0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 07,2013
Jun 07,2013
5
people found
this helpful
this helpful
We tried 4 times to arrange a viewing with Cavendish rentals and each time the promised call back never materialised. In the end I was able to speak to someone who confirmed that they only offer viewings during office hours which are 0900 to 1700, Monday to Friday. No viewings are available at weekends. Sadly, this means that we are unable to view any of the properties that they have to rent and must take our business else where. This is inconvenient and disappointing for prospective customers. I hope that their clients are aware of this limitation in service which may result in properties remaining vacant longer than is necessary. At the time of posting this review Cavendish Rentals are ranked 11375 out of 11623 agencies Nationally. This must be disappointing for the company who are ARLA Licenced and clearly trying to work to professional standards but evidently falling down on basic customer service standards.
What agent could do to change your mind?
1. Ensure that there is a robust mechanism in place so that emails are responded to 2. Ensure that call backs are made when they have been promised 3. Reconsider your viewing appointment policy in order to accommodate customers who work 4. If the policy cannot be changed then consider how you can work with customers in order to avoid lost business and reputational damage 5. Consider how you could communicate the limitations of your viewing policy in your adverts in order to avoid unnecessary disappointment to customers and creating failure demand for yourselves.Attached Filesnbsp;
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Latest Reviews
24th Sep 2020
reviewed by 'Colette'
1st Sep 2013
reviewed by 'Chester'
Opening Hours
Address
Cavendish Rentals
Grosvenor House13 Grosvenor Street
Chester
Cheshire
CH1 2DD
01244 401440
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Sep 24,2020
Sep 24,2020
0
people found
this helpful
this helpful
Really impressed. Great service and if needed, will use again! The staff there were friendly and professional. Thank you for a seamless service!...
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Sep 01,2013
Sep 01,2013
5
people found
this helpful
this helpful
AWFUL! The house that we rented from Cavendish Rentals had numerous serious problems. Rusty & rotten pipes under the sink that burst causing a flood. A rotten kitchen roof that caved in & flooded. Broken taps on the kitchen sink that were eventually replaced with the cheapest ...
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Jun 07,2013
Jun 07,2013
5
people found
this helpful
this helpful
We tried 4 times to arrange a viewing with Cavendish rentals and each time the promised call back never materialised. In the end I was able to speak to someone who confirmed that they only offer viewings during office hours which are 0900 to 1700, Monday to Friday. ...
read full review
read full review
What agent could do to change your mind?
1. Ensure that there is a robust mechanism in place so that emails are responded to 2. Ensure that call backs are made when they have been promised 3. Reconsider your viewing appointment policy in order to accommodate customers who work 4. If the policy cannot be changed then consider how you can work with customers in order to avoid lost business and reputational damage 5. Consider how you could communicate the limitations of your viewing policy in your adverts in order to avoid unnecessary disappointment to customers and creating failure demand for yourselves.Attached Filesnbsp;
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Oct 31,2011
Oct 31,2011
8
people found
this helpful
this helpful
Very disappointed in the lack of professionalism with this company. Individual was late, did not have information on the property and was in a rush. She stated she had other appointments.Will never recommend this agency. Tried to speak to a supervisor, but was not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
