100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
65% lettings fee satisfaction
Jun 11,2013
Jun 11,2013
4
people found
this helpful
this helpful
Lovely when moving in, real fight to get deposit back when moving out . They claimed the property had a professional clean prior to our move-in date, so proposed withholding about £200 of our deposit for similar on check-out. However we had taken photos of the property (thank goodness!) which showed otherwise (black toilet water, grease everywhere, inaccurate inventory entries photographed), and Leaders could not provide an invoice for a professional clean. When I showed the photos and after they couldn't find the invoice, they then tried to charge us a reduced sum of £50 as the 'bathroom and kitchen weren't cleaned prior to move-in'.
I mean, really. What kind of professional cleaning company doesn't do the bathroom, the kitchen AND doesn't provide an invoice?! Maybe we looked really, really stupid.
To summarise; they tried to insult our intelligence by assuming we were complete idiots and lying to us, and tried to barter to get at least some money. Only gave the full deposit back when we pointed out that the tenancy dispute service would see their argument as wholly unpersuasive and we were prepared to go there.
It may be that our experience was an anomaly- I'm not suggesting every Leaders employee is a liar or immoral.
My advice? By all means rent with Leaders. Take as many photos as you can at move-in, go through the inventory and make any amendments or corrections. Detail the grubby areas/dust/cobwebs/marks/broken parts etc- don't just sign it. Go in with your eyes open and your head screwed on about what your rights as a tenant are and you will get your deposit back. It's not unreasonable for Leaders to request to hold some money back if the property was professionally cleaned so be prepared for that- but ask to see the invoice before agreeing to this. This advice goes for any letting agents of course, but we did feel that the representative we dealt with were being particularly abusive with their position, greedy and low-stooping. How that woman can be proud of her job I do not know.
I mean, really. What kind of professional cleaning company doesn't do the bathroom, the kitchen AND doesn't provide an invoice?! Maybe we looked really, really stupid.
To summarise; they tried to insult our intelligence by assuming we were complete idiots and lying to us, and tried to barter to get at least some money. Only gave the full deposit back when we pointed out that the tenancy dispute service would see their argument as wholly unpersuasive and we were prepared to go there.
It may be that our experience was an anomaly- I'm not suggesting every Leaders employee is a liar or immoral.
My advice? By all means rent with Leaders. Take as many photos as you can at move-in, go through the inventory and make any amendments or corrections. Detail the grubby areas/dust/cobwebs/marks/broken parts etc- don't just sign it. Go in with your eyes open and your head screwed on about what your rights as a tenant are and you will get your deposit back. It's not unreasonable for Leaders to request to hold some money back if the property was professionally cleaned so be prepared for that- but ask to see the invoice before agreeing to this. This advice goes for any letting agents of course, but we did feel that the representative we dealt with were being particularly abusive with their position, greedy and low-stooping. How that woman can be proud of her job I do not know.
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Opening Hours
Address
Leaders
13 London Road
Southampton
Hampshire
SO15 2AE
02380 633446
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £190,000 | £3,000,000 |
| Lettings | 100% | 65% | £425 | £1,275 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 4 | 21 | 22 | 7 | 0 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 08,2024
Oct 08,2024
0
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I recently moved into my new home let by leaders and l will never forget an amazing great service provided by Lucy Ginger right from the beginning of the search of my new home to the end. So kind, informative, reliable and very quick to ...
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Sep 24,2023
Sep 24,2023
1
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Lucia is a good person, her customer service is the best I have ever seen...
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Aug 21,2023
Aug 21,2023
1
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Had a problem with the boiler and Katie Downer handled the problem in minutes literally within 90 minutes the engineer was knocking at the door. Now that’s what I call a 5 star service. So if you have problems in your home, you know who to ...
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Mar 03,2023
Mar 03,2023
1
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Always request for Ash Gleeson! He’s a great person! My husband and I have had to deal with several Letting negotiators in cumbersome renting processes but Ash made the same renting process pretty simple and easy. His communication and negotiation skills are exceptional. I ...
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Feb 27,2023
Feb 27,2023
1
people found
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Ash Gleeson made the process simple and easy to understand for us, and we appreciated his patience and expertise. His insight was extremely valuable to us and I don't think we could have done this without him....
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Jul 01,2022
Jul 01,2022
2
people found
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this helpful
Great communication, very efficient and helpful with answering all questions and concerns I have had. Nothing was to much hassle....
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Jul 01,2022
Jul 01,2022
0
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Great communication, very efficient and helpful with answering all questions and concerns I have had. Nothing was to much hassle....
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May 25,2022
May 25,2022
0
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Ben Pick and Ash Gleeson are so helpful even when you have a tenant nothing is too much trouble.They go out of their way to do all they can...
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Nov 29,2021
Nov 29,2021
2
people found
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this helpful
I dealt with Lauren Whitehead and she was very helpful and professional with everything I requested and more-Property management department...
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Aug 12,2021
Aug 12,2021
2
people found
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Horrible experience. Left broken furniture in an unfurnished flat that was taking up space and wasnt removed. No repairs including Health and safety issues. Had to live with a broken toilet, no exhaust fans in kitchen or bathroom. A piece of ceiling nearly fell on ...
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Jul 13,2021
Jul 13,2021
0
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Just want to say thank you for brilliant service! all i wanted was some information/help as a landlord thats going through some issues the agency didn't mind talking to me and helping me understand what i need and can do.
will be returning to ...
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Jul 07,2021
Jul 07,2021
2
people found
this helpful
this helpful
I would like to thank a gent called kai who dealt with helping me this morning,with my queries. Although I was firing questions at him and getting a bit high rate, he re assured me that the situation would be dealt with and he ...
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Jun 23,2021
Jun 23,2021
3
people found
this helpful
this helpful
Finding a apartment to rent in Southampton with the help of Leaders has been a pleasant experience. Ashley is great with the quick replies and is overall very helpful....
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Jun 23,2021
Jun 23,2021
3
people found
this helpful
this helpful
I'm really happy with the service provided by Leaders. Ash has been really helpful and efficient through the whole process. A good, responsive and professional estate agent. I highly recommend him!...
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Mar 30,2021
Mar 30,2021
3
people found
this helpful
this helpful
Mark, Lizzie and the team at Leaders (and Irene the Move Manager) have been fantastic throughout our move despite having to deal with the worst conveyancing company in the country. Mark and Irene's patience to spend hours on hold to our buyers solicitor were much ...
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Mar 18,2021
Mar 18,2021
4
people found
this helpful
this helpful
We had Sam show us around an apartment on East street and he was absolutely amazing! So professional and showed us all the details and answered all the questions we had. He was also quick to answer any of our queries over email. We were ...
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Mar 18,2021
Mar 18,2021
4
people found
this helpful
this helpful
Thank you to all at Leaders, especially Mark! Since day 1 of selling my flat, Mark has been extremely professional, friendly, proactive, punctual and just a proper down to earth, honest person to deal with. He always replies to emails/answers his phone very quickly and ...
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Feb 08,2021
Feb 08,2021
2
people found
this helpful
this helpful
Amazing service, couldn't have been any more responsive to any of my requests or queries and were always sure to keep me aware with what was happening which was very helpful coming from a first time buyers POV. Highly recommend....
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Oct 20,2020
Oct 20,2020
5
people found
this helpful
this helpful
Leaders have been fabulous, dealing with a complicated sale and a despairing seller - me! Mark and Jules have dealt with everything, professionally, kindly and with humour and tact! I can't say thank you enough to these guys....
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Oct 08,2020
Oct 08,2020
4
people found
this helpful
this helpful
Really quick and efficient service, always accessible and willing to go the extra mile for us! Mark and Lizzie were both really great, even when the process was faltering, and I'd definitely work with Leaders again...
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Oct 06,2020
Oct 06,2020
4
people found
this helpful
this helpful
As a very busy landlord I have contacted Leaders after a very disappointing experience with another well known letting agency in Southampton. I have found the team at Leaders, specially Ben and Ash, very professional and helpful. They always answer the phone/emails and any ...
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Oct 05,2020
Oct 05,2020
4
people found
this helpful
this helpful
From the viewing all the way through to completion I couldn't fault Leaders, they kept the deal together and I would be more than happy to work again with them....
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Oct 01,2020
Oct 01,2020
5
people found
this helpful
this helpful
I have just read some of the reviews for Leaders in Southampton,Wow, I’m glad I didn’t read them before I went to Leaders, Otherwise I would not have used them, It’s been nothing but absolute pleasure dealing with them, I bought ...
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Sep 30,2020
Sep 30,2020
5
people found
this helpful
this helpful
I cannot express how absolutely amazing Leaders have been with a very complicated sale.
Jules, Mark and Stef have gone above and beyond for us. We were kept well informed and supported with every hurdle we encountered.
It’s been a long road and i ...
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Oct 01, 2020
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(2)
Dean Harkness
I can assure you that this is not a fake review! It’s sincere and honest. I don’t know anything about your experience with Leaders! But i speak from my own... and have found them to be diligent, informative and very supportive during an extremely stressful time. Please do not use my review to express your feelings. ...
Jul 31,2020
Jul 31,2020
4
people found
this helpful
this helpful
My experience with Leaders was NOT good. From first contact with them they repeatedly failed to call me as agreed, when things then didnt happen my end as fast as they would like threatened the loss of deposits, despit it being their own lateness that ...
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Jul 14,2020
Jul 14,2020
3
people found
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this helpful
Let me introduce myself . I was dealing with Leaders in Southampton , Oceanvillage. I am Landlord for last 10 years. I have never come cross such a miserable service like Leaders . I am giving one star only because the system doesn't allow me to give minus 5 stars . ...
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Sep 24,2019
Sep 24,2019
2
people found
this helpful
this helpful
I have rented a flat with Leaders in Southampton and Ashley Gleeson have been extremely responsive, proactive and professional. I would highly recommend this agency....
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Dec 27,2018
Dec 27,2018
0
people found
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I don't know where to begin. Such awful customer service.
They treat people on housing benefit like crap.
Lied to me over the phone.
Take everything personally. I was suspicious about something after having been lied to before and the man serving me was outraged ...
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Comment on agent fees
Extortionate, especially for the terrible service.
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Nov 03,2018
Nov 03,2018
8
people found
this helpful
this helpful
Worst agency ever. We had just moved out leaving the property in a good state. It was given to us in a very bad condition. At the time I was pregnant and was suffering on how I will brough the baby to that unclean apartment. ...
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Nov 28, 2018
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(1)
Mari, this is exactly the experience my girlfriend and I had, we were living in a dangerous home and she was mid pregnancy. We have had to move twice now during pregnancy and as were currently in temporary we are going to have to move again. They have now sent us a £2500 bill and refused to pay deposit back. ...
Sep 13,2018
Sep 13,2018
2
people found
this helpful
this helpful
To Megan in Leaders -
Thanks for all your help Megan, I must say you did a very good job during the process.
thanks
D Vandenberghe...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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