancy agreement to make sure that we could move in by the proposed move-in date (The beginning of April). To cut a long story short, we had 2 months remaining on our old tenancy agreement, so we decided to ask Rob at Dexters if he would be so kind as to ask the Landlord to extend the moving in date to the end of May (subject to putting down a security deposit and beginning the process of application of course). This was fine by him and he agreed to contact the Landlord.
In the meantime I received a call from another employee at Dexters (I can't recall his name, and the only way I could possibly identify who it was is to say that he was not a native English speaker). This member of staff was extremely pushy, condescending and rude as he tried to pressure me into putting down a holding deposit before I'd even heard from the landlord regarding my request to extend the move-in date. He was very persistent, and kept on and on, despite me trying to explain to him numerous times that I was unwilling to part with any funds until we'd arranged a move in date. He finally got the message, although I remember him asking, "What's the matter, have you been screwed over by another lettings agency before or something?", before ending the call. Fortunately the landlord was kind enough to agree to our request to postpone the move in date, which meant I was then able to pay the holding deposit and begin our application to rent. I only had to speak to the rude member or staff once more throughout my whole experience.
Rob, who was with us for the viewing, was to take over the specifics of our application. However he wasn't very responsive and appeared to be a bit too busy to deal with the process, which is when Robin stepped in to take over. I must say, from the moment that Robin announced he'd handle and queries or questions, the whole process was absolutely seamless. Robin's responsiveness and customer care was far beyond what I expected of him, and I really must thank him for being first class in putting up with all of our questions and emails along the way.
I'm glad that my experience with Dexters wasn't too irksome, but I must admit that this would be a 5 out 5 review if it wasn't for the very rude staff member I had to deal with over the phone back at the start. I understand that Dexters need to close sales and gain funds as quickly as possible, but perhaps the method in which they do so needs to be reviewed. It would be a shame to lose custom from people who won't stand to be bullied by pushy sales staff.
My partner and I were shown around a prospective property back in March by a friendly Dexters employee named Rob. We were both very happy with the property and decided there and then to declare our interest in renting the flat. We had to quickly check the notice period that our current landlord stated our tenancy agreement to make sure that we could move in by the proposed move-in date (The beginning of April). To cut a long story short, we had 2 months remaining on our old tenancy agreement, so we decided to ask Rob at Dexters if he would be so kind as to ask the Landlord to extend the moving in date to the end of May (subject to putting down a security deposit and beginning the process of application of course). This was fine by him and he agreed to contact the Landlord.
In the meantime I received a call from another employee at Dexters (I can't recall his name, and the only way I could possibly identify who it was is to say that he was not a native English speaker). This member of staff was extremely pushy, condescending and rude as he tried to pressure me into putting down a holding deposit before I'd even heard from the landlord regarding my request to extend the move-in date. He was very persistent, and kept on and on, despite me trying to explain to him numerous times that I was unwilling to part with any funds until we'd arranged a move in date. He finally got the message, although I remember him asking, "What's the matter, have you been screwed over by another lettings agency before or something?", before ending the call. Fortunately the landlord was kind enough to agree to our request to postpone the move in date, which meant I was then able to pay the holding deposit and begin our application to rent. I only had to speak to the rude member or staff once more throughout my whole experience.
Rob, who was with us for the viewing, was to take over the specifics of our application. However he wasn't very responsive and appeared to be a bit too busy to deal with the process, which is when Robin stepped in to take over. I must say, from the moment that Robin announced he'd handle and queries or questions, the whole process was absolutely seamless. Robin's responsiveness and customer care was far beyond what I expected of him, and I really must thank him for being first class in putting up with all of our questions and emails along the way.
I'm glad that my experience with Dexters wasn't too irksome, but I must admit that this would be a 5 out 5 review if it wasn't for the very rude staff member I had to deal with over the phone back at the start. I understand that Dexters need to close sales and gain funds as quickly as possible, but perhaps the method in which they do so needs to be reviewed. It would be a shame to lose custom from people who won't stand to be bullied by pushy sales staff.
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Latest Reviews
26th Jun 2021
reviewed by 'Eleana'
20th Sep 2018
reviewed by 'Coco'
23rd Jan 2018
reviewed by 'jack'
23rd Aug 2017
reviewed by 'Marco'
6th Jul 2017
reviewed by 'Annie'
Opening Hours
Address
Dexters
377 Kennington Lane
Vauxhall,London
Greater London
SE11 5QY
020 7793 8111, 020 7793 0111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £1,196 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 12 | 12 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
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- Sales
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- Block Management
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Jun 26,2021
Jun 26,2021
0
people found
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Myself and 2 friends found a flat with the help of Anthony Fraser. It was our first time trying to rent out a property and Anthony was really helpful in explaining the process and he was quick to respond to our concerns along the way....
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Jul 13, 2021
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Dear Eleana, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team ...
Sep 20,2018
Sep 20,2018
11
people found
this helpful
this helpful
I have very serious concerns about the consistency of the check in versus check out reports provided by Dexters. In the check-in report there were 89 photos, in the check out report there were 168. Dexters tried to hold roughly £400 of our deposit back. And because there ...
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Comment on agent fees
High fees.
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Jan 05, 2023
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(1)
Interesting seems as if London Independent doesn't even write their own reports - they use Orbit, an online inventory transcription service:
"orbit solution is an online inventory transcription service and labeling services . orbit solution do work for london independent inventory service and for miller inventories ...
Jan 23,2018
Jan 23,2018
0
people found
this helpful
this helpful
I found a flat through Jack Cooke.
We had some discords in communicating but he apologised his mistake and rectified all.
The work was clear and kind enough.
The fee is worthy enough. Thanks Jack!...
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Feb 12, 2018
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(1)
Dear Jack,
I am writing to say thank you for your kind comments about the service you received from our Vauxhall Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 23,2017
Aug 23,2017
44
people found
this helpful
this helpful
I rented a flat in Lambeth Road. Reported faults were ignored. I was repeatedly told by the agent that they were unable to act, because the landlord insisted on personally approving comissionef repairs , and did not respond to them. The manager seemed to think this ...
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Comment on agent fees
Stealth
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Aug 24, 2017
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Dear Marco,
I am concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Jul 20,2017
Jul 20,2017
45
people found
this helpful
this helpful
Dexters are an average-to-poor estate agent but where they really fall down is their terrible property maintenance service.
I have been waiting for 5 months for basic repairs to be done after a ceiling leak. Leaving us with unusable electrics. I've asked several times to get ...
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Comment on agent fees
High end of normal. They attempt to claim for spurious inventory violations until threatened with legal action.
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Jul 21, 2017
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Dear Karl,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Jul 06,2017
Jul 06,2017
42
people found
this helpful
this helpful
Without a doubt the worst estate agents I've ever had to deal with. They are completely incompetent, they lie, their fees change constantly (probably depending on what they feel that day) and it takes them at least a month to complete one simple task. They ...
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Comment on agent fees
bad
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Jul 07, 2017
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Dear Annie,
I am concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 11,2017
Apr 11,2017
32
people found
this helpful
this helpful
I would never use Dexters again. I rented a flat for 2 years Shortly after moving in, I reported faulty wiriing, among other more minor problems. After months of no action, I reported the matter to my local council unde Health and Safety law. After a ...
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Apr 12, 2017
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Dear Mark,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 27,2015
Oct 27,2015
78
people found
this helpful
this helpful
Really bad agency and awful service.
Incorrect details, emails sent even after the things were submitted, problems regarding communication, unclear about the contract, didn't provide professional cleaning, didn't fix what we asked to fixed before entering the flat....
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What agent could do to change your mind?
With the kind of service I had, ‚£1 for the agent's fees was more than enough.Attached Filesnbsp;
Comment on agent fees
With the kind of service I had, ‚£1 for the agent's fees was more than enough.
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Oct 29, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Vauxhall branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Oct 27,2015
Oct 27,2015
1
people found
this helpful
this helpful
The staff at Dexters, Kennington Lane have been extremely helpful in letting my flat. I feel they went over and beyond their duty to help and make it happen....
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Oct 29, 2015
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Hello,
I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Aug 28,2015
Aug 28,2015
106
people found
this helpful
this helpful
These people are borderline criminals. The Dexters/Thamesview company has absolutely no respect for UK law and will not hesitate to scam people.
They charged us a large sum of money because items were missing from an inventory list that was made years ago and ...
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Oct 23, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Jul 08,2015
Jul 08,2015
121
people found
this helpful
this helpful
Not a very good experience here i am afraid. I spoke with the branch at Dexters to view a property and left my details and arranged a viewing at 17:30 that same day. Once i got to the property no one turned up, so i called ...
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Aug 07, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Vauxhall branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Apr 30,2015
Apr 30,2015
124
people found
this helpful
this helpful
We initially had a reasonable experience working with Bart - if perhaps a little disorganised (taking quite a long time to respond to emails).
The first problem came when we moved into the property and were told a professional clean had taken place. This was ...
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Jun 02, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I believe that we may have already responded to you regarding this matter.
If not, if you could e-mail further details to me at [email protected], we would be happy to deal with outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Apr 08,2015
Apr 08,2015
0
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Temi has delivered an efficient service, in a timely manner. Always very communicative and friendly.
He's been helpful and accomodating, the incumbent tenants have also commented on his input and how smooth the move has been....
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Apr 27, 2015
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Hello,
I am one of the Customer Service Managers here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Mar 23,2015
Mar 23,2015
0
people found
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Temi has been a brilliant letting agent to us from the very first viewing of our new flat. He was always very quick to get back to us, and went out of his way to get our tenancy started as quickly and as smoothly as ...
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Apr 24, 2015
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Hello,
I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Mar 17,2015
Mar 17,2015
0
people found
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Temi was very helpful and efficient in dealing with my requests. He always got back to me promptly
and was always very polite. I was also very happy with the way he negotiated with the landlord re the refurb etc on my behalf. He definitely ...
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Comment on agent fees
I was happy with the agent fees. I found them not too extortionate
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Apr 24, 2015
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Hello,
I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Feb 16,2015
Feb 16,2015
0
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Temi was excellent throughout the whole letting process. He made sure to be on time and worked with other vendors to provide the best service possible. Highly recommend....
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Feb 20, 2015
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Thank You Kwadwo. It was fantastic working with you and i appreciate your kind words. I highly appreciate the recommendation and will ensure to be consistent in my service and improve on it. ...
Feb 02,2015
Feb 02,2015
0
people found
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Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property now.:)...
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Comment on agent fees
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property now.:)
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Feb 20, 2015
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Hi Ling
it was a pleasure working for you. even through what seemed to be a complex process you were very helpful and patient. glad you are moved in and happy with the service. this peresents to me that i am doing something right and can also better my service
Thank you again ...
Jan 28,2015
Jan 28,2015
0
people found
this helpful
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I was really amazing and excellent service from the agent especially Temi he is very wonderful person he helped as much as possible and he has sorted out any problems I have faced,He always replied any Questions I have asked very Quickly with no ...
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Feb 20, 2015
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Hi Narmeen
apologies for the late response. working with you was very easy which allows me as a consultant to give you the best service possible. thank you for your kind words and i ensure to keep improving my service so others can be just as happy if not more with my service
Thank you again ...
Dec 05,2014
Dec 05,2014
0
people found
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this helpful
Amazing, excellent service. Would recommend. Helped as much as possible, Temi saw through the whole letting from start to finish, really really helpful...
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Feb 20, 2015
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Hi Henry
apologies for my late response. It was a great process we went through working with you guys and even guarantors. you were all very patient and understanding of the process which allowed the move in to be exactly how it should; Smooth.
I hope the painting looks good in the house to ;)
Thanks again ...
Nov 21,2014
Nov 21,2014
0
people found
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this helpful
I recently moved to my new flat, which I am very happy with. Temi, my estate agent, did a great job. He was very friendly and helpful throughout the whole application and move in process. He always replied to my queries as quick as possible ...
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Feb 20, 2015
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Hi Oskar
apologies for the late response. thank you for making your gratefulness known in writing as well as with every phone call we had. you guys were so accomodating with everything and the landlord was absolutely thrilled to work with you. the furniture situation was handled professionally and creatively
Thank you again ...
Oct 14,2014
Oct 14,2014
2
people found
this helpful
this helpful
Have had a really positive experience dealing with Tim Gilbert at Dexters, he was professional and helpful to us from the moment we made contact to arrange a viewing of a property. He was very supportive to us, and most of all, was very responsive ...
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Comment on agent fees
The agency fees seem to be the same as they are elsewhere, universally they seem a little excessive, not any more in Dexters than they are elsewhere
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Nov 11, 2014
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Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Oct 05,2013
Oct 05,2013
94
people found
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this helpful
They are lucky they won't let me leave 0 stars. 1 star is way too much for their performance. I had the misfortune of renting a flat from them. As everyone has said before it was al fine till we actually moved in. The flat was not ...
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Nov 25, 2013
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I look forward to hearing from you.
Asma ...
Aug 21,2013
Aug 21,2013
0
people found
this helpful
this helpful
Bart was extremely helpful in what was probably a more complicated rental. He expedited the lease paperwork so that we could move in in less than a week. He went above and beyond the duties of an agent to assist with the move-in process. I ...
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Jun 18,2013
Jun 18,2013
3
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I have to admit that the reviews on this website had me slightly worried when I embarked upon my move. Moving home is a stressful enough time without having to worry about other complications.
My partner and I were shown around a prospective property back ...
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Jun 26, 2013
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Very kind words so thank you but I don't recall who you are as I always try to be as helpful and receptive to tenants as possible. Agents generally have a bad rep and I have always strived to dispel this and I take pride in doing my job well.
Enjoy your flat!
Robin ...
May 07,2013
May 07,2013
2
people found
this helpful
this helpful
Dexters are what every landlord needs. They do the job better than I can do it, they take all the hasstle away, they find me good tenants, their after sales service is better than any other agency ive ever delt with and im a landlord ...
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May 05,2013
May 05,2013
0
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I own a flat in Vauxhall and invited several estate agents to value my flat as my employer may relocate me at the end of the year. My move is not yet confirmed but I wanted to get an idea of what it was worth ...
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Apr 15,2013
Apr 15,2013
70
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Worst company ever. Would not recommend them to my worst enemy!
We had nothing but problems from the start. Before we moved in the flat was supposed to have some damp repaired following a leak, was supposed to be professionally cleaned and a new lock ...
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What agent could do to change your mind?
Absolutely nothing! Nothing could persuade me to use this company again.Attached Filesnbsp;
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Mar 06,2013
Mar 06,2013
1
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I have recently let a property in Vauxhall. As I am very busy, Robin made time and met with me to discuss my requirements. I received a professional and realistic valuation of my property along with useful information to minimise my involvement with the letting ...
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Jan 15,2013
Jan 15,2013
89
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Hard sell - as others have said, they just want the property off the market and will lie to make it so. I am now stuck in a shitty flat on a 3 year contact with no get out clause other than to put it on ...
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Mar 04, 2015
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I found Temi to be very helpful . He always carried out any requests I had and was happy to go the extra mile even after I had paid the required funds. I would definitely recommend Temi and Dexters again. ...
Dec 20,2012
Dec 20,2012
93
people found
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I cannot begin to describe the dreadful service and lack of guidance and help from this company. They did not do their property inspections and the Tenants multi - let my property and it was another lettting agant who brought the state of the letting ...
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Jan 14, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Enjoy your flat!
Robin